Prospect Estate Agency Maidenhead reviews

★★★★★ 5/5

Trustpilot

This is actually a split review

This is actually a split review. Beth Murphy from Prospect in Warfield has been amazing. Found us our dream home and we couldn't be happier. This is especially relieving because we thought we'd found our dream home previously. The issue was with Prospect Bracknell. Adam Selzer-Williams was a disgrace. Rude and basically telling us that we wouldn't get a house through him if we didnt use their own conveyancing firm. Tried to be intimidating. Also we found out from a seller that not all offers were actually put forward.Basically, if your with Beth in Warfield, great! She's a pleasure to deal with.Adam in Bracknell, stay away! Shouldn't be allowed to deal with people.

Stephen · 13 September 2021

★★★★★ 1/5

Trustpilot

Disappointed

Very disappointed with the Sandhurst office. We were missold a property. On accepting our offer, we were assured there would be a chain of 3 , including us, as the seller would be moving in with family. Wrong !After a call from my solicitor confirming there was a chain of 5, I was again reassured that the seller would move out and live with family, rather than hold up the process. Wrong again!The seller was not willing to break the chain, which we understand, and was unaware of what we were being told. After the chain broke at the top, we sadly pulled out, disappointed that we were losing our ideal property. Please, tell the truth! If circumstances change, then communicate!

Carol · 8 July 2023

★★★★★ 5/5

Trustpilot

SOLD!

The whole experience from start to finish has been painless. Paul Wickens from the initial valuation all the way through to exchange has been impeccable. His knowledge of the market and recommended price was spot on!The team then worked with my instructions to the letter, asking price, no offers, ideally first time buyers to avoid any chain etcFollowing a couple of days of site visits, the team had a number of offers at asking price, working through each buyers situation with me and agreeing on which was best to meet my requirements for exchange ASAP.Paul's tenacity after I accepted the offer to get exchange in place was nothing short of perfect, chasing buyer, their solicitors, updates all along the way.Would I recommend Paul and his team, yes, no question.

RoyP · 7 September 2021

★★★★★ 5/5

Google

Prospect have been excellent with assisting me in finding somewhere to rent. Jack was my contact at Prospect and he organised viewings quickly and communicated well throughout the process, putting my mind at ease and making it a quick and simple! He was professional, helpful and always available for any questions I had. I would highly recommend their services.

Kate · 10 November 2023

★★★★★ 5/5

Trustpilot

Nikki Gardner at Prospect is very good…

Nikki Gardner at Prospect is very good in dealing with all aspects of the letting process from ageeing tenancy to dealing with questions and handling repairs. I am a long term client which speaks volumes.

Michael · 13 May 2026

★★★★★ 5/5

Trustpilot

Thank you so much Abi H

A big shout out to Abi H who made mine and my partners experience viewing a house amazing. As first time buyers we had a lot of questions and she gave us her full attention whilst we viewed the property. Great experience overall! Thank you Abi H!

Amy · 11 July 2024

★★★★★ 5/5

Trustpilot

From prospect to successful sale

Great experience selling my property with Prospect in Bracknell from start to end. The team did a superb job getting my house marketed and sold. A big thanks to Paul Wickens who was there from the start and made sure the photos and marketing showed the house to its best.Thanks also to Calum Radcliffe who advised on the pricing strategy and kept me updated on viewings regularly, and to Adam Selzer-Williams who secured the eventual buyers and negotiated an improved offer!Last, but by no means least, a massive thank you to Aimee Smith for helping push things through to completion and keeping the buyers reassured.A brilliant result from a fantastic team - cheers!

Daniel · 23 August 2021

★★★★★ 5/5

Google

I recently contacted Prospect about properties in the area, I spoke to Max and he was very helpful, friendly and professional. Max and his colleagues are very proactive and follow up on queries and feedback which I really appreciated. I would highly recommend Prospect for their service and friendly staff.

SD · 13 May 2024

★★★★★ 5/5

Trustpilot

Great lettings team, highly recommended

This is the second time I have used the lettings team at Prospect. Having worked with Jordan last time, I already knew I was going to get a great service. Not only did the team find suitable tenants very quickly for me, but they were vetted well, and I was kept up to date at all times. As a new landlord I was looking to work with a team that knew what they were doing and one that I could trust. I was always kept informed of any changes and the team were super friendly and helpful. I have been very happy with the service I have received from the lettings team. When my previous tenants bought their own place, I was sad to lose good tenants, but I need not have worried, as Harrison had put my house up on the market as soon as we knew and within a week, I had secured new tenants with full reference checks and at a higher rate. I have been nothing short of impressed with the team. I highly recommend them to anyone looking to use a lettings team in Maidenhead and won’t be going anywhere else!! What a fantastic team!

Dee · 12 August 2021

★★★★★ 1/5

Trustpilot

Had an absolutely awful experience over…

Had an absolutely awful experience over 2 years whilst renting via Prospects in Bracknell. From day 1 lies by their consultant saying work had been completed and carpets changed as agreed prior to move in to find nothing had been done, taking 4/5 weeks to address any maintenance issues, 5 week wait to get a washing machine fixed. Check in reports not done properly and having to been done again with correct information of damage / cleanliness of move in. I would recommend you do NOT use this agent as it will only result in dissatisfaction and painful frustrated journey.

James · 21 June 2023

★★★★★ 5/5

Trustpilot

Highly recommend as a landlord

I’m a landlord and have now used Prospect Reading on 3 occasions to rent out my property in Reading.Each time the team have been efficient (a special shout out to Stefano & Chira who I would highly recommend), they know the market well are efficient, communicative and have rented out my property quickly.Would recommend.

Corrine · 20 February 2024

★★★★★ 4/5

Trustpilot

A review for Lily Sines (Property…

A review for Lily Sines (Property Manager) at ProspectLily has been managing my properties since December 2020 and I feel like I'm in good hands. She is both communicative and responsive, with issues handled pretty well and resolved within reasonable timescales. I feel that her relationship with the tenants is very good and I believe this is always key to getting issues resolved amicably. She navigates problems very well with all parties. Lily is a very pleasant person to deal with and I would recommend her services to other landlords.

Mr · 22 July 2021

★★★★★ 5/5

Trustpilot

Communication with Nancy Suri Marla…

Communication with Nancy Suri Marla about our rental property is always prompt and gets the queries resolved quickly and with a handy man to do what every is required, or the appropriate qualified plumber or electrician to do the certification required.

Jan · 23 March 2026

★★★★★ 5/5

Trustpilot

A short review on Saffron

Saffron has been my rental manager for a while now, We have been though a few ups and downs with the apartment, eg floods in the apartment bathroom getting new tenants Maintainance and last week she orchestrated the renewal on the apartment for a further 12 months.In all this time Saffron has made things happen, and got the problems sorted ASAP, in a very upbeat and professional manor.I’m very pleased to have her as my property manager and you should be very proud to have her representing your company. I do find your charges per month high and not very happy about the maintenance deposit of my money you keep….BUT The main reason I stay with your company is Saffron. she’s a star.

Roland · 20 July 2021

★★★★★ 5/5

Trustpilot

Definitely the smoothest house sale…

Definitely the smoothest house sale I've experienced, or heard of. Largely thanks to Beth Murphy (Wokingham) who went above and beyond to make things happen, move the process along and keep us informed the whole way. Credit also to Matt Reynolds. Thanks so much!

Jon · 20 August 2024

★★★★★ 4/5

Trustpilot

Property purchase

We purchased a property through Prospects at the end of April. We were shown around the property by Adam who was excellent, very friendly and really earnt his commission. He was able to show us the potential in the property and we are very happy here. We then dealt with Paul, who was very helpful and friendly. We were introduced to Aimee who would oversee the sale. Aimee was excellent throughout, quick to respond and to pass messages between us and the sellers. She was always friendly and understanding.The only downside of using Prospects was the sales pitch of the conveyancing team to use their recommended solicitor. We were misled by the information given, and were told that our solicitor would be working for both the buyer and the seller which would speed the process up. We learnt that this was not the case. The solicitor that we used (Melia Mumford) needed a huge amount of chasing and created some stressful scenarios during the purchase which needed to be chased up by myself and Aimee. Overall, we had a positive experience with Prospects, but I would avoid being sucked into using their recommended solicitors and go off your own recommendations. We were first time buyers so learnt a valuable lesson! Thanks again to Aimee and the rest of the team.

Lizzie · 9 July 2021

★★★★★ 5/5

Trustpilot

Our house sale was handled by Prospect Bracknell

Our house sale was handled by Prospect Bracknell branch. From the start, we have dealt with Joshua Holt, who was great- very professional, polite, and to the point. We value our time and Josh concentrated on evaluating our unique property and explaining the process, rather than giving us long sale pitches as some agents do.His valuation was the most accurate and achieved us the asking price. We were then supported by Aimee Smith, Transaction Support Coordinator. Amy was an absolute star- she was the one chasing dates for us, making sure all parties communicated efficiently. Although there was a chain on the buyers' side, Aimee was in constant touch with all interested parties, solving issues, chasing paperwork, findind solutions. Thanks to Aimee, the stress of a house sale was much more bearable and manageable.Thanks to the whole Prospect team, and especially to the individuals that supported us.

Peter · 5 July 2021

★★★★★ 5/5

Trustpilot

Brilliant Service by the most Professional Team

I would highly recommend the Prospect Estate Agency Team and especially Michael and his team who really went out if their way to help with the sale of our house. They are an excellent Team and could not do enough to effect a sale and followed it through to really help with an issues that occurred along the way. A First Class Team. Thank you so much. We would not hesitate to use Prospect Estate Agency again.

Margaret · 5 January 2022

★★★★★ 5/5

Trustpilot

Ross Hobbs - Our wingman for the sale of our house

My husband and i have used Prospect (Reading) for a good 8 years now whilst renting out our property and when the time came to sell it, we decided to stay with Prospect to ensure we had consistency and i cannot fault the team.During a worldwide pandemic and uncertain times, the whole sales team have been nothing short of excellent under covid restrictions. My heart goes out to Ross Hobbs though, my wingman. After Prospect found us a buyer, i was handed over to Ross for the overall sale of the property. Ross has been by my side every step of the way, guiding, supporting and putting us at ease during our transaction. There on the end of the phone no matter how many times i bugged him, always professional but always reassuring too. In what was a complex sale, we could not have done this without him. Ross, we can't thank you enough for your dedicated support and for helping us close one chapter and start another 👌

Elizabeth · 30 June 2021

★★★★★ 5/5

Trustpilot

Great service

We chose Prospect to sell our house and didn't regret it. They were neither the cheapest, nor the most expensive, but we felt they offered the best service when choosing an estate agent. The team in the office worked hard to find us buyers and our eventual buyers and we were sold quite quickly considering the Covid restrictions as well. Once we were sold, we were passed onto Aimee Smith as our transaction co-ordinator. Aimee was fantastic, even helping our sellers estate agent out to help all the paperwork get done. Whenever we needed help, or had a question, Aimee was right there for us. We cannot thank her enough. If and when we move again, other agencies would have to work hard to convince us not to use Prospect.

Giovanni · 29 June 2021

★★★★★ 5/5

Trustpilot

Best agents ever

I had the pleasure to purchase a house advertised by Prospects and the whole team went above and beyond to help from viewing to completion. Aimee was absolutely vital to the process and she helped communication across all parties and chased daily for updates. She has been a godsend. I was also incredibly moved by the little "move in package" they prepared for us when we went to pick up the keys, which was such a lovely gesture. Nitherless to say we will definitely use them in future if we ever want to sell our property. 100% recommend them.

Maria · 29 June 2021

★★★★★ 4/5

Trustpilot

Overall a good experience

The initial property valuation was over priced, and there was very little interest within the first week. Following a conversation with the agent, it was agreed to reduce the price and viewings started to follow. Cameron was fantastic as the sales manager for the transaction, and Aimee really smoothed the process and ensured the transaction progressed once a sale was agreed. Both were the real stars for us, and the reason I’d use prospect again, however we advise you get multiple valuations for the property and take time to evaluate before listing. Communication from prospect was very good, regular updates on viewings with detailed feedback, and the chain was regularly updated on the progress, next steps and blockers.

Wallace · 29 June 2021

★★★★★ 5/5

Trustpilot

Thank you, thank you!

I have recently purchased my first flat which in all honesty I was expecting to be a really daunting and confusing experience. How wrong I was! Beth at Prospect in Warfield made the whole process seem effortless. She showed me round a few properties and made sure she helped me find 'the one'. I couldn't be more grateful for her patience and support, she kept me informed throughout the whole thing and took away any worries I had. I am forever grateful and loving my first home, thank you Beth and thank you Prospect!

Ellie · 21 June 2021

★★★★★ 5/5

Trustpilot

Prospect Sandhurst Berkshire

Prospect Sandhurst BerkshireDavid and his team really are a huge leap away from the less than ideal reputation that a lot of estate agents earn themselves! They care about their clients, not just their commission - which is a real breath of fresh air. Connor and Matt were fantastic and so friendly, they showed us some great properties and we always knew our home was in good hands when they did viewings for us too (we loved the fact that the whole team came to familiarise themselves with our property before it was advertised).We owe David a huge amount of gratitude. He really got to know us as a family and completely understood what we were looking for. As a result, he found us our DREAM HOME. The whole team then worked tirelessly to sell our house in under 3 days (at a better than expected sale price), and supported us to secure that new house with success.Bottom line, we can't recommend Prospect Sandhurst enough - really good guys, amazing service & communication, and for us an extremely happy ending to our story!

Claire · 21 June 2021