Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUsed this estate agent for the sale of my step fathers bungalow they were atrocious. The photos they took were hideous and it also took several weeks to put a board up. They took a while to answer emails and in the 4 months they had the property only had 2 viewings . When I decided to try another agents, I was told that I had to give 4 weeks notice as I was contractually obligated (even though they had no further viewings within this time )
At the time of signing up we were told (I have this in writing) that we could cancel at any time without any penalty) when I queried this they would not budge and were only interested in finding out the new agent so they could do a deal with them . Terrible service , totally untrustworthy in my opinion. I have now moved the property to another estate agents who have far better communication and are more professional .
Rachel · 5 October 2025
Agent replied · 15 February 2025
Thank you for your feedback regarding the sale of your stepfather's bungalow. We are sorry to hear that your experience did not meet your expectations and appreciate you bringing your concerns to our attention.
With regard to the photos, on the visit, our photographer checked in with you to ensure it was a suitable time to proceed, and with your agreement, the images were taken. The draft details were later shared for your review, and these were signed off before the property was listed.
The delay in putting up the for-sale board was due to our reliance on a third-party company, which was unfortunately beyond our control. Nonetheless, we recognise that this is not the level of service we strive to provide and we apologise for this.
We regret the limited number of viewings during the time we managed your property. It is important to note that viewings were refused from proceedable buyers, and the property was marketed during a slower time of the year. We recommend accepting all viewings and make it a priority to keep in contact with our vendors, reviewing why there may have been a lower number of viewings and what steps we can take to improve this moving forward.
Regarding the notice period, it is clearly stated in the contract you signed, and this was explained before listing the property and signing of the contract. We regret any misunderstanding in this regard.
We appreciate your honesty and will use your feedback to improve our services. We are committed to ensuring that such issues do not occur in the future and will review our procedures accordingly. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us.
★★★★★ 5/5
GoogleWe had a visit from Simone for valuation. She was armed with lots of research and information to help us understand her valuation. She was the epitome of professionalism, friendly and relaxed. We would recommend Paul Hubbard to anyone looking for an agent to handle or give advice on the property market .. Simone was realistic and extremely helpful. 😄
Chrissi · 5 October 2024
Agent replied · 22 December 2024
Thank you for your lovely feedback! We're thrilled to hear that Simone provided you with thorough research and a clear explanation of her valuation. She truly works hard to ensure every client feels informed and supported. It’s fantastic to know you found her both professional and approachable. We really appreciate your recommendation and are glad we could assist you!
★★★★★ 5/5
GoogleReally grateful to Paul Hubbard for all their help throughout the process. They were always there when needed, providing realistic, honest and knowledgeable advice without ever being pushy. Friendly, professional and genuinely helpful. Definitely an estate agent I’d recommend.
Lauren · 14 August 2026
Agent replied · 21 September 2026
Thank you so much for your lovely words! It was a pleasure helping you throughout the process, and I’m really glad I could make things a little easier along the way. Wishing you all the very best for the future! 😊 …
★★★★★ 5/5
GoogleReally pleased with the service from Paul Hubbard Estate Agents, especially Strachen who went above and beyond and kept me informed during the process.
Rachel · 22 November 2025
Agent replied · 18 December 2025
Thank you so much for your kind words. We’re delighted Strachen went above and beyond for you.
★★★★★ 1/5
FacebookPaul hubbards service is AWFUL, especially after sales. No one on hand to deal with your complaints or chasing up of sale, our property was sold to buyers who weren’t chain free when we instructed them to only take offers of this nature, Natalie was unhelpful and rude, no updates throughout the whole process without being promoted and phoned constantly. On completion nothing was said from Paul Hubbard, we had to issue a deadline to even get a completion date on the sale, we will never ever use them again, stay away!!
Chloe · 22 June 2023
Agent replied · 28 April 2026
Below is my review which I posted of this corrupted letting agency.
I moved into a flat on beresford road saturday 20th may. And within 24 hours the bedroom window broke when I opened it. You could not close it. It needed replacing. I had to slam the bedroom and living room doors to close them. I could not even have a shower because it was scolding hot. I was lying in bed listening to the vibration coming through my bedroom ceiling from whatever was going on upstairs. The place had scaffolding around the building. I left my property in great yarmouth because the landlord wasn't interested in carrying out the repairs from the constant pipes banging and vibration of the boiler coming through my bedroom ceiling from the flat above me. And I again have no peace after moving into this property.
The seals on two of the living room windows had broken down. So they got replaced. Then the bedroom seal broke down and that will soon be replaced. And now another living room window seal has broken down. Three of the living room windows have privacy film covering them. And in my opinion this was put up to try and hide the condensation inside them after the seals had broken down. All the windows in the property need replacing. There is quite a big gap in the bedroom door now since it was planed down yesterday. The living room door is still yet to be repaired. I emailed this agency today to ask to personally speak with the landlord, but I was refused. And I've been told that the landlord will not be replacing the windows. I paid the deposit and 6 month's rent in advance to move in. Almost £4000. I have uploaded 4 photos. One of the living room windows with the privacy film trying to hide the condensation inside because the seal has broken down. One showing the seal split on a different living room window. And two of the bedroom door where you can clearly see the gaps at the top and bottom.
I have contacted a solicitor, and environmental health. There should not be any problems at all when moving in to a rented property. I know that sometimes letting agencies do not even bother to tell the landlord about the repairs that need doing. And this is why all landlords should inspect any property they are going to rent out. They then of course can see for themselves (if any) the problems. And hopefully get them sorted before the tenant moves in. Some female by the name sophie colk tells me broken down window seals will not make any difference to my energy bills. Is she for real? Or just very uneducated? I've uploaded her email. It just shows you how corrupted this letting agency really is.
★★★★★ 1/5
FacebookPaul hubbards service is AWFUL, especially after sales. No one on hand to deal with your complaints or chasing up of sale, our property was sold to buyers who weren’t chain free when we instructed them to only take offers of this nature, Natalie was unhelpful and rude, no updates throughout the whole process without being promoted and phoned constantly. On completion nothing was said from Paul Hubbard, we had to issue a deadline to even get a completion date on the sale, we will never ever use them again, stay away!!
Chloe · 22 June 2023
Agent replied · 30 October 2023
Below is my review which I posted of this corrupted letting agency. I moved into a flat on beresford road saturday 20th may. And within 24 hours the bedroom window broke when I opened it. You could not close it. It needed replacing. I had to slam the bedroom and living room doors to close them. I could not even have a shower because it was scolding hot. I was lying in bed listening to the vibration coming through my bedroom ceiling from whatever was going on upstairs. The place had scaffolding around the building. I left my property in great yarmouth because the landlord wasn't interested in carrying out the repairs from the constant pipes banging and vibration of the boiler coming through my bedroom ceiling from the flat above me. And I again have no peace after moving into this property.The seals on two of the living room windows had broken down. So they got replaced. Then the bedroom seal broke down and that will soon be replaced. And now another living room window seal has broken down. Three of the living room windows have privacy film covering them. And in my opinion this was put up to try and hide the condensation inside them after the seals had broken down. All the windows in the property need replacing. There is quite a big gap in the bedroom door now since it was planed down yesterday. The living room door is still yet to be repaired. I emailed this agency today to ask to personally speak with the landlord, but I was refused. And I've been told that the landlord will not be replacing the windows. I paid the deposit and 6 month's rent in advance to move in. Almost £4000. I have uploaded 4 photos. One of the living room windows with the privacy film trying to hide the condensation inside because the seal has broken down. One showing the seal split on a different living room window. And two of the bedroom door where you can clearly see the gaps at the top and bottom.I have contacted a solicitor, and environmental health. There should not be any problems at all when moving in to a rented property. I know that sometimes letting agencies do not even bother to tell the landlord about the repairs that need doing. And this is why all landlords should inspect any property they are going to rent out. They then of course can see for themselves (if any) the problems. And hopefully get them sorted before the tenant moves in. Some female by the name sophie colk tells me broken down window seals will not make any difference to my energy bills. Is she for real? Or just very uneducated? I've uploaded her email. It just shows you how corrupted this letting agency really is.
★★★★★ 5/5
GoogleWe viewed a number of properties with a number of agents and found the experience at Hubbards excellent. We dealt with Louisa who was professional, knowledgeable and extremely helpful. We didn’t find the property we were after but are still looking and will use Louisa again.
Nick · 13 March 2025
Agent replied · 12 April 2025
Thank you for the wonderful feedback! We're so glad Louisa could assist you, and we look forward to helping you find the perfect property soon.
★★★★★ 5/5
GoogleI recently went into Paul Hubbard Estate Agents to find out more about getting onto the property ladder. I was greeted by a lovely person, Jack, he answered all of my questions and helped me ease my worries. I couldn’t recommend him enough
Kayleigh · 1 April 2025
Agent replied · 15 April 2025
Thank you for sharing your experience! We're so pleased to hear that Jack was able to help ease your worries and answer all your questions. It's wonderful to know he made such a positive impact, and we truly appreciate your recommendation. Best of luck with your journey onto the property ladder, we’re always here to assist when you're ready!
★★★★★ 5/5
GoogleI recently viewed a house with Paul Hubbard looking to get on the property ladder. A lovely gentleman called Jack showed me around the properties and he was very polite and knowledgeable. I recommend Paul Hubbard for their great service and support
Maddie · 1 April 2025
Agent replied · 15 April 2025
Thank you so much for your kind words! We're really pleased to hear Jack made such a great impression and that you felt supported during your viewing. Wishing you all the best as you take those exciting first steps onto the property ladder, we're here if you need anything along the way!
★★★★★ 2/5
GoogleI have recently bought a property through this estate agent. It started well with a good viewing and my offer was accepted at the beginning of December. It then took seven months to get to completion. Not directly the fault of the agents but they were not at all pro-active at getting the process moving. In fact I was told that once an offer had been accepted they were no longer involved. They were surprised when I told them after 5 months that I hadn't exchanged contracts - they seemed to be unaware of that fact. They only acted when I said I was going to pull out. This was such a contrast with my experience of selling my Midlands property.
Hilary · 24 July 2025
Agent replied · 24 July 2026
We are sorry to hear that you felt your purchase experience with us was not as you expected. We have reviewed our file and would invite you to engage with us, so that we have a fair opportunity to explain why there are certain matters within the housebuying process that we do not have any involvement in, such as applications to the Land Registry.
Delays within the conveyancing process do unfortunately happen and no two transactions are the same. Whilst we do our absolute best to help achieve desired outcomes for all parties, sometimes there are issues that are outside of our control.
★★★★★ 5/5
GoogleReally pleased with the process and service I’ve recently experienced moving into my rental property. From start to finish the communication has been excellent from Samaya. She has answered all of my questions and I’ve felt really supported and looked after. Lovely atmosphere in the office and very friendly, welcoming colleagues. Thank you so much for helping me get a lovely rental property for me and my little boy.
Laura · 5 November 2025
Agent replied · 18 December 2025
Thank you for your lovely feedback! We’re so happy Samaya could support you and that you felt welcomed by our team. Wishing you and your little boy all the best in your new home!
★★★★★ 5/5
GoogleAmazing service from start to finish. A massive thank you to Strachen for all the effort he put in to chase round for us and constantly having to listen to me every time I phoned😂 Honestly could not fault him! ⭐️ …
Vicki · 26 February 2025
Agent replied · 16 March 2026
Thank you so much for the kind words! Strachen will be so happy to hear he made your experience great. We really appreciate your feedback!
★★★★★ 5/5
GoogleBoth the estate agents and solicitors dealt with the sale of my late parents shared ownership flat, which due to been shared ownership was not an easy process, but the estate agents were efficient and their marketing of the property was excellent. They kept me updated all the way through the process until sold.
Debbie · 24 February 2026
Agent replied · 24 July 2026
Thank you for the kind words Debbie, if we can help with anything further please let us know.
★★★★★ 1/5
GoogleI'm sharing this in the hope other buyers see this and don't go through what we went through. I'll start with the Positive, the team are very friendly and easy to chat to...
Unfortunately that did not balance out the amount of lying we had to face which has now left us in a very difficult living situation.
Initially after viewing the property I was told there was private loft access and assured this was the case when putting in an offer. I asked several times to book another viewing to see this and was ignored for many weeks. In the meantime I had taken matters into my own hands and paid a visit to the neighbour who very kindly showed me the actual situation.
I asked several times to view the property with a surveyor which again was ignored for many weeks until right the end few weeks, I also asked to speak to the vendors several times and was told it was 'standard procedure' not to allow this.
For me buying a house is a big and personal decision and not being able to speak to the person who's house it is just doesn't make sense to me.
I had a builder view the property with me when I could finally get access and he found some damp.
I was told very categorically (and still have the emails) saying there is no damp in the property.
After persisting for many weeks and going through many sleepless nights I finally got to speak to the vendor who confirmed there was some damp that had been 'repaired and drying out'.
Because I am a good and honest person and I expect others to hold the same values I took his word for it and because the damp was so covered up and bodged there was nothing else apparent at the time. Things had progressed so far with the solicitors at this point that it would have been more costly to back out at this stage (and we really wanted the house).
Since living in the property a few weeks I can now confirm everything that was said was a complete lie and both the vendor and Paul Hubbard had been lying and covering up through the whole process just to get a sale. There is serious damp in the house which is now going to take a lot of cost and professionals to rectify what has been covered up.
When I spoke about this with others the general consensus was 'That's what estate agents do, they lie to get sales' and I want to publicly and categorically state THIS IS NOT OK and if we don't start speaking up then nothing will be done about this very broken industry (which is broken as a whole in terms of the whole house move process).
If you are reading this and considering or are already using PH please consider what you're being fed just to get the sale.
Gemma · 8 December 2022
Agent replied · 6 July 2023
Dear Ms Sandwell,
Further to our conversations, I believe we resolved the issues you raised and confirmed that we had no idea of the damp issues within the property and certainly took no steps to cover up those problems.
As we discussed I hope you enjoy the property in the future and wish you all the best.
Kind regards
James Umney-Kennally
★★★★★ 5/5
GoogleReally helpful service from Andrew at paul Hubbards again. Managed to find a nice property in good time that fit what I needed. I've used them once before and I'm happy to say the service has remained excellent.
Tom · 13 March 2025
Agent replied · 20 March 2025
That's fantastic to hear! We're so glad Andrew could help again and that you’re happy with the service. Thanks for your continued trust!
★★★★★ 1/5
GoogleFrom my own experience: No communication with themselves, very poor communication with me. Even the solicitor THEY asked me to use asked me how I was getting on with them! My house didn’t sell - a colleague left them 4 messages and sent 2 emails regarding a property they wanted to view with no response so is it any wonder? Instructions were never listened to - resulting in a young lady turning up to perform a survey at 3pm on a Saturday who was scared to death as she’d been informed no body would be in. Eventually I decided to pull it from the market and 2 months later I’m still waiting for them to take the for sale sign away! The only person I could commend was the photographer - she was really lovely and did exactly what she promised!
Simon · 5 October 2024
★★★★★ 5/5
GoogleI had a fantastic experience of the team at Paul Hubbard Estate Agents. I began my Norfolk search in June 2021 and finally completed (on the 4th house that didn't fall through!) in Feb 2022 and it was with Paul Hubbard and Jessica (and 'bits' of Andrew). They are extremely professional, diligent, calm, great communicators (often when my own solicitor was not!) and their follow up after the exchange and complete was above and beyond. I have bought and sold 9 properties in my life thus far and this move up from London to relocate my family was a big one and it went as smoothly as possible thanks to Jessica and Andrew at Paul Hubbard. I think a good measure of whether you would recommend an agent is whether you would return to them to sell your property when the time comes and the answer to that question, is a resounding 'yes!'. Thank you so much, Kate A (purchased in Hopton-on-Sea), Feb 2022
Creative · 6 July 2022
Agent replied · 6 July 2023
This is lovely to hear, we look forward to doing business with you again Kate, best of luck!
★★★★★ 5/5
GoogleMy mum has been exploring her options in regards to downsizing since I left home and Louisa was extremely helpful and personable with her over the phone, will definitely be in contact again soon!
Hayden · 29 March 2025
Agent replied · 15 April 2025
Thank you for your lovely feedback! We’re so pleased to hear that Louisa was able to provide such helpful and personable service to your mum. We look forward to assisting you both again soon as she explores her downsizing options. Don’t hesitate to get in touch whenever you’re ready!
★★★★★ 5/5
GoogleWe received a Good service from Paul Hubbard estate agents. Particular thanks to Andrew Pye in sales and Strachen who joined the after sales team towards the end of our sale and purchase and could not of tried harder to keep us informed .
Amanda · 7 November 2024
Agent replied · 22 December 2024
Thank you for taking the time to share your experience! We're delighted that Andrew and Strachen could help make your sale and purchase as smooth as possible. Your feedback means a lot to us, and we wish you all the best in the future!
★★★★★ 5/5
Facebookwe recently bought a house through Paul hubbard Estate agents, I cannot recommend them enough from offer to completion we dealt with Jessica she is truly amazing & nothing was ever too much. we actually rang these rather than our own estate agent we sold through (relocation). obvisouly not on our plans but if we ever sell will definatley use this estate agents.thank you again Jessica you deserve a payrise a real credit to Paul hubbard
Claire · 21 September 2022
Agent replied · 31 July 2023
Thank you so much Claire, you were a pleasure to deal with. All the best!
★★★★★ 5/5
FacebookThank you so much to the team at Paul Hubbard. A special thanks to Tara our sales progressor. Our purchase ended up not as straight forward our end, which was super stressful…. Tara kept us updated all the way to ensure our sellers, solicitors and ourselves all knew what was happening. She had faith in us and that clearly showed to the sellers who trusted her also and didn’t pull out. We are now in our first home after renting for years and we can’t thank you enough!
Lynsey · 12 March 2022
Agent replied · 31 July 2023
Thank you so much Lynsey & the best of luck in your new home!
★★★★★ 5/5
GooglePaul Hubbard Estate Agents are brilliant. Highly recommend to others. Louisa helped me find the suitable property for me! She was extremely helpful and kind! thank you for your service and support!!
Leah · 27 March 2025
Agent replied · 12 April 2025
Dear Leah
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Paul Hubbard Estate Agents. Louisa will be delighted to know that her efforts made such a difference in helping you find the perfect property. We truly appreciate your kind words and recommendation, it means the world to us.
Should you need any further assistance in the future, please don't hesitate to reach out. Wishing you all the best in your new home!
Warm regards, Paul Hubbard
★★★★★ 5/5
GoogleA friendly, efficient team who will go out of their way to help expedite the buying process. We had a transaction that was beset with difficulties through no fault of the agents; however the team at Paul Hubbard made these potential upward climbs into a downhill freewheel. Thank you to Pasquale, Olivia and the team.
Richard · 18 March 2024
Agent replied · 26 November 2023
Thank you for taking the time to leave a lovely review Richard, we have passed your praise onto the team
★★★★★ 5/5
GoogleFrom start to finish we were given an amazing service! I can’t fault their hard work and excellent communication. I would personally like to thank Natalie for going above and beyond to get everything over the line. I truly believe it wouldn’t have happened when it did without her hard work. Thank you!
Kelly · 17 March 2024
Agent replied · 26 November 2023
Thank you for taking the time to leave such a nice review Kelly, that's exactly what we are here for!
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