Trusted Agent profile · Maidenhead
★★★★★
1,898 reviews across 2 platforms
59, High Street, Maidenhead, SL6 1JT
Prospect Estate Agency's office in Maidenhead, at 59, is rated 4.7 out of 5 across 1,898 reviews on two platforms, including 262 Google reviews rated 4.4.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotWe recently were shown around a…
We recently were shown around a property a few times by Abi in Warfield, who was a pleasure to view a property with. She was patient and knowledgeable and is an asset to the Warfield team.
Thank you for your 5* review, Caroline.
5/5
TrustpilotCleaning service provider
I am a cleaning service provider for Prospect, especially for Beckie Baxter who is a pleasure to work with. I find the communication and service from her to be exceptional, she is both organised and efficient, with honesty and a sense of humour (necessary when dealing with certain aspects of property cleaning!). She maintains excellent communication with me, both verbally and via email and keeps me posted on progression of several jobs at once, always on the ball and with a polite and friendly attitude. I wish Beckie every success and hope to maintain a working relationship with her for a long time to come.
5/5
TrustpilotBeen with prospect since 2008
Been with prospect since 2008. Moved away from the area and have left our property in the hands of Becki Baxter and her team. Very professional and ensure all checks and maintenance are done on schedule.
5/5
TrustpilotBest estate agents in Sandhurst
The whole team have been amazing. Sold my house in 10 days. Had viewings within 12 hours and without going live on rightmove. Have been amazing and very supportive. I would 100% recommend Prospect
Thank you for your 5* review, Dawn
5/5
TrustpilotI have been dealing with Prospect "Beckie Baxter"
I have been dealing with Prospect Estate Agency for more than 5 years, buying and letting properties in Bracknell. It is a great working environment, professional and nice people, experts of the local market and always available when needed. Out of their team, I have been communicating regularly with Beckie Baxter, Senior Property Manager. Beckie absolutely wonderful to work with. She is very friendly and really care about her clients. She keeps me updated on any changes in the market and continuously maintained a satisfied client over a number of years. She is honest and after dealing with several other brokers, I am luck to continue working with her. I wish her and the Prospect team all the best in future.
5/5
TrustpilotBeckie Baxter who
Beckie Baxter whoIs our letting manager with Prospect has been amazing As a Tennant she has always been very thoughtful and caring and fair. She is an absolute credit to the company and I cant thank her enough for always being there supporting us and liaising with our landlord She really has been so professional and both my husband and myself cant thank her enough she really is so very good at her job and after years of renting she is like a breath of fresh air Phillippa and colin Simpson
5/5
TrustpilotBeth was fantastic throughout
Beth was fantastic throughout, professional, attentive and kept us informed the entire time which really ensured the process was stress free
5/5
TrustpilotFantastic Service
Fantastic service - professional, prompt and takes away all the stresses involved with property management. Agnese is brilliant and always on hand to help, no matter the issue. Highly recommend.
5/5
TrustpilotProspect Wokingham
I had 3 viewings last week with Charlie from Wokingham branch. He was polite and personable and allowed me to look at properties at my own pace without putting me under any pressure , just pointing out important features at the properties . The fact that I did not choose any of the properties we viewed in no way reflects on his professional skills. Indeed, it’s in large measure due to his courteous demeanour I would be happy to come back to Prospect again should they have more suitable properties.
5/5
GoogleWe used prospect estate agency in Maidenhead to buy a property that we really loved. It was a pain for us to get hold of the seller, however the agents at their Maidenhead branch were very helpful and thorough in getting hold of the seller throughout the buying process until exchange of contracts. I would want to thank specially Ryan, Jordan and Betsy for all their help, support and professionalism in helping us complete the process and going above and beyond. We would definitely recommend them to our friends and family. Thank you again to all of you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotAmazing service from Anna
Anna has been amazing right from the start, she made the application process really easy. She is an asset to Prospect. I’ll happily recommend her to anyone searching because I know they will be in good hands.
4/5
TrustpilotHouse Rental
Rented our house through Prospects for the last couple of years. A good rental service and friendly approach with timely resolutions to any issues. Special thanks to Agnese Rees for all her help
5/5
TrustpilotEffortless Move
Anna Elema was amazing through out the process and made it a very effortless process for me. Also always on the phone at a drop of a hat to help guide and advice me.
5/5
GoogleI want to say a big thank you to the team at Prospect for doing a fantastic job of finally completing my property purchase. Tom, Betsy and Ryan who kept me constantly updated on the progress of the application. The professionalism shown when communicating and the eager to push solicitors on both sides to get the job done within the timeframe is truly commendable. Well done and thank you once again.PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent
I brought a flat recently through prospect,I cant fault the staff especially Aimee and Callum from Bracknell branch Very helpful when I was looking and Aimee has done a brilliant job chasing things up for me
5/5
TrustpilotGreat Customer Experience
Abi was professional, punctual and informative providing a great customer experience.
5/5
TrustpilotBeckie Baxter
I am very pleased with the service provided by Beckie Baxter through Prospect Letting Bracknell.Beckie is my new point of contact and has resolved a few issues for me promptly and with efficiency. A credit to the company.
5/5
TrustpilotMaria is one of the best real estate…
Maria is one of the best real estate agents I have ever worked with! Always going an extra mile in order to help and support our needs.
5/5
TrustpilotExcellent service from Prospect
My experience with Prospect has been excellent to date. I currently have my apartment up for sale and so far the process has been managed really well. Grace in particular has been really good on all the house viewings, she's very considerate with people viewing our place and keeps me updated throughout including once the viewing has ended and feedback afterwards. My little boy has taken a shine to her so has affectionately called her 'Grace House Lady' and she's always so great with him!Although our apartment is still up for sale, with how I've been looked after my Prospect so far, I'm more than happy with the service and would recommend anyone to use for their sale/let/purchase.
5/5
TrustpilotReally good service.
We recently sold our house and bought through Prospect in Warfield. I cannot praise the staff there highly enough. They were all flexible, helpful and prompt. Our client manager, Beth, was exceptional. She was flexible in fitting her calls and e-mails into our working lives, gave regular updates about the process and her attitude and service was superb. She was approachable and friendly in all of our communications and it felt like she was personally invested in the success of the move. I would highly recommend using Prospect and would in the future if I could bear moving again!
5/5
TrustpilotBrilliant Sasha Byrne
Sasha Byrne has been super helpful. Quick to respond to her emails and always goes extra mile to address any issues we put before her.
5/5
GoogleGreat service from Angus. Would highly recommend him. He always get the job done well and efficiently. Have been transferring my portfolio over to him after being so impressed!
1/5
TrustpilotDisgusting state of rental property
When I visited the flat to look around, I was wearing a mask which meant I didn’t realise how dusty it was until I’d moved in. The surfaces were sticky, soft furnishings smelt musty and were covered in dust. The fridge had mould growing in it (not obvious until it was turned on and the smell gave it away) and the inside of the shower unit had mould all over it. Black mould came out of the shower head when turned to one of the other settings. The washing machine also had mould growing in it and I can’t get the mouldy smell out of it. When I complained about it, I was told that it has been ‘domestically cleaned’ and I just needed to leave it in the same state when I moved out (not sure how I’m expected to grow the mould back?!)Numerous things were broken: 2 of the taps on the bathroom had water pouring out of them (they weren’t when I visited the property). The balcony door didn’t open, the shower leaked and one of the cisterns was leaking into the toilet. The hob smoked when I turned it on and the switch for one of the extractor fans was missing.I moved in on a Saturday and tried to contact the Prospect maintenance department immediately to report the issues but no-one picked up. Again on the Monday, I couldn’t get through to anyone until I went into the offices and was given contact details of someone who, yep you guessed it, didn’t pick up. It wasn’t until the Wednesday that someone finally contacted me. When I complained, I was told that I would get a call from someone to discuss who rescheduled it over the course of 3 days and eventually stopped bothering.I’d never rent from Prospect again and am automatically discounting the idea of buying a flat that is marketed by them. AVOID.
5/5
TrustpilotWe used prospect estate agency in…buying a house
We used prospect estate agency in Maidenhead to buy a property that we really loved. It was a pain for us to get hold of the seller, however the agents at their Maidenhead branch were very helpful and thorough in getting hold of the seller throughout the buying process until exchange of contracts. I would want to thank specially Ryan, Jordan and Betsy for all their help, support and professionalism in helping us complete the process and going above and beyond. We would definitely recommend them to our friends and family. Thank you again to all of you!
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