Trusted Agent profile · Loughborough
★★★★★
832 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, LE11 1RW
William. Property's office in Loughborough, at 10 Great Central Road, is rated 2.1 out of 5 across 832 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. William. Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful
Awful. Was interested in a property marketed by this company and got myself booked into a viewing. The person who showed me around the property had quite clearly just memorised the fact-sheet (which anyone could have done) and could not respond to simple questions. He was more interested in making sure his car did not get ticketed than showing me around the house.Why would anyone use these people as selling agents? Absolutely add no real value.
1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
1/5
TrustpilotRemoved our property from this agency…
Removed our property from this agency in Spalding. We were left to do nearly every one of the few viewings we had in 7months despite making it clear that we required them to conduct them. Very few e mails sent to them ever received a response. Floor plans were requested several times but never materialised. The quality of the marketing photos of our property were poor and didn't do justice to our property.
5/5
TrustpilotBrilliant service so far Becca Bradshaw…
Brilliant service so far Becca Bradshaw of the the Hatfield branch is making light work of amazing customer service. Very informative and nothing is to much trouble a credit to the company. Knows her job well and is always keeping us in the loop :)
1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
1/5
TrustpilotMade and enquiry as a buy to let…
Made and enquiry as a buy to let property investor on Wednesday. I am still waiting to hear back. Check out the board/management team. There are 11 members listed. However they are all 100% male. You dont need to know any more about how this business thinks and operates. I guess that is reflected it its TP scores. Although they are an estate agency what do you expect!
5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
1/5
TrustpilotLiars
Liars - the March, Cambridgeshire branch were found by The Estate Agency Ombudsman to have lied to me to ensure that I bought one of their properties. They were made to pay me compensation for the lies they told me. Please keep away as they caused me a lot of stress, anxiety and financial loss as I wouldn't want anyone to have to go through the problems they caused me.
5/5
GoogleI would like to say a big thank you. From start to finish the experience of selling my property was far less daunting than I thought it would be but that's mainly down to you and the fantastic service I received. I will highly recommend you to family and friends who are thinking of selling their property in the future.
1/5
TrustpilotSpalding branch very poor service
Spalding branch very poor service. Lots of excuses why my house didn't sell, was on the market for four months with no viewings. Was very overpriced, didn't reflect the market. Wouldn't listen to my requests to drop price. Eventually ditched these guys and house sold on first day with other company. Avoid!
5/5
GoogleI would highly recommend Will, managed my house sale perfectly. Thankyou!
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
5/5
GoogleWe bought a house through William. Property. The professionalism and service provided was excellent, with Will always on hand to answer any questions and talk us through the process. I would highly recommend William. Property to anyone looking for a local estate agent. Thank you again, Adam & Samantha.
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
2/5
GoogleNot the easiest of websites to find my way around for an old fogie like me.
Hello Chris, Reviews and feedback are very important to us as a family business. As your review relates to our Website, I would be happy to discuss any ideas for improvements with you directly. Please feel free to contact me on 01509 426 106. Kind regards, Will
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
5/5
TrustpilotGreat for Sales at Sudbury Branch
Lisa at the Sudbury branch was assigned to our house purchase and was excellent throughout the process.She was attentive, efficient and really kept the momentum. From our first offer to exchange occurred in just 5 weeks with almost no issues at all. FYI; this review is for Lisa as a part of the sales team, our experience as a tenant with this branch would solicit an entirely different review.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
TrustpilotRefusing to return deposit due to pdf issues
Terrible service from the rental dept through Ipswich branch. My landlord decided to sell the property so I moved out and have been chasing my deposit ever since. The excuse for not returning it is that the landlord couldn't open the PDF document and not been responding to messages since. Typical estate agent tarnishing the industry with rubbish excuses.
1/5
TrustpilotVery poorly treated by Mr Holyhead
Been to their branch in Northampton today, Mr Holyhead acted like he didn't even want to be there. He didn't feel welcoming at all. I will do everything in the future to not buy anything from this company or work with them in any way. Hopefully I will acquire my new home soon, despite his disencouragement.
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William. Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
