Crest Nicholson Ludlow reviews

★★★★★ 1/5

Trustpilot

RECENTLY CONFIRMED OPEN FIRE CAVITY…

RECENTLY CONFIRMED OPEN FIRE CAVITY which NHBC did do as RISK TO LIFE. My next door neighbour has still to have his done. I purchased my home moved in to find out that my next door neighbours home was not a 4 bedroom home as per development plan, it is a 6/7 bedroom the owner of this house has been in dispute with the developers for nearly 8 years. Crest had informed me on a number of occasions they were going to buy him out and turn back into a 4 bedroom house, this has never happened it was done with out planning permission they deny mis selling/ representation to me. My garage and my neighbours garage were swapped prior to marketing the property so our planning does not match our land registry documents, I have had 7 repairs to my roof and despite them giving a guarantee on the roof they will not honour it. They had said my roof had condensation and upon having loft checked my extractor system has not ever been connected and it does not have all the piping or insulation on so feel they did not check with technical as stated. I had an estate agents round to value my home and it was not registered for gas which Crest were aware of within a month of me moving in by my neighbour as his was not registered my home was not registered until I asked where my certificate was. This is a criminal prison offence and the NHBC has confirmed main gas not to regulations there are more homes in our block like this, my home has been found to have mortar erosion with in 6 years the NHBC will not cover this, my front door have buckled and bowed and been clamped by the manufacturers as apparently the wrong type of door fitted and painted black in sunlight the door has a 10 year warranty manufacturers will not replace door the threshold is also all bowed, Having been a home owner for 45 years I can safely say I have had shoes that has lasted longer, Crest will not meet and talk to me and have gone as far as telling me in writing that I will be contacted by somebody that left the business. Crest offered to buy my next door neighbours back, I did ask the developer to buy this house back because of all the issues they will not correspond with me. And many more issues they just go on and on. I have not wanted a dispute with anybody. But once I started to complain then they just walked away.

Janette · 30 December 2019

★★★★★ 5/5

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Our journey with Crest has only just…

Our journey with Crest has only just begun, but Lesley at the Claybourne site has been exceptional, she was made for customer service.We are so looking forward to seeing our house build develop and building our relationship with Lesley.

Graham · 16 January 2022

★★★★★ 5/5

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Presentation of house and explaination…

Presentation of house and explaination was good

Amol · 28 July 2024

★★★★★ 2/5

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Crest Eastern Region

Do your homework and don't believe everything you read on review sites. I refer in particular to Crest Eastern region. Poor workmanship, houses and site not to plan, arrogant management from the customer service team. You would think we were asking for houses that we hadn't paid for! Enquiries seem to suggest that it's the luck of the draw whether you get a good site manager and an easy site to deliver.Speak to existing customers and ask to join the developments Facebook sites, you will then get a better picture.

Pam · 6 November 2019

★★★★★ 5/5

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good service fir the sales…

good service fir the sales representative

Ho · 12 August 2024

★★★★★ 4/5

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My comments are strictly for Chris Nicholson and not for publication

In most things I would’ve rated my satisfaction with my apartment as excellent But one matter what I would’ve considered a minor thing remains outstanding after many months and I’m particularly concerned about the entrance to Stanhope house from Quayle Crescent which remains unsecured despite many efforts to put it right. I would like to give the highest rating to the members of your staff with whom I have dealt with directly particularly the site manager Darren Ellie and David and the original staff in the sales office Joseph and Charlotte who are in doubt the many small problems I had when I moved in very quickly and with concern

Not · 24 October 2019

★★★★★ 5/5

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Loved the house

Loved the house! It felt different, in a good way. Everyone was helpful

Kevin · 6 April 2024

★★★★★ 5/5

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Great sales approach

Jay provided a warm and friendly greeting, no pressure, open discussion and no rush. What you want from a show home visit really…

Ian · 23 August 2023

★★★★★ 2/5

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I have a sink that has been leaking for…

I have a sink that has been leaking for a year which has now caused mold. The cabinet is now starting to fall apart and the lino is lifting in this area.The site manager has looked at this and just said 'can't prove that this was us'. IT IS A NEW BUILDElectric box on the front of the house has never had a working door and flies open in the wind. This must be a HSE issue. Had to clean the gutter of render as they were not cleaned and only noticed when it rained heavily. The cages around the gas pipes have no screws holding them to the walls. Is this a feature for my child to play with? The bannister on the stairs is splitting in half!! Painting not finished above the doors. The underside of the sockets are not filled in. Turf laid on sub soil. Living next to the active site I am seeing dumper and forklift drivers texting whilst driving. Heras fencing is not locked over the weekend..... This is next to occupied houses where children live. ABSOLUTE SHAMBLES

Gavin · 11 October 2019

★★★★★ 5/5

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Efficient

Efficient, quick & responsive

Amer · 12 September 2024

★★★★★ 1/5

Trustpilot

service charge rip off/fleecehold

I have paid £7500 in unnecessary service charges that will never end because Crest Nicholson did a deal with the council whereby the council gets a big back hander for allowing the development. We also pay full council tax and our road is now adopted but still the service charges don’t stop! Can’t sell house because no one wants to sign up for uncapped service charge for a life time. Don’t buy crest or any new build because they are all the same rip off.

Anna · 28 September 2019

★★★★★ 3/5

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disappointed that no discounts werel…

disappointed that no discounts werel offered even after we explained that we had to agree on a much lower price on our property due to high interest rates and down turn in the market.As late in buying at site felt more could have been done to help us and accommodate our situation more empathy

Disappointment · 14 September 2023

★★★★★ 5/5

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(Morton Park)- Glad I chose CREST!!! My Friends envy on me now :)

Very Organized & helpful team. I was well informed about each & every process & was helped to get mortgage & paper work done without any hassle. I was invited for multiple appointments prior to moving into the property and was briefed in detail about the progress & process involved. When I told about this to my friends even they said Crest seems to be more organized & detailed as compared to other developers. The size of the bedrooms are way better than what I saw with other developers prior to finalising my purchase with CREST. Lounge area is quite big. I am really happy & please with my purchase with CREST. Thanks a lot Luke (Morton Park) for your help throughout.

Nav · 11 September 2019

★★★★★ 5/5

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First-Rate work ethnic

Meeting full of information on different properties.

Angela · 21 July 2024

★★★★★ 5/5

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The salespeople were polite honest and…

The salespeople were polite honest and helpful and we enjoyed our tour round Brightwell yard Farnham.

Customer · 30 January 2024

★★★★★ 1/5

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Avoid

Avoid - poor workmanship and so many problems as the building gets older that are discovered to be due to it not being built to specification. Forget buying a new build from them and in no way think an NHBC guarantee will help.

Regret · 22 March 2021

★★★★★ 4/5

Trustpilot

Ok for a large builder, but could improve...

Having purchased a new home in late 2018, we are nearing the anniversary.We were fortunate to not have to move in immediately, so got to take advantage of the workers still being on site and we managed to get the obvious snagging done over the first 3-4 weeks, so when we moved in there was little left to do. Some of that is still left to do...If we have one issue it is the contractors on site and the snagging contractors (not always the same) do have different priorities. An example would be that we’ve apparently had internal door ordered on numerous occasion but when the contractor gets to site to fit them, they are just not on site as it is believed they have been taken for the houses being built rather than set aside. So for that I do believe the systems on site could be better.That said, for a large house the issued we have faced after the first round of snagging was done, those we’ve found since being here are relatively few so we do feel it could be worse.One thing to be wary about is the quality of the bricklayers. The work we have on show (much of the house is rendered) has very poor and sloppy pointing which does detract from the property overall.We are soon to get Crest Nicholson back around to go through the list of snags we have outstanding and want dealt with, but have been ok to live with since moving in - and have hopes it will be done fairly smoothly.

Stuart · 7 September 2019

★★★★★ 5/5

Trustpilot

Crest Nicholson has be best flats in the market

My experience with Crest Nicholson has been amazing! Crest Nicholson has given us total support from day one, when we decided to buy for the first time we were very apprehensive about trusting a developer, but Crest Nicholson shows us total transparency since placing the offer. Crest Nicholson live up to the higher standards, not only offering support with Help to Buy but also recommending a group of trusted advisors to close the sale in less than 2 months. Looking at the flats, the finishes are incredible, from the soft-close drawers to the integrated Sonos system. I will strongly recommend anyone looking to buy a property to look at what Crest Nicholson has to offer.

Luz · 6 September 2019

★★★★★ 1/5

Trustpilot

Hoadlands Grange Purchased 10 months…

Purchased 10 months ago & had nothing but problems. I have previously purchased new homes and expect snagging. But with this Builder, Building Regs not adhered to ( I was not the only plot) non compliant with B.Regs Approved Doc H and B.Regs Approved Doc J. I am in dispute with this builder, their customers service teams act as blockers, work completed by Contractors not checked by site management to ensure compliance with building regs. Formal written Complaint sent over 8 weeks ago to Customer Services Director ( S Burke) after previous two complaints were ignored; still no response received from S. Burke. I would not purchase, or recommend anyone purchase a home from this builder again, they brand themselves as a “... place the customer at the heart of everything”, “.. finished to the highest standards” and I could go on ...... do not believe this builders branding and what they state are their Core Principles!

Michelle · 4 September 2019

★★★★★ 5/5

Trustpilot

Crest come recommended from me

Nothing but good things to say about the people at Crest - Smooth from the point of me paying my deposit on my house to moving in, Like any new build house there were a few small snagging issues but nothing that wasn't resolved in a timely Manor :) Chris, Fiona and Sasha all have gone above and beyond in making me feel very settled and happy in my new home - Would highly recommend and no concerns in using them again if I ever move

John · 2 September 2019

★★★★★ 1/5

Trustpilot

Mulberry View, Plot 74

Right after the completion the Site manager was doing my after sales and the things were running better (at least he answered my e-mails). In July he sent me a message telling that from this date I needed to contact a new e-mail to solve my issues. I said ok for the new requests, but the old ones that I have aligned with him before it's fair for him to solve. So since July 26th I've trying contact in this new e-mail, copying the site manager, without any return. For me this is a respect absence, since no one answer me. My requests are:1. Main Toileta. There are black points in the mirror of the main bathroom that cannot be cleaned. Crest said that they will replace it. Please let me know when. 2. Bedroom 3a. There’s a crack in the window base of the front right hand side bedroom. 3. Outsidea. There’s a loose roof tile in the back part of the house. b. there is a gutter that we believe is broken or undocked because the water is falling in bulk from the roof. c. Water in front of garage when it’s raining.d. my house is infected with insects on the roof topBesides that, this week I used for the first time de second oven and I realized that there’s a black piece in the right hand side one that is missing in the left side oven.And finally my doors and windows are not opening and when Crest came to my house asked me to be in contact with a supplier that booked a visit this week in my house to solve the issues. But no one appeared and after many contact tentative, one lady said me by phone that the company shot it down, and I needed to align a new supplier to solve the issues with Crest. All this points I already have sent to them without any response. Could you please help me to give some assistance?Thanks in advance.Karina Carrico.

Karina · 30 August 2019

★★★★★ 4/5

Trustpilot

Could have done more to get the referral money

We were referred by our friend to Crest Nicholson but did not mention that when we reserved the property. They could have considered but it was a strict no from them for any referral money.

Arvind · 2 July 2022

★★★★★ 5/5

Trustpilot

Amazing House and Development !!

I recently purchased a property at the Lancaster Grange, Bricket Wood, St Albans development. The standard and quality was amazing on handover and the small amount of snags were resolved quickly and efficiently after the move in date. The site has recently won a top NHBC pride in the job award and this shows with the street appeal, quality of finish and external living environment. All the staff were helpful and friendly from the point of sale through to handover and if I had any issues, they were resolved quickly. I would definitely buy with them again!

Andrew · 22 August 2019

★★★★★ 1/5

Trustpilot

Appalling experience. Never buy from Crest Nicholson

This whole experience of buying one of their houses has been a total nightmare. I have an extensive snagging list and despite repeated calls and emails, Crest have washed their hands of it. They have taken my money and refuse to do any of the things that need doing due to shoddy workmanship. People are amazed at how badly things have been done. Despite repeated emails and calls over at least 9 months they refuse to do a thing.This has been, and still is, the most shocking and stressful experience that me and my family have ever been through.Avoid this company like the plague- they really don't give a toss. Looks like their profits are falling, and with service like this they really deserve to go down the pan.

Kathy · 10 August 2019