Crest Nicholson Ludlow reviews

★★★★★ 3/5

Trustpilot

Poor understanding of basic customer care

I have had no issues with Crest customer service until I approach the end of the 2 year period. Defects they previously routinely sorted out suddenly become not their responsibility. Not advised of this when you call their customer service team even though I told them.exactly what the defect was nor when you buy....surprise surprise...Beware!! Its basic to get this right to be consistent and not change the rules as you go along and to ensure your customer sevice team does not give tne wrong information. When other companies get it wrong they want to put it right....not Crest. As a result my view of Crest tarnished by this poir treatment and bad customer service

Andrew · 6 June 2017

★★★★★ 2/5

Trustpilot

Shockingly bad 'Customer Services' !

Lovely house (at first), great sales team, nothing too much trouble and very helpful - BUT all this was undone with interest by a shockingly inept, slow, unknowledgable team tragically called 'Customer Service' - when all the snagging creeps out of the woodwork don't expect anything done anytime soon IF you can get hold of them ! Over one year on and they've barely looked at a very large snagging list!I wouldn't buy another Crest home purely because I wouldn't want to go through the horror and massive frustration of dealing with them again which is a shame because they aren't bad looking houses.

Benroon · 25 May 2017

★★★★★ 1/5

Trustpilot

Valentine Place: terrible quality and poor customer service

I bought a flat in Valentine Place development in London 8 months ago and so far the experience has been terrible.Crest hurried up the works in order to force buyers to complete the purchase by the end of their financial year. This has led to enormous quality issues.Before completion I warned Crest about water leaking from the roof in the flat and 8 months after rain is still dropping down from the living room ceiling. The Customer Service has been dragging its feet in order to minimize its costs and so far no solution is in sight.The overall water piping of the building has major issues, with many leaks appearing in several flats.The lift in the building has been working intermittently and I got stuck in it several times, having to wait for emergency services to come to rescue me.Definitely the quality of the development is too low for the price of the units and the Customer Service should be more helpful with the tenants.

Reese · 10 May 2017

★★★★★ 5/5

Trustpilot

Claybourne, Steeple Claydon

Claybourne - Steeple Claydon. We have been really impressed with the efficiency, professionalism and support provided by Lesley and the whole site team for the purchase of our new home in Steeple Claydon. Would absolutely recommend! Thank you.

Dermot · 27 July 2021

★★★★★ 1/5

Trustpilot

Try living in one of these properties and see for yourself

These people don't care about what they have built and are in the house building industry solely to make money. Their walls are cracking in every single room and scaffolding everywhere. Uhm, I am not going to buy with them, should you? Be warned. The scaffolding has been up for 6-8 weeks , nothing started. They lure people in by showing there's a nice kitchen, garden, things like that. Water will be leaking soon. Their excuse, cracks is normal wear and tear!!! After a few months of purchase?? Come of it!!!!

Ptram567 · 22 February 2017

★★★★★ 5/5

Trustpilot

Kegworth Gate

I’d give the helpful and lovely sales executives at Kegworth Gate 10 stars if I could!!

Customer · 16 November 2023

★★★★★ 5/5

Trustpilot

Customer service has been brilliant

Customer service has been brilliant, Anita, could not do enough. Processes have been made easy and communication has been clear and quick.

Customer · 10 June 2023

★★★★★ 1/5

Trustpilot

Still no response!

As per your response below Crest Nicholson, advising me to send my details to info e-mail address, I sent that over 1 week ago but still no response 😡😡We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info e-mail address with your property address and further details of your complaint we can escalate this for you. Kind regards.

Miss · 28 April 2021

★★★★★ 5/5

Trustpilot

Made to feel welcome nothing to much…

Made to feel welcome nothing to much trouble

Peter · 27 July 2025

★★★★★ 1/5

Trustpilot

Crest Nicholson Whiteley.Outstanding…

Crest Nicholson Whiteley.Outstanding items that need to be done… I have emailed several times, but it’s been completely ignored

MRS · 28 August 2023

★★★★★ 5/5

Trustpilot

Siobbhan at the Centenary Quay…

Siobbhan at the Centenary Quay development was very informative and knowledgable.

Ross · 23 February 2024

★★★★★ 5/5

Trustpilot

Good experience so far

Good experience so far. Made multiple visits to Shipston Gardens before before making reservation. Staff very helpful allowing access to various plots under construction as well as providing photos, thorough explanation of options and quick responses to queries.

Customer · 12 June 2021

★★★★★ 5/5

Trustpilot

Friendly and helpful service from the…

Friendly and helpful service from the agent representing Crest Nicholson.

Customer · 11 March 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, well-informed tour of the site we were inspecting

Chris · 30 March 2024

★★★★★ 5/5

Trustpilot

Amazing customer service and support…

Amazing customer service and support and have been helpful throughout the whole process. Samantha and Josh have been dealing with us and they have been nothing but professional and supportive. Would highly reccomend

Thomas · 19 March 2022

★★★★★ 5/5

Trustpilot

Great sales team

Great sales team, very informative.

Andy · 10 June 2024

★★★★★ 5/5

Trustpilot

I had an amazing experience

I had an amazing experienceNothing was too much trouble, everything was explained well Such lovely ladies … thank you

Nicola · 7 August 2023

★★★★★ 5/5

Trustpilot

Lovely staff and development

Lovely staff and development. Really keen to secure a 4-bed detached in phase 1 or 5z

Derek · 21 October 2023

★★★★★ 5/5

Trustpilot

Carlie at Rowden Gate Chippenham

Carlie at Rowden Gate Chippenham. Very informative, friendly and helpful.

Customer · 3 March 2024

★★★★★ 5/5

Trustpilot

Very nice development

Bahar · 13 July 2024

★★★★★ 5/5

Trustpilot

The sales team at Brooklands Park we’re…

The sales team at Brooklands Park we’re very warm, professional, hard working and helpful throughout the process of reserving our property. We’re very satisfied with the service they provided.

Customer · 9 September 2022

★★★★★ 5/5

Trustpilot

Well organized

Well organized, lovely properties

Dear · 23 June 2024

★★★★★ 5/5

Trustpilot

Very good service team showing my…

Very good service team showing my family round the property very helpful and knowledge.

Howard · 28 November 2023

★★★★★ 5/5

Trustpilot

Extremely friendly staff

Extremely friendly staff, knowledgable no fuss helped in a very non-pushey way.

Nigel · 12 January 2024