Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotProspect Estate Agency, Lettings, Wokingham
I moved into a house 2 weeks ago, managed by Prospect in Wokingham. I agreed with the "Client Manager " ( an oxymoron if ever there was one ) that certain tasks would be carried out prior to the move. On the day, I found that some had not been done, indeed, I had to do one of them myself. 2 weeks after moving in, I am still waiting for one to be carried out. The "Client Manager" is now arguing that I didn't ask for what we agreed on. The same person arranged for the house to be cleaned on the 24th, when I pointed out that we were moving in on the 20th !! He also did not advise the accounts department that the move-in date had been moved forward to the 20th, so I was asked to pay a deposit of X amount, which I paid, only to be told that I had underpaid and needed to pay more. I had not underpaid, I had paid the amount I had been asked for.Having moved in, hardly a day has now gone by when I haven't had to log at least 1 defect in the property, this morning, it was 3 !! Having discovered that there was no heating on a freezing February Sunday evening, I rang the emergency maintenance helpline ( another oxymoron ), and I was told that, as nobody in the house was vulnerable, it would have to wait until they opened at 09.00 the next day. A week later, at 05.00, water was dripping from the pipework in the ceiling and onto the floor in the living room. Again, I rang the "helpline", expecting an emergency plumber to be called, only to be told that I should turn the water off at the stopcock ( which, I discovered was seized solid !! ) and they would start dealing with it when they open at 09.00, FOUR hours later !! A major issue had now been discovered in the heating system and I now have to have the heating on 24 hours a day, as the leaks occur when the pipes cool down. Needless to say, the "service" I have received has been appalling. BTW, I know that Julie in maintenance is trying her best, but must be overwhelmed with all the maintenance issues I have had to raise. In my opinion, this rental should never have taken place with the house in this state and I feel I have been a "snagging" guinea pig for the last 2 weeks. If I could award Prospect, Wokingham negative stars, I would have done so.
Ian · 8 March 2021
★★★★★ 5/5
TrustpilotBeth was extremely informative about…
Beth was extremely informative about the viewings I had!
Joseph · 1 November 2023
★★★★★ 5/5
TrustpilotExtremely happy with the service
I have been attached with Prospect Estate Agency for a year now, my account being handled by property manager Beckie Baxter and assistant property manager Dani Smith. I have just completed my rent agreement contract renewed for another year now and it's needless to say that I am extremely pleased with the promptness of both Beckie & Dani every single time regarding any query/ issue/ action raised and they have dealt it with utmost politeness at the same time. I am looking forward to another successful year of my stay in this rented property and enjoy the same privileges as earlier.Thank you very much.
Pamela · 23 February 2021
★★★★★ 5/5
TrustpilotTenancy renewal
Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.
Natalie · 29 September 2021
★★★★★ 5/5
TrustpilotGreat service
My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive. The process of managing my properties has been very smooth and have been updated the process throughout. The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.
Aravind · 22 February 2021
★★★★★ 5/5
Trustpilot5 Star Service!
Excellent service provided by the team, especially Mitchell, who has made the process of renting (especially during COVID) a whole lot easier. The process has been smooth and efficient - would definitely recommend!
James · 24 November 2020
★★★★★ 1/5
TrustpilotAvoid this scammers ( Agent Charlie)
Avoid this scammers ( Agent Charlie)After the viewing Mr. Charlie called us if we liked the property and if we would like to put an offer on. So I told him we liked it but we only willing to take it if they repaint the walls, and because they repaint it we are willing to pay the price without negotiating. After 10 min Mr. Charlie calling us back that the landlord accepted our offer. During the reference check I asked him 2 times how is the painting going and if is going to be ready in time his answer was its only going to take 1 day. Today we want to get the keys for the property and surprise nothing was done. So I called the landlord finding out that he didn't even know about that my offer was that we taking the house only if is going to be repainted. So called Mr. Charlie ending up lying in my face. Its unbelievable some people what they are capable to do for a little commission. Also we find the house quite dirty. AVOID THIS AGENCY IF YOU CAN
Matyas · 15 February 2021
★★★★★ 5/5
TrustpilotBeth is excellent and helpful
Beth is excellent and helpful! Thank you so much!
Connie · 27 October 2023
★★★★★ 5/5
TrustpilotRecently Completed Tenancy
I have recently completed a 4 a four and a half year tenancy; initially undertaken with Griffins and following a business change latterly with Prospect. I would like to recommend the team at Prospect for their competence, attentiveness, and service. In my particular case, I would like to make a special mention for Carla Munro, who I have dealt with throughout on all aspects of this tenancy. Nothing has ever been too much trouble, every detail was competently and confidently dealt with in a very friendly and professional manner, in fact easily and without worry or concern.
Paul · 12 February 2021
★★★★★ 5/5
TrustpilotProspect Letting Service
As a Landlord I have been with Prospect for over 3yrs and they manage two properties for me. Most recently they secured multiple clients within days of marketing my Apartment. The entire process - Negotiating my terms with them, agreeing an AST with the tenant, providing a check-in report and the Move-In process for the clients was faultless. People matter and the team at Wokingham, the Letting manager, his assistant and their move in clark, ooze professionalism but are also all about going the extra mile to make it happen. This makes the difference and this team is a true asset to Prospect and its reputation.
E · 11 February 2021
★★★★★ 4/5
TrustpilotWorking with Michael was easy and…
Working with Michael was easy and straightforward. We are working with them on another sale because of how happy we are with him and his team.
RPatel · 10 March 2022
★★★★★ 1/5
TrustpilotTerrible service as a renter
Terrible service as a renter. Firstly, we received terrible service from our key contact in the agency during our stay; whenever we tried to contact her we couldn't and so issues we had were never resolved.Secondly, when it came to check-out report, they created issues / problems that weren't there, to enable the landlord to keep the deposit. Due to this report, the landlord wanted to keep nearly 1/3 of our deposit after we had only stayed in the house for 6 months and left it in the exact condition we had found it. After negotiation, we got this down to next to nothing, showing that the issues weren't there in the first place!I would not recommend Prospect at all and I plan to avoid using them when I want to rent my next property in Reading.
Janis · 1 February 2021
★★★★★ 5/5
TrustpilotAnna has been so helpful from start to…
Anna has been so helpful from start to finish with the whole process of our letting! She is so profession, polite and prompt! I can’t recommend her enough! Thank you so so much!!
Claudia · 30 October 2020
★★★★★ 5/5
TrustpilotThanks for a quality professional service
The team at Prospect worked hard behind the scenes to ensure a smooth transaction.Thanks to Paul and Beth for overseeing my purchase.Recommended .
Nicholas · 26 July 2022
★★★★★ 5/5
TrustpilotHouse Move
We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!
Alex · 4 March 2024
★★★★★ 5/5
TrustpilotSasha Byrne from Prospect Agency
Sasha Byrne Was perfect agent. She made sure I was happy and had everything what I needed during my tenancy. Highly Recommended Agent
Gytis · 22 July 2022
★★★★★ 5/5
TrustpilotI have been pleased with experience…
I have been pleased with experience dealing with Prospect. Cameron from Bracknell branch was very friendly and informative on viewings and Aimee has been very helpful and prompt in her communication.
MISS · 14 April 2021
★★★★★ 5/5
TrustpilotSasha was an absolute joy to work with.
Sasha was an absolute joy to work with.Extremely efficient, courteous and very professional . Will definitely be wanting to use Sasha for all my properties going forward. Thank you !
Commercial · 22 June 2021
★★★★★ 5/5
TrustpilotProspect agency provided an excellent…
Prospect agency provided an excellent service.Both Beth and Paul’s communication and attention to detail was brilliant.Thanks Kam and Angela
Kam · 20 December 2022
★★★★★ 5/5
Trustpilot10/10 Service from Charlotte
By far the best service one could’ve wished for, so if you are thinking about buying or renting your next home? I’d definitely give them a chance.Can’t fault them at all, really impressed from start to finish with the customer service and support!Will happily use them again in the future
Marius · 20 March 2024
★★★★★ 5/5
TrustpilotThe customer experience we received was outstanding…
The customer experience we received from all members of the Warfield estate agent team was outstanding. They were instrumental in helping us find our dream home, their communication was great and they were extremely helpful and patient when we had some challenges to work through. We would thoroughly recommend using them
Claire · 28 February 2024
★★★★★ 5/5
Trustpilot10/10 AMAZING!!
Angel is great always giving us weekly updates and sending us properties before they go online !! highly recommended.
Tilly · 19 December 2022
★★★★★ 5/5
TrustpilotAgnese has been amazing
I have been very satisfied with my property manager Agnese Rees. Ever since she had been appointed as my property manager she had always been polite, friendly, professional, highly responsive (even during out-of-office hours) and has truly given her best to find the best solution to any given issue at hand within a reasonable time frame. A property manager who honestly cares about the tenant and goes well above and beyond to help with tenancy issues.
Marios · 14 October 2021
★★★★★ 5/5
TrustpilotGreat Service
Sasha is wonderful and is always professional. I have been very happy with the service. Thanks again, Sasha!
NT · 12 January 2023
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