Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotProperty Viewing Experience
Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.
Jules · 8 June 2017
★★★★★ 1/5
TrustpilotMy parents house in Maghull still is…
My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal
Sean · 29 May 2021
★★★★★ 1/5
TrustpilotExceedingly Poor Letting Agents
Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!
David · 26 May 2021
★★★★★ 1/5
TrustpilotLies and deceit. Disgusting. I have the emails.
"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.
Michael · 24 February 2017
★★★★★ 1/5
TrustpilotDisgusting company
I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.
Greta · 24 February 2017
★★★★★ 1/5
TrustpilotExtremely poor company
Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.
Pat · 25 March 2020
★★★★★ 5/5
GoogleExcellent agent with lovely, helpful and knowledgeable staff. Chelsey and Fiona have looked after our let properties well and I have recently sold a property through them too. Nothing is too much trouble. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
Peter · 14 June 2021
Agent replied · 13 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI bought a house though this team, they were straight forward, honest and very professional. They were more than happy to do the chasing of solicitors and always let me know where things stood. Having bought from them I intend to use them when I sell.
Andy · 15 June 2017
Agent replied · 13 June 2024
Hi Andy, Congratulations on the purchase of your property! The Entwistle Green team in St-Anns aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your purchase. I am sure the branch will be more than happy to assist you when you decide to sell. I will pass your wonderful comments onto the team. Many thanks!
★★★★★ 1/5
TrustpilotTerrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
Leia · 26 September 2021
★★★★★ 5/5
TrustpilotExcellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
M · 2 August 2024
★★★★★ 1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
Sarah · 13 June 2025
★★★★★ 3/5
GoogleI am pleased with the service .
The team very professional .and I understand nothing can be done over night . And the result was as I liked . James dealt with Entwistle green side of my move to a property
DAZ · 15 June 2019
Agent replied · 13 June 2024
Thank you Darren for your great review. Best wishes, Emma.
★★★★★ 1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
Sofi · 2 February 2023
★★★★★ 1/5
GoogleThey keep ringing me everyday at least once a day for about a week now. I haven't answered because the query I made, I no longer require. Please stop ringing me. I work nights and they keep waking me up during the day.
TK · 15 June 2017
Agent replied · 13 June 2024
I’m sorry to hear that you feel our contact has been unsuitable to your property needs and we appreciate the honesty of your response. We have now altered our approach after taking your feedback into account to prevent a similar occurrence. At Entwistle Green we hold customer service as our highest value and will endeavour to improve our performance to create the best possible customer journey.
★★★★★ 5/5
GoogleTotaly recommend them. James and the rest of the team are doing an amazing job going above and beyond for their customers. Been renting for more than 10 years. This is the first company I recommend from all my heart
Andrei · 15 June 2019
Agent replied · 13 June 2024
Hi Andrei, many thanks for taking the time to leave a 5* review. It is great to read that James and the team at Entwistle Green go above and beyond in order to help you. Best wishes, Tracey.
★★★★★ 1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
Ban · 14 February 2025
★★★★★ 5/5
TrustpilotWe rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
Marc · 5 June 2024
★★★★★ 5/5
GoogleVery professional I had good feed back from a few people about this firm and my house sold in 2 weeks ! With no hassle I would like to thank all the staff I would certainly recccomend this estate agents.
Stephen · 15 June 2018
Agent replied · 13 June 2024
Hello Stephen,
Thank you for taking the time to write this wonderful 5 star review for the Lytham St Annes branch of Entwistle Green. I am so pleased to hear that your house sold within 2 weeks! Congratulations. Thank you for the recommendation! Kind regards, Maryjane.
★★★★★ 5/5
GoogleThe experience we had was first class, kept informed with callbacks.
Tha sales person was great, and very helpful.
Sorry this wasnt the right property..
Terry · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
Darren · 3 March 2021
★★★★★ 1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
Shelley · 19 July 2024
★★★★★ 1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
Ashley · 10 July 2021
★★★★★ 1/5
TrustpilotDo not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
Yggdrasil · 4 October 2020
★★★★★ 5/5
GoogleLucie.burnside thank you for the speedy service, our property was on the web site in the evening and sold STC the following day on our first viewing...great job
Sharon · 14 June 2021
Agent replied · 13 June 2024
Many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
