Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a contractor working with the letting team, I have found them to be professional, efficient and a pleasure to work with. Samaya, Suranne and Dawn are always helpful, well-organised and quick to respond which makes coordinating work and resolving issues straightforward. Their communication is excellent and they consistently demonstrate a proactive approach to ensuring both contractors and tenants are supported effectively. It’s clear they genuinely care about providing a high standard of service. I appreciate the positive working relationship. Thank you Samaya, Suranne and Dawn for your professionalism and support.
Jack · 5 July 2026
Agent replied · 21 September 2026
Thank you so much for your kind words! It’s always a pleasure working with you, and we really appreciate the support and professionalism you bring. We’re glad we can make things as smooth as possible and look forward to continuing our great working relationship!
Thanks again,
The PH Team
★★★★★ 5/5
GoogleI can highly recommend Scot at Paul Hubbard Estate Agents. From start to finish the service was professional, honest, and extremely efficient. The team kept me updated throughout the entire process and made everything straightforward and stress-free.
What really stood out was their knowledge of the local property market, excellent communication, and genuine customer service. They were always quick to respond, helpful with advice, and clearly experienced in selling homes in the area.
If you are looking for the best estate agent in the area, especially for professionalism, marketing, communication, and achieving results, I would definitely recommend Paul Hubbard Estate Agents. It’s easy to see why they have such a strong reputation locally.
A reliable, trustworthy, and highly professional estate agency that I would happily use again and recommend to friends and family.
Lacey · 5 June 2026
Agent replied · 21 September 2026
Thank you so much for such a fantastic review! It was a pleasure helping you through the process, and I’m really pleased we could make everything as straightforward and stress-free as possible. Your kind words mean a lot to Scot and the whole team. Wishing you all the best, and thank you again for recommending us! 😊
Thanks again,
The PH team
★★★★★ 5/5
GoogleI would highly recommend Alice. She is trustworthy, knowledgeable and extremely professional, while also being honest, helpful and friendly throughout the whole process. Alice was always approachable, responsive and happy to answer any questions, making everything feel straightforward and stress-free. It was a pleasure dealing with her, and I wouldn’t hesitate to recommend her to anyone looking for an estate agent.
Mark · 1 October 2026
Agent replied · 5 October 2026
Thank you so much for your kind words and recommendation! We’re delighted to hear Alice made the whole process straightforward and stress-free. We’ll be sure to share your lovely feedback with her, it will mean a lot!
The PH Team
★★★★★ 5/5
GoogleExcellent service from Scot Greenwood and the whole team at Paul Hubbard Estate Agents. Their communication, marketing strategy, and property expertise were outstanding. We achieved a great result and felt supported every step of the way. If you want a knowledgeable, experienced, and highly-rated estate agent with five-star reviews, I would not hesitate to recommend them.
Hayley · 1 October 2026
Agent replied · 5 October 2026
Thank you so much for your fantastic feedback! We’re delighted to hear you were so pleased with the service and support from Scot and the whole team. It was a pleasure helping you, and we truly appreciate your recommendation.
The PH Team
★★★★★ 5/5
GoogleI can’t recommend Alice highly enough. She was incredibly trustworthy, professional and knowledgeable throughout the whole process. Nothing was ever too much trouble, and she kept us informed every step of the way. Her friendly approach and attention to detail made everything so much easier. **Great service from start to finish, thank you, Alice!**
Alex · 1 October 2026
Agent replied · 5 October 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that Alice provided such a professional, friendly and supportive service throughout. We’ll be sure to pass on your kind words, they’ll mean a lot to her!
The PH Team
★★★★★ 5/5
GoogleA fantastic experience with Paul Hubbard Estate Agents. Scot Greenwood was knowledgeable, responsive and always available to answer questions. The marketing was first-class, with professional photography, excellent online exposure and regular updates throughout the sale. If you're looking for an experienced estate agent with outstanding customer service, look no further.
La · 1 October 2026
Agent replied · 3 October 2026
Thank you for such a fantastic review! We’re delighted to hear you were so pleased with the service and support from Scot throughout your sale. Your kind words mean a great deal to the whole team.
The PH Team
★★★★★ 5/5
GoogleHaving dealt with several estate agents over the years, I can honestly say Paul Hubbard estate agents stand out for their professionalism and customer care. Scot greenwood provided honest advise, accurate market knowledge, and exceptional support from start to finish. A trustworthy estate agent that genuinely puts clients first.
Sarah · 30 September 2026
Agent replied · 1 October 2026
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear you felt supported throughout the process. It was a pleasure assisting you, and we truly appreciate your recommendation.
The PH Team
★★★★★ 5/5
GoogleI've had the pleasure of working with Ruth for one of the rental properties owned by the company I work for and have found her to be most helpful throughout. The assistance with the documents and the explanations provided were insightful and took the stress out of the process. A big well done and thank you to Ruth, from all of us involved.
Heather · 24 March 2026
Agent replied · 24 July 2026
Thanks Heather, we look forward to working with you again.
★★★★★ 5/5
GoogleWe used Paul Hubbard to reluctantly sell our beloved home. We shopped around before signing up and they had the best statistics at the time for selling our type of property. Even in a tough market they provided multiple suitable clients who were interested in the house. James in particular was consistently excellent. He always listened to us and advised accordingly. He understood our position exactly. He gave us really useful advice how to sell our house and how to get the best price. We worked well as a team and got a good outcome for all parties. Moreover, he was also available to talk to other agents on our behalf when we were pursuing an onward purchase. He even assisted us in those negotiations when needed. Their fees were competitive. They were not pushy to either us as sellers or to our potential buyers. They were always available when we needed them. It was a team effort. I want to be fair and also thank them. Tara in the aftersales team was also fantastic. Joey was always very approachable and did a good job with a number of the viewings we had. Strachen also chipped in at the end, finishing off all that lovely paperwork. Thank you all so much.
Adam · 5 October 2025
Agent replied · 15 February 2025
Thank you for your thoughtful review! We’re so glad to hear that James and the team were able to support you throughout the process. It’s great to know that the advice and guidance helped you achieve a great outcome.
Thank you again for trusting us with the sale of your home. If you ever need assistance in the future, we’re here to help!
★★★★★ 5/5
GoogleThis is for Jack Crisford who works at Paul Hubbard Estate Agents I have to give Jack a glowing report. He has exceptional market knowledge. Not only is he friendly but he is also genuine. My wife and I are making a lifelong decision to move from our home in London to Suffolk. We were somewhat apprehensive about moving, but Jack has been a real treasure in helping us find our "Forever Home", I would highly recommend Paul Hubbard Estate Agents and Jack if you are looking for a reputable agent.
Josh · 5 October 2025
Agent replied · 5 March 2026
Dear Josh,
Thank you so much for your incredibly kind feedback! It’s wonderful to hear that Jack Crisford provided exceptional support during such an important and life-changing decision for you and your wife. Moving from London to Suffolk is no small step, and we’re delighted that Jack’s market knowledge, genuine nature, and friendliness helped ease your apprehensions and guide you to your “Forever Home.”
Your recommendation means the world to us, and we’re truly grateful for your trust in Paul Hubbard Estate Agents. If we can assist you in any way moving forward, please don’t hesitate to reach out. Wishing you both all the happiness in your new home!
Warm regards, Paul Hubbard
★★★★★ 5/5
GooglePH have been very supportive of me as I have been selling my parents' house from a distance. Their initial marketing advice was sound and sensible and they managed the resulting large number of viewings efficiently. They also managed the relationship with the ultimate buyer on my behalf and sorted out the inevitable 'to-ing and fro-ing' with minimal drama. We have a result. The house has sold for not far short of the asking price - and I only had to visit the property twice, from 150 miles away, during the process. A real success. Thanks, in particular, to Andrew, Strachen, Louisa and Lizzie for holding my hand along the way.
Andrew · 5 October 2025
Agent replied · 25 July 2025
Thank you for such a thoughtful and detailed review. We're so pleased we could support you through what can be a challenging process. It's great to hear that our advice, communication, and coordination helped make things as smooth and stress-free as possible. We'll be sure to pass on your thanks to the team.
★★★★★ 5/5
GooglePaul Hubbard were fantastic to deal with! Massive thank you to Jolene and Stachen Boyd especially!
Jolene was very helpful, informative, didn’t rush us on are viewings and has brilliant people skills.
Stachen also a big thanks for pushing the solicitors etc. Paul Hubbard estate agents couldn’t have made it any easier for us. Regards Jack and Abbie
Jack · 5 October 2025
Agent replied · 22 December 2024
Thank you, Jack and Abbie! We're so pleased to hear you had such a positive experience with Jolene and Strachen. We'll be sure to pass on your kind words. Wishing you all the best in your new home!
★★★★★ 5/5
Facebookracists including the landlord who gave me a no fault section 21 notice in retaliation for me getting environmental health involved with the issues that have been going on since may 2023. 4 flats in the building I'm in. only 2 are occupied. one isn't fit to live in. one has so many occuring problems. the tenant above me is a nut job so doesn't care about anything. and the one I'm in has had the most problems. since moving in may 2023 the problems still haven't been sorted. just ask environmental health at East Suffolk council about these people and their properties.
Khan · 22 April 2026
Agent replied · 6 August 2026
We take allegations of discrimination very seriously and categorically reject the suggestion that we or the landlord acted on the basis of race. As this concerns a private tenancy, we cannot comment on the specifics of an individual's circumstances in a public forum. We have always sought to act in accordance with our legal obligations and have responded to issues raised during the tenancy. Where concerns have been reported, they have been addressed through the appropriate channels. We wish the tenant well and will continue to deal with any outstanding matters through the proper legal process.
★★★★★ 5/5
GoogleRuth has been absolutely fantastic over the last three years. She is an asset to the company and just a lovely person too! Cannot thank her enough for everything she has done to help myself and husband during our time renting with Milne and moser! Paula has also been a wonderful help whenever Ruth was unavailable. Thank you ❤️
Karah · 24 July 2025
Agent replied · 24 July 2026
We are really grateful for your review, Karah, and we are delighted to hear that our lettings team have been so good to deal with.
★★★★★ 5/5
GoogleA mammoth successful transaction.
Fantastic after sales service. On the ball and negotiate impartially. Natalie, Tara and Simone were very helpful.
While I appreciate all their efforts i must give a looooooot of credit to Pasquale Porter. The level of professionalism this girl performs her job is beyond pristine. Nearly 8 months of emails and phone calls with the sale nearly falling through more than twice. If it wasn't for Pasquale this sale would've never happenned.
Thank you all.
Zoe and Karim
Karim · 5 October 2024
Agent replied · 6 July 2023
Thanks very much Karim!
★★★★★ 5/5
GoogleWe sold our house with Paul Hubbard Estate Agents, and also ended up buying our next house with them after our initial purchase of another property with another agent fell through. While selling our house turned out to be a little bit more stressful than anticipated, I cannot thank Tara from the after sales team enough for all of the support she provided throughout the experience. Tara was absolutely brilliant from the beginning right through to the end, when we finally got there!
It was also a bit of a blessing that our other purchase fell through as we got to continue working with Tara and we knew we were in good hands. Thankfully our purchase was nowhere near as stressful, but that was also helped by the fantastic communication from Tara all the way through.
I wouldn't hesitate to recommend Paul Hubbard Estate Agents to anyone, they've been fantastic from start to finish! We had brief dealings with another agent who were so pushy, and it was a relief that the team at Paul Hubbard Estate Agents were not like that at all - everyone we dealt with was just so helpful.
Jessica · 5 October 2024
Agent replied · 24 August 2024
Thank you Jessica, selling and moving homes can be a stressful time but we are here every step of the way to make it as seamless as possible, your kind words have been passed over to Tara
★★★★★ 5/5
GoogleGreat work from the team at Paul Hubbard.
Jess was very punctual with the viewings performed at my property and retained alot of information regarding the house which was relayed onto the interested parties.
Olivia arranged all the viewings and kept me well upto date with all the details and statuses of everyone interest right up until we were given the offer! 🙂
I seriously can't thank you enough for making the process so stress free and allowing me to leave it in your hands to get done.
Thank you all!
Sam · 5 October 2024
Agent replied · 24 August 2024
Thank you for choosing us to assist in the sale of your property, we wish you all the best!
★★★★★ 5/5
GoogleHuge thanks to Olivia for finding a buyer for our property and Pasquale for progressing the sale. Pasquale is by far the best progressor in the business taking ownership and thoroughly liaisng with the whole chain. She is such a warm, friendly person who builds a special rapport with buyers and sellers alike and it is obvious that she genuinely cares. Both Olivia and Pasquale are real assets to Paul Hubbard and made what can be a stressful process very smooth because we were kept informed at every stage. Thank you.
Tania · 5 October 2024
Agent replied · 24 August 2024
Thank you Tania, they are indeed! It's lovely to hear your positive experience!
★★★★★ 5/5
GoogleI have been a tenant under the management of Paul Hubbard Estate Agents for the past four years.
In that time, I have found the entire PH Team to be extremely, polite, supportive and professional. They’ve always been quick to respond to any maintenance issues , always sending a professional contractor to my accommodation as soon as they physically can.
On a personal note, I struggle with severe OCD, yet the PH Team have always been more than understanding, supportive and have always respected my request for gloves, masks and shoe coverings to be worn by any of the PH Team completing their 6monthly check up, they also ensure any Contractors visiting me for any maintenance issues also comply to unusual request.
Lastly, I noticed someone mentioned a Team Members name in a very negative way, I have spoken to the same Team Member many times, and they’ve nothing short of being super polite and super supportive which must be difficult as I can be unintentionally very annoying with my OCD traits, I also think it’s unnecessary to name people personally on a review unless it’s in a positive manner.
Unfortunately, I have moved on from being under the care and management of the PH Team hence the review.
Wishing you all the success that you deserve and I’m positive we’ll be seeing more PH sites dotted throughout the East Anglia region very soon
Thank you for the past four years and I’ll always be grateful for the compassion, understanding and support with my personal issues, you seriously made my life bearable whilst I was under your Tenancy and I’ll never forget you for it……
The · 5 March 2026
Agent replied · 21 September 2026
Thank you so much for taking the time to share such a heartfelt review. Your kind words truly mean a lot to the whole team, and we’re incredibly grateful to have been able to support you over the past four years. It was always important to us that you felt heard, respected and supported, and we’re so pleased to know that made a difference.
We’re sorry to see you move on, but we wish you nothing but the very best for the future. Thank you again for your trust, kindness and lovely words.
Kind regards,
The PH team
★★★★★ 5/5
GoogleFound us a rental in record time, Incredible efforts by Ruth and team!
Bruce · 24 June 2026
Agent replied · 24 July 2026
Thanks Bruce, good luck in your new home.
★★★★★ 1/5
GoogleOur landlord handed over control of our flat. Over 2 years with him we never missed a day of rent, as soon as Paul Hubbard take over they tell us our rent is late and we are in arrears. Three months in a row this happened and three months in a row we proved that we had sent the rent on time. Still they accuse me of not paying rent on time. I was interrupted several times whilst trying to explain that I have done nothing different to the previous 30 on time rent payments. Still i was ignored and treated like the cause of the problem. They cause problems, they don't solve them.
Sam · 5 July 2026
★★★★★ 1/5
GoogleThis estate agents Completely ripped me off and lied to the dps service about me the flats are cold and mouldy and iv had 2 off them so i should know avoid if at all possible they only care about there profit no compassion or care for people awful moral code..i will continue to let as many people know through any means i can my awful experience with these guys every social media post i see asking for recommendations i will continue to jump on and tell my story i hope i have cost you many deals since you ripped me off and blackened my name.
David · 9 October 2025
Agent replied · 1 March 2025
You have been informed about leaving multiple reviews, and your multiple accounts have been reported to Google for harassment. If you wish to discuss any points with us, feel free to call the office, which we have advised numerous times.
★★★★★ 5/5
GoogleWe moved from up north and Paul Hubbard was not our estate agent, but that of the house we were buying. However Natalie Forwood actually went above and beyond for us and I could not praise her enough. Natalie was always in touch with us on developments, always polite and very professional.
Again I could not recommend Natalie and the team more.
Claire · 5 October 2024
Agent replied · 22 December 2024
Thank you for your wonderful feedback! We're so pleased to hear that Natalie went above and beyond to support you throughout the process. It's great to know she kept you informed and provided such professional service. We truly appreciate your recommendation and are glad to have been part of your journey!
★★★★★ 5/5
GoogleHaving decided to sell my home in Lowestoft I was dubious as to which estate agent to use. Eventually went with Paul Hubbard and they have not disappointed. Communication and professionalism is top notch, speaking with Louisa I found her very friendly and helpful. Cannot recommend highly enough!
Janine · 14 April 2025
Agent replied · 5 March 2026
Dear Janine,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that your experience with Paul Hubbard Estate Agents exceeded your expectations. Selling a home can be a big decision, and we’re so pleased that our team, especially Louisa, was able to provide the professionalism and friendliness that made the process smoother for you.
Your kind words mean a lot to us, and your recommendation is truly appreciated. Should you ever need assistance again, we’re always here to help. Wishing you the very best!
Warm regards, Paul Hubbard
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