Trusted Agent profile · Maidstone, Kent

Century 21 Maidstone reviews

3.3

★★★★★

63 reviews across 2 platforms

22 Union Street, Maidstone, Kent, ME14 1ED

Part of Century 21, see every office.

Century 21's office in Maidstone, Kent, at 22 Union Street, is rated 3.3 out of 5 across 63 reviews on two platforms, including 45 Google reviews rated 3.1.

3.1 / 5

Reviews on Google

This office

3.7 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Maidstone office, from every platform, shown as written. First names only.

5/5

Google

Following the demise of my mother in November 2017 her property passed to me in her will. The property was in Maidstone, Kent and I live in Basildon, Essex so I required the services of a local estate agents in the Maidstone area to deal will advertising the property, arranging and dealing with viewings and hopefully the completion of the sale. I chose Century21 at Maidstone as they dealt with the purchase of the property next door some 3/4 years previously. I asked for the same representative Mr Peter Lott to act in this matter. At the initial meetings with Mr Lott every eventuality and conditions were explained to me in a clear, precise and professional manner. which was comforting as the last time I sold a property was 40 years ago and things have changed quite a bit. I knew exactly what the fees were from the onset and the property was on the websites within 24 hours which was impressive. The portfolio of photos was excellent as well. I was kept up to date on every occasion of viewings and the results of them which was important as I was not local. I was also impressed by the fact if I e-mailed or phoned Mr Lott he replied the same day with an answer or update to my query. My mothers house is now sold and all matters have been concluded. If I intend to buy or sell a house in the next 40 years I would use Century21 in the first instance.

Tony · 28 July 2019

3/5

Google

First time with this estate agents and if it wernt for Katie Harris and Louis I would of been writing a bad review! They are by far the best too in the office! Katie from the starts has been amazing and has dealt with everything in the best way she could of and has really bent over backwards for myself, if you want to rent a property just ask for Katie or Louis they will help you out and direct you in the right way and do there very best for you! Very polite and professional at there job and personally think they should be in a higher job role! So thanks to them this company are getting a good review even tho my landlord was a nightmare from hell but that’s not the estate agents fault hence the good review!

Ben · 28 July 2019

1/5

Google

(Translated by Google) Never acuidais this agency. Lie systematically problematic and uncultured. They do not know or use a bank account. A real scam (Original) No acuidais jamás a esta agencia. Mienten sistemáticamente, problemáticos y sin cultura. No saben ni utilizar una cuenta bancaria. Una verdadera estafa

Alberto · 28 July 2019

Agent replied

Having looked into your situation very carefully, I have found absolutely no grounds for this review. There has been no bank fraud and we have been extremely amenable with you. Despite this you have breached your tenancy agreement and vacated the property prior to the end of your tenancy thus leaving the landlord out of pocket. Whilst we welcome feedback from our clients we trust that they will be honest and factual, this review is tantamount to slander and we will be following up directly with yourself.

5/5

Google

Thank you Peter for being a great agent for our house move. We really appreciated the single point of contact and personal service.

Chester · 24 June 2021

1/5

Google

Horrible customer service! Booked a viewing, came in 10minutes early, nobody came and when I called in to ask what's going on, they said they didn't know anything. I asked so how could this booking have happened at all, and they said unless I can remember the name of the agent I had initially spoken to, they could't helps as they had no records of viewing of the flat. Nice... Not even worth one star

Laima · 28 July 2019

1/5

Facebook

Fuming with these at Oldham absolutely rubbish never get a job done any time within 2 weeks been waiting for certain leak fixes for 6 mnth plus not very organised would NOT recommend these to anybody can't communicate properly can't wait to get out the property

Sam · 10 November 2015

Agent replied

That's no good

1/5

Google

Hi Everyone I viewed a flat at Charles street (2 weeks ago) put a cash offer in. To my amazement this has been sold 5000 less then the offer I put in??? Is this legal legislation to do this? I was told my offer was too low. Yet sold for 5000 less. Cannot get my head around this. Was the vendor informed of my offer, seem not, I'm sure. Terrible business

Lorraine · 31 August 2019

1/5

Google

Arranged to view a property on Friday afternoon. Despite having rung up 3 times to confirm no-one showed up. When I called their office they had no record of it in the diary. Extremely disorganized.

Sam · 31 August 2019

Agent replied

Good morning, thank you for your review. We can only apologise on behalf of the Maidstone office, their Property Management System and Emails were down from Friday to Monday and unfortunately they would not have been able to access diary notes or contact information. Please accept our apologies for any inconvenience caused. If you would like me to contact the office on your behalf to rearrange I am more than happy to assist. Kind regards, Kirsty Stubbings, Century 21 UK Head Office

1/5

Google

Absolutely awful, poorly run, any problems never get fixed, report them and nothing gets done, poor communication by far the worst estate agents I have ever dealt with would not recommend anybody to use them!

Steve · 28 July 2019

Agent replied

Dear Mr Webster, I have come across your comment but unfortunately I cannot find your details on our system in any capacity. I would like to address the issues you have but I fear that your review may have been for another company with a very similar name. Could I please ask you to confirm that your review was intended for Century 21 Maidstone and if it was then I would like to chance to discuss your feelings. Kind Regards Jon Cook Branch Manager

5/5

Google

Bought a house through Century 21 in Maidstone. They were really helpful every step of the way. Replied to emails quickly, and chased all the solicitors above and beyond the call of duty.

Dw · 28 July 2019

Agent replied

Dear Dw Bester, Thank you very much for your kind review and I am so pleased that you had such a positive experience with us. Should you ever require anything in the future please do not hesitate to contact me. Thank you Jon Cook Branch Manager

1/5

Google

Friendly staff but they never get back to you. I chased them about a property i was interested in renting for 3-4 weeks by calling and going into the office. Was promised a call as soon as the information was obtained, but they never did get back to me. Shame as they had some lovely properties but didn't make me feel valued as a customer.

Megan · 28 July 2019

5/5

Google

Fantastic experience. Peter was proactive, professional and supportive every step of the way. Top job!

Jon · 28 July 2019

1/5

Google

I tried putting in an offer for a property and left 3 messages explicitly saying I wanted to offer on a property however no one had the courtesy to call me back or could handle processing the offer - it appears it can only go through one person at the branch who always appears to be out on viewings...

Ian · 28 July 2019

1/5

Google

I wanted to rent property. I called for 3 days and nobody knew anything. no organization mess I do not recommend.

Mateusz · 24 September 2019

Agent replied

Hi Mateusz, we can only apologize if you believe you have received bad service from us. Please call in to the branch so we can discuss and organise the viewings that you are wanting. Many Thanks, Century 21 Maidstone 01622600333.

5/5

Facebook

Superb Management, great service, best company to work with 👍👍👍👍

Sandeep · 1 March 2021

Agent replied · 24 March 2025

Very poor customer service I was enquiry about to buy a property with your company. but I received the email below and I must say that I am really shocked. ============== Hello, Are you able to send proof of funds and proof of ID before we can start viewings? Kind Regards, Amie Tyler CENTURY 21 DONCASTER ============== PLEASE AVOIDE

1/5

Google

(Translated by Google) We will never rent a house with them again. Those in the office are totally uninformed. The most serious thing is that due to the lack of a clause in the rental contract, now they want to make me pay for months that …

María · 8 July 2019

1/5

Google

The property itself was ok however i experienced issues with my utilities which were made worse by the lack of support by the property manager and ended up costing me £1000s.

Tomas · 29 March 2021

1/5

Facebook

Unprofessional Rude Untrustworthy

Charles · 17 February 2020

Agent replied

HI Charles, we apologise if you received poor customer service from one of our franchise offices. If you could email info@century21uk.com with the office in question and the service you received we can look into this further for you. Kind Regards, Century 21 UK

1/5

Google

Very dissatisfied customer. I've chased everyday for documentation to be sent to me. 5 days to my move and still not received anything. This has been my worse experience ever with regards to renting a place.

Pam · 28 July 2019

5/5

Google

Friendly and professional

Alex · 28 July 2019

Agent replied

Dear Alex J, Thank you for your positive feedback, I am really pleased that you found us friendly and professional. Should you ever need anything in the future please do not hesitate to contact me. Thank you Jon Cook Branch Manager

5/5

Google

Great friendly staff, lots of calls to keep us updated which when you are trying to move on top of christmas is exactly what you need, obviously care about what they do.

Dan · 28 July 2019

5/5

Google

Had a really good move with century 21. Made all the daunting tasks of moving house simple. Nice, Professional people who helped with any query. Would recommend..

Amber · 28 October 2020

5/5

Google

Excellent Service, Many thanks to all the staff who were very helpful throughout the whole process. Laura.

Laura · 28 July 2019

1/5

Google

Communication with agents zero star would say less than that Communication with landlord 5 stars

Milan · 28 July 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Century 21 Maidstone

How many reviews does Century 21 Maidstone have?

Century 21's Maidstone office has 63 reviews across two platforms: 45 on Google, 18 on Facebook.

What is Century 21 Maidstone's rating?

Century 21 Maidstone is rated 3.3 out of 5 across all 63 reviews, and 3.1 out of 5 on Google from 45 reviews.

Where is Century 21's Maidstone office?

Century 21 Maidstone, 22 Union Street, Maidstone, Kent, ME14 1ED.

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