Trusted Agent profile · Loughton
Verified
★★★★★
1,016 reviews across 2 platforms
110 High Road, Loughton, IG10 4HJ
Balgores's office in Loughton, at 110 High Road, is rated 4.6 out of 5 across 1,016 reviews on two platforms, including 264 Google reviews rated 4.7.
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Every review we hold for the Loughton office, from every platform, shown as written. First names only.
5/5
TrustpilotPeter Walker & Claire Dartnell from…
Peter Walker & Claire Dartnell from Balgores & all the team have been great would use them to move and highly recommend them. We’ve used them 3 times before. Made the process easy. Great communication.
1/5
Trustpilot0/10.
Bought my first property through Balgores and was pretty terrible from start to finish. I had 4 viewings with them before picking my purchase property and the agents were late and uninformed on every viewing. On one viewing, the agent Ross did not even know how to get out of the property. I would not have picked my property if the seller was not present on the viewing, as the agents knew nothing and the seller had to answer all my questions. Sean insisted I pay for the private survey in order for them to take the property off the market, which it then took them over a week, and pressure from my solicitors to do so. Dealing with them throughout the coronavirus pandemic, they showed little to no care for this or personal circumstances due to this. Once completed, the agents also did not even get the keys correctly so on my completion day (which should have been celebratory) I could not even access the property. Avoid at all costs if possible.
4/5
GoogleI was really pleased with the clarity of the process. Paul kept me informed of progress on a regular basis. He made the letting of the property pretty much painless. Thank you
5/5
TrustpilotVery helpful team
Very helpful team, Reece was very helpful and always there when we need help. I will recommend Balgores Dagenham anytime because of Reece.
5/5
TrustpilotRichard Burns and his Team at Balgores…
Richard Burns and his Team at Balgores Upminster are exceptional. They constantly provide me with an outstanding service as a Private Client lawyer and Richard always gives helpful, constructive and trustworthy advice. He valued properties for me during the first lockdown by providing adequate and extensive comparables based on past sales. He also managed to market properties and administer sales in extremely difficult circumstances. Richard and his Team provide a professional service that is second to none.
5/5
TrustpilotRoss was very helpful from start to…
Ross was very helpful from start to finish. Always in contact and very active with the progression of the sale. All in all a faultless service. Would highly recommend.
1/5
TrustpilotTook way longer to sell than we were told it would
Said the sale of our flat would complete in 8 - 12 weeks, but took nearly 6 months - even though we had an immediate offer. Very poor communication from Jason, didn't ring back when he said he would and didn't keep us informed of what was going on even when things seemed to be going wrong. Didn't inform us that we would need a Gas Safe certificate and an electrical certificate which the buyer's solicitor requested 2 weeks before the exchange date. Added unnecessary stress to the sale as we had to find companies that could do the tests urgently and added hundreds of pounds to our cost of sale.
1/5
TrustpilotI am very disappointed and discouraged…
I am very disappointed and discouraged to buy a property after I paid £499 for simply conveying solicitors and also £500 paid for the broker. I am NHS employee saved the money paid £1000 and waited about 4 months to get my property finally I am informed that the developer asked more £10000. The broker promised won’t charge me for the next property but they are not responding when I call.
5/5
TrustpilotReece was very helpful when finding me…
Reece was very helpful when finding me my property. Would definitely recommend to anyone looking to rent a property in the area.
4/5
TrustpilotDynamic team
The team was professional and organized, we sorted initial things quite quickly. But being in a chain buy a was absolutely nightmare for us as first time buyers, as we didn’t know what to expect and when the sale will actually finalize. At this aspect we didn’t get the support that we expected from the estate agents, that would be the minus in this experience. Overall the experience was positive and we learned a lot in the process. We do recommend this estate agency to other, because the team is energetic, young and willing to improve its service.
1/5
TrustpilotDONT BOTHER
BOBBI SCOTT.Vile woman.Left a tenant without a heater in the bedroom for over 7 months!! It took for me to email Daniel Hanks and Martin Gibbon to get something done.However, how ironically, it has taken Bobbi Scott over 10 months to get a quote (via photos and not even a visit) for mould.If this is what you call customer service then you need a reality check.Complaint going to the property ombudsman.
5/5
TrustpilotMany thanks to Nigel one best …
Many thanks to Nigel one best financial adviser i had come across. And to the other rest of the teams they had done a five-star for me well done GOD BLESS cheers.
4/5
TrustpilotWe dealt with Balgores property to rent…
We dealt with Balgores property to rent a house. Our agent was polite and knew her job. However we did not like our experience of their consulting agency ( Goodlord)for referencing as we felt that there was a lot of unnecessary mistakes and also it took too long for getting everything sorted. Overall our one to one experience with our estate agent was fine except their referencing agency that was appalling.
5/5
GoogleThese guys are amazing! From my years of experience of dealing with estate agents I have not seen anyone like Jack - he is your man! Always ready to go the extra mile, find a workable solution, always pleasant to talk to and our complex transaction would definitely not have happened without him and his team! Highly highly recommend!
5/5
TrustpilotGreat service throughout our mortgage…
Great service throughout our mortgage application. Michael and the team have been a great help and would highly recommend.
1/5
Trustpilotinaccurate information about chain situation
Was told our buyer was in a chain of two with a first time buyer buying the property from our buyers and to take the offer (even though it was less than we wanted it) as it would be stress free - turned out there were approx 6 in the chain the first time buyer was one minute buying for a family member then we were told it was an an investor before finding out it was a builder who bought properties to do up - the whole process was an absolute nightmare and went on for over 7 months... the only saving grace was the negotiator that kept the chain from collapsing at least 3 times... I would get it in writing how many are ACTUALLY in the chain before agreeing to offers!
5/5
TrustpilotJoe Lambert from start to finish has…
Joe Lambert from start to finish has been superb. I will definitely recommend Joe & Balgores. Thanks again Joe, really appreciate all your help & assistance.
5/5
TrustpilotAmazing agents Upminster & Hornchurch
This amazing group of people at the upminster and Hornchurch branches worked very hard to sell our house nothing was too much trouble always available to answer questions and help, worked so very hard to get the sale completed chasing everyone in the chain I would highly recommend these agents to everyone they are hard working lovely people. Thank you all I’m now in my dream location because of all your hard work.
5/5
TrustpilotVery good experience overall
Very good experience overall. The sales team (Hornchurch branch) had multiple viewings booked in almost immediately and achieved a price in the region we were looking for.Special praise has to go to Donna Hickey in sales progression who was exceptional. She was responsive, determined and I have no doubt that our move would have been delayed without her hard work. We can't thank her enough.
2/5
Trustpilotlate terms of business then ripped off…
Received terms of business 1 week before the tenant moved in, massive fee but because tenant moving in I had no choice but to agree the fee, had I known the fee to start with I would have shopped around, this is not how you do business!!!
5/5
TrustpilotNo bull from Billy
Good advice from Billy who did everything that he said he would. He was very knowledgeable - he knew the market and my road and the demand for property in that location. He sold the property within days and I was satisfied with the price achieved. Katie then handled progressing the sale and did an excellent job and kept me informed at all times. I would definitely use this team again and would be happy to recommend them.
5/5
TrustpilotExcellent service from the initial…
Excellent service from the initial query, right through the sale process to completion. Was kept informed of all details And any problems were quickly dealt with.Would highly recommend the service.
5/5
TrustpilotMark from Romford was very helpful and…
Mark from Romford was very helpful and prompt in helping with enquiries.
5/5
GoogleWe moved house and Paul from Balgores Loughton Lettings has been amazing all the way through. He made sure the process went smoothly and quickly. Fantastic customer service.
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