Your Move Loughborough reviews

★★★★★ 2/5

Google

Staff were friendly enough but screwed us over on moving day. Originally they had lost a form which was required for the contracts, then once that had been redone, it turns out not all the checks had been completed on the new house so we were forced to wait an extra day, causing us to have to rebook the removal company, book an extra day off work and causing problems with billing as all Bill's were arranged for the move day that was arranged. All of this could have been avoided if steps had been proactively taken rather than waiting till removal day to check everything was correctly done. On the second day there was yet more delays (bear in mind we are already 24hours late to move in at this point where they had written down my last name wrong on the contract (even though I had noticed this issue in person weeks earlier and corrected it then) and then once we finally signed and paid for it, they couldn't confirm we had paid as they were looking for the wrong reference number. On the plus point, the people here are lovely and nice, they just arent proactive and there were far too many errors made which were easily preventable and caused lots of undue stress on a day which is already stressful enough.

Matt · 29 July 2019

★★★★★ 5/5

Google

Would recommend whether you are looking to sell or let. Laura has been fantastic and has ensured the process ran smoothly. Emails and queries were dealt with quickly and professionally.

Balram · 25 January 2020

★★★★★ 1/5

Google

We were in a very desperate situation to find a new house and nothing was made easy. We paid a non-refundable deposit to secure a property after a viewing. They were quick to take it and insinuated it’d get us in the house. Then we were told in the coming days that we would need background checks and either guarantors or to pay 6 months up front if we wanted to actually move in. After taking the deposit. We scrambled to pay the 6 months and get in the property to not lose our deposit or remain without a house. We trusted the figure they gave us for the period and later found out we were paying £167 per week for a property which was listed online at £150-£155. There are no specific prices listed in the contract itself so we have nothing to argue, plus its already paid and done. I think I’ll go private in the future. It seems like less hassle and money.

Japseye · 9 February 2019

★★★★★ 5/5

Google

I have used Your Move a few times over the last 3 years and have found them to be very professional with excellent communications, they make you feel part of the family not just a customer.

Mark · 15 October 2021

★★★★★ 5/5

Google

Thank you for your help Laura. Excellent customer service, fast response and daily update with the renting process. I really enjoyed the experience of renting my flat with Your move, Thanks again Laura and keep it up :)

Ahmad · 1 February 2021

★★★★★ 5/5

Google

Exceptionally professional and accommodating. Always availavle to provide help and support when needed. Extremely responsive to requests and chasing our buyers. A job very well done, especially during the difficulties that the covid pandemic creates! Highly recommended. Thank you!!!

Tracy · 11 October 2020

★★★★★ 5/5

Google

A great service from Andrea, John and Laura from start to finish during the sale of my property. Always there to give advice and help you every step of the way could not recommend them highly enough.

Claire · 24 February 2021

★★★★★ 5/5

Google

First of my move has been anything but smooth. My Solicitor (external) has made my life a misery. Second: Andrea and her Team have been AMAZING. Without them I’d be a stressed mess and this move would never have happened. They are knowledgeable, helpful, kind, professional and deal with anything thrown their way perfectly. Andrea and Donna deserve medals and I urge you to use them to help with you move and/or let.

CB · 29 July 2019

★★★★★ 5/5

Google

The team at Your Move were absolutely brilliant in my experience of purchasing a first home. Laura especially was the star of the show on several occasions - great explanations to things I didn’t quite understand, chased all information and shared the same enthusiasm to get the deal done. Will definitely recommend to any future home searchers. Thanks all @ Your move, very happy with the outcome!

Priyang · 27 February 2021

★★★★★ 5/5

Google

Very helpful and professional. We are far away from the property and mostly relied on Your Move staff to do the leg works. They are nice and responsive. We are very pleased with their service.

Tao · 9 January 2021

★★★★★ 5/5

Google

The team at Loughborough Your Move have been fantastic. They have kept us informed on our house sale right up to the day we exchanged. excellent service and would definently recommend them to anyone.

It · 10 December 2020

★★★★★ 5/5

Google

Superb team!! Yourmove have helped me buy and sell a property in recent years. Andrea and Laura are super efficient and extremely knowledgeable and friendly. I'd recommended them to anyone. Thank you both.

Nick · 9 January 2021

★★★★★ 5/5

Google

I went to your move to sell my house, they where so very helpful from the start and kept me informed throughout, after selling my house they went all out to help me find a rented home, me and my daughter often call in to have a chat with them they are always there to help and have a chat I would recommend them to anyone.

Brian · 29 July 2019

★★★★★ 5/5

Google

I have always experienced an efficient service from Your Move,Loughborough and Andrea and Laura have always been particularly helpful and quick to respond to any queries or actions I require.

Debbie · 11 October 2020

★★★★★ 5/5

Google

The Your move team have been wonderful... Moving house can be very stressful, but the team have made it easy and hassle free for my partner and I. Always greeted with a smile and always massively polite. Nothing was too much trouble. I can thank you guys enough for everything. I would highly recommend this company and if I could give more stars I would.

Joe · 29 July 2019

★★★★★ 5/5

Google

John dealt with our renting, he was very professional and very helpful. He was prompt with everything that needed to be done. I would highly recommend

Lewis · 28 May 2021

★★★★★ 4/5

Google

Hi, I bought an unusual leasehold agreement property. It was a lengthy drawn out process due to covid and leaseholders solicitor. Laura's patience and understanding helped !

John · 1 February 2021

★★★★★ 5/5

Google

Fiona and Andrea were very helpful and quick to respond to our question when asked.

Maggie · 29 July 2019

★★★★★ 5/5

Google

Professional, reliable and friendly service throughout our house sale process. Nothing was too much trouble and every question answered. Would recommend and use again without hesitation.

Luke · 17 February 2021

★★★★★ 5/5

Google

We have dealt with Your move at loughborough for a few years now and them to be the best in town.always had great service and advise.

Gary · 25 January 2021

★★★★★ 5/5

Google

Made a complex and stressful process as straightforward as possible. Always kept us up to date and were very responsive whenever we had any questions.

Matt · 1 February 2021

★★★★★ 5/5

Google

Laura was really helpful from start to finish, good communication and service.

Michelle · 29 December 2019

★★★★★ 5/5

Google

John Jesson met me at the house which I had arranged to view. With my first and second viewing of the property he was very punctual, enthusiastic without giving me any pressure. At my request he let me take my time and was extremely helpful with his advice . Would highly recommend Your Move Estate Agents.

Deborah · 29 July 2019

★★★★★ 1/5

Google

Bunch of liars, don't respond on phone (they ignore calls) and never do anything they say they'll do; i.e call you back or solve problems. Unreliable and seem like they don't care, always see them sitting at Delice Deli Café across the road. Happy to have moved to another rival Estate Agent. (Happy days now)

Jalen · 29 July 2019