Samuel Wood Ludlow reviews

★★★★★ 5/5

Google

We have used Samuel Wood Ludlow to buy 2 houses and to sell ours. We would not consider using any other agent. It is a refreshing change to find an agent who is honest, extremely responsive and supportive. All the staff are friendly and constantly communicate with all parties to ensure the process is as smooth as possible. A big thank you to the whole team.

Sarah · 17 June 2023

★★★★★ 5/5

Google

Excellent and highly professional estate agents. Our experience was first class from first meeting to successful completion of property sale. We would recommend any body selling or buying a property in or around the Ludlow region in Shropshire to contact Samuel Wood., Estate Agents in Ludlow. The advice we were given at every stage was very good and clear, and good for both us as property sellers, and good for prospective buyers, and the fees were very reasonable. They took all the hassle and stress out of selling and buying a property.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 26 October 2021

★★★★★ 5/5

Google

I highly rate Samuel Wood, the team are always friendly, professional, responsive and organised.

Megan · 24 August 2025

★★★★★ 2/5

Trustpilot

Not much use

I used Samuel wood for a few years to help me manage a property I was renting out as I was new at renting and dealing with tenants. I paid them a fee each month that came out of the rent and things seemed to go ok for about a year. After the year a new tenant moved in and I was getting calls about things not working, and I was under the impression that this was part of Samuel Woods job so I contacted them and they said they would sort it. This kept happening for months at a time. I also noticed that all the tenants were the same type of person they were all single mums , now I dont have anything against that but surely in 5 years you would have thought that a family would want to view a 3 bed house. The final straw came when after the last tenant they had put in moved out and items of furniture was missing and I also later found out that they had said a gas safety certificate had been done however when I asked for a copy of this they said it had not been done. It turned out that the agents when showing the house to new tenants were not letting the current tenants know and just turning up.

Phil · 7 April 2021

★★★★★ 5/5

Google

Andrew & Vicki stuck with it over a 7 month period, 6 of which were between offer being accepted & completed, through no fault of their own (unfortunate legal people down the chain). Kept in touch with us & the other parties involved.

JOHN · 26 July 2024

★★★★★ 5/5

Google

We have been very lucky to have Gail Hines, deal with our tenancy.Her attention to detail is excellent, a true asset to the company

Kate · 13 March 2025

★★★★★ 2/5

Trustpilot

Good luck if you have to deal with these!

I rented from them for around 3 years, all pretty standard stuff but when it came to repairs & maintenance they were very slow at getting stuff done and always opted for the cheap/bodge job option wherever possible.

Jim · 18 June 2024

★★★★★ 5/5

Google

I would like to thank you for the excellent service provided by Lily who works with a very professional lettings team I found her very knowledgeable and helpful, She advised and kept me informed at all times. She is both a credit and asset for Samuel Woods Lettings Ludlow. Thank you, NH

Neil · 17 June 2023

★★★★★ 5/5

Google

Samuel Wood sold our house. They were excellent from start to finish. They understood what was needed to sell the house and kept the whole process on track from the start to a prompt completion. We were kept well informed throughout - the staff are lovely. I commend them.

Marion · 22 July 2023

★★★★★ 5/5

Google

Andrew came to our house in bucknell ( jay cottage) He was extremely pleasant to talk to and gave us realistic Profeshional advice can’t recommend enough I shall look forward To working with him in the near future

James · 18 January 2024

★★★★★ 5/5

Google

A Excellent Service and Assistance from Jack, would recommend 100%. Very Professional at all times.

Jackie · 28 December 2024

★★★★★ 5/5

Google

The service at Samuel Wood is absolutely excellent, any questions and queries answered immediately, feedback on viewings always given and explained and constant updates on how the sale is proceeding. We have bought and sold with them and after experiences at other local agencies we would never use anyone else.PositiveResponsiveness, Quality, Professionalism, Value

Linda · 17 June 2021

★★★★★ 5/5

Google

Extremely professional team from start to finish, with excellent communication throughout. Thankyou very much to Andrew for the initial valuation and marketing and to Carol for all her brilliant updates and liaison work. Highly recommended for anyone wanting to sell their property.

Ros · 17 June 2022

★★★★★ 5/5

Google

I have no hesitation in recommending, Samuel Wood, Ludlow. What particularly impressed me, was when an unexpected problem arose with the Buyers of my property, SW continued to support & advise me, after they had been paid.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, frequent updates, always ready to answer my questions.

Mrs · 28 March 2024

★★★★★ 1/5

Google

Greasy company. Asked for a virtual viewing and they said they will give a call back and they never did. When I called back they were annoyed. Avoid at any cost, lazy, incompetent people.NegativeResponsiveness, Quality, Professionalism, Value

Adi · 17 June 2021

★★★★★ 1/5

Trustpilot

Rogue Agents

Dishonest and unscrupulous, beware they will just keep your deposit for no reason, be warned if you use these you will lose money, thieves. I am going to take legal action against them.

Mr · 7 November 2021

★★★★★ 3/5

Trustpilot

Not a good experience

Not a good experience, they use letting hub as a reference company and that company is a joke. It affected our health really bad. Estate agent wasn't too bad, they did try to help but it's became too much for us.

Lawrence · 28 November 2023

★★★★★ 5/5

Google

A customer focussed, courteous and professional service. Our customer experience was first class end to end. Many thanks go out to Andrew and the Team.

John · 17 June 2022

★★★★★ 5/5

Google

A customer focussed, courteous and professional service. Our customer experience was first class end to end. Many thanks go out to Andrew and the Team.PositiveResponsiveness, Quality, Professionalism, Value

Dudley · 26 October 2021

★★★★★ 5/5

Google

Thank you to all of the staff in your Ludlow office for supporting us through a rather arduous sale.PositiveResponsiveness, Professionalism

Kate · 17 June 2022

★★★★★ 5/5

Google

Samuel Wood - professional, efficient and friendly. Nothing was too much and we felt in very safe hands.PositiveResponsiveness, Quality, Professionalism, Value

Jayne · 26 October 2021

★★★★★ 5/5

Trustpilot

Professional, friendly service

We had to have the house valued to establish whether it was worth extending it or whether it was best to sell and buy something bigger. As we had bought the house through Samuel Woods at the time, we contacted them. We called on Friday, and the appointment was made for Monday.

Bell · 19 April 2021

★★★★★ 5/5

Google

Highly recommend because this company will always go one step further to help you.PositiveResponsiveness, Professionalism

Craig · 17 June 2021