Trusted Agent profile · Lytham St. Annes
★★★★★
829 reviews across 3 platforms
Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB
Morris Homes Ltd's office in Lytham St. Annes, at Shepherd Road, is rated 4.1 out of 5 across 829 reviews on three platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
5/5
TrustpilotCarol at St Mary’s Park in Preston has…
Carol at St Mary’s Park in Preston has been so helpful and accommodating. We have had several meetings with her now and she is so knowledgeable about every detail and step in the process. We’ve peppered her with questions and she’s always available and happy to help.
5/5
TrustpilotChris and Ruth gave me great advise on…
Chris and Ruth gave me great advise on how to buy a new home...
5/5
TrustpilotWe’ve just bought our new Morris home…
We’ve just bought our new Morris home and had a great experience. Jessica Williams at the Station Grange sales office was excellent, she kept us updated throughout and made the whole process really smooth.
5/5
TrustpilotAbsolutely love our new home:)
Always wanted a new build, but was always put off because we thought it would be a stressful experience.Fortunately for us it was the complete opposite. Pam was very helpful with all our queries and very efficient.We never got to see our home until the day we moved in. We was pleased to find that it was more spacious than we had anticipated and the garden was a very good size.
5/5
TrustpilotHampton Water
Visited the development at Hampton Water with my husband recently. Rob was incredibly welcoming, easy to talk to, and made us feel totally at ease. He answered any and all questions we had, and gave us all the information we needed. Lovely site.
5/5
TrustpilotWonderful experience at the Grange in Formby
We had a wonderful experience purchasing our home at The Grange in Formby. Claire was very professional, knowledgeable, and made the process much smoother. Very good customer service from Claire and Dave!! Thank you,Archie & Maria
3/5
TrustpilotI don't in all honesty consider that my…
I don't in all honesty consider that my house was completed to an acceptable standard before I moved in. The quality of some aspects, most particularly, the paint and woodwork (skirting boards/door frames) were, in my view, poor. The attention I received from the onsite staff, particularly Martin and Chris was very good but in many cases, they were not able to remedy all of the issues I had without basically removing all of the carpets and re-painting huge areas of the house including the stair banisters etc. I realise that I moved in during the height of covid-19 (this was not at my request). However, if I was moving in to the house then in my view, it should have been completely finished to a high standard.
4/5
TrustpilotBrilliant Service from Morris Homes
Morris Homes is excellent in what they do. From the first call until the house was sold to us everything was done in a professional way. Fei was great in getting us the price and the lawyer and was excellent in the rest of the process. Martin kept us informed in every stage and was very helpful to us. I would strongly recommend Morris Homes to who everyone looking to buy a house. They have got a brilliant services and a great team to work with.
5/5
TrustpilotI took out my mortgage with Morris…
I took out my mortgage with Morris Homes. The property in question is at St George's Fields, Wootton, Northampton. Special mention goes to Amy. Amy is very professional, a virtuoso in her field, very helpful and courteous. If I had any scepticism about my choice of a first home, Amy cleared such scepticism and convinced me of my choice. Today I couldn't be happier that I chose Morris Homes with the help, skill, expertise and excellence of Amy. I would recommend Morris Homes over and again. What are you waiting for??? Visit Morris Homes today.
2/5
TrustpilotGloss knocked off oh so fast
We moved into our first new home as a family in June. We’d waited a long time get our first home together after previously having our own separate homes. We chose our morris home after much deliberation on plots and designs but eventually settled on our choice and drove forward with the purchase. It was a big blow to have our new home derailed by coronavirus but it made us more and more eager to get our move date. We got to view our finished home the day before we moved in. It was then that the shine was knocked off our new home. The finish inside the house was great, until that was you looked past the initial wow. I informed the sales girl when we handed the keys back in after the viewing that I wasn’t at all happy with the paint finish. We had poor paintwork on top of rough woodwork that hadn’t been sanded down. We had paint runs in gloss that had been allowed to set. We had skin from gloss paint as well as brush hairs dried into the paintwork. There was patchy ceilings too. The ceilings had borderlines in the plaster work. The board joins were visible and there were rough areas on walls with bumpy areas. Our vinyl floor had glued dried into its surface. Our garden path had a trail of paint from house to gate dried into it. The metal strips around the doormat had glue residue and dirt dried into it. The cross bars on our windows were loose because clips had not been fitted. The shower trap was broken and covered up. A tile behind the shower control broken. 3 of 4 bifold doors were scratched. Protective film on upvc was still under seals on bifold doors, as it was with the shower tray and sealant run over it. Kitchen cupboards had carousels we’d paid for missing, doors rubbing when the opened because they weren’t straight. Cupboard doors wobbling because only one screw not 2 was in hinges. A chip in the worktop and multiple scratches in a brand new stainless steel hob. A shed with doors that didn’t meet in the middle letting rain inside and a bush missing from our front hedgerow. We also had no phone or internet for the first 2 months because the house wasn’t registered and phone lines were hidden by the builders. So what had started as a dream move has been a non stop battle so far from June 11th to today to get our problems fixed. The finish of the house is most certainly not what I would have expected from the best part of a quarter of 1 million pounds. Would I recommend Morris to a friend? Yes I would. Because despite the issues we have faced I believe that it’s probably not indicative of Morris as a builder. If it is, then there’s real issues. But I love my new home, our family will love our new home. But we can’t settle in until we get the finish we should have had that day before we moved in and viewed it.
5/5
TrustpilotThank you so much Jess for your warm…
Thank you so much Jess for your warm welcome and support today. I have been to many showrooms but never made to feel the way you made me feel today. Thank you for you infectious smile. Thank you Jess @ Shelbourne estates Northampton 🥰
4/5
TrustpilotHouse purchase Morris homes new build
House purchase took place during the first covid out break. Initially reserved house september 2019 and exchange contracts Nov2019. Estimated completion was end of Feb 2020. Completion date was delayed 3 times from the initial date. Eventually completed on the sale end July 2020.From start to finish house purchase took 9 months.There was a few snags on moving in... Wrong floor fitted in the main bathroom. Downstairs toilet sink not connected to the wall and installed incorrect. Kitchen cupboard kick plates installed incorrect. General scuffs on paint work in and outside of the property. Bi fold doors installed incorrectly. No internet or phone lines. I feel there needs to be more quality checking before releasing to the client. The client should not be highlighting obvious mistakes/issues. Sales agent and site supervisor have been great. Although we had the above problems they was all fixed within the first month and they gave us a painter/decorator for a day to touch up anything we wanted doing. I can highly recommend Rob and Lisa on the Waterside Village development, St helens.
5/5
TrustpilotAmazing Experience from start to finish
I bought a house through Morris at the beginning of 2020 and my experience was fantastic, the sales team were so helpful and supportive through and kept me up to date throughout the process, i got a fabulous home demonstration before i moved in and my house is perfect! There were a couple of touch ups and small snags I needed after I moved in and the site manager and the team couldnt have been more helpful. Would definitely recommend
5/5
TrustpilotHoughton Grange, Shelbourne Estates
We visited Shelbourne Estates, Houghton Grange on the off chance we could view the show home and available homes. Nicky Douse was very welcoming from the moment we walked in and went out of her way to personally show us around the homes on the development. Nicky answered all our questions and follow up emails very quickly and efficiently. Great job. thanks
5/5
TrustpilotMorris Wintringham
I went into the development at Wintringham near St Neots. Even though I am not in a position to move yet the sales person Angela was fantastic. She made me feel welcome when others hadn't and gave me the time and information I needed. When the time comes that I will am ready to move this will be the place for me
5/5
TrustpilotHoughton Conquest
We moved to our new home just over a year ago and we couldn’t be happier! We love our home & all the quality finishes. Yes, of course it has its snags and cracks as all new builds do but nothing is too much trouble, no job too small, all sorted immediately.We Highly recommend Niky in the site sales office and Morris homes, the aftercare is amazing 🌟 Thank you
5/5
TrustpilotMaximum rating for Morris development The Willows (Kineton)
I am taking the time to give a great review to Morris Homes (The Willows Kineton) for their outstanding customer service at reception.Geeta was great from the start, willing to listen and understand our current situation; she explained all our options, suggested a great mortgage adviser and took the time to present all available properties.Very professional with appointments and follow-up calls.
1/5
TrustpilotStill waiting for drains to be cleared
Still waiting for drains to be cleared, totally ridiculous how these new estate's are managed. Wish we had bought an older property because its obviously all about profit. Three month's down the line and still no contact. Will now be taking the matter further.
1/5
TrustpilotLeasehold Scammers
Was initially interested in purchasing a property but only found out when I SPECIFICALLY asked, that their homes are sold as Leasehold. They DO NOT offer to tell you this or make it plain on their website/advertising.Selling stand-alone homes as Leasehold is just a scam, plain and simple, as it cannot possibly be justified.Hoping the HMG will finally outlaw this scam soon and put these scammers out of Business or at least make them slightly more honest.
5/5
TrustpilotJess at Shelbourne was fantastic and so…
Jess at Shelbourne was fantastic and so helpful, made everything so easy and communicated with us every step of the way. Had a couple issues but she helped resolve it so quickly really put us at ease. Couldn’t recommend her enough!
5/5
TrustpilotAimee made the experience great
Aimee made the experience great. From the moment we walked in the door, she was kind, helpful, thoughtful, knowledgeable and has supported us every step of the way on our journey to a new home. She is amazing and a credit to Morris Homes. What a wonderful lady. Can't sing her praises enough.
1/5
TrustpilotExtremely very disappointed.
We gave heen in our new home now for 14 months. In that time, although initially pleased with the home, we have had 4 or 5 leaks that have caused water to leak through the ceiling into our lounge. Water has run down the walls and into the skirting boards. Our carpet and underfelt is now wet and we have to put up with the damp smell. It has come to the point when we are actually worried to come downstairs in case there is another leak. Morris Customer services have been very good in their response to sorting out the problems but should we have to put up with these problems in a house worth over half a million pounds?
5/5
TrustpilotDr Arowolo
Shelbourne Estate site (part of the Morris Homes Group) is a very good company to do business with, many thank to Jess and Lynne's support, right from beginning to the end they explained everything to me in detail. The property I bought is in Upton area of Northampton, after collecting the keys the both offered after sales advice. I will definitely recommend this company to my friends and family.
5/5
TrustpilotExcellent experience from start to…
Excellent experience from start to finish. Easy and stress free move with thanks to Jeanette on the sales team. Extremely helpful, informative and welcoming right from the start. We cannot thank Jeanette enough for all the support - would highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Morris Homes Ltd's Lytham St. Annes office has 829 reviews across three platforms: 2 on Google, 8 on Facebook (across the whole business), 819 on Trustpilot (across the whole business).
Morris Homes Ltd Lytham St. Annes is rated 4.1 out of 5 across all 829 reviews, and 4.5 out of 5 on Google from 2 reviews.
Morris Homes Ltd Lytham St. Annes, Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB.
