Prospect Estate Agency Maidenhead reviews

★★★★★ 4/5

Trustpilot

Agents have a lot of catching up to do.

The agents do not have a good record with their customers, normally, as the feeling is they charge a lot of money but do not do very much.This has been borne out from their experiences over the years with themThere is thus a built-in resistance towards them, the agents, from the start.But I am pleased to tell you that the normal service levels are not ones doled out by Sasha AllenShe has been both courteous and useful in her replies to queriesSo, well done and thank you for the extra service levels experienced

Malcolm · 7 September 2021

★★★★★ 5/5

Trustpilot

Aimee smith the co-ordinator was a star…

Aimee smith the co-ordinator was a star , she was really helpful as a go between. Cameron was on the ball from start to finish and was impressed with the all around service.

Nick · 29 June 2021

★★★★★ 5/5

Trustpilot

Met with Natasha who was extremely…

Met with Natasha who was extremely helpful. Natasha took the time to answer my questions and queries and was very knowledgable. Natasha demonstrated understanding of my situation and additional time for information on a particular property.and went out of her way to provide me with extra resources and various options i could consider when deciding. Excellent customer service

Louise · 6 December 2023

★★★★★ 5/5

Trustpilot

excellent service from Sasha Byrne

I need to renew the tenancy agreement as the completion of my new home was delayed. The period is only a couple of months. When I asked for help from Prospect, Sasha helped contact the landlord immediately and gave me constructive suggestion on adding a break clause so as to make it more flexible. When I raised up questions or requests, her reply is always prompt and reliable. She is very professional. Thank you.

Florence · 21 July 2022

★★★★★ 5/5

Google

Brilliant. We had the property on with another agent and no viewings for three months. We changed to Prospect and had an offer within a couple of weeks. They were excellent, regularly keeping us informed of how it was progressing and the sale went through smoothly and with little stress. Excellent agents, lovely people. Thanks to all of you!

Julia · 10 November 2023

★★★★★ 5/5

Trustpilot

Agnese is always very professional

Agnese is always very professional, prompt and polite. I have had 2 issues during my tenancy and they have both been dealt with very quickly and in full. I would recommend the agency.

AY · 15 June 2021

★★★★★ 5/5

Trustpilot

Great service

Great service, extremely good communication throughout the sale & purchase of new house. Friendly, respectful and courteous team at the Bracknell Branch, and their sales director Roberto. Thank you all 😂

Elizabeth · 28 July 2023

★★★★★ 1/5

Trustpilot

Most shocking company I've ever engaged with

I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters (during the lockdowns!). They then went through another series of failures with the day to day management responsibilities being inadequately fulfilled and their own policies ignored. Given the dissatisfaction, the landlady provided 3 months notice to terminate her contract and they keep offering discounts for future services suggesting she cannot terminate her contract unless the tenant is served notice to leave. Following this shock that a company would allow someone to be put out of their home in order to end a contract that has clearly been broken, the issue was escalated to head of lettings in Reading. After another 3 weeks of zero response despite multiple attempts to contact, the bullying tactics from Prospect continued. Saying that they could not terminate the contract unless the tenant was served notice, and more recently, out of the blue they said they would allow termination if a very significant fee was paid. There isn't anything in the contract to suggest a fee must be paid to terminate the contract and the loss of trust and faith in Prospect to manage a property has gone way beyond any stage of repair. As a result, the stress, worry and ill health as a result continues and this issue is being raised with the local MP to notify them of the types of organisations they have in their constituency. STAY AWAY FROM THESE BULLIES AND MONEY GRABBERS AT ALL COSTS.

Jin · 18 August 2021

★★★★★ 5/5

Trustpilot

Tenancy Renewal…

Just a note to mention that the Renewal of the tenancy agreement was very smooth. Shasha kept me informed at all stages, informed me of the fees and completed the renewal to my satisfaction.

Nayyar · 18 March 2021

★★★★★ 5/5

Trustpilot

An absolute delight to deal with!

For almost 2 years i have had the pleasure of dealing with Prospect and I couldn't be happier. Always consistent and exceed my expectations every time. I have had some shocking experiences with other Estate Agencies however would recommend Prospect to anyone. I also have the added pleasure of dealing with Agnese Rees who is an absolute superstar! She is polite, professional and always goes the extra mile! Thank you Prospect and Agnese for making every interaction with you a breeze!Storm

Storm · 30 July 2021

★★★★★ 5/5

Trustpilot

Grace has been helping us find a…

Grace has been helping us find a property, even though we haven’t found the right one yet she is always keeping us up to date with new properties on the market!

Louise · 30 September 2021

★★★★★ 5/5

Trustpilot

Sasha is a breath of fresh air to deal…

Sasha is a breath of fresh air to deal with. I find her to be very enthusiastic, dynamic and competent. I also find that Sasha actions things promptly. Please keep up the good work!

Lydia · 24 February 2021

★★★★★ 5/5

Trustpilot

GREAT TEAM AT PROSPECT WARFIELD

GREAT TEAM AT WARFIELD. Saw our house and Beth arranged a viewing which was lovely and answered a lot of our questions. Once our offer went in Virginia took over. She always kept us informed and chased everyone that she had to and more and very often let me know about things that others should have. Always upbeat and friendly. They made a very stressful experience less so. Thank you everyone

Deborah · 28 October 2022

★★★★★ 5/5

Trustpilot

Great service and customer focused team

I lived in a Prospects managed property for more than 2 years. The property management team are very friendly and approachable and picked up all my requests on priority. All the maintenance requests registered online and picked up on time ensured they all are fixed. I didn't feel anything different during the pandemic and they were always reachable on phone and email. I wanted to call out Carla Munro and Melissa Fisher who have been of great help throughout this tenancy.

Mahesh · 23 July 2021

★★★★★ 5/5

Trustpilot

Thanks to my Property Managers

Prospect agency service for my property was excellent. My property managers, both Emily Sulma and Melissa Fisher were extremely cordial and were prompt in addressing any concerns or work orders. Thanks to both of them.

Vikram · 21 November 2020

★★★★★ 1/5

Trustpilot

Poor service

I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.

Don · 15 June 2023

★★★★★ 1/5

Trustpilot

Poor service

I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.

Ian · 15 June 2023

★★★★★ 5/5

Trustpilot

Very impressed with Jordan Wells - Maidenhead

Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great positive experience with family/friends/business associates. Well done Jordan and Prospect for being there for the community! (I have been with Lloyds Bank for over 30 years a few doors down from Prospect and they would not let me print one sheet) - Lloyds can learn a lot from Prospect! Jordan, you rock sir! Cheers, Gary

Gary · 5 July 2021

★★★★★ 5/5

Google

Working with Prospect estate agents has been fantastic! They made our rental search seamless and stress-free. Their personalized approach and expert guidance ensured we found the perfect place quickly. Highly recommend their services to any tenants in search of a smooth rental experience! Big thanks especially to Jack & Angus. Cheers! Aimee & Jai

Aimee · 13 February 2024

★★★★★ 5/5

Trustpilot

Thank you Beth

Thank you Beth, for being so helpful and considerate during my experience. I received fantastic customer service from her and can’t recommend her highly enough!

Ellie · 25 July 2022

★★★★★ 5/5

Trustpilot

Moving back to UK in difficult…

Moving back to UK in difficult circumstances following a bereavement, Prospect were so caring, understanding & helpful in helping me find a property, and putting my case to the landlord as my circumstances were far from the norm.The communication at all times was great and they were very responsive when I asked to move in a week earlier then originally expected.The move in process on the day was extremely smooth.This was my first time renting on my own and I wouldn’t hesitate to rent through them again when this tenancy is finished.

Rebecca · 2 July 2021

★★★★★ 5/5

Trustpilot

Great service from a Great team

Led by Paul Wickens the team sold a property that had been on the market for 2 years. I did try another estate agent for this property, one how had successfully sold others on my behalf but on this one they could just not get the sale. I decided to turn to Prospects and found them to be excellent. The communication was excellent throughout the process as was their advice. An excellent service by an excellent team. Of particular note would be Paul Wickens and Aimee Smith who I cannot commend highly enough. Thanks so much. Mike Morrison

Mike · 27 June 2021

★★★★★ 5/5

Trustpilot

Friendly and helpful

Charlotte Morgan showed myself and my family around a potential property. She was really professional and answered all of our questions, (bear in mind I took my parents along for the ride, so think random questions concerned and curious parents would ask). She followed up promptly and was really great to deal with.

NG · 3 March 2024

★★★★★ 5/5

Google

This review and star rating is for Angel who was so great at finding properties which really matched what we were looking for. She really listened to our needs and what we like and the properties that she showed us matched our criteria really well, which was so refreshing and helped to not waste a lot of time.

Matt · 10 November 2023