Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend Reed Rains Macclesfield to anyone looking to sell a property in the area.
The team were incredibly helpful, responsive and efficient throughout the whole process. As I don’t live locally, selling my auntie’s house, which I had inherited, could have been quite stressful, but James and the team made the whole experience feel straightforward and well managed.
The house was sold and the sale completed within just 10 weeks of going on the market, which I was really pleased with. Communication was excellent throughout, and the team were always knowledgeable, professional and happy to help whenever I had a question.
A big thank you to James and the whole team for making what could have been a stressful process so much easier. I wouldn’t hesitate to recommend them.
Samantha · 30 September 2026
Agent replied · 14 October 2026
Hi Sam,
Thank you so much for your review and kind words.
It means the world to us, to know that we have helped in what can be such a difficult process, and to have supported you throughout, makes us feel really good about the job that we do, so thank you so much for taking a minute to write a lovely review for us.
Wishing you all the best for the future Sam, from all of us at the branch, thank you once again.
James
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleAs first-time home buyers, we were initially overwhelmed, but Jade made the entire process so easy and stress-free. She was absolutely superb and went truly above and beyond to keep everything on track. Whenever we had questions, she was always so supportive and knew exactly how to help. What made it extra special was how personal her approach was, she genuinely cared and made us feel looked after every step of the way. We are so grateful for all her hard work! Thanks again Jade !
Sophie · 14 September 2026
Agent replied · 14 October 2026
Hi Sophie
What a lovely review for us to receive, thank you so much for spending a moment to do that, and such positive feedback. Jade will be over the moon too, thank you!
We all wish you the very best, and bundles of happiness in your new home!
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleThe whole team at Reeds Rains were amazing from start to finish when selling our house. First meeting James and discussing options for selling I never felt any pressure, it always felt like everything was my choice and he was there to support and advise me. During the sale it felt like the whole team was behind us, whoever in the office answered the phone was always happy to help anyway they could and we never heard that they weren't on our case so didn't have an answer for us. Sue kept in regular contact with us keeping us up to date with everything as it developed and Lewis was always happy to help when we called the office, nothing ever felt like a hassle. During the sale we had some trouble with the house we were buying (not through Reeds Rains) but Jade was amazing and fought our corner for us ultimately saving the sale. It was so comforting in all the stress to know we had the Reeds Rains team behind us. Thank you!
Abigail · 8 August 2026
Agent replied · 22 August 2026
Hi Abigail,
Thank you so much for your fabulous review, we really appreciate it, it means so much to us, thank you!!
We wish you all the happiness in your new home!!
If you need anything at all, you know where we are!
From all of us at Reeds Rains,
Thank you,
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleViewings went very well with good communications throughout. Local Reeds Rains branch staff did their best to keep us informed during the whole process and it was only when other agencies - solicitors etc - got involved that we felt we were not kept as up to date on what was happening as we might be. Reeds Rains staff did their best to help with this and we would have no hesitation in recommending their services.
Tracy
Tracy · 1 August 2026
Agent replied · 22 August 2026
Hi Tracy,
That’s so kind, thank you so much,
Please let me know if we can help in the future,
Thanks again, from all of us,
James
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleFantastic service from James and the team with regards to the sale of my home. The struggles we had from the other parties within the chain were horrendous and frustrating at times but we finally got there in the end. Special shout out to Jade who worked tirelessly to get things done when all seemed to be getting nowhere.
Would definitely recommend you to anyone looking for an Estate Agents.
Cathy · 15 August 2026
Agent replied · 22 August 2026
Awww you have made us blush Cathy!! Thank you so much, that's very kind of you to say. You have been a pleasure to work for.
Wishing you all the very best, and let us know if you ever need anything,
Thank you, from all of us here,
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleI sold my apartment for the first time and Sue Wood was amazing. She guided me through every step. Sue has a wealth of knowledge and experience and I would highly recommend her. The whole team at Reeds Rains Macclesfield ate super friendly and helpful. Many thanks and 10 stars from me.
Zoe · 30 September 2026
Agent replied · 14 October 2026
Thank you Zoe!!
Wishing you all the very best for your new chapter.
From all of us at the branch,
Thanks,
James
★★★★★ 5/5
GoogleI found Reeds Rains to be fantastic when I was buying my property .They were all so friendly and on the ball. Nothing was too much trouble and the agent I dealt with , Sue was consistant with contact and fabulous in hurrying the chain along to completion.
Could not say anything negative at all and highly recommend to anyone who would like a smooth experience in buying a fantastic property.Thank you so much and now I have the perfect home for my son and I.
Maria · 13 October 2026
★★★★★ 5/5
GoogleI had a very positive experience with Reeds Rains Macclesfield from start to finish and I would not hesitate to recommend them. From the beginning they were professional and well prepared, with a good understanding of the local market. My sale was quite straightforward as I did not have a chain, however it proceeded very quickly and from putting my property on the market to completing on the sale was only 10 weeks (including Christmas!). The team offered helpful advice on the process and were excellent in providing prompt, and constructive, feedback after each visit. Whoever I spoke with, I found them helpful and well informed throughout the process. A particular thanks to Sue who provided a truly appreciated level of support during a difficult time.
Kate · 13 February 2026
Agent replied · 13 April 2026
Hi Kate,
Thank you so much for trusting myself and my team to work for you, from the very first meeting on the valuation, and now concluding with such a fabulous review. Thank you so much.
Your words are so very much appreciated, and exactly our ambition with the service/s that we provide.
Wishing you the very best, from myself, Sue and the rest of the team, here at Reeds Rains.
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleReeds Rains were absolutely brilliant throughout my sale. James was so organised with his research for the valuation, gave me copies of everything and I really appreciated there was no pushy sales with the legal or mortgage services. Lewis and Jade who worked on my sale went above and beyond, so easy to work with, efficient and faultless customer care. In a stressful process to have a team who are seemingly unflappable, reassuring and good at their job means a lot. I was recommended Reeds Rains by a friend and also a local tradesman, I’m so glad as they were superb.
HJ · 13 February 2026
Agent replied · 13 April 2026
Hi Hannah
Oh wow, that’s such a lovely review, thank you so much for taking the time to write a review - simply fabulous, thank you!
Please let me know if you need anything at all, now or in the future, and we all wish you the very very best.
Thank you x
From myself and all the team here at Reeds Rains,
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleI had a few valuations from various Estate Agents and decided to use Reeds Rains to sell my property. They were brilliant, friendly and professional from marketing to completion. The guidance from James to make my property more appealing for sale and the advertising lead to multiple offers, and my house was under offer within a couple of weeks. There were many hurdles to overcome during the process of the sale, but with Sue at the helm we were able to overcome them. She was brilliant through the whole process going above and beyond, dealing with the solicitors, mortgage lenders and buyers. The service from beginning to end was excellent and I would definitely recommend 100%.
Tracey · 14 January 2026
Agent replied · 13 April 2026
Thank you so much Tracey, for your wonderful 5 star review. We’re absolutely delighted that you chose us to sell your property and that your experience was such a positive one.
It’s great to know that my guidance helped so much, and then our marketing approach created generate multiple offers so quickly for you, and achieve the result we did. I am also thrilled that Sue was able to support you through the challenges of the sale and go the extra mile to get everything over the line - she’ll be delighted to receive this feedback.
Thank you again for your recommendation; it truly means a lot to the whole team. We wish you all the very best for the future, and please do not forget, you have my number, and know where we are, to pop in for a cuppa and a chat, if you ever need any advice.
Thanks again, from all of us,
James Segal
Branch Manager (Valuer for over 25 years)
★★★★★ 5/5
GoogleWe talked to a couple of estate agents for a no-obligation estimate for selling our house. The guidance given by James was very professional and knowledgeable of the current market situation. I felt completely at ease and confident that Reeds Rains were the right agents to sell our house. We were lucky to find a buyer almost immediately at a price that we were very happy with. The whole process was well managed with good levels of communication. I know that staff at Reeds Rains worked hard behind the scenes on our sale and facilitated communications for our onward rental and future purchase which is above and beyond their remit. They are a great team and clearly enjoy their work. I must give a special mention to Clare who deals with the tough rental market, who went above and beyond to help with finding a rental property as we hadn’t found the right property to purchase before completion. We cannot praise them enough and would highly recommend them to anyone.
Tracy · 14 December 2025
Agent replied · 13 April 2026
Thank you so much Tracy, for sharing such a thoughtful and detailed review.
We’re absolutely delighted to hear that my guidance, from our first meeting on the valuation, helped you feel confident with ourselves from the start, and that the sale of your property was prompt, and managed so quickly and smoothly.
It’s also massively important to me, as the Branch Manager, to know that our team’s communication and ‘behind-the-scenes’ work made a real difference, and that Clare, my branch Lettings Manager, will be thrilled to receive your special mention. I am very proud of my team, and ensure, daily, that the service to our clients, is the ABSOLUTE, best of the best!
We all, really appreciate your recommendation and are so pleased that we could support you through both the sale and your onward move to a rental property to ease the process. Do not worry - I have made it my objective - to find your forever home, for your next chapter!
Thank you once again, for choosing myself, my team, and Reeds Rains.
James Segal
Branch Manager / Valuer (for over 25 years)
★★★★★ 5/5
GoogleWhat an amazing Estate Agents with a fabulous bunch of very helpful knowledgeable staff. Special thanks to James and a very special thank you to Jade who went above and beyond for us, we can't thank you enough for your help and patience. Eternally grateful thank you x
Estelle · 8 August 2026
Agent replied · 22 August 2026
❤️❤️ Aww thank you so much!! It has been such a pleasure Estelle, from us of us, and I know Jade built a special relationship with you too.
Thank you for working so much with us, at every stage along the way.
Please let me know if you ever have any property questions, as we are always here to help,
Wishing you all the very best,
James Segal
Branch Manager/ Valuer
★★★★★ 5/5
GoogleReeds and Rains Macclesfield was absolutely brilliant helping us find a tenant. My previous tenant was also found by reeds and rains and because of the excellent service I used them again. Claire was very knowledgeable and Sue in the office was always available to answer any queries. Will definitely be using them again. Thank you both once again.
Jeena · 6 April 2026
Agent replied · 13 April 2026
What a fab review - thank you Jeena for your kind words!!
Wishing you well and thank you for your continued business.
James Segal
Branch Manager (for over 25 years)
★★★★★ 5/5
GoogleService has been excellent throughout the process of letting a property for the first time. Clare has been exceedingly kind and patient taking us through every step, offering advice at all times. Thank you
A · 30 September 2026
Agent replied · 14 October 2026
Thank you so much for the warm and positive review, Clare was happy to help and assist you through this process.
Thanks again,
James Segal
Branch Manager
★★★★★ 5/5
GoogleAbsolutely excellent experience. From the every first showing where they displayed a care for the property that no other agent had, to the tireless work of Jade, who just about stopped me from going full postal when the vendor lied about the property boundaries and didn't see an issue with it, absolutely every single experience has been one of absolute profesionalism and dedication.
Genuinely upset that we listed my old home with another estate agents rather than here, I am confident I would have received a better price, and a faster sale.
Well done Jade, and please take a lunch break occasionally
Adam · 30 September 2026
Agent replied · 14 October 2026
Thank you Adam for such a passionate 5 star review, highlighting the help, service and professionalism that you’ve received from us recently, and Jade particularly who was your dedicated handler for this sale/ purchase.
Please just ask if there’s anything else we can help with, and we all wish you the very best.
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleI’d like to thank the Reeds Rains team based in the Macclesfield branch in particular Clare Stockwell (lettings manager) for all her support throughout the process of letting a family members property. Sound advice on how to market the property from the initial meeting with Clare was given up to the completion date.
Email correspondence and telephone consultations were always very informative.
I would highly recommend Reeds Rains Macclesfield.
Helen · 14 December 2025
Agent replied · 19 January 2024
Hi Helen,
I notice my reply below is from last time we sold for you 6 years ago! So this recent review on our Letting service has simply replaced the review that you left 6 years ago, however I am glad we could help again, and you were kind enough to review our service.
Thank you
James
....
Thank you Helen for your review on the service that we have provided, and trusting my experience and marketing strategy for the property. We all wish you well for the future, thanks again Helen, from James and the team at Macclesfield Reeds Rains
★★★★★ 5/5
GoogleFrom the start to the finish of this process the staff at Reeds Rains were brilliant. I was able to view the property at times that suited me. Sue, who managed the sale for the vendor, was communicative throughout the process and responded to any queries quickly. A stressful process made all the more manageable.
Zoe · 7 April 2026
Agent replied · 13 April 2026
Hi Zoe,
Really appreciate your feedback and 5 star review - thank you!
From all of us at Reeds Rains,
Wishing you the very best,
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleClare was my letting agent and she was amazing! She was very patient and accommodating with my situation which goes to show the type of person that works at Reeds Rains! Thank you Clare :)))
Mbiri · 15 August 2026
Agent replied · 22 August 2026
Thank you for your 5 star review on the experience that you have received from Clare when you recently used our Lettings services, that is very kind of you.
We all wish you all the very best,
Thank you,
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleReeds Rains were great during our house buying process especially Jade who went above and beyond to help us and checked in regularly. I would highly recommend them and would happily use them again for any future purchases.
Katrina · 14 July 2026
Agent replied · 14 October 2026
Thank you so much Katrina! Wishing you all the very best!
★★★★★ 5/5
GoogleI recently bought a property through the Macclesfield Reeds Rains branch and Jade was supportive every step of the way. From multiple viewings, to internal communication and support with solicitors nothing was too much trouble. Jade made what is a stressful situation easier to manage throughout.
Sarah · 14 May 2026
Agent replied · 14 October 2026
Thank you for your fabulous review Sarah, wishing you all the very best, from all of us at Reeds Rains,
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleReeds Rains Macclesfield have been absolutely incredible with us and ensuring we understood and were updated every step of the way during our application. The team were very friendly and truly went above and beyond! Clare and Jade were amazing from start to finish! What a great team, we would highly recommend.
Ms_dAuntleSs · 13 March 2026
Agent replied · 13 April 2026
Thank you for your 5 star review and kind comments about the service that you have received from our office, Clare and Jade particularly.
Wishing you all the very best,
James Segal
Bramnch Manager
★★★★★ 5/5
GoogleExcellent from start to finish. Special mention to Jade for progressing the sale of our house and helping to ensure that we completed in good time. Thank you.
Lorraine · 14 August 2026
Agent replied · 14 October 2026
Hi Lorraine,
Thank you so much for your kind review, for trusting and choosing us to help with your move, and to be your agent for the sale of your property.
It has been a pleasure, and we wish you the very best for the future!
From myself and my team, at Reeds Rains Macclesfield,
Many thanks
James Segal
Branch Manager/ Valuer (for over 25 years)
★★★★★ 5/5
GoogleWe sold mums house through Reeds Rains using the modern auction, and everyone involved has been wonderful. James and Lewis were so helpful in getting the property ready and marketed and all the team in the office were available for help if needed. The auction team have equally been helpful, and I have no problem recommending Reeds Rains and the auction method.
Thank you James and the team.
Gillian · 26 August 2025
Agent replied · 2 September 2025
Hi Gillian,
Thank you so much for your kind feedback. We’re pleased to hear that selling your mum’s house through ourselves at the branch in Macclesfield together with our modern auction service was a positive experience. We truly appreciate your 5 star review and recommendation, along with you mentioning earlier that you have been telling your friends about us!! ...
Wishing you all the very best moving forward.
From all the team at Macclesfield,
Thanks again,
James
Branch Manager
★★★★★ 5/5
GoogleBest estate agent I’ve worked with after 9 years of renting up and down the UK. Easy to communicate with and a genuine nice team - especially Jade, Clare and Lewis. I was moved in within a month and a half and love the property. Thank you so much!
Harriet · 13 February 2026
Agent replied · 13 April 2026
Hi Harriet,
Thank you so much for your fabulous review!!
Your kind words mean so much! The team are delighted.
We wish you all the very best,
Please let us know if you need anything at all!
James Segal
Branch Manager/ Valuer (for over 25 years)
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