Minors and Brady Lowestoft reviews

★★★★★ 1/5

Trustpilot

Horrendously disappointed

Horrendously disappointed, If I could give no stars I would. Minors and Brady are a team of young aspiring individuals which are all around my age bracket, and some of whom I know. I came across a property by accident that happened to be everything I wanted for my first investment. I was very clear to explain my circumstances and also ask the owner of the property, theirs. Turned out they were not in a hurry which was the security I needed to move forwards with an offer. I was so excited when my offer had been accepted and thought it was just a waiting game for the legalities to be processed.I happened to run passed the property 2 weeks ago and noticed the for sale board was finally updated to sold.Today, I had a call after 2 months of no contact, and answered to a lady who casually advised me the apartment was sold as of 2 WEEKS AGO to someone else.She advised the property owner was in a rush to sell and they’ve had her on the phone everyday? I was told she was in no rush and her new property was not ready until January.No one has contacted me for 2 months to tell me this, let alone someone has offered or PURCHASED the property, despite my offer being accepted and also 2 WEEKS LATE.I was advised I can take an email and put it in writing for them, which I swiftly declined and advised Lee can call and speak to me., In which it was like speaking to a child. He took no responsibility, and said there was nothing he can do followed by continuing to gas light me into this being my fault for not explaining I am in a position to purchase the property outright, but at no point was I under the impression that there was any urgency. Dan from the lowestoft branch, (Lee’s cousin, because they’re all friends and related to each other, how Norfolk and unprofessional) has unfortunately had the wonderful experience of my wrath. He so far has take much more accountability despite it being nothing to do with the Lowestoft Branch.. however they still have a chance of making commission as they have my property up for sale.. so that’s more likely to be the reason why. I am going to be escalating my complaint with the assistance of my solicitor but I thought I would come on here to direct potential customers somewhere else. Just a group of young boys trying their hand in the property game. I had high hopes for them, but absolutely AWFUL service.What makes me laugh, is the most is under a certain persons name on ‘meet the team’ it quotes:‘He is dedicated to providing exceptional service and ensures regular communication with each client’ Fabulous! 🤣

Nina · 5 September 2023

★★★★★ 5/5

Trustpilot

Hannah recently showed us around a…

Hannah recently showed us around a property. Hannah came across in a professional but friendly and approachable way. Hannah was able to answer any questions that we had and seemed to have a good knowledge of the property.

Michelle · 13 March 2023

★★★★★ 5/5

Google

We met Hannah yesterday to view a property , she arrived on time was very professional and helpful throughout . We spent as much time as we needed and didn't feel in any way rushed . Hannah is a lovely lady and a credit to your company .PositiveProfessionalism

Anita · 9 January 2022

★★★★★ 5/5

Trustpilot

Steve was helpful and kind when i meet…

Steve was helpful and kind when i meet him to view the house, he eolain everything regarding the house.

Jaymar · 11 June 2024

★★★★★ 5/5

Trustpilot

Great company nice branch

I would definitely recommend Lowestoft branch everyone were so helpful especially Connor

William · 8 October 2024

★★★★★ 5/5

Trustpilot

Quick review

Quick review. A big thank you to Sonya Balls. Really appreciate your help with looking after our property.

Stuart · 26 June 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from Sonya

Absolutely fantastic service from Sonya Balls. As a new landlord I find the whole process fairly daunting and overwhelming, Sonya has supported me every step of the way with frequent updates, always calling / emailing when she has advised she would, explaining areas I was unsure of. Sonya has really made the whole process so much easier and less stressful for me. She is a super star - thank you!!!

Levi · 10 April 2024

★★★★★ 5/5

Trustpilot

Working with Lauren Newby in Lettings

Working with Lauren Newby in Lettings. Lauren is really friendly and helpful and goes above and beyond to help. She is also extremely efficient and has excellent communication skills.

Vijay · 8 November 2023

★★★★★ 1/5

Trustpilot

Fire regulations concerns

Our daughter and her friend were looking to rent a flat. They had seen a flat that she liked and placed a deposit for holding, even though it hadn’t been signed off by building regulations. My husband and I were away at the time when she viewed the flat, if we would have been home it would have been very different matter.On reading the description of the property and looking at the photos it seemed ok. However when looking in depth at the property we noticed that the second bedroom ( which our daughter would have been sleeping in) had a long double glazed frosted window. No open window in the room at all, so no fresh air or no natural daylight, but most importantly no exit from the room if a fire had broke out.After several phone calls, my husband had spoke with a member of staff and questioned them regarding this problem. Nobody had any idea if this was safe or not. When being questioned about how our daughter would escape if a fire were to break out the answer was “ there is a fire escape out of the front door down the stairs” that’s all good and well if you can predict where the fire is, if the fire would break out in her bedroom, or the hall she had no escape. We have spoke with several companies, suffolk police and checked the government’s website and the information written about the flat by advertising it as a two bedroom flat is not lawful. It can be advertised as a one bedroom flat with a ie nursery, study, playroom but not a bedroom for sleeping. This is dangerous. Minor and Brady will not return the deposit and has already advertising it again as a two bedroom flat. I feel very disappointed in Minor and Brady customer service it has been frankly appalling. The reason for writing this is to please check out the properties to make sure they have an adequate fire escape. I feel Minor and Brady could have handled this situation differently by advertising the property as it should be.I feel the safety of their tenants should be paramount but sadly this doesn’t seem the case. I feel I should leave on a positive note, they do answer the phones

KERRIE · 22 August 2023

★★★★★ 5/5

Facebook

Minors & Co, provide a service second to none of which I would confidently recommend to anyone. Jamie is very professional and clearly knows his business. Nothing is too much trouble and enquiries are answered with speed, he is diplomatic and very supportive and with his care and attention, the whole transition runs very smoothly. A very proficient & personal service!

Sarah · 20 April 2015

★★★★★ 1/5

Trustpilot

4 Lies in 4 days...well done!!

This email to the manager explains our experience!................................................................................Hi, I was told you are the manager at M&B and the person I should write to.Last week, my wife and I visited Anne and Paul at 45 *** ***** Way for a viewing appt. I believe your rep was 'Emily'We looked around the house and it was within our price range up to £380,000.When we finished, we told Emily we would like to put in a starting bid of £350,000 to get negotiations going.Vendor, A*****, told us she wants to move asap as her daughter has stage 4 cancer and the money could help her get treatment. (I'm not breaking any confidentialities here as they told us that they informed you guys of the situation. A***** and her husband also have seen a house they would like to buy.Emily said she would take the offer back to the office and get back to us.From Tuesday through to Friday, I'd called your office and kept getting told the colleague dealing with it is on the phone and would call me back. Of course, no such call came through.Finally, on Friday, a male colleague said they had put the offer to the vendors but it had been refused.My wife and I felt something wasn't right with your company as we had received no contact by email, which I believe is common practice, so decided to visit the couple again in person.A***** was surprised to see us as it transpired that you had told them that very day that they had received no offers! They knew we were very interested on our first visit and we told them they would hear from us.Then she tells us she wanted to put the house up at no less than £400,000, a figure we would not have entertained had you guys been 'honest'. (Here, I left a link to the word 'Honest' as defined by the online Cambridge Dictionary!)Apparently, you told her you would use your 'Tactic' of advertising lower than the asking price to "Bring more people in" (Yeah...sod other people wasting their time and getting their hopes up, eh!)Bottom line is...your Michael Murine company is Lying to the public with regards to the price....Lied to my wife and I about our offer having been put forward...Lied to us about it being refused BUT, and this is the most telling and in my opinion, unforgivable lie...You Lied to the vendors that they have had no offers purely because your aim is to maximise your commission and not give a damn about that poor couple and what they are trying to do for their daughter.Mate...no wonder estate agents are so reviled!Shame on you all.

Barrington · 21 August 2023

★★★★★ 5/5

Trustpilot

Caitlin

Caitlin was very helpful, she was quick to respond and would always help if we had any questions. She kept all of us involved informed and up to date with information. Thank you!

Ellissa · 25 July 2023

★★★★★ 5/5

Trustpilot

A very positive viewing experience

Lewis was the young man to show me round 2 properties today. He was friendly and competent, and although he didn't have all the answers promised to refer my questions to the appropriate colleague at M&B.

Mary · 24 April 2023

★★★★★ 5/5

Trustpilot

We had a viewing with Emily Bygrave and…

We had a viewing with Emily Bygrave and she was brilliant!! Nice and friendly and bubbly. Very patient with us asking lots of questions! Thank you Emily for showing us the house with such enthusiasm.

Alex · 22 May 2023

★★★★★ 5/5

Trustpilot

James was very knowledgeable and…

James was very knowledgeable and professional and made us feel very comfortable. Thank you very much

Ruth · 22 July 2024

★★★★★ 5/5

Trustpilot

Connie was excellent

Connie was excellent! So helpful in the early stages of buying a property and completely putting our minds at ease.

Zoë · 10 May 2024

★★★★★ 5/5

Trustpilot

Staff very friendly and professional

We found all the staff at Minors & Brady very helpful, pleasant and professional. We came up from London with just a four day window to view as many properties as possible. Penny pulled out all the stops to get us half a dozen confirmed viewings. We were met at the properties by Emily Bygrave who we found very knowledgeable and pleasant. We also were shown a couple of properties by a young man, unfortunately I cannot remember his name but he was also charming and professional. I would highly recommend this firm.

Kathleen · 10 August 2023

★★★★★ 5/5

Facebook

Special thanks to Molly, Jack and lee for the sale of my house! You guys are amazing, my house was sold in 3 weeks, I was kept updated at each stage, offered lots of advice and a listening ear when needed, nothing is too much trouble, so easy to deal with. Thank-you all very much! 😊

Jayde · 14 November 2019

★★★★★ 5/5

Trustpilot

Excellent time keeping

Excellent time keeping.Hannah Graver was both friendly and knowledgeable about the property being viewed, giving clear and concise information relating to the history of the property and other current interests / potential purchasers.

Ian · 12 July 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Cassandra was very helpful throughout kept me informed from the very start of the sale right up to the time I picked the keys up. Very happy with the service I received from minors and Brady.

Lee · 7 February 2023

★★★★★ 5/5

Trustpilot

Corton viewing

Hannah was really helpful and informative and was able to answer all of our questions. Although we are still looking , we feel confident that Minors and Brady will be able to help us find the right property.

Steve · 7 February 2023

★★★★★ 5/5

Trustpilot

Lovely Staff

Have been very helpful and patient when finding a home, Beth was very useful and helped us find a place we love! Elliott was also very kind and funny when showing us around!

George · 10 July 2023

★★★★★ 5/5

Google

Hannah Graver showed me round a property this week and she was very professional, friendly and gave me lots of information about the property. She put me at ease, didn’t rush me and was very knowledgeable. She is a credit to Minors & Brady. Thank you Hannah!PositiveResponsiveness

Janet · 9 January 2022

★★★★★ 5/5

Trustpilot

Very helpful and friendly.

Emily was very helpful and friendly at both viewings had so far, and very knowledgeable about the properties themselves. No question was too much and gave plenty of space and time to view.

El · 7 July 2023