Minors and Brady Lowestoft reviews

★★★★★ 5/5

Trustpilot

Patience and persistence count

Rosie Turley has made this notoriously difficult process (buying a house in England) more bearable. She has kept track of the purchase process over a considerable period of time, and made me feel that at least someone was on side in the face of complications. Like others at Minors and Brady she has chased information diligently, prodded the various parties to maintain communication, and steered events as far as possible to achieve a satisfactory conclusion. Thank you Rosie, and well done.

Tony · 21 May 2024

★★★★★ 5/5

Google

Sam was exceedingly helpful in supporting us in getting an issue in our new rental fixed. He was able to put us in touch with someone really quickly who came out the same day and the issue was resolved very quickly. Thank you again for the help!

Holly-Louise · 17 August 2025

★★★★★ 5/5

Facebook

We had an excellent buying and letting experience from the start. All the staff I have dealt with have been incredibly professional, have offered great communication and been have been extremely helpful in there areas of expertise. All of them are an asset to your company. A big shout out to Lee, Charlie, Emma and Callum. Thank you so much for all your help. I would happily recommend Minors and Brady. A pleasure to do business with such a polite and all rounded team.

Charles · 21 April 2021

★★★★★ 5/5

Trustpilot

Outstanding

From the word go the team at Minors and Brady have been outstanding. Bradley with the valuation was very friendly, professional and knowledgeable. Connor was proactive from the start and had viewings lined up within hours of the property going on the market. The brochure was tastefully done by Nivea. The communication was excellent and we were kept in the loop at all time. I would highly recommend Minors&Brady

Myriam · 14 November 2024

★★★★★ 5/5

Trustpilot

I have found Minors and Brady excellent…

I have found Minors and Brady excellent agents from the initial marketing of my house ( beautiful photographs) through to the final stages of exchange and completion .As well as being very professional they were all friendly and helpful especially Rosie Turley who managed to get things done during the final very stressful exchange period when it seemed the solicitors were not communicating: Rosie would e mail me regularly to update me and finally ,I felt through her persistence , we finally exchanged and completion is Tuesday 21 May .Thank you .Chris Church

Chris · 14 May 2024

★★★★★ 5/5

Google

After 4 other agents failed to sell my mother's flat, minors and brady sold it... Dan and his team were all great at what they did. Nagilla in the after sales care team was incredible. She went the extra mile on so many occasions, delivering above and beyond service... Thank you all so much... Highly recommended!!!

Amanda · 30 November 2023

★★★★★ 5/5

Trustpilot

Lovely Hannah!

We decided to veiw a bungalow after seeing one online we liked the look of. We were greeted by a lovely Lady called Hannah Graver. We hadn't viewed a property for years. Hanna was so lovely. Patient and informative. We also met her the next day to veiw two more properties. We felt so relaxed in her company. It was as if we already knew her. Great personality and funny too. We highly recommend Hannah and would just like to say what a great asset she is to the company Minos & Brady.

Mrs · 9 May 2024

★★★★★ 5/5

Trustpilot

Impeccable service is an understatement

I started my journey of sourcing a rentalproperty some time ago now and had the pleasure of dealing with Sonya!I was pleased to know that Sonya had transitioned to Minors and Brady as this meant I could still deal directly with her.Sonya is by far an asset to any company and M&B should value her presence within yours.I will continue, for as long as I need too, to deal with Sonya she goes above and beyond the call of duty and is professional kind and caring in what she does. The main point for me is she listens, if you say you are looking for something in particular or do not want something in particular this is taken on board and you are not inundated with houses that simply don’t suit your needs. Well done Sonya and thank you so very much for all your efforts and hard work!!

Alison · 9 May 2024

★★★★★ 5/5

Trustpilot

From when we viewed and accepted the…

From when we viewed and accepted the property Cassandra Creak was amazing. She would contact us regularly with updates or if there was any news we needed to be aware of. After selling our property we didn't hear from our agents. However Cassandra chased them up when needed and always contacted us with updates. We couldn't have asked for a better service, thank you Cassandra and the Team! Would also like to say thank you to Melanie who met us for several viewings, very friendly, knowledgeable about the properties and professional. Thank you Team, we love our new home!

Paul · 9 May 2024

★★★★★ 5/5

Trustpilot

Excellent Viewing experience

We had a viewing with James in Norwich. I expected the same type of experience as with most other real estate agents. You have a question and you hardly get an answer that would be informative enough to clarify it. James was informed, engaged, communicative, and extremely pleasant. I didn't have the feeling that this was just another job for him but the fact that our dilemma of making the right choice for our new home was his concern as well. I wish him a bright career! Well done!

Mr · 2 May 2024

★★★★★ 2/5

Google

We bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues). The valuation and initial engagements with Henry were very positive. Good start. The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in. We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken). One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone. We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt. Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee. We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little. My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.

Luke · 28 April 2024

★★★★★ 5/5

Trustpilot

Ellie was great on my revisit to the…

Ellie was great on my revisit to the property I’m currently purchasing she took the time to answer my questions about the process! As a first time buyer it can be a little overwhelming but Ellie was great at putting my anxiety at ease. I’d also like to thank Alfie for showing me round on the initial viewing. Kyle & Daniel for helping me get the property sale agreed and George for working hard to get me booked in!

Danno · 15 May 2024

★★★★★ 5/5

Trustpilot

We are first time buyers and have just…

We are first time buyers and have just exchanged! Minors and Brady have been excellent from start to finish talking us through this process which we thought might be quite daunting to start with! Everyone on the team that we have spoken to have been very friendly and helpful. The after sales care advisor Jess Kemp has been very reassuring, she’s kept us informed every step of the way. She’s been great at finding out answers really promptly to questions we had and has made the process feel very positive and straightforward.Thank you Jess and to the team at Minors and Brady.

Holly · 26 April 2024

★★★★★ 5/5

Trustpilot

Great service from start to finish

We’ve now exchanged on our 2 properties we have sold with Minors and Brady. Firstly, the after sales care we have received from Jess Kemp has been great, we were working to a certain move date and Jess went above and beyond to make sure this date was met with a chain of 4 houses. She was always proactive progressing the chain and was always really clear and honest with any updates and always a pleasure to talk to and make time for us. The whole transaction from having the property valued, viewing taking place and after sales has been seamless and really made a stressful time actually enjoyable.Thank you to the whole team!

Kyle · 25 April 2024

★★★★★ 5/5

Trustpilot

Nagilla at Minors and Brady was…

Nagilla at Minors and Brady was incredibly helpful throughout my process of buying my first home. I am new to the process as I have never bought a house before and had lots of questions. Nagilla would always answer my questions promptly and help me out. Some of the process was delayed due to solicitors and I could tell Nagilla was passionate at getting me updates especially when I was starting to get impatient. I would definitely recommend Minors and Brady and Nagilla. Thank you so much!

Hannah · 24 April 2024

★★★★★ 5/5

Trustpilot

A very responsive and efficient…

A very responsive and efficient company. Appointments made quickly and professionally by the staff taking the enquiry (Kerry?)Elle met us on two days for several viewings and was always prompt, polite, informative and friendly. Queries raised were communicated back to the office and we received call backs and information very quickly from the lady who dealt with them. House hunting is not easy but very impressed with all involved.

Jenny · 28 October 2024

★★★★★ 5/5

Trustpilot

Personal & attentive

Myself and my partner are in the process of placing our property on the market, to which, we have been in liaison and supported by Karrol from the Wroxham branch. Both myself and my partner have been struck by the kindness and attentiveness of Karrol. Karrol has been attentive and personable throughout our communications making our experience thus far pleasant and smooth. His support and interactions are second to none, providing a feeling of reassurance and comfort. Myself and my partner highly recommend and have no doubts that people would receive and benefit from such service.

Joshua · 23 April 2024

★★★★★ 5/5

Trustpilot

Mia Staff was very helpful and knowledgable

Spoke to Mia Staff about the viewing we had in advance and she guided me and assisted me on a viewing time to suit around me. After putting in an offer being accepted. Mia was extremely helpful with the next steps and guidance, this is a great help being a first time buyer myself and not knowing the process.I recommend speaking to Mia, if you need someone with good knowledge about the market, someone being honest with you and giving you guidance with paperwork side of things. Very helpful. Thank you Minors and Brady.

Megan · 23 April 2024

★★★★★ 5/5

Trustpilot

Clair Wilson is a credit to minors and…

Clair Wilson is a credit to minors and brady and a superstar to us,during the whole process she has been amazing and the one person who has kept us informed, chased the solicitor from both sides and got the whole thing over line, with her we would of pulled the plug. Thank you for your hard work, polite and calm manner, very much appreciated and would 100% recommend

Marc · 11 November 2024

★★★★★ 5/5

Trustpilot

From the very first meeting with…

From the very first meeting with Bradley to the confirmation of exchange of contracts with Claire Wilson the service and the different staff have all been excellent.Claire kept me up to date on everything going on, was very patient and understanding with my questions and explained everything clearly.An excellent idea to have a sales progressor but even better to have the best in the business.Thank you to you all and special thank you to ClaireChristine Dalrymple

Christine · 2 July 2024

★★★★★ 5/5

Trustpilot

Maggi and I met with Joe Slaughter…

Maggi and I met with Joe Slaughter (Property Consultant) at Blacksmith lane Cottage on Thursday 18th April. Immediately Joe came across as very engaging and proceeded to give us a guided tour of the cottage. His manner was very bright and listened to anything we had to say. He clearly had done his homework and answered pretty much all our questions but in addition he offered more with his personality and brightness. We have viewed a fair few properties recently and Joe is by far the must engaging and caring agent we have come across. The vendor should be very pleased that Joe presented this cottage as we are definitely booking a second viewing. Thank you Joe and hope to see you on second viewing.

Stuart · 19 April 2024

★★★★★ 5/5

Trustpilot

Megan Clarke …after sales advisor

Megan Clarke dealt with the property after sales of the house I bought for my daughter which completed this week. Megan was regularly in contact and was always enthusiastic & positive. The process to completion was made 100% great by her professional updates, following up solicitors & reassurance at all times. Her happy and friendly demeanour was brilliant . Thank you Megan. We wouldn’t hesitate to recommend you…

Lindsey · 7 November 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Very impressed with Minors & Brady so far. Transaction of looking for a property easy & well organised. Hannah was very professional, pleasant & helpful. Further forward, after finding the property I want, Macey was excellent at keeping us well informed, again professional & polite. Lastly, I had a great chat with Connor who added the icing to the cake. Hopefully, the sale will go through without a hitch. Thank you Minors & Brady Lowestoft.

Sally · 16 July 2024

★★★★★ 5/5

Trustpilot

Me and my girlfriend have just bought…

Me and my girlfriend have just bought our first house together. From having no knowledge or past experience of the process, we have relied on staff from Minors and Brady quite heavily to take us through the process. Jess has been most helpful in answering any question that we have asked her and has sorted a lot of things that we requested over the past couple of months. Not only Jess but all other staff we have dealt with from Minors and Brady have been excellent in their service. The person (unfortunately can’t remember his name) who showed us round the house when we first viewed it was incredibly helpful and convinced us to put an offer in which is the best decision we’ve made and when we popped into the Dereham branch the other day, Kyle was good enough to check over all the paperwork/contracts we had to send off to our solicitor even though it’s not his role or responsibility to do but he made us feel confident that we hadn’t missed anything out.

Samuel · 12 April 2024