5/5
TrustpilotSasha has been extremely professional…
Sasha has been extremely professional and provided updates on any progress with my renewal's.Highly recommend the services of Sasha and Prospect Agents.
Trusted Agent profile · Maidenhead
Prospect Estate Agency Maidenhead reviews
★★★★★
1,897 reviews across 2 platforms
59, High Street, Maidenhead, SL6 1JT
Prospect Estate Agency's office in Maidenhead, at 59, is rated 4.7 out of 5 across 1,897 reviews on two platforms, including 262 Google reviews rated 4.4.
Reviews
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from Gemma and the team
Great service from Gemma and the team. Always go above and beyond to help with any issues and manage the properties really well.
5/5
TrustpilotMicheal Sharp restored my faith in…
Micheal Sharp restored my faith in estate agents, his outstanding professionalism and drive help push the sale of my house through whilst keeping me updated throughout the whole process. I would not hesitate to contact Michael at Prospects again if selling another property and can not recommend him highly enough.
1/5
GoogleDespite selling our house in Maidenhead, Berks, in reasonable time ( in reality it was probably Rightmove ), Prospect are, without a doubt, one of the worst Estate Agents it has ever been my misfortune to deal with. It is filled with young, aspiring, 'salespeople' who appear to have little or no grasp or appreciation of the property market, and its needs. The 'after-sales' service was, quite frankly, Non Existent, and I doubt we would have ever exchanged & completed without the enormous help, friendliness, professionalism, and dedication to customer service, of the estate agents of the property we were buying. Prospect were, to put it bluntly, atrocious, rarely answering the phone or even calling back after messages were left (as an example, we asked on no less than 9 occasions, over two months, for the 'For Sale' sign to be updated to Sold or removed - it never was, despite the promises, and in the end I simply removed it myself and placed it down the side of the house, where it still remains 5-6 weeks later!). To sum up, Prospect is dedicated to selling, after that, you are on your own, so I have little choice but to say it is highly NOT RECOMMENDED.
5/5
TrustpilotAgnese has been excellent with updates
Agnese has been excellent with updates, communications and speedy response and resolution. Many thanks for your support.
5/5
TrustpilotGreat service from a team who are prompt and straightforward to deal with
I’ve had a consistently great experience with the property management team at Prospect.Most recently I have been working with Dani Smith to resolve an issue in the property following some remedial works.Dani showed a great deal of tenacity in helping me get hold of a lot of fiddly details from both the tenants and contractors. The communications have been quick, and straightforward and she’s made the issue much easier to deal with.
5/5
TrustpilotUrgent advice required
Spoke with Natasha in the Aldershot office who I found to be very knowledgeable regarding the market, she had taken the time to speak with me in depth and I never felt rushed at all. Excellent customer service compared to other estate agents I've spoken to previously. Thank you!
5/5
TrustpilotBeckie Baxter
My first point of contact with prospect wasn’t all that great but since Beckie took over she has been amazing with a positive attitude, super friendly and understanding. she would always pick up on any queries or problems I had with the property I am renting in a nice manner. She is easily approachable and I feel I could talk to her about anything. Thank you for all your help Beckie! Natasha
5/5
TrustpilotDealing with my tenancy renewal Sasha…
Dealing with my tenancy renewal Sasha was a delight to deal with throughout. Thank you for making the process so easy.
5/5
TrustpilotSimply the best
I had a viewing with Charlotte, she was super professional. Probably the best viewing I've ever had.
5/5
TrustpilotPrompt & professional
Sasha has been very helpful and prompt with information and contracts. Always professional and easy to get on with. Pleasure dealing with her.
2/5
GoogleThe lettings team at Prospect found us good quality tenants quickly, so we are very pleased with the service we received from everyone we dealt with. However, the sales team keep harrasing us with calls about selling our house through them despite being told many times we are not interested. We have complained on four occassions now but still the calls keep coming - we had another one earlier today. Sorry to air this publicly - but you did write to me asking for my views on your service! I would of awarded 5 stars to the letting team but the sales side of the company have let you down badly and we will certainly never use Prospect now for any future sales.
5/5
GoogleGreat customer service right from the start. Jordan and Liam have been especially great, very knowledgeable and helpful- these guys clearly love what they do! By far the best experience that I've had with a lettings agency in a long time.
Agent replied · 9 November 2024
Thank you for taking the time to leave us a review, Boe. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our team. Kind regards, The Prospect Team
5/5
GoogleImpressed with Prospects across the various locations. Rare find as team guid on current supply and demand, manage the process, are honest and passionate. Have taken the stress out of sourcing good tenants. Consistently good service across the company, as they understand the customer.
5/5
TrustpilotHelpful & patient with self employed complexity
Stefano & the team helped me & my partner so much with the referencing process for our new tenancy. I am self-employed which added some complexity, however Prospect were patient and helpful the whole time. Thanks! We can't wait to move in
5/5
TrustpilotSasha is really brilliant
Sasha is really brilliant, quick responses and so helpful with everything I’ve needed.
4/5
GoogleAngus has kept in touch with us and helped us with some tough decisions about our rental. His input and knowledge made it possible for us to make some difficult choices and achieve a positive outcome for all involved!
5/5
TrustpilotBrillant Communication & Helpful team.
The Prospect team as a whole has been very helpful, mindful and quick to resolve any issues, we've had. Their communication has been clear and informative since day 1, from all the staffs & specially Beckie Baxter who has responded to every agendas with lots of care and always looking to get the best deal for you. Overall the team has made me feel at ease and welcomed. Positive Recommendation.
5/5
TrustpilotGreat service fron Virginia Ayres
During a very rocky period, made tougher by the October budget, we were lucky to have Virginia's skill and dedication. She was dogged in her pursuit to exchange of contracts. The chain became convoluted, but she was on top of matters every step of the way. Great to have Virginia's proactive approach. Thanks for getting us over the line.
5/5
TrustpilotMichael was great from the start and…
Michael was great from the start and sold in 2 weeks after some great advice 5 star
5/5
TrustpilotMarvellous Melissa
Melissa is always both very professional and very personable. The service she provides is efficient, speedy and a pleasant interaction.
4/5
TrustpilotWell informed of the market
Beth and Paul from Prospect kept us informed of upcoming properties to market after a tricky time with vendors pulling out on exchange day! They helped up find a new house and once we had an offer accepted, helped negotiate access to the property to bring our builder over before we moved in which was helpful
5/5
TrustpilotHarry was a great help in getting my…
Harry was a great help in getting my property reclet in a very quick time. His enthusiasm,and proactive communication if status was very helpful.
5/5
TrustpilotGreat place to find your next lovely home
It was quite simple to apply for my new apartment in Reading, I was supported every step of the way, and everything was very well explained by the team. Loved that they sent me personalized text message with links to their latest properties which could fit my criteria.I do recommend them
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