Trusted Agent profile · Macclesfield

Holden and Prescott Macclesfield reviews

4.7

★★★★★ Excellent

310 reviews across 2 platforms

1-3 Church Street, Macclesfield, SK11 6LB

Holden and Prescott's office in Macclesfield, at 1-3 Church Street, is rated 4.7 out of 5 across 310 reviews on two platforms, including 286 Google reviews rated 4.7.

Google logo

4.7 / 5

286

Reviews on Google

This office

Facebook logo

5.0 / 5

24

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.

5/5

Google

Very professional team, sold our house quickly. Extremely good photographs and marketing, and the after sales service is second to none. Kicks other estate agents out of the park, highly recommended.

Alf · 23 May 2025

Agent replied · 26 May 2025

Alf, what a lovely review. Thank you for your kind words it has been an absolute pleasure. You certainly made it easy for us with such a beautiful home. And also credit to whoever looks after the garden, in all my 38 years doing this job, yours is their at the top end.

5/5

Google

Will was friendly, knowledgeable, willing to go above and beyond to get the sale over the line. Would recommend and use again

Ruth · 20 June 2023

Agent replied · 19 June 2024

Hi Ruth, I hope all has calmed down a bit for you now and looking forward to a peaceful Christmas and a prosperous new year. Regards Will

5/5

Google

I have let my property through Holden and Prescott for over a year now and right from the beginning, I felt I was in safe hands. They have all been very knowledgeable, supportive and helpful. At times things needed doing and it was sorted straight away, making my life so much easier. I would not hesitate to recommend Holden and Prescott. I don’t think you’ll find a better letting team.

Deborah · 20 June 2023

Agent replied · 19 June 2024

Teamwork Deborah, you are a great landlord to work along with and hopefully, all will be well for many years to come. Regards Will

5/5

Google

They were superb, and wonderfully efficient. I had a problem with the deed that needed altering when I sold my late mother's property. The builders dragged their feet, but Blunts kept on and on at them and hardly charged me anything for doing this! I was expecting a big bill based on all the phone calls, document changes and e-mails they had to do. Thanks so much for making this difficult time following my mother's death as easy as it possibly could be.

Carrie · 21 June 2017

1/5

Google

Absolutely appalling service; we were given different moving dates by different people and then told no such thing happened; suspicious fees, no compassion with reference times, even with a 1 year old in the hospital! We were treated like children and the service we received was almost like they were doing us a favour - the stereotype of letting agents really held up with this business, if it wasn't so upsetting and with one of us facing homelessness with a child as a result of them telling us the wrong date - it would be a fantastic premise for a comedy show. Landlords and prospective renters beware! If I could give 0 stars I would. Very disappointing and upsetting experience, go with another, less parasitic letting agent!

Shian · 20 June 2022

Agent replied · 19 June 2024

Thanks for the feedback Shian and I sympathise with your situation. However after four weeks and despite our constant chasing we still do not have the necessary references from all parties to create a suitable tenancy, a process that normally takes less than 2 weeks. No letting agent would be able to procced on this basis. It is for this reason that our landlord decided withdraw from the proposed tenancy agreement.

5/5

Facebook

They were superb! Following my mother's death, I had to sell her apartment whilst overseas. There was a problem with the deed, and the builders dragged their feet. But Blunts kept on at them, and hardly charged me anything extra despite all the e-mails, phone calls and document changes they had to do. I was expecting a big extra bill. Throughout they kept things moving. They were efficient and just wonderful at making this as easy as possible. I highly recommend.

Carrie · 9 December 2016

1/5

Google

not very transparent, I had to pull my offer, it cost me time and money.

Govind · 22 October 2025

Agent replied · 12 November 2025

Dear Govind, thank your time this morning. As mentioned as estate agents we are lawfully obliged to disclose the terms of the lease, which we did do. However we are not solicitors and cannot advise on details contained in the lease and this is what you employ your legal adviser for. Below are the comments from the vendor's solicitor for your information. 'I’ve had a look at your title and I think your buyer must be referring to the fact that it is a good leasehold title rather than an absolute leasehold title. This will be the case as the freehold title is not registered at the Land Registry. It’s entirely typical of a terrace property in central Macclesfield. Good leasehold indemnity is readily available for around £50 and is acceptable to the vast majority of solicitors and mortgage lenders.' As discussed, it is the job of the solicitors to discuss details with regard to the lease, and they do have differing opinions. In this instance, and I do feel your frustration, I do feel that we have not done a lot wrong and feel the 1* Google review is rather unfair. If yuo do see any other properties you would like to view or discuss please call me personally and I will help in any way I can. Best wishes Will

5/5

Google

Martin, Will and the team provided an excellent and supportive service under trying circumstances with onward vendors. Highly recommended.

Howard · 20 June 2023

Agent replied · 19 June 2024

Howard, it’s been trying at times but you and Mrs Evans have been a delight to act for and I wish you every happiness in your new apartment best wishes Will

5/5

Google

Great communication and keeping us up-to-date always friendly and patient thanks for a great service

Lorraine · 9 September 2025

Agent replied · 23 September 2025

Thanks Lorraine kind words indeed. All the best and thank you for your business Will

5/5

Google

We have had a really positive experience with both sales and lettings. I've found everyone I've spoken with to be professional, helpful, and responsive. A friend recommended Holden & Prescott to me and I wouldn't hesitate to recommend them myself!

Lindsay · 2 November 2024

Agent replied · 22 December 2024

You have always been a delight to deal with Lindsay and eventually our journey over many years has come to an end. All the best and to the next time......

5/5

Google

I highly recommend H&P. They were the most prepared and most knowledgable of all the estate agents who came to value the house. Their fees are competitive, they use a professional photographer for the online listings, and the staff were friendly and very responsive to queries. They also found us buyers immediately after the house going on the market. We have dealt with a number of estate agents over the years locally and in other places, and H&P are the agents we would recommend the highest.PositiveResponsiveness, Quality, Professionalism, Value

Zachary · 27 August 2021

Agent replied · 19 June 2024

Thank you Laura, and all of us at Holden and Prescott wish you all the best in your new home best regards Will

4/5

Google

Arranged viewings, good communication. Well organised and a good team.

Jason · 22 October 2025

Agent replied · 12 November 2025

Thank you Jason. Great to meet you and and all the best in your future plans Regards Will

5/5

Google

Excellent polite, friendly and efficient service by very helpful staff

David · 22 October 2025

Agent replied · 12 November 2025

Mr O'Keefe, our paths crocs once again. Thank you for your help on this one with the land registry issues etc could have been a lot harder without your tenacity best Will

1/5

Google

They might be great for landlords, but pretty subpar for prospective tenants. I had a property viewing organised which was let before I arrived. No one bothered calling me to cancel the viewing, and I only found out from revisiting the advert on the day. Super rude. Reply: Nope, you didn't do any of those things. The person I spoke to admitted fault, and said I'd have "first dibs" on the next place that came up. Pro-tip: "I'm sorry you didn't get the message" isn't actually an apology 😉

David · 20 June 2021

Agent replied · 19 June 2024

Thanks for your comments David and taking the time to forward your experience. We did however call, text and email the day before the viewing was due confirming that the property had been let that day and therefore the need to cancel the viewing. Apologies if you never managed to pick up any of these messages of which copies are on the file as being sent the day before.

5/5

Google

Excellent service and very helpful. The only down point is that they don't cover Cumbria!!!

Martin · 24 August 2025

Agent replied · 23 September 2025

Sounds like a great place for our next office…. Thanks Martin for your kind words Will

5/5

Google

Holden Prescott have the reputation of being a very motivated Estate agency - on my recent sale by them - I can fully endorse this reputation - all the staff were professional diligent and a pleasure to deal with - can recommend Holden & Prescott to facilitate in buying or selling a property through there Agency.

MARTIN · 22 November 2023

Agent replied · 19 June 2024

Sawasdee khap - I hope you are enjoying life in Thailand. A very swift sale, well done on you part and I am glad the property sold in a relatively short period of time.

5/5

Google

Must say that the staff at Holden and Prescott were extremely helpful and so easy to talk to in regards to selling my property with lots of advice and constantly keeping me informed as to what was going on. I would highly recommend.

Julie · 5 August 2024

Agent replied · 26 August 2024

Thank you Julie, you were a pleasure to act for and thank you for all your help also - team work best wishes Will

5/5

Google

We've used H&P for rentals and several house sales and we always got the deals done very promptly and at a price that we were happy with. There's no point trying to save money going with the cheap online agents. You need the personal touch and a proper idea of what your house is worth. Many thanks guys!

Gary · 23 September 2023

Agent replied · 19 June 2024

Gary it is always a pleasure and I now hope you have very many happy times in Clarke Lane. All the best to all regards Will

5/5

Google

From the very start the service we received has been excellent. We are almost 80 yrs old & have lived in our current house for 47 yrs so we very much appreciated how the whole process was managed so professionally & thoughtfully. … More

Bob · 23 August 2025

5/5

Google

I found Holden and Prescott very professional and efficient but also very approachable. They offered lots of guidance during the stressful process of buying and selling. You feel valued as a customer because everyone in the office knows you by name, it’s a much more personal service than a bigger company would provide. Many thanks to all the team.

Katy · 20 June 2023

Agent replied · 19 June 2024

Thank you Katy for your kind words and we all wish you the best in the next chapter of your life. Have a great Christmas and 2023 regards Will

5/5

Google

I was so impressed with the service I received from Holden and Prescott. Harvey in particular was excellent at keeping me up to date with what was happening and ensuring the sale went through. I would highly recommend them.

Karen · 19 August 2024

Agent replied · 26 August 2024

And thank you for all your help Karen in helping get this over the line. Even on holiday, chasing your solicitor was most helpful. All the best Karen and hope you are very happy with your new home.

5/5

Google

There is a reason they are the uk's number 1 Estate agents. Go in for yourself to find out why.

Dave · 20 June 2022

Agent replied · 19 June 2024

Cheers Dave, a true gent. Take care Will

4/5

Google

Great service from Ben and team throughout our purchase. They kept us updated on progress in what turned out to be a long and complex chain ! Always polite and good humoured, many thanks

Tracey · 21 June 2018

Agent replied · 19 June 2024

Thanks Tracey, moving house can be quite stressful and sometimes brings out the best and worst in people, humour often helps ! I wish you all the best in your new home. Best Regards Will Prescott

1/5

Google

Not only were this agent completely incompetent at bringing any offers, their specialist subject was cancelled viewings and just shouting at me if I asked any questions that caught them out, for example ‘how are you here with the keys when there is a viewing at my property right now?’ Cue shouting. ‘Yes you have great online statistics but you haven’t sold my house so your statistics aren’t working for me’ Cue shouting. They rest on their laurels of being well established in the area, rather than just doing their job. I would never recommend this agent and would warn against their bratty misogynistic behaviour at all costs.

Liberty · 21 June 2019

Agent replied · 19 June 2024

We regret not being able to introduce a suitable buyer, but with regards your comments, the viewer had called to cancel the viewing, hence we were not at the house to do the viewing and therefore the keys were in the office. Statisitics dont lie and our figures come from Rightmove, an independent source and sometimes vendors just want too much money for their property and the market is not prepared to pay. We will continue being honest and open with vendors and purchasers alike as it has worked so well for us over the past 20 years

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