Trusted Agent profile · Macclesfield
★★★★★
310 reviews across 2 platforms
1-3 Church Street, Macclesfield, SK11 6LB
Holden and Prescott's office in Macclesfield, at 1-3 Church Street, is rated 4.7 out of 5 across 310 reviews on two platforms, including 286 Google reviews rated 4.7.
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
5/5
GoogleWouldn’t have anyone else sell my property. From the valuation to the listing to the photos. All top tier service. I was kept up to date by the lovely Fiona and Jack throughout what should have been a stressful time. It’s also so lovely to see Will (owner) so heavily involved. Thanks for everything. Highly recommended.
Annabel as always a pleasure and no doubt our paths will cross in the future. All the best in 2023 and beyond Will
5/5
GoogleRecently sold a property using Holden & Prescott, they were absolutely fantastic throughout the whole process, kept me up to date on everything. A huge thanks especially to Fiona who was always available if ever I had any questions. This is how all estate agents should aspire to be.
It was an absolute pleasure Peter and thank you also for your help along the way. Teamwork makes the dream work as they say. I wish you all the best in the future. Kind Regards Will
5/5
GoogleThis agent acted for me in the sale of property via an informal tender process. I received an excellent and highly professional service. Will Prescott gave sound advice and I found his staff very helpful and responsive to my communications and requests. I recommend this agent.
Thanks Chris, I am glad the result was successful. Sometimes it is wise to take a step back and plan what is the best way forward and in this instance it worked a trick . Kind regards Will
5/5
Googleperfect thank you for everything
Milan, the pleasure was ours. You were a delight to deal with. Our warmest wishes Will and all at H&P
5/5
GoogleIgnore the reputation that a lot of estate agents have.What a super ,friendly estate agents Holden is.And the after sales service for my son was fast and so helpful.Thank You Will!
Thank you so much Diana, it was a pleasure to be of service to you and your son. Good luck and thanks again for the lovely review, Will of Holden & Prescott
5/5
GoogleVery pleased with the photos take, which portrayed the house in an excellent light, the advice when fixing the sales price, and the subsequent negotiation with the Buyer. H&P did their best to placate my Buyer when the conveyancing took an inordinate time, and helped me to handle the stress caused by such delays.
Hamish, you have been a pleasure from start to finish and although slightly stressful at times we got there in the end and thank you for all your help and assistance along the way - teamwork !! Regards Will
1/5
GoogleProfits over people here. We were given advice that best suited Holden & Prescott. Not advice that best suited our family. I am aware of the details of the sale, and am not sure why you have insisted on posting those details publicly in response to my review.
Dear Sean Thank you for taking the time this morning speak to Jack with regards to the sale of 33 Hawthorn Way. I am so sorry you feel the way you do. I have just looked over the file and checked the details. It was during the 'Covid' period but all appears to have gone reasonably well bearing in mind the difficult times. I see it came on the market at £162,500 in August, we had a fair amount of interest but no offers so the price was reduced at the end of September to £154,950. At this point I recall you went abroad to work and we liaised with a family member. A sale was agreed shortly afterwards at the asking price with completion in middle of December, circa 12 weeks later which in Covid times was a relatively short period. As a local company, we strive to be completely opposite to 'profits over clients', hence I am devastated that you feel the way you do. If you could advise what we did to make you feel that way I would appreciate it so that we can look within to make sure others don't feel as you do. If you wish to discuss with me I would be delighted to call or if email is easier, either appreciated. Thank you once again for your time Kind regards Will
5/5
GoogleReviewing as an ex-tenant. We recently moved out of our HP-managed property, as we were moving out of the area. Genuinely, they've been a great agency. We've had a few problems in the property (and quite large ones at that, boiler related etc.), but these were sorted out very quickly and professionally. During the time when they were conducting viewings on our property before we moved, we were always given plenty of notice as well. I highly recommend them.
Thank you for your kind comments and superb rating it is much appreciated. Regards all at Holden and Prescott
5/5
GoogleWill and the whole team are superb. I have dealt with the team for buying, letting and selling. In all cases they have gone the extra mile. Recently they helped keep the latest transaction for both seller and buyer informed and moving towards completion, very professional. A pleasure to deal with.
As always a pleasure Barry. Thanks again for your business and may we all wish you a very merry Christmas
1/5
GoogleFull of broken promises, never on the side of the tenant only care about getting the money. Incompetent staff, Happy to leave paint flaking on new born babies even after being asked many times to sort it out. I'd rather live homeless than rent from these again.
I am sure you understand that we didn't get the money as suggested. The deposit to which you refer too is held by the Deposit Protection Service (an independent arbitrary scheme) to protect landlords and tenants alike. If a landlord feels that a property is not left in the order it should have been left they can request funds be retained by the DPS to cover any works required. The DPS then looks at the evidence supplied by both parties and then decides if the claim is warranted or not. Agents are not involved in the process. I hope this helps clear up the confusion.
5/5
GoogleFrom the start to finish Holden and Prescott were helpful, efficient and supportive. It made the process of selling the house easier they kept me informed at each stage . Excellent.
Thank you Amanda, an absolute pleasure and you were a joy to act for. I hope you have settled well in your new home.
5/5
GoogleBen from Holden and Prescott deserves an amazing review for the explanation he gave me of the process of buying in the current house market. As this is the first time I have had to do this it made the process more understandable for me. Thank you so much.
Thank you so much Laura and we wish you all the best in your new home. I will pass on your thanks to Ben. Best wishes Will
5/5
GoogleBy far the friendliest and most helpful estate agents in Macclesfield in my opinion. Excellent communication during our purchase of a property sold through Holden and Prescott - often going above and beyond what was expected particularly during the pandemic. Special thanks to Martin Holden and Ben in particular.
5/5
GoogleBest estate agent in the country in my opinion, they have sold 2 houses for me so far and never fail to do their utmost to get viewers. The staff are all amazing, so polite friendly and professional, can`t fault them. Second to none. Thanks again Will.
Linda, always a pleasure and I hope you are enjoying life in Bollington. If ever I'm passing ill pop in for a cuppa regards Will
5/5
GoogleVery happy throughout with service received from Harvey and all at Holden and Prescott following recent house sale. Customer service overall was excellent
Thanks for the kind words Stephen, I will pass on your kind words to Harvey and good luck in your new home
5/5
GoogleOutstanding and friendly customer service . Nothing is too much trouble , I was made to feel a valued customer at all times .
Christine, its been a blast and a pleasure acting in the sale of your home and we all wish you all the best in your new home up in 'them there' hills. Best wishes Will
5/5
GoogleFantastic experience as a buyer with Harvey and the wider Holden and Prescott Macclesfield team. Good, clear communication and very thorough process. Felt in safe hands. I wouldn't hesitate to use them again.
Thank you so much Beth and for your kind words, Harvey is not letting us hear the last of it. I wish you all the best in your new home. Regards Will
5/5
GoogleThey are simply excellent. They really know their business and if you want to sell a house there's no-one better than H&P. Have used them twice to sell property and also used their rental management service and wouldn't hesitate to recommend to anyone.
It all went well in the end Sue. Thank you once again for your business and we wish you all the best in 2023. Kind regards Will
5/5
GoogleVery efficient, friendly and helpful. Kept me well informed throughout the process and helped resolve any issues.
A nice efficient sale Tim, greatly helped by your highly organised files and details. All the best in the Lakes best wishes Will
5/5
GoogleI've bought two houses through Holden & Prescott (most recently completing this past month) and have the pleasure of working with them professionally as well. A wonderful team delivering a fantastic service. Thanks again for all your help. Simon & Abbie
You were flawless as a buyer Simon, making our job a great deal easier. Thank you and we all wish you all the best in your home. Regards Will
5/5
GoogleExceptional experience working with Will Prescott directly. Beyond efficient, always hugely reassuring, would move everything along seamlessly, clue us into what was happening in the chain and work swiftly to remove any challenges in the road. Couldn't rate more highly. A personal and personable experience. And we love our new home!!
Thanks Emma, kind words and I wish you and your family the best in your new home and with the plans you have. Kind Regards Will
5/5
GoogleOur recent house sale was the second time we have used the highly professional yet friendly services of Holden & Prescott. On both occasions they proved true to their promise of providing a host of early viewings; followed in each instance by a rapid sale without any depletion of their recommended asking price. We have no hesitation in recommending their services.
Graham, I wish you all the best in your new home and thank you for your kind works. Best regards Will Prescott
5/5
GoogleGreat customer support would definitely recommend as a 5 star service wether it’s using there rental services or house buying, the staff are extremely helpful and keep you up to date in all aspects
Cheers Rick, means a lot and if your passing, kettles always on best wishes Will
5/5
GoogleIt's was an absolute pleasure dealing with everybody in the Macclesfield branch. Highly recommend. Thanks
Cheers Antony, a few hurdles to get over but all well in the end. Thanks ever so much for your business. Best wishes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
