1/5
TrustpilotPoor communication,
Poor communication, Poor service and wasted/lost money!
Trusted Agent profile · Ludlow
Samuel Wood Ludlow reviews
★★★★★
65 reviews across 2 platforms
Tamberlaine House Buttercross, Ludlow, SY8 1AW
Samuel Wood's office in Ludlow, at Tamberlaine House Buttercross, is rated 4.4 out of 5 across 65 reviews on two platforms, including 49 Google reviews rated 4.8.
Reviews
Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleSamuel Wood - professional, efficient and friendly. Nothing was too much and we felt in very safe hands.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Thank you so much for your kind words
4/5
TrustpilotI am a new client after having 14 weeks…
I am a new client after having 14 weeks nothing with old agent switched Within two days two viewings Staff an swear phones keep me very quickly updated its been a nice change after my poor experience It was Get agent who phoned me to say I should consider other agents that perform well in my area
5/5
GoogleHighly recommend because this company will always go one step further to help you.PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
We are really happy to hear that. Thank you Craig!
5/5
GoogleProfessional and friendly team that go above and beyond to deliver what they promise.
Agent replied · 16 June 2024
Thank you Adam that's great to hear!
5/5
TrustpilotReal professionals
At last, an estate agent you can trust. Responsive, courteous, and they perform! As a professional myself, I can tell you that these are estate agents it's a delight to work with. Andrew Cadwallader and Jane Deakin are exceptional. Head and shoulders above anyone else in the area.
5/5
GoogleHelpful friendly knowledgeable estate agents
Agent replied · 16 June 2024
Thank you Sarah! :-)
5/5
GoogleExcellent service. Thank you. Sandra Nicholas
Agent replied · 16 June 2024
Thank you so much Sandra, appreciate your business and I am pleased you were happy with our service, best wishes. Andrew
5/5
GoogleVery helpful and friendly
Agent replied · 16 June 2024
Thank you very much Hayley
1/5
TrustpilotJust decide to keep peoples money, theft.
Just decide to keep peoples holding deposits then say you have lied about details so they justify stealing your money, this company are unscrupulous thieves.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2025
Thank you for the review. Very kind
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for the review, appreciated.
4/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you Laura
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you Maria!
2/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Dear Jackie, we are disappointed to receive your negative score though none of my staff at any of my offices, including Ludlow, have any record of having had any contact with you. We pride ourselves on providing the best possible service to our clients and would welcome the chance to know what it is that we have done to deserve such a poor rating so we can put it right. You are more than welcome to contact me direct about this on 01584 875207 or email me on andrew@samuelwood.co.uk. Best Wishes, Andrew Cadwallader MNAEA Director Samuel Wood
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you very much for your review. Best wishes all at Samuel Wood
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
