Trusted Agent profile · Lytham St. Annes
★★★★★
846 reviews across 3 platforms
Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB
Part of Morris Homes Ltd, see every office.
Morris Homes Ltd's office in Lytham St. Annes, at Shepherd Road, is rated 4.1 out of 5 across 846 reviews on three platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
5/5
TrustpilotBeautiful development and amazing homes!
Beautiful houses and development! Very professional and experienced team. In particular, a special thank you to Megan from the sales team as she deserves 5* for all her professionalism, time and support in helping us find our perfect new home. And also Richard from the site management team, for all his time and support as we moved to our new house. We can only thank you both for everything you have done for us! Absolutely recommended!
1/5
TrustpilotOnce bitten....
Having bought many new builds over the years buying from Morris has been by far the most unpleasant and stressful experience. We had a high number of snags on our property resulting with every trade coming back in to put things right. This I didn't mind as much. It's the way in which it was handled. Having to chase things constantly, being fobbed off with any excuse for poor workmanship. If it was something minor then generally it wouldn't be much of a problem to get it sorted. It was the more serious snags where something needed replacing that they would try to get out of.After 9 months we decided to move as the house wasn't right for us. Unfortunately, when we started looking there wasn't much on the market. For all the problems we had with our Morris Home we did like the style of houses and the development so we ended up buying another Morris on the same development. It was sort of like "better the devil you know" We went into it with our eyes open knowing what to expect hoping this would make the process a better experience and it was. There wasn't as many snags. They were quicker to respond. It felt like we were buying a house from a completely different builder. However, 14 months on we are back to the service we experienced with our first Morris house. Things they can't fix, excuse after excuse as to why things are the way they are. Being told "you'll never totally get rid of certain problems." Having to chase customer care. They treat their customers like they are stupid in the hope that they will accept their poor excuses. I would warn anybody that is thinking of buying a new home from them to do their homework and maybe talk to people who have already moved in. We have found out recently that the area around our house is not what Morris sold it as. If we had known the full facts we probably wouldn't have bought it. We voiced our concerns to them but it fell on deaf ears. They said we were told everything but we must have forgotten! It's quite odd really because no one on our road or surrounding roads knew about it. Buying a house is the single most expensive thing anyone will buy and to be told this is quite an insult. There is no way we would have forgotten. They didn't tell us and they are acting in a very underhand and dishonest way. Again, they are treating us like we are stupid.It really should have been a case of "once bitten, twice shy." The biggest mistake we ever did was setting foot in their sales office not just once but twice. I love my home. It's perfect for us. I just wish somebody else had built it. The only thing Morris Homes successfully do is disappoint.
5/5
TrustpilotA big thank you Hannah
We've just come back from the Kirkham and Wesham Moris show homes. Not only were the properties stunning; Hannah was beyond helpful in educating us on how tos and next steps. She helped with topline mortgage advice and guided us on the best properties that may suit our new family. Hannah, thank you so much and hope to see you soon. Ishta & Nathan Xxx
5/5
TrustpilotMegan was a great help with buying our…
Megan was a great help with buying our first home at Alconbury Weald! She was friendly, approachable, and ever so helpful. All Morris staff from the site team to the customer care team have been great and we would recommend a Morris home to family and friends.
5/5
TrustpilotSt Mary’s Park appointment with Carol
Myself and my boyfriend had an appointment with Carol at the ‘St Mary’s Park’ development in Preston. She made us feel so welcome and overall made it such a lovely experience! Would definitely recommend.
5/5
TrustpilotGeeta at the Willows Kineton was very…
Geeta at the Willows Kineton was very knowledgeable and spent time taking us round the last few homes for sale on this estate. Although we didn’t buy in the end it wasn’t anything to do with Geeta who did a great job of representing Morris Homes.
5/5
TrustpilotLizette at Broadacre, Lytham St Annes
Lizette has been fantastic with us on our journey so far to purchase a property at Broadacre. We first dealt with Lizette back in 2014 when we bought our first Morris Homes property and she continues to be as professional and diligent as ever this time around also.
5/5
TrustpilotAlconbury Weald - Megan
We have been searching for a home at Alconbury Weald for the past two years while planning our move from the US to the UK, and throughout that entire journey, Megan at Morris Homes has been absolutely exceptional.
5/5
TrustpilotGreat experience
We booked an appointment at Prince’s Meadows Kirkham. Our sales advisor Hannah was extremely welcoming and helpful. We arrived for our appointment and she talked us through what would be the best property to suit us. Hannah then showed us round the site, gave us a tour of a home we’re interested in. Finally she helped set us up with a mortgage advisor to help get the process started.
5/5
TrustpilotBartle Meadows, Cottam
We have recently moved into our new home in Cottam near Preston.We have found everybody at the Bartle Meadows development to be extremely proffesional and helpful, this includes Lisa and Vic from the sales team all the tradespeople that we have been involved with and a special mention to Ryan the assistant site manager who has gone out of his way to help witb anything we have needed. We love our new home!Marie and Colin David
5/5
TrustpilotShelbourne Estates Hunsbury Grange Northampton
We were originally not looking to purchase a new build but after looking at Shelbourne Estates show homes at Hunsbury Grange we decided to cut out the chain and reserve a house. Lynne went above and beyond in helping us and when Lynne was not available Jess was also very helpful. There are a few small snagging issues and we are confident Scott and Ian will sort out effectively. I would highly recommend Shelbourne Estates
5/5
TrustpilotWhat an asset Hannah at Prince’s…
What an asset Hannah at Prince’s Meadow, Kirkham is. We initially met last year but were not in a position topurchase. We returned on Saturday and Hannah was once again professional, helpful and informative, nothing was too much trouble despite it being the end of her working day.
5/5
TrustpilotPositive experience, beautiful homes
We are buying a house at Hampton Water and we are so happy with the quality of the house, all the nice touches that are basics at Morris and the process of buying. Rob is always really helpful and he kept us updated along the journey.
5/5
TrustpilotSuper staff
The staff at Morris Homes Kineton are all great. Thank you Keith for finding a parcel delivered to an empty home and taking it to Geeta in the show office. Geeta rang me today and told me my missing parcel was in her safe keeping. I am very grateful to them both
5/5
TrustpilotI met with Rob up at Hunsbury Grange…
I met with Rob up at Hunsbury Grange and he was extremely helpful with the enquiries that I had.
5/5
TrustpilotRob has been great
Rob has been great. He was super friendly and helpful. He showed us several houses and discusses all the different options with us. He tried to find the right house for us, however it was not the right time for us in term of budget
1/5
TrustpilotHouse is nice, Customer Care are awful
House is nice, assistant site manager is great at fixing snags. Customer Care are awful. Incredibly slow response (weeks) to get a visit (months) and finally a repair (many months) that is not even of great quality. Clear faults are ignored; patio needed fully relayed due to all slabs wobbling, dining room is cold due to small radiators, heating clicks, floors squeak, cold pipes bang. All reported at the start of 2021 and none of it is yet fixed and no appointments even booked. Appalling.
5/5
TrustpilotBartle meadows
Julie has been amazing helping us through the process of getting to our forever home, we couldn’t have done it without you Julie ❤️ Thank you so much for everything you did to make it happenAndy & Rach x
5/5
TrustpilotThe Orchards Cambridge
We have had a great experience with Alison Ayres who has been very helpful and professional!
5/5
TrustpilotRob at Hampton Water
I spoke with Rob at Hampton Water who was an absolute delight, he was very informative and helpful and answered all my questions in detail. Rob knew the development like the back of his hand, I would highly recommend Rob/Morris Homes if you are considering a purchase, you will be well looked after!
5/5
TrustpilotHOUGHTON GRANGE - VERY IMPRESSIVE
This is an accolade regarding Nicky and the Houghton Grange development, at Shelbourne Estates development, St Ives.We popped in without appointment to view a property and Nicky made us very welcome. In fact she was exceptionally helpful, showing us around a house and explaining the layout of Houghton Grange, which is very impressive. In fact we couldn't be more impressed. And Nicky is a star!
1/5
TrustpilotDon’t buy a Morris house unless you are…
Don’t buy a Morris house unless you are prepared for them to not complete drainage and roads
1/5
TrustpilotNobody cares
Nobody cares. We bought our house in July 2020 in the height of the pandemic. Morris homes' organisation, communication & customer service skills have been woeful since day 1. We've never not had a problem with the team 'looking after us' and have remained bitterly disappointed in Morris since we moved in. It is a shame really as the Plot and site itself is lovely, area is really nice too. Our main problem has been the team in charge of the snagging lists. The long and disappointing story goes as follows: At first we were speaking to an Ann-Marie in the service department, but then eventually her boss Steve Baker. Ann-Marie it seems lacks the skills necessary to do her job properly as she has never called us back after 'being in meetings' and has not been able to organise even the simplest of tasks. i.e booking a plumber. Our problems first started when our downstairs toilet began growing mould in one corner. We reported this very early on, but again, no organisation skills to book in a repair left us, a family of 3 with a small infant, with growing mould in our house. By the time we got someone to come and 'look' at the problem, it had grown to the utility room wall, above the sink. They then reported back and eventually someone was booked to sort it out. By this point I was very angry about being left in a house with a mould problem so I asked for some compensation. Ann-Marie said she would ask the question. No response, but no surprise. I then spoke to Steve Baker to sort something out and explained we wanted a plumber and kitchen fitter to remove our utility room sink so we could fit a tumble dryer in. He agreed to book them for us in November 2020. He agreed the work and the people to come and sort it. Then lockdown 2.0 happened, nobody's fault of course. Fast forward to February 2021 we were told a kitchen fitter and plumber had been booked. They arrived but immediately said the work takes longer than the time they were booked for and so therefore wouldn't start it as it would leave us a hole in the wall. Frustrated that our time had been wasted, I went back to Steve who said that he would rebook again, but to be told that he never would've authorised the work for us, as compensation, if he knew it would take a full days labour charge. (Nice to know we were only valued as a half day compensation) He refused to complete the work and i had another battle as he also claimed he knew nothing about the extent of work needed. He claimed we told him we just wanted the sink removing. I pushed back and explained this was never the agreed plan and was extremely unhappy with his assumptions as even before we moved in, we had enquired about the removal of the sink, to which we were told it couldn't happen. Eventually, 3 weeks later, I was told he would do the work and sign it off, but reluctantly. I told him I was disappointed in his and his teams communication and organisation skills, yet again and he tried to apologise that they had been very busy recently. Which I don't doubt, fair enough. The work was then booked again for April. The date came again, and no fitter or plumber turned up. Again. This time we were told because the roads outside on our estate were being laid down so the 'van couldn't get down the street' therefore they turned round, and went home. Not telling Steve until an hour later. My wife though as it happened, returned home easily that same morning, using the roads with no problem? Leading me to believe I am now being lied to? Not happy. The appointment was AGAIN moved to the week after, and I am here today on that date, still having problems as they haven't turned up again. We are currently waiting an excuse as to why the work cannot be completed this time. All along with our issues, I have agreed not to post our problems and concerns publicly and was promised they would all be rectified. I have lost faith, time and patience in trusting Morris homes and am not happy at all with the service we have received. The purchase of our dream home, we would not change. We love the house, area, neighbours and views. Hopefully those views will soon become unsullied when eventually I can look out my window and not see a ridiculously laughable marketing flag from Morris Homes, telling me they have a 5 Star customer service rating. I can assure you, they do not have even 1 star from us. I'm vastly disappointed in our experience and would love to discuss this with a Director of the company. I'd like to be given an opportunity to explain the situation, and a chance to help him improve his company, as I've heard many people say they've had similar problems. Morris Homes - please get in touch, you know who I am.Plot 270
5/5
TrustpilotPhil was very helpful today
Phil was very helpful today. He took us round a house we quite liked. Explaining everything we asked. As it turned out it wasn’t quite what we wanted. We wanted something larger. He suggested going back tomorrow to speak to Lizette but to phone first.
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