Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service from the team. Ateeq was amazing made it all so easy with the explaining of the process and Andrea's was also helpful when Ateeq was on annual leave. The lovely lady I forgot her name who showed me the property was the best also. Thank you all
Shehroze · 7 October 2025
Agent replied · 9 October 2025
We are thrilled to hear about your positive experience with our team, especially Ateeq, Andrea, and our lovely property specialist. We strive to make the process as easy and enjoyable as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleConnor was a great help throughout our property purchase. He was professional, responsive, and kept us well informed at every stage, making the process smooth less stressful than it needed to be. We’d happily recommend him.
Gabriella · 5 January 2026
Agent replied · 12 January 2026
Thank you for choosing us for your property purchase! It's our goal to provide professional and responsive service to ensure a smooth and stress-free process. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWilliam De Salis Johnston
I recently had the pleasure of working with William De Salis Johnston for the sale of my flat in Maidenhead, and I can confidently say that his service was nothing short of exemplary.
William is a true gentleman and a consummate professional. The sale of my property turned out to be an incredibly complicated and complex process, involving issues with the freeholder, numerous requests from the buyer, and the usual challenges posed by solicitors. Throughout it all, William demonstrated remarkable perseverance, patience, and determination.
Where I had nearly given up on the prospect of selling my own property, William’s unwavering commitment kept all parties engaged. Weeks would go by without any updates from my solicitor, yet William remained proactive, keeping the momentum alive and providing continuous updates.
I will never forget the day I received an unexpected call from William, telling me that he had pulled off the incredible feat of moving the sale forward. He informed me that the exchange and completion were imminent, something I had begun to doubt would ever happen. William truly went above and beyond to make the sale happen, showcasing his exceptional dedication and skill.
In conclusion, if you are looking to sell your property, I highly recommend asking for William De Salis Johnston. His professionalism, patience, and tenacity will ensure that even the most challenging sales are handled with utmost efficiency and care. Thank you, William, for turning what seemed like an impossible situation into a successful sale. Job done.
Kindest Regards
Daniel Agnew
Danny · 24 July 2024
Agent replied · 23 August 2024
Hi Danny, thank you for sharing your wonderful experience with William De Salis Johnston. We are delighted to hear about the exceptional service he provided throughout the complex sale of your flat in Maidenhead. William's dedication and professionalism truly shine through in your review. We appreciate your recommendation and look forward to assisting you in the future. Best regards, Roger Platt Estate Agents Maidenhead
★★★★★ 5/5
GoogleWe had a great experience working with Antony and Julie. Julie, in particular, is a truly remarkable person, she brings a fantastic attitude, is highly collaborative, and has a genuinely warm and authentic personality.
For her, it’s not just about the job, it’s about the people, and that really makes a difference. She goes above and beyond in every way.
Keep up the great spirit, thank you!
Ronni · 11 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that Antony and Julie provided you with a fantastic experience. Their dedication to both the job and our valued clients is what makes us stand out. We will be sure to pass along your positive feedback to both of them. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Antony at Roger Platt, and I cannot recommend him highly enough. From the very beginning, Antony demonstrated exceptional professionalism, expertise, and a genuine commitment to helping me.
Throughout the entire journey, Antony was not just an agent but a trusted advisor and ally. His friendly demeanor, combined with his unwavering professionalism, made the entire experience smooth and stress-free.
If you are looking for an estate agent who is knowledgeable, dedicated, and genuinely cares about his clients, look no further than Antony at Roger Platt. He is simply outstanding.
Thank you, Antony, for your exceptional service and for making this process such a positive experience.
Best regards,
Zeeshan
Zeeshan · 2 June 2024
Agent replied · 16 June 2024
Hi Zeeshan, thank you for sharing your wonderful experience with Antony at Roger Platt. We are delighted to hear about the exceptional service you received. We will be sure to pass on your kind words to Antony. Best regards, Roger Platt Estate Agents Maidenhead
★★★★★ 5/5
GoogleI have used Roger Platt before and the team are really helpful and give me involved as much as possible, I usually deal with Jacqueline O'Flaherty who five years ago found me a great mortgage deal on a five year deal and I am back with with Jacqueline who is always helpful with a smile even if there is bad news but that will not her, very proactive and always without judgement, very helpful and will do her best to accommodate, I would recommend Roger Platt and Jacque in particular very professional.
Sid · 13 December 2025
Agent replied · 12 January 2026
Thank you so much for your kind words, it's always a pleasure to work with you and I'm glad we were able to find you a great mortgage deal. Jacqueline is a true professional and always goes above and beyond to help her clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLooking for rental properties was tedious but once I found this one it was all quite quick and easy. Antony was very friendly and helpful to arrange a viewing as soon as we could. Dominique was really lovely and showed me the property with great enthusiasm. Antony and Elena were very responsive with any questions I had. The sweetest touch was a hamper with so many treats when I collected my keys!
Jahanvi · 16 August 2024
Agent replied · 23 August 2024
Thank you Jahanvi for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very pleased with the way Kirstie Cozens (Roger Platt, Maidenhead) managed the whole sales process. It was extremely well managed, super professional, attention to detail and information and your response to my queries was lightning fast. One of the best estate agent services I have received and will be delighted to go through Roger Platt every time.
Chandani was very quick in helping out on the Conveyancing and in providing quick help in the absence of other staff members. Worked with her few times and it always an ease and delight to work with her.
Dinesh · 17 February 2024
Agent replied · 16 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Dinesh! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently had the absolute pleasure to buy a property in Maidenhead through Roger Platt, and would have no hesitation in recommending their professionalism throughout a very trying sale!
Big shout out to Philippa Scott, who was exceptional - well organised and on top of the sale process throughout; thank you for helping to get me through the transaction!
Buying or selling a property is always a stressful event, but the team at Roger Platt helped minimise the strain. Great service and communication throughout!
Linda · 18 January 2024
Agent replied · 16 June 2024
Many thanks Linda for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFor newbies in the UK, this place was a perfect fit to help find a place to stay. The warmth and hospitable attitude with which every single agent here talks to you, is quite comforting. Natalie Fontenelle was our direct agent and she made sure we were constantly getting details and updates about our property's search and finalization. She was of great help to both my husband and I, with not just finding a place to stay, but to also understand how things function around the area and things we needed to get sorted for utilities, council, furnishings etc.
In Natalie's absence, Molly & Anthony were also happily clarifying our doubts, which was really great.
Highly recommend Roger Platt and this branch, to anyone who needs a letting place around Maidenhead.
Sriparna · 20 October 2023
Agent replied · 16 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were first-time buyers. Chandni Rajora was our Mortgage Adviser and we will be forever grateful to her because she guided us through the terrifying process of buying our first property. She was patient and thorough with us, being transparent about our mortgage possibilities. She asked all the right questions regarding our financial background and funding sources, which allowed her to provide us with a well-informed and realistic assessment of what we could afford.
When we found our dream home, she gave us some suggestions on how much up we could offer and we think we made the right decision by listening to her. The most important aspect about Mrs Rajora is that she will be with you every step of the way. She was very supportive and informative during the mortgage application process. She explained from the beginning all the costs involved and even when she had a personal adverse circumstance, she kept in contact we us and managed to get a better rate than initially asked for.
We cannot recommend Chandni Rajora highly enough. Her professionalism, expertise, and unwavering support made a huge difference. Additionally, the entire team at Roger Platt was friendly and attentive whenever we interacted with them.
Andrés · 11 April 2025
★★★★★ 5/5
GoogleProfessional team all round. Ateeq was massive help from start to finish in helping me and my family find a place to rent . Their property portfolio for rentals is way more qualitative than other agencies.
Allie · 2 August 2025
Agent replied · 9 October 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMe and my partner meet Aeron in sales one Saturday, we had a brief chat and Aeron booked us in for a meeting with Daniel Appleby, Daniel made us feel most welcome. We were first time buyers, Daniel explained everything's in depth. He explained the mortgage process and was able to asssit us regardless to what agency we bought through. He explained about our affordability and mortgage options and we quickly found a property through another agent, where Daniel helped negotiate with the selling agents and helped us secure our new home.
Throughout the full buying process from Day 1 to the finish Daniel and entire team including Aeron, Ross, Julian and Alison kept us informed and guided us for any questions that occured. We both wouldn't hesitate to use Roger Platt and Daniel Appleby again and was extremely impressed with the years of experience from Daniel around 15 years and Alison 20+, Julian 25+ and Aeron 12+ which made us feel confident to use their expertise. Now we are life time customers and are extremely happy with what Daniel and the team helped us achieve with our new First Joint home.
Darren · 21 August 2023
Agent replied · 16 June 2024
Thank you for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOn June 2, we are the family coming from Hong Kong and try to settle in Maidenhead and rent a house for 1 year. On that day, we were pushing our luggage and knocked at more than 10 agents to check if there is any house open and available. But we just didn't think we could get one. The reply from most agents were negative and there was no house open for rent. Even though they had house available, the would just save it for the local British. As we felt upset and hopeless, an agent from Roger Platt named Antony gave us hope. He is so professional that he explained the rental procedures to us in detail. After one week, he introduced a flat to us and also we signed the contract. We can get the keys on the 27th, ordered and had the furniture delivered on the 28th, moved in on the 29th. If not with the help of Antony, the whole rental process wouldn't be so smooth, and we were still staying at Travel Lodge. We feel so grateful to Antony and Emma to help us to fill in the forms. They make us feel warmth on the other land. Antony is a sincere, professional and trustworthy and serious person. And Emma is so helpful and knows well about the rental issues.I will grade them a 5 Starz. We are so fortunate that we can meet them. We would like to praise them for their support and great efforts. We wish them well and healthy. Thanks so much for their help. They have made our lives easier to start a new life in UK.
Regards
JoelKK Tse & family
Tse · 22 July 2023
Agent replied · 16 June 2024
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently let a property for the first time through the Roger Platt lettings team; I'm grateful for the smooth and professional service provided. Special thanks to Antony Miles who provided timely support and valuable advice throughout the process ensuring my target of a tenancy start within 6 weeks of initial discussion was easily met. I highly recommend Antony and the Roger Platt team to anyone considering letting a property.
Edwin · 17 February 2024
Agent replied · 16 June 2024
Many thanks for the fantastic recommendation and 5* review Edwin. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been Roger Platt’s client for over 10 years and we always receive excellent service from Julie Horton from letting team who has provided us with a decade of excellent service throughout our tenure from queries to sort services etc Julie is always prompt and extremely helpful. Thank you Julie for being amazing and for your expertise you are an asset to Roger Platt.
Samreen · 17 May 2024
Agent replied · 16 June 2024
Thank you for leaving us your superb 5* review Samreen Aslam Raja. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI was trying to rent a property through Roger platt and my POC was Andreas and Ateeq. Intially everything was alright once i signed the contract they had informed me that landlord just changed their mind and does not want to proceed any further. As the move date was 5 days from then I called and explained them the urgency as i gave already paid them the rent for the first month. They were not at all concerned and gave me cold answers regarding my move. They were okay with everything before and later everything seems to be an issue. I’m spending a lot on hotels till i get my next home. On top of that they did not yet refund the amount yet. My money is stuck with them. When i requested for the amount they are just saying that they requested the accounts team. Disgusting service. I am searching for a house still and i seriously I dont recommend this agency even to my enemy.
Yarra · 3 August 2025
Agent replied · 23 August 2025
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRoger Platts were excellent right from the very start and all the way through to the end. Matt, Jack, Shona and Nick were great during the selling phase and then Philippa and Petra got us through to completion. I really appreciate the support Philippa and the team have me, always there whenever I needed and this made a big difference. Would happily use Roger Platts again and i recommend them.
Paul · 19 November 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMoving to Maidenhead couldn’t have been better with the help of RP and the team with special thanks to Antony Miles. Guidance and support throughout with assistance continued.
Having begun my search with 4 estate agents it was clear to see who cared and that was RP. Absolute pleasure working with the team.
Recommend the team over any other agency 100%!!!
Alex · 17 May 2024
Agent replied · 16 June 2024
Alex Fal thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the awesome experience of renting through Roger Platt and was assisted by Lettings Negotiator, Emma Bourner. Emma is a thorough professional who is always willing to walk an extra mile to ensure customer satisfaction. Recently, Emma helped me get a second property after the tenancy period for my first one ended. I would like to thank Emma and Roger Platt for helping individuals like us find a home.
Arkaprava · 21 August 2023
Agent replied · 16 June 2024
Thank you for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI just wish I could leave ZERO stars!!
I just wish I could leave ZERO stars!!! I have moved many times BUT this move was the worst! I cannot go into full details BUT the stress we and our lovely buyers were put through was beyond unbearable. Our buyers actually suffered stress related illnesses and one ended up in hospital! The only advice I can give is if you use the Burnham branch...WHATEVER discussions you have with them...ALWAYS follow it up in WRITING AND GET A CONFIRMATION ITS RECEIVED! We were told many mistruths and the Ombudsman came down on THEIR side and said it was just ALL "HEARSAY"! We stupidly trusted whatever they said!
Janice · 27 March 2026
★★★★★ 5/5
GoogleJulie showed us three different properties and was great! She was able to answer all of our questions and allowed us plenty of time to look around and discuss. She asked us questions to better understand what we were looking for to help guide the viewings. I definitely recommend working with her.
Jami · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for this glowing review! We are thrilled to hear that Julie provided excellent service and helped you find the perfect property. Our team strives to understand our customers' needs and provide a seamless experience. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely brilliant experience with this agency! From the first message, they were exceptionally polite, responsive, and incredibly competent. Despite it being a public holiday, they arranged a property viewing for the very next day, talk about dedication! The process was seamless, and I ended up securing the place I wanted straight away.
Their professionalism, speed, and attention to detail truly set them apart. I felt supported and well-informed throughout. You don’t often come across agents who combine efficiency with such a friendly, respectful attitude.
Highly recommend to anyone looking for a reliable and proactive real estate team. They really go the extra mile!
Ksenia · 10 May 2025
Agent replied · 13 June 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe really can’t praise Julie and the rest of the team highly enough. Great communication throughout the process, and Julie really took the time to get to know us and what we were looking for in a property. Would definitely recommend if you are looking for a property in Maidenhead!
Chloe · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team, especially with Julie's personalised service. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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