Balgores Loughton reviews

★★★★★ 5/5

Trustpilot

I was really impressed with Balgores

I was really impressed with Balgores - they managed a sale and purchase for me. They were tenacious, engaging and went above and beyond what I expected from an agent. I had several buyers drop out and they managed to get new ones within a week allowing me to keep the house I was purchasing through them as well. My sale and purchase took 10 months! but they did not give up and did everything they could to help secure my new home. My agent Sean was fantastic - nothing was too much trouble and would message in the evenings and weekend as soon as he had an update so I felt constantly in the loop with what was going on and supported through what was a very stressful process! I would highly recommend Balgores Romford.

Emma · 23 June 2020

★★★★★ 5/5

Trustpilot

Peter was absolutely fantastic

Peter was absolutely fantastic, did exactly what he promised for us, stuck with it when Mortgage lender was messing us about, stayed true to his word, very polite at all times and made us both feel very reassured at all times... fantastic job would highly recommend this guy, helped us in every way possible and very down to earth which is hard to find these days!! 👌👌👌

Lisa · 28 September 2022

★★★★★ 5/5

Trustpilot

Thank you Donna

After a long six months of delays at the top of the chain my exhange went through yesterday and throughout this rather trying time my contact with Donna at Hornchurch was invaluable. She kept me up to date in a very friendly and helpful way and never minded me asking silly questions realising that all this has been very daunting for me. Would highly reccommend Balgores Hornchurch and Donna in particular.

Pam · 1 April 2022

★★★★★ 5/5

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We have had such a great experience…

We have had such a great experience with Balgores Romford. The staff have been exceptionally helpful and have made the whole process of purchasing our home stress-free. A big thank you to Louise, Mason, the sales team and also their in-house services team. I would highly recommend all their services, they have always been super helpful, not pushy and all queries have been dealt with in a timely manner.

Kay · 29 June 2022

★★★★★ 5/5

Trustpilot

Balgores have been really helpful in my…

Balgores have been really helpful in my remortgage process; I have little experience in this area, so I appreciated Christian Wilkinson's expert advice and insight into the market. Rohima Miah was superb in sorting out my paperwork for the lender. I would recommend Balgores for first-time Buyers, experienced Buyers and people looking to remortgage. I will be using Balgores again.

Olu · 19 May 2023

★★★★★ 5/5

Trustpilot

Great service from the Balgores team, especially Donna

A big thank you to Jai who helped me get a quick viewing of my preferred property and negotiating with the seller to choose me ;o). An extra special thank you to Donna who kept me informed regarding the progression of my purchase. There were a few scary moments in the last couple of months due to our buyer’s solicitors. But Donna was always there and kept my purchase on track.

LCP · 24 March 2022

★★★★★ 5/5

Trustpilot

Highly Recommended!

Balgores has helped me purchase my first property with no hiccups. Communication was brilliant, there was always someone contacting me with updates. They provided a brilliant and reliable broker from MAB and a great solicitor from DC Law. I would like to give a special thanks to Nyal and Sarah from Balgores, Lucy and Mackenzie from MAB and Barry from DC Law for all the effort they put in towards my first home.10/10 service!! Thank you

Mr · 20 May 2021

★★★★★ 5/5

Trustpilot

Well organized and professional team

Buying a property is very highly likely to be very smooth specially for the first time buyers. And even all the property agencies are not the same in terms of dealing with individuals. Balgores Dagenham is definitely a recommended agency to work with. Had few delaying issues but it overall went well. The whole team was helpful but Mr Femi will be the top of the rank in terms of dealing our case. Appreciate team Balgores Dagenham!

Ron · 21 January 2021

★★★★★ 5/5

Trustpilot

Balgores Romford were exceptional

Balgores Romford were exceptional. Charlie and his team supported me throughout the whole process of selling my house from start to finish. Always professional and prepared to go that extra mile. In fact Charlie the branch manager was even negotiating my sale whilst he was on Holiday I cant thank them enough and can strongly recommend

Mark · 21 August 2023

★★★★★ 1/5

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A Highly Disappointing Experience with…

A Highly Disappointing Experience with Balgores Romford Estate Agents I am writing to express my extreme dissatisfaction with the appalling service I received from Balgores Romford. Despite their grandiose claims of being able to sell my property within two weeks, my experience has been a frustrating and costly ordeal that I would not wish on anyone. After enduring 40 viewings and reducing the property price three times, the agents failed to deliver on their promises. Instead of taking responsibility, I was shockingly advised to find another agent. To add insult to injury, they ultimately admitted that they could not sell the property and suggested it be removed from the market altogether, a direct contradiction of their earlier bragging and assurances. To compound matters, I was charged £1,100 for searches and conveyancing fees, which were never even provided. This feels not only like a breach of trust but also outright exploitation, especially given the lack of results and the dismissive attitude I encountered. The entire process was riddled with miscommunication and false promises. Balgores Romford has demonstrated a lack of professionalism, accountability, and basic customer care throughout. I strongly urge potential clients to avoid Balgores Romford at all costs. If you feel compelled to use them, ensure you conduct extensive due diligence beforehand to avoid being misled as I was. This experience has left me deeply disappointed and out of pocket, with no results to show for my time, effort, or financial investment. Balgores Romford’s service has been nothing short of disgraceful.

Smart · 27 November 2024

★★★★★ 5/5

Trustpilot

Great service

Came upon this agency by accident. However the service i received from staff was exceptional. Jack in particular was quick to remedy any issues and discuss ways forward. Gosia was a good ear in terms of my experience of having people i did not know pass through my home which is part and parcel of selling i know. Overall dam good agency up to completion.

Marlene · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent Service

I would like to say a huge thank you to Donna Hickey! Donna is extremely efficient, professional and above all approachable and friendly. I never had to chase to find out information, Donna was always one step ahead chasing my vendor and solicitor. I would highly recommend Donna and her team who made my purchase so easy and painless. Thank you once again, it was a pleasure working with you

Beau · 1 March 2022

★★★★★ 5/5

Trustpilot

Superb service and true professionalism

We really can’t praise highly enough how professional and diligent Deepuk and his team have been in dealing with the sale of our property in Hornchurch.We live in Australia and this brings a unique set of circumstances with time difference. This didn’t ever become a problem as Deepuk always managed to email or call with updates. On occasion that we called the office we found the team to be very helpful and this would often be followed up with contact from Deepuk himself.We wouldn’t hesitate to recommend Deepuk and his team to anyone looking to sell.Very happy with the service and outcome

Mark · 25 October 2019

★★★★★ 5/5

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The team worked hard to sell the…

The team worked hard to sell the property. They kept informed me of the housing market in the locale as the property I was selling was several hundreds of miles from me. Their opinions were honest and I felt reassured that my property and myself were in safe hands. There was respect on both sides throughout and communication could not have been clearer. Although I doubt I will never have a property in that area to sell again, I would not hesitate to recommend them highly to others . With thanks and high regard

JMTheobald · 5 September 2019

★★★★★ 5/5

Trustpilot

Excellent First Class Service

We sold our house through Balgores, Hornchurch within a month. We cannot praise Billy Gill enough. Billy was amazing from start to completion. He told us he would sell our house and he was true to his word. Billy and his team are extremely knowledgeable, professional and so very helpful. Billy was always there to answer any queries which was so reassuring. We cannot fault Balgores and would highly recommend to family & friends and anyone looking to sell or buy in Hornchurch. Thank you for a first class service.

K · 4 September 2019

★★★★★ 5/5

Trustpilot

Feedback

I have recently completed my property sale with the support of Balgores property in Hornchurch. I can honestly say that they were very professional and quick to respond to calls and organise viewings. The whole process from start to finish was made easy and the Property Consultant Such Pattwal was professional and supportive throughout the whole process and she understood my situation completely.

Sandra · 7 December 2022

★★★★★ 5/5

Trustpilot

I highly recommend Ricky Archer @ Hornchurch Branch!

So -- I don't like estate agents generally. This is based on historic bad experiences over the years. I have little trust and zero confidence. To this end, I sold my property using Purple Bricks, as I wanted to be more in control and I wanted greater oversight of what was happening myself. I had no choice however, in using estate agents to find a property to purchase. This kind of filled me with a little dread and I totally was not looking forward to all the blah and bs. I however met Ricky Archer at a property that I had arranged to view and he just seemed different. He had a really nice way and came across as decent and honest. This was my first impression of him. I didn't like the house he was showing me and it was over priced (in fact it is still on the market now). I had no interest in buying it, but I really appreciated meeting an agent like Ricky. About a month later, a property came on the market that I was very interested in. I called Balgores to arrange a viewing. About half way through the call, I realised that I was speaking to Ricky, who I had met previously. He remembered me and the house that he had previously shown me around. I was really pleased when Ricky said that he would be showing me the new property himself.He showed me around the new property and again was professional, charming, funny and honest. He said that as soon as it came on the market, he knew it would be what I was looking for and he was right. Ricky was able to negotiate well between the seller and I, to get an price that we could both agree on. This was efficient and he kept me up to date and managed my expectations extremely well.Even though Ricky was working for the seller and not for me, he kept me up to date throughout the whole process. He gave me his mobile number and was always available for calls and texts. He proactively managed the sales process until contracts were exchanged; speaking to solicitors and other parties in the chain. We were able to achieve a really fast exchange and agree a completion date. Ricky was fantastic throughout!He has changed my view of estate agents somewhat and I would recommend him to anyone. Balgores Hornchurch seems to be a great company too, based on all my interactions with them! I will send anyone looking to buy or sell a house in the Hornchurch area, directly to Ricky Archer.The only thing that I did't like was being told that I had to see the Balgores Financial Advisor and an appointment being made for me. I prefer to do my mortgage business directly with my bank and have no need to intermediaries. I already had my mortgage agreed in principle and in the end didn't attend the appointment, but it was kind of put to me, that it was compulsory to attend in order to be able to purchase the house I wanted. This isn't ethical and I hope that this is not common practice.Thank you for all your help Ricky. I hope to see you on completion day next month!

Dan · 6 July 2019

★★★★★ 5/5

Trustpilot

I am really glad I sold my house with Balgores

I am really glad I sold my house with Balgores Agency. At first, I thought they may be so busy that they wouldn’t give me the time I need to sell my house and understand the process as I know they are well known but these weren’t fact just my assumptions. Kish Oogarah was my contact and he was really nice and professional. He got involved until the end of the sale, keeping himself updated on where the sale was at. He gave me a few calls to keep me updated. It was really useful to sell with Balgores and I would recommend it.

Dinkleboo · 24 June 2019

★★★★★ 5/5

Trustpilot

Amazing service so professional and supportive

Amazing service so professional yet personal. As a lady on my own it was quite daunting but I need not have worried Balgores looked after me and my interests. Richard manages a great team, Kish gives first rate advice so that you are always kept informed at every stage, Kelly assists with many things including the viewings, arranges timings to suit you always with a smile and Louise supported till the end chasing up people when needed. Balgores cover everything from start to finish taking on the stress acting on your behalf all the time. You are always welcome in the shop if you are concerned they listen and understand. Best of all they put your mind at rest as you know you have a top team working on your behalf. Would 100% recommend them. Thank you Upminster Balgores.

Linda · 24 May 2019

★★★★★ 4/5

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Balgores Upminster were great at…

Balgores Upminster were great at keeping me updated with the progression of my house purchase and were proactive in contacting other estate agents and solicitors. A special mention to Donna, Abbie, Chris and Claire. Peter helped me secure the best mortgage in these ever changing times and they all worked hard as a team to get me moved in!

A · 3 April 2023

★★★★★ 5/5

Google

Nikola has been great to work with very informative at the viewings

Siya · 12 July 2025

★★★★★ 1/5

Trustpilot

You're paying for the shiny office (Hornchurch Branch)

At first, they were very helpful, but as soon as I went to sign the contract to list my late parents’ house it went down hill from there. The other agents all wanted a commission of 1% for which they would do open days and arrange all the viewings themselves. However, with Balgores, they wouldn’t do such a thing for even 1.1%, so straight away I was getting less than first discussed. They did arrange a lot of viewings, had multiple offers and we settled on what we were told was an offer from a cash buyer. Great, we thought, but then my solicitor contacted the buyer and didn’t hear back. Three weeks passed, so I rang Balgores to contact the solicitor where I was told “after the sale we don’t normally contact anyone” WHAT!!!!! No, you’re an estate agent (that’s what you list yourselves as) and you're my go to if my solicitor can't contact the other solicitor. A couple of days passed and they got hold of him. By this time, the buyers had already broken the Gazeal Agreement, which the buyer got me to sign. I could have quite easily walked away with the £2000 penalty fee.If you try to contact the sale progress team good luck, as out of the 20 plus times I called them they only picked up maybe four times, so always press option one as you have more chance of someone picking up. The longer this went on the less they picked up, so I expect the recognised my number and didn’t answer, as when I withheld my number they did (but this may have been just coincidence). Balgores didn't chase on their own back, I had to chase all the time due to the buyers solicitor not contacting mine. I expect due to the fact I was ‘tied’ into a contract they weren't bothered. I also suspect that the "cash" buyer wasn’t a cash buyer, as three months down the line my solicitor received an email from the buyers stating that due to interest rates increasing by 2% they were hesitant to proceed. Hence, raising my suspicion if this was truly a "cash" buyer!?! It may have been because they were short staffed, but my last estate agent was bad, and these were on par with them, maybe even worse! I would never use these again even if they paid me!!!Also be careful as if you leave the contract by giving the correct notice etc. and you have it listed with another estate agent of the person was first introduced by Balgores they they still want their money. So you could end up paying for 2 commissions

Paul · 26 September 2022

★★★★★ 5/5

Trustpilot

Excellent service with sale

Great service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend

THOMAS · 7 September 2024

★★★★★ 5/5

Trustpilot

Great Service with Our Home Purchase (Upminster Branch)

This was our first house purchase in the UK, and in an unknown area to us (Upminster, Essex), but our sales agent Jessica was very patient and helpful with our questions, Donna was very proactive in getting the purchase across the finish line, and Parmi good with providing insurance options. Our overall experience with the team was very positive, and wouldn't hesitate to recommend it to others.

Stuart · 9 May 2022