Crest Nicholson Ludlow reviews

★★★★★ 1/5

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CUSTOMER CARE IS AWFUL AND QUALITY OF…

CUSTOMER CARE IS AWFUL AND QUALITY OF BUILD IS TERRIBLEi bought a 2 bedroom flat in the Crest Nicholson Riverside development in Bath . It was a resale so the flat was only 2 years old so conveniently out of Crest warranty. The decking on my terrace is buckled and needs to be replaced, its due to poor drainage from the flat above. After repeated calls to crest non of which were answered over 2 years ago I asked a structural engineer to look at it- he was shocked at how poor the quality was- the drainage needed to be re done. After months of calling and emailing- I eventually paid for builder to do the repair work to at least stop further damage to my terrace.My flat is now rented - imagine my surprise when the tenant called to say major structural work being done by Crest was going on in the flat above. Reovations on poorly fitted windows, poor construction of the terrace, etc. No one thought to inform me!. This started in March 2019. Tennant ( a mum with a 3 year old and expecting another) experiencing drilling, debris falling on to the terrace, damp, humidity due to the plastering). Barrage of calls from me, the agent who manages my flat. When you do get through - persistence is needed- I got "will speak to the site manager and find out" ( no follow up) , "we have new system you should have been sent the schedule of works (no I haven't), "oh the email I have for you is wrong" ( then sent schedule of works going on on someone else's house next door!). Apparently Crest are going to make repairs- but since I have have had no communication, no discussion, I am now at a complete loss as to what to do. My request is so simple- What is the Schedule of Work Crest is doing in my block? When will they do the work in my flat. Apparently not so simple as still don't have 5 months, at least 20 calls and 20 emails later. ITS A WALL OF SILENCE

Amanda · 30 July 2019

★★★★★ 1/5

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Appauling Attitude

Nothing to do with their builds, a Crest driver smashed my wing mirror to pieces, witnessed by 2 of my neighbours, he got out og his van checked his own vehicle and then drove off, we live in the same road, I emailed the office to recieve an abrupt reply with no hint of an apology.I think this about sums up the attitude of Crest Nicholson, firms like this are cancer on the anus of the world.

Wayne · 14 August 2020

★★★★★ 1/5

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Don’t buy a Penthouse from Crest Nicholson

Having bought a Penthouse apartment at the Riverside development in Bath in 2014 we have had nothing but problems from literally the first day. True we did have a period of about 18 months when everything seemed OK then things started to just fall apart.One morning I walked onto the decking outside the master bedroom and fell through. The boards were rotten. Mistakenly I should have involved a solicitor but didn’t. The hole was patched up but then I realized that other areas were the same. It took 18 months and more than 50 emails to eventually get the complete decking replaced. In the meantime smaller issues started. The splash back behind the hob cracked, was replaced and cracked again. I’m the end I tiled the area at my own rather than go through the hassle and another 30 emails. Next the sink literally fell out in the kitchen, this wasn’t covered by Crest so that needs to be replaced. The intercom has failed twice, again “it’s the unit, nothing to do with us” (£400 a time). However the biggest issue still on going is the leak in the family bathroom. This started in December 2016 and STILL has not been resolved. 150 emails and me just about at my wits end and Crest still can’t sort it.I would NEVER ever consider buying a property from Crest Nicholson, the worst customer care in the UK.

Tim · 7 July 2019

★★★★★ 1/5

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Do not buy from Crest Nicholson

Do not buy from Crest Nicholson, they act like your best friend whilst your buying the property then once you have moved in they don’t want to know. I bought in Westvale Park, Horley in the seven months of living here they is not a week that goes buy where I have not spent hours chasing Crest, no sound proofing installed so fridge freezer vibrate through the lounge wall and ceiling into the master bedroom every time the fridge condenses, central heating does not work properly as pipe work is missing , bandits - the customer service director said to me by repairing what is not there it will come from Crest Nicholson’s profit - too right it will Avoid this company like the plague

Fran · 25 June 2019

★★★★★ 1/5

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Do not buy a semi or terrace from Crest…

Do not buy a semi or terrace from Crest by far ( lots of investigation done ) the worst absolute worst party walls in history , you may as well be living in the same room as next door neighbour. Have been to many other new homes and crest are the worst, 1980.s Barratt home's are even better . For your own sanity do not buy a joined property from Crest you will regret it or the rest of your occupancy. We are desperately trying to sell up .

Archibald · 22 June 2019

★★★★★ 5/5

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Excellent knowledge and found time to…

Excellent knowledge and found time to answer our questions but let us also have time to consider and reflect.

RG · 12 November 2023

★★★★★ 5/5

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The whole process so far has been easy…

The whole process so far has been easy and every time we have popped into the sales office or show home Elle & Lesley have always been happy accommodate us and answer any questions we had straight away.

Josh · 14 January 2022

★★★★★ 1/5

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Don’t Buy from Crest Nicholson

Don’t Buy from Crest NicholsonWe purchased a Crest Nicholson ground floor apartment at Arborfield Green near Reading and both the standard of workmanship and aftercare service has been appalling. Firstly between the purchase and us moving in Crest changed the boundary line of our block without any notification, so we haven’t got what we thought we’d bought. The workmanship was bad so I had to get my father involved who is a chartered surveyor to produce a FIVE page snagging list. Crest aftercare sales person tried to argue some was ‘settlement’ but we didn’t accept this; it was clearly bad workmanship. External windows and doors were damaged; glass was scratched. Every room had a list of things.Crest couldn’t even get the plot numbers correct and we spent nine months arguing with the electricity supply company because we were being incorrectly charged, all down to Crest incompetence.We allowed Crest a couple of months to sort things before we moved in as the snagging list was so extensive, but some eighteen months later only half of the snagging has been rectified; their workman seem to attend to one item and make a mess of something else. For instance the wood effect flooring started to lift, so they damaged the skirtings whilst repairing the floor. Crest are trying every trick in the book to get out of doing the snagging but we’re not wearing this. They send lots of emails often quoting the NHBC but the work just doesn’t get done.

Richard · 29 May 2019

★★★★★ 5/5

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The saleslady provide very good…

The saleslady provide very good customer service, explain everything clearly, not harsh, giving us a very good viewing experience.

Customer · 9 November 2023

★★★★★ 1/5

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3 and half years later- 200+ snagging…

3 and half years later- 200+ snagging issues- a broken boiler(never installed to gas safe standard), insulation not installed from day one in most of house , hundreds of phone calls, 25 days plus taken off work , intense stress, fighting tooth and nail to get Crest to do anything and 10 plus official complaints ignored at all levels of Crest - no apology, compensation or response from Crest South - I would say its has been the worse thing I have ever bought. If you have to buy new I wouldn't touch Crest Nicholson with a barge poll. Shockingly bad service and attitude. Not what you want with biggest purchase of your life. Avoid for you own sanity. Cant believe this wont let me add no stars.

James · 6 May 2019

★★★★★ 1/5

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Deceitful and big bullies

If you are reading this then like me you are considering buying a home from Crest Nicholson. Like you, looking at the reviews, I originally thought that these were all a bunch disgruntled individuals who had collectively had bad luck and were venting it out. How I was wrong! We decided to purchase a property at Dylon Works in London; after much haggling with the sales team we agreed on a price that was a good deal. However, this is the only good part of our story, after the price was agreed and the reservation form signed / fees paid, our hell began!We spent 3 days trying to iron out and agree the terms mentioned in the reservation form which included:- Unreasonable conditions such as a requirement for the sale being completed within 28 days (the national average for completion of sales in UK is 8 weeks)- Our discount from the list price would be revoked if above is not met, we challenged this and they said it was unlikely if the sale was not completed the discount would be cancelled- Incorrect service fees included and parking fees that was never mentioned was added onAfter much to'ing and fro'ing, we signed the document, then were told that we could not do a snagging survey on the property until legal completion?!?! I had to write to the CEO to get permission for this in the end.After this things were quiet but i made a conscious effort to give the sales team an update on the progress, however after our home demonstration we were suddenly sent an email saying that the sale was being cancelled! When i asked why and what the reason for this was they said that they did not believe we were fully committed to completing the sale and that we would not achieve the 28 day deadline set! Yes, the same deadline we argued to not have in the reservation agreement...We were ultimately told by the Sales manager that the reason we were being pressured was because the Sales team needed to achieve the sales target by a specific date and that there was a half year close for the company. As a consequence we were paying the price and having our sale cancelled! Can you imagine how ridiculous this was?I escalated to all levels within the company only to have my complaints fall on deaf ears.Bottom line...I cannot tell you to not buy from them, if you genuinely want to buy a property from them remember that you are walking to landmine of trouble with Crest. A couple of pointers that I can provide if you do proceed to buy:1. Use your own solicitors! Trust me this was the biggest saving grace!2. Do not believe ANYTHING the sales team say - the change their tune on every breath3. Do an independent snagging survey, it will give you peace of mind4. Make sure you do not assume that the property is yours until you physically have the keys in your hands.Good luck!

Anonymous · 3 May 2019

★★★★★ 4/5

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Viewed 2 show homes at Rowden Gate…

Viewed 2 show homes at Rowden Gate Chippenham and gained information about the development.

Anonymous · 25 February 2024

★★★★★ 1/5

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Crest the “premium developer” that shows no premium side or develops good houses

Where to start?! So on putting money down for a plot on Oakgrove, I then received a call from a different sales lady telling me she’d accidentally sold my plot to another couple. My build was delayed by 2 months and the house was rushed to finish. When I got my keys (except the back door which Crest had “misplaced”) we found 166 items that were not correctly finished. We met with Darren Lewis (Customer Service director) in January and his opening line was “it’s not a million pound house” which considering Crest is a premium developer (according to their website) showed his stupidity. Moved in around April after leaving keys with him to fix the issues including (scratched floors in all wet rooms, scratched doors, scratched windows, wonky plastering, ill fitted kitchen cupboards etc). What really highlights their ineptness was the fact that he subsequently gave our key to a contractor and even when we moved in they continued to let themselves in despite us telling them not to (found a hard hat on our landing one evening after returning from work). We demanded keys back, he claimed they had been “misplaced” and advised we change our locks. We told them they had to pay. Highlight of how broken this company is has to be the repair team that were sent to fix issues over the next 18 months, stating that Crest builders just rush jobs knowing full well there is the repair team behind them to fix their mess, they get paid for completing on time, repair guys do their job and fix their bad work. Absolute joke of a developer, hence all the protests held most weekends at their sales office in Oakgrove. Avoid, avoid, avoid.

Matthew · 15 April 2019

★★★★★ 5/5

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Friendly and professional approach

I value the friendly, kind, supportive and professional manner that staff treat customers. They make a stressful experience of buying a property pleasant and smooth.

Pav · 29 May 2023

★★★★★ 5/5

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Good knowledge

Good knowledge, friendly and not too pushy.

Director · 5 July 2024

★★★★★ 5/5

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Superb staff

I visited the Brooklands Park today. The staff was superb. Nice, knowledgeable and helpful.

Mr · 19 February 2024

★★★★★ 5/5

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Really helpful

Great info, great to be able to see some different types of houses and really helpful to have a financial advisor

Eden · 9 September 2023

★★★★★ 1/5

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Westvale Park customer care worse I have ever seen

The customer care is so poor ... they don’t reply emails, they don’t call you back to let you know if the offer is accepted because they just play a game. They basically ignore you thinking that you are desperate and will accept any deal.... everything is wrong with them. We went there twice and was the biggest mistake we’ve ever done. Never seen a manager that you can talk to ... they hide behind emails and the sales team in the office is just rude and grumpy. They have a potential costumer that is willing to pay lots of money and they treat you like rubbish. Avoid avoid avoid

Aisha · 9 February 2019

★★★★★ 5/5

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The team at Westcombe Park where very…

The team at Westcombe Park where very helpful and friendly.And answered all my questions and more.

Terry · 24 May 2025

★★★★★ 1/5

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AVOID - Currently scheduled to be six months late...

Bournville Park, B31 Birmingham.Exchanged end of March with a September/October 2018 estimated completion. That became October/November... which became "no later than two weeks before Christmas"... which has become March 2019. They simply failed to get the roof on before the bad weather came and the property got soaked throughout. Best to avoid Crest Nicholson if you don't wish to be sofa surfing with family and friends across the months they fail to meet their own deadlines. After they failed to meet the Autumn deadline, my mortgage offer had expired and had to be reissued. Communication was poor from summer until very recently, after I complained the only updates I've received are in response to my requests... no updates to say there was issues, no regular updates as standard. Now I receive fortnightly build updates after having a moan.... I've been informed this is standard with Miller Homes. A complaint has gone to my solicitor. No compensation of any kind received from Crest. Will their latest deadline become March?

David · 7 January 2019

★★★★★ 1/5

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Don’t buy Crest Nicholson developed properties, otherwise you will have serious problems when you sell it.

Don’t buy Crest Nicholson developed properties, otherwise you will have serious problems when you sell it.The problem lies in the management company they set up. Once the properties are completed, Crest Nicholson set up “empty” management companies so that they can sell their properties. However, most of such management companies are just shell companies, meaning that they are actually non-existing and do nothing. They don’t maintain the communal areas at all, and never appoint any managing agents to do on behalf of them. When you try to sell the properties, this management company issue will NOT allow you to complete the conveyancing process, because almost all the mortgage lenders pay attentions to this issue. Or, even worse, your buyer has to be cash buyers only and also who doesn’t care the management company. The list of such “empty” management companies (over 50!!) that Crest Nicholson set up can be found on their website "Crest Nicholson Group Companies."If you find that the management company in your land register is one of these companies and they haven’t done any maintaining work, you will have serious problems when you sell it. You can try their customer service 0808 168 6168, but their attitudes are basically that no update can be given on every excuse. For myself, at the beginning, they referred to a managing agent saying that they should be responsible. After I phoned the managing agent, I found that they were not responsible at all and never did anything on behalf of Crest. Then, I told Crest, and no update was given over 1 month. Then, the customer service told me that a development director started to work on this issue and had meetings discussing this issue. And then, coincidentally this director “was out of office and had limited access to emails” right after the meeting. Until now, three months since I first raised this issue, called, emailed and then sent a letter, there is still no update at all. More importantly, I didn’t ask them to maintain the communal area, although it has NOT been maintained in the past 8 years! All I am asking is some basic information and confirmation from the management company, so that we can complete the conveyancing.

Tommy · 17 December 2018

★★★★★ 5/5

Trustpilot

Professional and friendly team that is always there to help

Unlike other rather negative comments, I find Crest Nicholson a brilliant company, in particular their sale persons (Mercedes, Mayer, Judy, Sandra) and the Site Manager (Judy) at the Faringdon Field and their Customer Service team. From the day when I made the first inquiry about their houses over 1 year ago, to contract exchange, to moving in, and to present, all the staff members whom I have spoken to in person or over the phone have been very helpful and friendly. They always try their best to help me sort out any issues that I had with my purchase of plot 28. I love the house I have bought from Crest Nicholson and am very pleased that they are making my settle-in as smooth as possible. Their hard work and professionalism deserve to be recognised. This review is informed by their consistent professional work ethics as demonstrated among the staff members over a period of time. Thus, I will certainly recommend Crest Nicholson to anyone.

Li · 7 December 2018

★★★★★ 1/5

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CREST ARE CROOKS

If I could give zero stars a would. Crest are just total crooks and a disgusting company to deal with. No morals at all. We bought the house in October and we are still without internet, we cannot use our shower and the property was suppose to come with wireless heating and lighting but none have been provided. We have a long snagging list. Don’t go near these crooks. They take your money and are never seen again. Disgrace.

Henry · 16 June 2019

★★★★★ 1/5

Trustpilot

CREST NICHOLSON

CREST NICHOLSON DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THESE HOME BUILDERS, THEY ARE INEPT, AND THEIR AFTER SALES CARE IS QUITE FRANKLY A JOKE!!! I PURCHASED A PROPERTY OFF PLAN THROUGH CREST NICHOLSON AND I AM NOW TRYING TO SELL IT. I HAVE NOW BEEN INFORMED THAT ALTHOUGH MY PROPERTY HAS A SUN DECK (ABOVE A CAR PORT) WHICH IS ACCESSED VIA PATIO DOORS FROM MY LOUNGE (ON THE FIRST FLOOR) WHICH I HAVE BEEN USING SINCE PURCHASE THAT IT IS NOT ON MY TITLE PLAN OF MY HOME …. AS CREST FORGOT TO INCLUDE IT …. AND EVEN WORSE PUT IT ON SOMEONE ELSES DEEDS!!!!! I USED THEIR OWN RECCOMENDED SOLICITORS, WHO CONVENIENTLY MISSED THIS TO GET IT THROUGH IN 28 DAYS!!! NOW I CANNOT SELL MY HOME UNTIL THIS IS CORRECTED AND ALTHOUGH CREST NICHOLSON ACCEPT THEY MADE THE MISTAKE REFUSE TO HELP IN ANY WAY!!!! PLEASE AVOID THIS COMPANY OR RISK FACING THE CONSEQUENCES

Ayten · 28 November 2018