Linden West Lyneham reviews

★★★★★ 5/5

Trustpilot

So glad I picked Linden

The team at Linden have been friendly, knowledgeable and supportive during the entire process. I experienced a lot of delays selling my previous property but Linden have been extremely understanding and patient. My main contact, Danielle has been an absolute rock, she explained the process in detail, helped me select my fittings and kept me calm when I was stressed about the sale of my last property. The house is wonderful, obviously there a a few minor snagging issues but that is to be expected when you buy a new build. The on site team are really quick to responding to any issues I've had, for example, my garage door was not latching correctly and they were here in less than 24 hours to fix it. I'm so glad I chose to go with Linden, I'd visited a lot of new builds before I made my decision and they are by far the most friendly and organised.

Rebecca · 16 June 2021

★★★★★ 1/5

Trustpilot

Appalling customer service!

Bought our house off plan after seeing show home. Great design so we loved it however. Quality is appalling, issues run into the pages of snags. Issues continue to pile up particular quality of build and longevity of the house. Keen to build as quickly as they can and cut all corners including handing over the land and estate to a management company before it is ready. We end up paying for maintenance of land that is not ready. All this was after the house was built wrong, not to plan… alarm should have rung but you believe they are actually able to build houses as that’s their sole purpose!

Jon · 11 June 2021

★★★★★ 5/5

Trustpilot

The Taylor Linden Journey

We as a family started our journey with linden homes in February 2020 at the brockworth Perrybrook Site , we had been looking for a new home for a while and I called in on my way home from London and met Dan for the first time , he was very courteous and attentive during that first meeting and made me feel at ease and very welcome. We met again the next day this time with my wife and the decision was made to purchase plot number 13. The process went very smoothly until cv19 and the lockdown however I have to say Dan and the team kept us updated at all times during a very frustrating period for us all, we finally moved in to our new house in October and I have been very happy with our treatment right the way through the process a very professional organisation all the people we have dealt with have been a credit to Linden and Dan has been exemplary from start to finish a true professional , I am a Sales Director myself working in the fenestration industry so I really do know what exemplary looks like and Dan personifies this.Well done to all at Perrybrook Linden and I was a little apprehensive as this is my first New build purchase but I would happily recommend Linden and the team . ThankyouThe Taylor Family.

Kevin · 13 February 2021

★★★★★ 4/5

Trustpilot

We have been in our new Linden Home in…

We have been in our new Linden Home in Sherford Plymouth now for just over 7 weeks. The sales team in particular Karen Dove with the help of Debbie really did all they could to help us secure our dream home and we cannot thank them enough. Since moving in we have been in the hands of the site team for our snags and outstanding works. Matt O'Connor has been very good and advised of works and helped organise trades to return to clear issues we have had, we can't fault him. We are now operating on the clixifix site and hope that the same level of service is received with this, as we have logged further snags for remedy.

Daniel · 10 February 2021

★★★★★ 4/5

Trustpilot

Kingfisher Green

We bought our first home at the Kingfisher Green development in Exeter and the entire buying process was so easy and straightforward. Karrie the sales executive was very helpful, friendly and made sure the process was smooth even in the middle of a pandemic. On moving in, there were a few cosmetic issues as you would expect, but we were very impressed with the degree of honesty from the sales team and the site manager about these issues and they set out to fix each and every one in record time. Amber and her team were amazing at sorting the issues and keeping us updated every step of the way.We highly recommend the team here at Kingfisher Green if you're looking to buy in Exeter.

Baba · 26 January 2021

★★★★★ 5/5

Trustpilot

Beautiful house and fantastic service

We have bought a 4 bed detached in the new Perrybrook (Brockworth) development.I can honestly say that it is the most beautiful home. The sales team (especially Dan) have been fantastic and have done everything they can to make the process as simple as possible for us. Dan still stops when he sees us to have a chat. He’s great. The house had minimal snags and any snags we’ve raised have been fixed quickly. The site team have been so helpful and have done things they haven’t needed to do, just to help us out.The house design is great.To be honest I can’t really understand the negative reviews. I understand that each region is different but if you’re buying in the South West you wont have any issues. Thanks to Dan and site! Yas and Luke

Yasmin · 12 September 2020

★★★★★ 1/5

Trustpilot

Not managed

Thus company does not manage the property at all. Fire alarms at 3am the building is falling apart with zero maintenance. Front office is unstaffed 75% of the time.

Lucas · 15 May 2026

★★★★★ 4/5

Trustpilot

Linden House in Bath.

We have bought a new Linden House in Bath on the Ensleigh site. We love it.There are snags that need addressing like every new build but every time I have needed some assistance the people have been really easy to get hold of, reply immediately and have on the whole sorted things out very quickly.Sales team were great. Moving was very convenient.I have been very impressed with the builders too who work so hard in the very cold winter months too and are now returning during the Covid crisis. They are always really cheerful and polite and work very hard!This company must have been hit really hard during this crisis but they are cracking on with it and doing a great job.I love the design of the house, plenty of space in the correct places and it looks fab. Paint is pretty thin so when you touch it, it marks or comes off but guess that is the first coating on plaster so it will need re painting.Stay safe and well.Best wishes

Steph · 6 July 2020

★★★★★ 5/5

Trustpilot

Oak Park Development-Tockwith

I was very shocked to see the negative comments on here. I have just purchased a property at the Oak Park Development in Tockwith, and since stepping through the sales door to walking into my own home the service has been second to none. Prior to purchasing the house Amy Stewart showed me around the house and told me all I needed to know, she made me feel so comfortable and wasn’t pushy giving me all the time I needed to view the properties I liked. Amy liaised with me throughout the entire process and has been an absolute god send, the support she has given throughout the process has been fantastic and has made the purchase exciting and stress free, she was so supportive and I knew she was just at the end of the phone if I had any queries and was very time efficient with everything. Connor who was also in the sales office was also very helpful, approachable and gave me the time I needed. Since moving into my home, the site manager John has been in regular contact ensuring the house was built to a sufficient standard; he is knowledgeable and contactable and he does as he says. Even with Covid the service I have received has been amazing and I couldn’t be happier. I can’t thank them all enough.

Customer · 5 June 2020

★★★★★ 5/5

Trustpilot

Whiterock Paignton plot 108....

Whiterock Paignton plot 108..... If I could give these guys any more stars then I would they deserve the credit. I have always been cautious about new builds with the horror stories that you hear. I cannot rate these guys enough. Sharon in the office was so helpful and then there was Mike and his team who went above and beyond. The house itself is everything we wanted no snags or any issues. I would recommend these new builds to anyone ⭐️⭐️⭐️⭐️⭐️ #whiterockisthebest

Annie · 24 February 2020

★★★★★ 1/5

Trustpilot

Rhodri was extremely knowledgeable & a…

Rhodri was extremely knowledgeable & a very nice young man.

Ann · 23 August 2025

★★★★★ 1/5

Trustpilot

Selling the dream, delivering the nightmare

Seven years living on an unfinished estate. Paying exorbitant management fees to FirstPort - the company Linden selected- for basically mowing some grass on the estate. Drains still full of building rubble, roads and pavements still not handed over to the council. An eyesore plot of overgrown land at the entrance to the estate that on the marketing material and told by their representative was an extra parking area. Gardens of some houses flooding with sewage. A children's playground area moved, without informing buyers, to the front of the estate so it's now a target for vandalism and we're responsible for the damage. The list is endless.I wouldn't recommend buying from this company at all. They sell the dream then leave you to live with the nightmare.

P.Butler · 20 November 2024

★★★★★ 4/5

Trustpilot

Great service at Blue Mountain.

We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.

Jess · 17 December 2019

★★★★★ 1/5

Trustpilot

From bad to worse

Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again

Sam · 14 December 2019

★★★★★ 1/5

Trustpilot

So we put a deposit on a new home

So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.

The · 13 December 2019

★★★★★ 5/5

Trustpilot

Bishops Cleeve - New Home

We brought our Linden house in Bishops Cleeve in June 2018, we were helped from day 1 with regards to exchanging our current home, we were given a set move in date and we move in on that date. There were a few snags as to be expected these were quickly rectified and the after sales team has been helpful with the one issue we had. AJ has been helpful throughout the entire process and we have been in the home circa 15 months and have no complaints. Very happy customers.Jack

Jack · 19 November 2019

★★★★★ 5/5

Trustpilot

I don’t normally write reviews but I…

I don’t normally write reviews but I felt that the experience I had with linden homes at Cleeve view warranted it. From the initial reservation of our house to this day (approximately 15 months) they have been most helpful. Initially any snagging was dealt with quickly and professionally by the trades and AJ and the site team would always ensure that we were satisfied and AJ would go beyond to make sure of this. Now my two daughters have also purchased on this site and Gemma was most helpful in keeping me in the loop as well as updating the girls.Yes not everything’s perfect the appliances are lower end and if I was to make an improvement it would be this.My home moving experience and the fact that as a family we purchased three houses says it all would recommend to a friend

Rex · 12 November 2019

★★★★★ 1/5

Trustpilot

Here's my honest view - steer clear!

Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.

David · 7 November 2019

★★★★★ 1/5

Trustpilot

Here's my honest view - steer clear!

Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.

John · 7 November 2019

★★★★★ 1/5

Trustpilot

Very disappointed with Linden Homes' accountability

Very disappointed with Linden Homes' response to a poorly built boundary wall.

Nayia · 27 August 2026

★★★★★ 5/5

Trustpilot

Lovely family home- Cleeve View

This is a genuine review.We bought our finished house (The Cheltenham) in May 2019 and moved in in July 2019 due to our jobs and we have had a very good experience with everything so far and our pleased with our choice.Neil in the Sales office was competent and not pushy allowing us to choose between a couple of plots. He was helpful and answered all our questions.The buying process was quick and efficient as we weren't in a chain as we had sold our flat previously and were renting.The move itself was easy and I cannot praise AJ, the site manager, more. He really goes beyond to sort out any issues, has a real attention to detail and genuinely cares that you have a good experience. He's also my toddler's hero and is always so nice to him. No snag is too small and he will keep chasing to get it sorted.The site at Cleeve View is nicely thought out, wide streets and plenty of parking spaces. Also a decent amount of greenery so you don't feel hemmed in. Our garden is a decent size and the double garage is enormous. As is expected we have had a few snagging issues such as paint work, some wall dents (mainly caused by the wardrobe fitters), a fan not wired correctly and the patio doors warping. Nothing we couldn't live with till fixed. We do have a couple of improvements to suggest though:-I would say that the contractors that Linden use can be a bit hit and miss. The wardrobes (paid for by the interiors package) were fitted by Goodings and they had to come three times to make them work and even then left holes in the walls for Linden to fix. AJ was on this very quickly though. We had an issue with a painter not completing the snagging list so had to have another visit. Luckily I was around but I can imagine if you were working it would be frustrating.Also it is a shame that Linden choose to cost cut in certain places: --The Indesit appliances feel quite cheap. The double oven only came with two racks and the fridge with one shelf and a bottle shelf which is pointless. -No higher units in the utility room (have had to buy more ourselves and pay to have them fitted).-A lack of sockets or positioned in strange places- Irritating that you can only turn lights on/off from one switch in the family room/ dining room/ kitchenOverall I would definitely recommend this Linden site and others on here and in the street are all happy with theirs.

Rachel · 19 September 2019

★★★★★ 1/5

Trustpilot

Where do I start?!?

Where do I start?!?Writing this with tears streaming down my face. We purchased our dream home in December 2018 off plans. We had been shown around a show home which we loved and decided this was going to be our forever, family home.I couldn’t have been more wrong!! We have had nothing but issues and LINDENS couldn’t be less bothered if they tried.I’m heartbroken. It’s been 4 weeks since we moved in our house and still it is a mess. We had so many things that needed fixing in our home, that many it got to the point every wall in the house needed to be sanded somewhere, repainted and re glossed. We are on week 3 now of lindens rectifying these issues and still there is so much to do. We have been moved out all this week in the hope that they would get in and get on and get the house finally finished for this weekend. Well, they haven’t! We are all camping in the living room tonight as that’s the only room that is anywhere near done.We have complained to LIndens many times. I’ve begged them to finish it so that we can start living a normal life again but they seem to take no notice, sending in the odd person to do the odd bit of work here and there.Since taking our money off us for the house, the site manager has gone off sick, and no one seems to know what they are doing or even care!!No one wants to help with anything. The contracts manager is rude and talks to us like we are just a nuisance and yet we can’t even sleep in our own beds. I don’t understand how people can just not care?!? This is our home, our belongings. We have just given them £400’000 for our house and yet they have no respect or care, for us or the situation we are in. School holidays with 3 children, and both still working. It has been nothing but torture.I wish now that we never bothered. Once LINDENS have your money they stop caring. It seems we are not the only ones having issues either. It seems to be a common thing with the last 4-6 houses on a site, they get the scraps. All the decent tradesman moved to a new site and then bodge over bodge is all we get from cowboy builders. We have really been trying to kick our feet with them this last week as all we want is to be able to enjoy our home but sadly this isn’t in sight any time soon.We sent an email of complaint to the director of the site our house is on and didn’t even get a reply. The contracts manager is rude and calls us a nuisance, the site manager went off on sick and the assistant manager has not got a clue.I’m totally broken. This whole situation is making me contemplate suicide. That is how low I am. I just don’t understand. How? Why? Why the aftercare is so bad. How do people sleep at night when they are causing so much hurt and pain to someone else?!?If you are thinking of buying a house from lindens DONT!!I am trying my hardest to hold it together but I am struggling. This last week I have slept at my dads, mother in laws, in the car. Lindens have offered no help, leaving us to fend for ourselves and have dragged their feet in getting anything done. If I could give Lindens’s ZERO stars then I would.

Tara · 2 August 2019

★★★★★ 5/5

Trustpilot

Great New Homes - Cleeve View

We purchased our new home from Linden nearly 2 years ago now, and honestly, we couldn't be happier...We thought we'd leave it a few years before leaving a review to avoid tempting fate..The whole experience of purchasing our home to moving in was smooth. We dealt with Gemma from the start until the day we moved in and she couldn't have been more helpful. As far as the snagging list went, compared to the Bovis home we bought 10 years previous, it was relatively small. A few touch ups here and there but all were dealt with in a timely manner. The customer care team occasionally took a day or so to get back to us on a few minor issues, but overall, they were efficient.A special mention to AJ (site manager) who has consistently gone above and beyond in making sure that we are happy in our new home. I'd have no concern in recommending Linden to any potential home buyer. Actually, we already have.

Mr · 28 June 2019

★★★★★ 5/5

Trustpilot

New Linden home at Cleeve View

We moved into our new Linden home at Cleeve View exactly a year ago and have been delighted with everything. We needed to move very quickly and thought we would have to live in rented accommodation for a couple of months but Linden pulled all the stops out to get our house ready in time. Since then we have had a couple of minor snags which have been fixed very quickly to our complete satisfaction. I don’t know about other developments but we would certainly recommend Cleeve View to anyone.

Mrs · 21 May 2019