Blocsphere Property Management Limited Ludlow reviews

★★★★★ 1/5

Trustpilot

Terrible

0 Stars if it was possible. Terrible, abysmal service and company. We moved into a property which was managed by Blocsphere last year and were quickly brought up to speed on all the problems our neighbours were having with them. Blocsphere were unable to explain where service charges had been spent and threatened us with legal action when we tried to leave. We have subsequently left (thank goodness) but only after having to pay our way out of our contract. Despite this, the saga continues... Since leaving, we have been chased by a number of individual companies for unpaid bills that Blocsphere were paid to take care of. Some of these bills are a couple of years old. STAY CLEAR.

Laura · 1 May 2022

★★★★★ 1/5

Trustpilot

Terrible

0 Stars if it was possible. Terrible, abysmal service and company. We moved into a property which was managed by Blocsphere last year and were quickly brought up to speed on all the problems our neighbours were having with them. Blocsphere were unable to explain where service charges had been spent and threatened us with legal action when we tried to leave. We have subsequently left (thank goodness) but only after having to pay our way out of our contract. Despite this, the saga continues... Since leaving, we have been chased by a number of individual companies for unpaid bills that Blocsphere were paid to take care of. Some of these bills are a couple of years old. STAY CLEAR.

Laura · 1 May 2022

★★★★★ 5/5

Google

I have been dealing with Blocsphere for a few months now and they give great customer service and are very quick to respond. Kellianne was absolutely incredible when we spoke and very helpful.PositiveProfessionalism

Liz · 11 December 2021

★★★★★ 5/5

Google

Blocsphere Property management have always reacted and dealt with any issues I have had very promptly, -, - thank you especially Sophia and Thomas.

Teresa · 11 December 2022

★★★★★ 5/5

Trustpilot

We’ve been working as a contractor for…

We’ve been working as a contractor for Blocsphere for the last year and have had a great experience so far. Good work and good on time payment! Special thanks to Thomas Swancott.

Tom · 22 November 2021

★★★★★ 1/5

Google

It is astonishing how unreliable and unprofessional Blocsphere actually is as a company. I feel sorry for it's employees as the Directors have put them in the line of fire time and time again without actually being visible to the Leasholders. We have (finally) gained the RTM, yet still they persist in being obstructive and uncooperative towards other professionals and legal representatives within the same business who are actually trying to help us move forward. I can't express how soul destroying it is to have a company such as Blocsphere look after your home. Not your investment, your home.NegativeQuality, Professionalism, Value

Amanda · 11 December 2020

★★★★★ 1/5

Google

Probably the worst company I've ever had to deal with in my life. Imagine this company actually tried to charge me £347 because I written a review about there company and still are chasingme because i gave my honest opinion on this company. Ridiculous. They have even been charging landlords late fee's in covid, even though the post is delayed at the moment, due to the pandemic. Any opportunity they can take money from you, they will. AVOID THIS COMPANY AT ALL COST.NegativeResponsiveness, Quality, Professionalism, Value

Marvz · 11 December 2020

★★★★★ 5/5

Google

Feel the need to edit my original review, as seen below, after reading some of these other reviews! Not sure why on earth people are uploading such awful reviews when Blocsphere has been nothing but fantastic to me, my neighbours and all other residents in our development! The bills we get clearly show what amount is due, they help remind me when I’m running behind on payments and in general all round fantastic at getting maintenance sorted around the block. Can’t fault them- everyone’s trying to do their bit during COVID-19! sadly it looks like some people have nothing better to do than try and pick out others’ flaws during this difficult time.. A great service, really quick and friendly with getting back to enquiries. Staff all very knowledgeable about property management and happy to give advice !!PositiveResponsiveness, Professionalism

Khlaid · 11 December 2020

★★★★★ 1/5

Google

STEER WELL CLEAR! Awful company all round and rapidly building up a reputation to back it up, with a massive turn over of staff that never seem to be happy working there it's very clear that money is the driving force behind the firm at any cost! The services provided to them and the staff they have working for them mean nothing but don't take my word for it just look through the reviews and draw your own conclusion before you choose to have any dealings with Blocsphere. Go elsewhere there's far better company's.NegativeQuality

Stuart · 11 December 2020

★★★★★ 1/5

Trustpilot

Absolutley shocking

Absolutley shocking, the worst. Property is falling apart with holes left in celings and no chance of repair. Maintenance and security is non existant. Litter and human waste in communal areas seems to be acceptable and the monthly Management Fee for the pleasure is ridiculous. The list goes on and on. The best part is that having finally got the Right to Manage with a new Agent in place, Blocsphere are refusing to answer legal and professional emails and phone calls to divulge or hand over any information belonging to the property and it's leaseholders. They are even ignoring the very company that employed them in the first place to manage the property. The professionals involved in this case have never dealt with such a difficult, obstructive and quite frankly childish outfit. They purport on their website to be an expanding company who can offer the most wonderful solutions to the management of your building. Do not touch them with a barge pole.

Amanda · 29 August 2020

★★★★★ 1/5

Trustpilot

Beyond useless

Beyond useless. Didn’t recieve any service. My flat has had an issue complained about over 18 months ago. They of course waited for a new management company to take over. They can’t even add a registration plate to a car parking company yet confirmed they had. Can’t even get the accounts correct so you have to chase them and prove to them you’ve paid the correct bill. They con you by sending letters and not e-mails like any other company so if you’re away for work like in my case you can rack up 1000s in bills. Had a parent get pneumonia due to the black mold in my flat. Blocsphere are incompetent and useless in every way possible. I even complained to them and no response so will be taking the matter further. Everyone at our properlty says the same. Beyond disgraceful

Edward · 13 March 2024

★★★★★ 1/5

Google

Absolute waste of time and money. The property is in a complete state as Blocsphere haven’t managed to action the most simple works for the last four months at least. Extremely disappointing service. Please note that all the negative reviews they receive are GENUINE, and don’t believe them when they say these are posted by their competitors who are trying to damage their reputation…

Valeria · 11 December 2022

★★★★★ 1/5

Trustpilot

Very poor or rather non-existent service

My stepdaughter owns a flat in London 'managed' by Blocsphere. For months she has attempted to get someone to look at damp. Her experience has been a series of broken promises and fob-offs with 'it's a matter for the freeholder'. NO; Blocsphere is paid to sort this stuff out by the freeholder. If Blocsphere wants to reply I can give more information and we can attempt to build some bridges and restore its awful reputation.

Michael · 24 May 2021

★★★★★ 5/5

Google

good customer service so far! special thanks to Indie for getting our site onboard and helping with a smooth transition to Blocsphere

Ellie · 11 December 2021

★★★★★ 1/5

Trustpilot

Appalling

Appalling. No upkeep of property. Unwilling to meet to discuss. No transparency of fees. Bills left unpaid. Property run down and constant promises but no action. Extricating ourselves from their management has been a nightmare - finding out holes in payments to suppliers. I can't believe they are legally getting away with how they operate. Stay away from them.

GFG · 20 December 2024

★★★★★ 1/5

Trustpilot

Segregation in the block

In my block we are segregated due to wether you are social or private housing. Social housing tenants use a side entrance, we are not allowed in the front door or access to the concierge. On the floor I live the fire door is locked and there is only a door release button on the private housing side of the door. For some reason they don’t want social housing tenants access to the emergency release button on the fire door. I have emailed to no avail. I am sure this may be illegal and if not it’s morally dubious. So segregation is how they run this block. It’s disgusting and offensive to seperate tenants on the grounds of money. It’s also wrong to have a concierge that only serves the private tenants. We all live in the same block yet some of us are only allowed limited access to the building in which we reside.

Jenny · 15 November 2023

★★★★★ 1/5

Google

Extortionate management fees and very little evidence of where the money is being spent. After visiting my property recently I sent a detailed email to my property manager raising some serious concerns over their management of the property, over a week later and I have still had no response. Even after a second email......still nothing. Out of choise I would not use this company and would never recommend them.NegativeResponsiveness, Quality, Professionalism, Value

Steve · 11 December 2020

★★★★★ 1/5

Google

If you live in a property managed by these cowboys my suggestion is to move out as fast as possible. They seem nice as pie to start with but as soon as things go wrong they vanish like a fart on the wind and when things have to legally be fixed suddenly it's all your fault and you have to pay up or else etc.

Pete · 11 August 2024

★★★★★ 1/5

Trustpilot

Poor integrity, profit over leaseholders needs

Lack of transparency over spending of our funds and dismissive when asked questions. I'm considering selling my property as I feel so taken advantage of by mismanagement and there's so little we property owners get to do about it. Fed up of the leasehold system and wish companies like this were regulated. There's no integrity, we are just cows to be milked.

Grownwomen · 21 September 2024

★★★★★ 5/5

Google

Shannon is very professional and easy to communicate with.

Julie · 11 December 2022

★★★★★ 1/5

Google

If you live in a property managed by these cowboys my suggestion is to move out as fast as possible. They seem nice as pie to start with but as soon as things go wrong they vanish like a fart on the wind and when things have to legally be fixed suddenly it's all your fault and you have to pay up or else etc.

Naturarium · 13 July 2024

★★★★★ 5/5

Trustpilot

Great and consistent service from Laura and the team

Great service on our small managed block by Laura and the team. Issues identified early and addressed quickly.

Kal · 22 June 2021

★★★★★ 5/5

Trustpilot

Reliable company Blocsphere Management

Blocsphere are a company that provides a service that allows customers to feel comfortable and confident. Furthermore, Blocsphere are excellent at trying to resolve any issues the customer may face. Thank you Bella Scott for your time and patience.

Fi · 14 December 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. No accountability or apologies for the countless errors that have been made on their end with my account. This has now happened three times since January, and i have had to call them each time to sort it out. Each time, I paid my bill via their website because they don’t let you set up a direct debit. They did not record these payments on my account and sent threatening letters to me saying I owed late payment fees and suggesting bailiffs would show up at my door. Even if my payment has been late which it was not, they should send a warning letter before threatening you with debt collectors. Imagine paying your bills on time and receiving letters like this? I've never seen anything close to this level of incompetence from another company. I shouldn’t have to take time out of day to call them and show them they've made these errors. When I do they just shrug it off and say its a problem with WorldPay. If WorldPay is that bad then they should switch to a payment platform that works, and not harass hardworking people for money they have already paid. I am seriously considering reporting their behaviour to the housing ombudsman.

RAL · 30 May 2023