Trusted Agent profile · Lytham St. Annes
★★★★★
420 reviews across 3 platforms
37 The Square St. Annes Road West, St. Annes, Lytham St. Annes, FY8 1SB
Entwistle Green's office in Lytham St. Annes, at 37 The Square St. Annes Road West, is rated 3.3 out of 5 across 420 reviews on three platforms, including 155 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from all the staff & management from entwistle green . I couldn't be more pleased with everything from start to finish. Much appreciated Thank You Michelle
Thank you for your 5* review and kind comments. All the best, Mike.
5/5
GoogleDelighted with the service in letting out my apartment - a Big 'Thank You' to Bethany and Vicky for their responsive support and the seamless procedure both to the Landlord and the Tenant.
Thank you for taking the time to leave us this amazing 5* review Alfred. Kind regards Lucy, Customer Relations.
5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐
1/5
GoogleAfter agreeing a purchase price on a property and instructing solicitors with Entwistle Green confirming it had been taken off the market they took further offers. I then agreed to purchase at the full asking price, this was accepted by the seller then Entwistle Green again took an above asking price offer and left me losing out on costs for an investment I had withdrawn to purchase. Very unprofessional, avoid using them.NegativeProfessionalism
Hi Russell, I am sorry to read that you were outbid on a property you had agreed to purchase, subject to contracts. It is a legal requirement for all Estate Agents to continue to put forwards any offer revived to the seller up until the point of exchange of contracts which is what has happened in this case. Ultimately the decision on whether the seller wishes to accept a further offer after already accepting an initial offer is that of the seller alone to make. I do hope the above has helped explain matters for you and the legal expectations upon all Estate Agents. Should you wish to have further clarity, please do contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations.
5/5
GoogleJames was extremely helpful and informative and made my first experience of renting understandable and easy. Cannot recommend this Estate Agent enough. First class! Thank you.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
Googleabsolutely brilliant, tried with another agent, and wasted a year, Entwistle Green St Annes, worked so hard, lots of viewers, 2 lots wanted to buy, very professional, did the thing in a couple of months. Brilliant. Thank you A year on, and needed some extra information and they provided it, immediately, without hesitation and so professionally. Cannot say enough about this firm, will be using them again.
Thank you for your great 5* review and kind words. Kind regards, Scott
1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
5/5
GoogleHas been a pleasure working with Enwistle Green Lettings in securing two properties over the past 8 years. Very friendly and efficient process with the agent and manager(s). Would happily recommend them.
5/5
GoogleGreat service on the rental side with Chelsey and Maisie, really helped me out in a recent urgent situation with getting qualified tradesmen in for me. I often leave voicemails for them and the response is quick afterwards.
Hello Terry! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
1/5
TrustpilotSTAY CLEAR OF THEM
I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.
1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.
1/5
TrustpilotIncompetent, disorganised and careless
I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.
5/5
GoogleDealt with James Barbuto, who was pleasant, friendly and professional throughout the journey, thank you very much
Thank you for your 5* review and wonderful comments! I will of course make sure your review is made known to our local team. Kind regards, Scott
5/5
GoogleJames was brilliant, very helpful nothing but good words to say amount him and the teams help.
Thank you for your 5* review and wonderful comments! I will of course make sure your review is made known to our local team. Kind regards, Scott
1/5
TrustpilotIf I could give them minus 20 stars…
If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.
1/5
TrustpilotRented a property for a year the roof…
Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!
5/5
TrustpilotGreat estate agents
Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.
5/5
GoogleJames was a great help and made everything easy and straight forward from beginning to end!
Thank you Misha for your 5* review of James and our dedicated team. Best wishes, Emma.
1/5
TrustpilotThe Maghull office mismanaged my…
The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.
1/5
TrustpilotAvoid at all cost
Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions
5/5
GoogleMaisie at Entwistle Green is fantastic and made the whole dreadful experience of finding a new home as stress free as possible. Would definitely recommend in terms of rentals!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Lytham St. Annes won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent.
