Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookAbsolutely fantastic
Callum Lindsay especially was with us answering all our questions every step of the way, he is a credit to the company. His customer service is exceptional we also had the pleasure of talking to Cassandra Creak who also has fantastic customer service skills, they are both very reliable and professional a credit to Minors and Brady thank you for all your help and making our dreams come true. Would highly recommend Minors and Brady their staff really are amazing
Michelle Poole
Michelle · 10 July 2020
Agent replied · 22 February 2025
We had a wonderful viewing of shepherd close by Brook Kelly, very knowledgeable and answered all are questions. From louise & Arthur.
★★★★★ 5/5
TrustpilotHouse viewings with Melanie and communication with Sarah
Melanie showed us round many properties and was really helpful. She recommended some great properties to look at. She has been very patient with us and answered any questions we had. She is really lovely and friendly, making the house viewings relaxed. I also want to mention Sarah who has been so great with keeping us up to date with everything and booking viewings for us. She has been very kind and patient on the phone. Very friendly and professional.Sam willett
Samantha · 26 March 2024
★★★★★ 5/5
TrustpilotBeth Linton at the Wroxam branch has…
Beth Linton at the Wroxam branch has been very helpful with getting our letting application under way! Fast responses and helpful information given also very straightforward to follow as first time renters! We recommend Minors and Brady to anyone who is looking to rent a property! 10/10 service We also want to mention Steven Hill for his wonderful viewing he did with us at the weekend! He knew his stuff and no question was too much! He was so helpful and cheerful really made the experience a fabulous one!
Francesca · 25 March 2024
★★★★★ 5/5
TrustpilotMinors and Brady have been brilliant…
Minors and Brady have been brilliant throughout our house search and have really helped move the process along so we could get into our dream house as soon as possible. Jess (sales progressor) has been particularly amazing throughout, any question or query myself or my partner have had, she has been on hand to answer promptly. She has called regularly to check in that everything is okay with us and that we’re happy with the advancement of the move.
Florence · 12 April 2024
★★★★★ 5/5
FacebookMinors and Brady have been fantastic! Always very helpful and professional. All the staff we have spoken to have always been very friendly and so willing to help! I can’t thank Brooke enough for how quickly she sold our house, even with everything that’s been happening with COVID-19 she always kept us up to date with what’s going on! Highly recommend Minors and Brady
Shannon · 16 June 2020
★★★★★ 5/5
TrustpilotConnor was very good
Connor in Oulton Broad was fantastic so helpful and full of knowledge when I called about a property
Ben · 21 November 2024
★★★★★ 5/5
TrustpilotHaving dealt with Sonya Balls from the…
Having dealt with Sonya Balls from the Minors and Brady property management team, she offers a great service to her clients, is good to deal with and super efficient!
Pete · 20 May 2024
★★★★★ 1/5
TrustpilotHugely disappointing experience.
From reading the reviews here we decided to use Minors and Brady as all sounded fantastic.The experience we had, left a lot to be desired.In the early stages we asked for information and each time it didn’t come, until it had been chased 3 or 4 times.When our house details were put together and the listing drafted, it was inaccurate and deceiving, for example listing our garden as peaceful and serene - when it was next to the busiest road in and out of north Norfolk.No mention of its greatest selling point - no chain - took four days to get that change made.I feel like I pretty much wrote the description of our home - because whoever wrote the original a) hadn’t been to our house or b) looked at the pictures.We were also at one point sent pictures of someone else’s house in support of giving us an update to our particulars. Numerous times they would call me and leave me messages AFTER my telling them that I couldn’t answer my phone at work, but my husband could, causing long delays to any return calls we were fortunate to receive. Had to email every person I’d made contact with until that point to get that on the system.We did all the viewings on our house… after the initial ‘sales’ visit which was insisted on being at our home… no one else from the office ever came! Only a photographer to take some pictures (which were good and the lady was lovely). During the Christmas period we were asked if we wanted to drop the price listed of our house to attract more viewings, I said yes to list at £220k and was abundantly clear that we would accept less if need be, £200k BARE minimum for a cash buyer who could meet our less than 12 week turnaround required…..but that was only for THEIR knowledge, no one else’s. Come Boxing Day, how much was our house listed for, yes, you’ve guessed it £200k!!! Which of course meant a surge of viewings. I called to correct the error on their part, and was advised that they’d listed in the small print ‘offers between £200-£220k’ and that would be best!!Of course no one was ever going to offer £220k on a house that was listed in search engines as £200k?!We were asked by email on multiple occasions to leave a 5* review - before the house had even sold!!I would send emails and be chased for the info 3 days later, where they would then magically find it.Once we had accepted an offer on our home, unbeknownst to us, without being told had switched to the ‘Aftersales’ team to a lady called Nagilla who give her her due, was the most helpful and reliable of anyone in the whole process. On the whole, having moved house over 10 times in my lifetime, this is the most disappointing service I’ve received by quite some margin.I wouldn’t recommend Minors and Brady and I’m disappointed that after talking of my disappointment to 3 different people at the beginning middle and end of the process, no one’s ever bothered to call us and follow up.Therefore you leave me no choice but to share our experience. Bar Nagilla’s efforts at the end, we don’t really know what we paid you for. We begrudge nearly every penny.
Toni · 19 March 2024
★★★★★ 1/5
FacebookHugely disappointing experience.
From reading the reviews here we decided to use Minors and Brady as all sounded fantastic.
The experience we had, left a lot to be desired.
In the early stages we asked for information and each time it didn’t come, until it had been chased 3 or 4 times.
When our house details were put together and the listing drafted, it was inaccurate and deceiving, for example listing our garden as peaceful and serene - when it was next to the busiest road in and out of north Norfolk.
No mention of its greatest selling point - no chain - took four days to get that change made.
I feel like I pretty much wrote the description of our home - because whoever wrote the original a) hadn’t been to our house or b) looked at the pictures.
We were also at one point sent pictures of someone else’s house in support of giving us an update to our particulars.
Numerous times they would call me and leave me messages AFTER my telling them that I couldn’t answer my phone at work, but my husband could, causing long delays to any return calls we were fortunate to receive. Had to email every person I’d made contact with until that point to get that on the system.
We did all the viewings on our house… after the initial ‘sales’ visit which was insisted on being at our home… no one else from the office ever came! Only a photographer to take some pictures (which were good and the lady was lovely).
During the Christmas period we were asked if we wanted to drop the price listed of our house to attract more viewings, I said yes to list at £220k and was abundantly clear that we would accept less if need be, £200k BARE minimum for a cash buyer who could meet our less than 12 week turnaround required…..but that was only for THEIR knowledge, no one else’s.
Come Boxing Day, how much was our house listed for, yes, you’ve guessed it £200k!!! Which of course meant a surge of viewings. I called to correct the error on their part, and was advised that they’d listed in the small print ‘offers between £200-£220k’ and that would be best!!
Of course no one was ever going to offer £220k on a house that was listed in search engines as £200k?!
We were asked by email on multiple occasions to leave a 5* review - before the house had even sold!!
I would send emails and be chased for the info 3 days later, where they would then magically find it.
Once we had accepted an offer on our home, unbeknownst to us, without being told had switched to the ‘Aftersales’ team to a lady called Nagilla who give her her due, was the most helpful and reliable of anyone in the whole process.
On the whole, having moved house over 10 times in my lifetime, this is the most disappointing service I’ve received by quite some margin.
I wouldn’t recommend Minors and Brady and I’m disappointed that after talking of my disappointment to 3 different people at the beginning middle and end of the process, no one’s ever bothered to call us and follow up.
Therefore you leave me no choice but to share our experience.
Bar Nagilla’s efforts at the end, we don’t really know what we paid you for. We begrudge nearly every penny.
Toni · 19 March 2024
★★★★★ 5/5
FacebookI would highly recommend putting your property up for sale with Minors and Brady. We had our property valued, photos taken and we are now STC within one week!!!! I said I was in a hurry as I had found and they delivered. Lee Mortier has been excellent, communicating with us the whole way! Outstanding! I would use them again without a doubt!!
Anna · 8 September 2020
★★★★★ 5/5
TrustpilotCassandra Creak was really professional…
Cassandra Creak was really professional in the continuous updates throughout my house sale. I would recommend Minors & Brady.
Steven · 2 November 2024
★★★★★ 5/5
TrustpilotCassandra was so kind and supportive…
Cassandra was so kind and supportive throughout the process. When things started to get a bit 'bumpy' she was there to investigate why and smooth things over again.
Helen · 3 June 2024
★★★★★ 5/5
TrustpilotMagenta was very pleasant and…
Magenta was very pleasant and informative about the area, she arrived earlier than the scheduled time which worked out better for us and was very friendly Would recommend
Reed · 2 June 2024
★★★★★ 5/5
TrustpilotPortfolio and communication
A massive thank you to Mia for the portfolio assemble and making my property live. The communication has been swift, personable and attentive, and cannot thank and recommend to all.
Joshua · 25 April 2024
★★★★★ 5/5
TrustpilotKerry was extremely helpful and…
Kerry was extremely helpful and professional. She answered all our questions and we didn’t feel we were rushed in our viewings at all. Thank you Kerry.
Melissa · 8 July 2024
★★★★★ 5/5
TrustpilotClaire
Brilliant service Claire has been on the ball and has kept in contact with me every week, letting me know how things are going along. 5 ⭐
Mark · 20 June 2024
★★★★★ 5/5
FacebookJack from after sales was great! he really helped push our sale and purchase through to completion and was at the end of the phone or an email whenever I panicked (which was often)! thanks so much Jack, and the rest of the minors and brady family for helping us sell the house in the first place, with wonderful photos. thank you!!
Claire · 4 December 2020
★★★★★ 5/5
TrustpilotGood communication in lead up to…
Good communication in lead up to viewing as was tricky booking one due to tennants being in situ.Kian was very helpful throughout and answered all of our queries. He was one of the best Agents we have encountered in our search so far.
Adam · 22 June 2023
★★★★★ 4/5
TrustpilotHelpful and polite
Kerry was very helpful especially her directions when we were lost! She was polite and came prepared with a brochure for the property we were viewing.
Lindsey · 6 July 2024
★★★★★ 5/5
TrustpilotLeah was very professional and friendly…
Leah was very professional and friendly when showing us round a property and helpful in answering any questions we had.
Mrs · 14 October 2024
★★★★★ 5/5
Facebook5 Stars
Highly recommend Minors and Brady, as soon as our house was listed they were very proactive in getting viewings organised and we sold our house in 10 days.
Emma has been excellent at keeping us informed throughout the buying and selling process liaising with solicitors at all ends of the chain. My solicitor has commented how pleasant Minors and Brady are to deal with.
Jess · 20 June 2019
★★★★★ 5/5
GoogleA family member recommended minors and Brady to me, and their service has been brilliant, especially Hannah graver who did most of the viewings for me as I was unable to do so due to work commitments. They have now successfully sold my property, and I would highly recommend them.PositiveProfessionalism
Jane · 26 October 2022
★★★★★ 5/5
FacebookAll staff connected to Minors and Brady were very efficient and a pleasure to deal with through the process of purchasing a property. Jamie was first very personable and helpful when looking around the property. The rest of the team were responsive and made the process from first having an offer accepted to completing the purchase a stress free experience. Would highly recommend to both buyers / sellers alike.
George · 26 October 2016
★★★★★ 5/5
TrustpilotGreat service
Could not be more pleased kept informed all the time Beth has been lovely very polite and helpful and very professional Would give her more than 5 stars ✨
Mr · 9 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
