Frank Innes Loughborough reviews

★★★★★ 1/5

Google

Although I paid the holding fee for a property I decide against entering into a tenancy. Martin was helpful and refunded the fee due to my concerns. On my application I decided against any third party helping set up my bills. Despite all this I am now receiving texts and emails asking for payment for utilities used!! My personal data has been shared without my permission for a tenacity agreement I didn’t enter!NegativeQuality

Sean · 23 October 2020

★★★★★ 5/5

Google

Just bought my first house from Frank Innes in Loughborough, my parents also bought their first house many years ago from them and I have been very happy with them. Katie and Charlotte helped me and told me what I needed to do. Thank you all!

T · 30 October 2025

★★★★★ 5/5

Google

Having dealt with the Loughborough office for a number of years for a variety of reasons I have always found the office very professional and ‘on the ball’. All the staff are great but I must say Scarlett stands out for me with her positivity and ‘can do attitude’.

Martin · 26 September 2025

★★★★★ 4/5

Google

Helpful and professional service with pleasant agents. Frank Innes were particularly helpful in helping me find a very pleasant property that was open to benefit claimants after many months of being rejected for even viewings and I am …

Elizabeth · 22 December 2025

★★★★★ 5/5

Google

Sandra, Martin and Lisa have been a massive help to us during our move. All the way through from the house viewing, to moving in and the follow up with maintenance issues. Friendly and professional.

Tim · 26 January 2026

★★★★★ 5/5

Google

Thank you to the whole team, especially Sandra Baughan, as they are all very professional and are an absolute dream to work with. I am extremely satisfied with the service I received. They helped me find the perfect house and the service from the team was excellent and friendly from start to finish. I would like to highly recommend it. Thank you!

Ahmet · 28 May 2022

★★★★★ 5/5

Google

Super quick advertising from my initial enquiry. The agents quickly identified tenants who fitted the bill, and they moved in within 3 weeks of asking Frank Innes to represent the house. The lettings staff, but particularly Emily, were professional, polite and helpful. Perhaps a little more guidance on the process for new landlords would be helpful. Other than that, very happy.

Kathryn · 28 May 2022

★★★★★ 5/5

Google

The sales team were very helpful, I dealt predominantly with Katie, whose positivity brightened up my day! She was very lovely and informative! Tracy also offered some great support and her knowledge and experience was clear to see. Thank you Frank Innes

Joe · 26 September 2025

★★★★★ 5/5

Google

Really helpful, amazing service. Definitely recommend! Thanks Katie and team!

Peter · 26 March 2025

★★★★★ 1/5

Google

Not very helpful, didn’t know important things about the property, such as where the electricity box is located. Also felt like things were hidden from us, such as blinds being broken. Sent us links to services we didn’t need such as electricity direct debit which caused a lot of mess that we had to clean up because they didn’t know we are on a prepayment meter. The list goes on. Personally I wouldn’t use them again. It would definitely turn me off a property if it was with them.

Elizabeth · 26 March 2024

★★★★★ 1/5

Google

1 star for Frank Innes and -1 for Countrywide due to poor rental house management. We reported mould on external walls several times, but it was never addressed; when we left the house, our deposit was deducted for this; dust on skirting boards which is under the paintwork from when we moved in; Carpet discoloration was picked up on, the carpets are well over 5 years old and were well worn and dirty when we moved in 2.5 years ago, certain Loughborough staff are rude on the phone and should not be in a customer service role. Countrywide employee Sara John informed us via email of a £200 deduction from the deposit; we responded via email on August 18th, which was not acknowledged or responded to; we followed up with another email on August 23rd, which was also ignored; we were asked for agreement on deductions, but when questioned, we were completely ignored. This appears to be a common theme of behaviour on Trustpilot and other review sites. Frank Innes and Countrywide have been by far the worst over the last ten years of renting various houses and never having a deposit deducted.

Ian · 26 March 2024

★★★★★ 5/5

Google

Frank innes were great. They provided me with advice under very unusual circumstances and managed to get me into a new property quickly and smoothly. Big thankyou to Sandra and Martin especially

Bob · 8 December 2025

★★★★★ 5/5

Google

I always use the team at Frank Innes for my property letting needs. Emily, Martin and the team give good advice and helpful guidance. The process is transparent and stress free.

Sharon · 26 March 2024

★★★★★ 5/5

Google

Five stars for Jamie Quilter! Without a doubt the service he has given us has been exceptional. His pleasant and courteous demeanour, his professionalism and above all his compassion have completely blown away our preconceptions of an estate agent. That his colleagues are equally pleasant and helpful is a tribute to the example he sets. Thank you Jamie. Wassim and Angelina Barba

Wassim · 28 May 2020

★★★★★ 5/5

Google

I'd like to thank Frank Innes team, in particular Sandra, for helping us to find the excellent flat in nice neighborhood. She managed to arrange viewing for my husband the same day when I contacted them (the flat was only available for …

Aigerim · 26 March 2023

★★★★★ 5/5

Google

Great service from Martin and his team over the past 17 years. Would highly recommend them as always knowledgeable, helpful and professional. Keep it up guys!

Jprb999 · 26 March 2024

★★★★★ 5/5

Google

Let a property with them for 17 years, first with Hartleys and then latterly with Frank Innes when they took the business over. Excellent staff, always had helpful and professional service, particularly a shout out to Martin, Sandra and …

Chris · 26 March 2023

★★★★★ 5/5

Google

Team was professional from start to the end. We have rented the property via the agency. Martin made it positive experience on viewing and advised on next steps clearly. Further contact with Sandra was also easy and understandable, she …

K · 26 March 2023

★★★★★ 5/5

Google

Had a brilliant experience with Sandra from Frank Innes. Was very professional and ultimately made the process of renting very easy! Can’t recommend them enough!

Joe · 15 December 2025

★★★★★ 5/5

Google

Frank Innes made the whole experience super easy and stress-free. The staff were very friendly and extremely helpful with answering questions. Sandra and Martin gave lots of support with the process, and we are very grateful for all the help they gave.

Ella · 26 June 2025

★★★★★ 5/5

Google

We had a brilliant experience with Frank Innes. All of the staff were extremely helpful, friendly and warm. They walked us through the entire process as first-time renters and we really appreciate all of the help.

Emma · 26 August 2025

★★★★★ 5/5

Google

Good and quick services for my new rental property

Pong · 22 April 2026

★★★★★ 1/5

Google

I have had a terrible experience renting my property out with Frank Innes in Loughborough. Their poor property checks missed thousands of pounds of damage that my tenant had caused. My bad tenant had removed kitchen wall cupboards and put them in the cellar to go mouldy, had painted all the downstairs walls, kitchen units and original pine doors grey. He'd rigged up his own unsafe electrical cables to wall mounted TVs and a tumble dryer in the cellar where there is zero ventilation. Windows and doors were damaged and the entire property was filthy and covered in animal faeces. On check out - also overseen by your team - the tenant left vast quantities of rubbish and belongings. Every single cupboard was full and the garden was also overgrown with sofas and tables dumped in it. I called the office - they said it was now my issue to sort it as the tenant was already gone. I further spoke and emailed with Frank Innes staff members Naomi and manager Martin about the shocking property visits that they BOTH performed but they do not care. After waiting two weeks for Martin to come back to me, he simply said the state my property was left in was "very disappointing". He has also not replied to my further correspondence. Truly appalling.

Kim · 26 March 2025

★★★★★ 1/5

Google

Appalling service. I have sent a number of requests for details of a property in Markfield and not once had a single response. I wonder if their client has any idea how utterly useless they are?

Rob · 26 July 2025