Frank Innes Loughborough reviews

★★★★★ 5/5

Google

I've recently completed a purchase with Frank Innes Loughborough. Charlotte was proactive and positive throughout and supported me through every up and down. I'd highly recommend Charlotte and the team. Thanks so much.

Mrs · 21 March 2025

★★★★★ 5/5

Google

Frank Innes team are fantastic, professional and very on the ball. Rented our first property with them and it was so simple… the team kept us well informed through the vetting process and we were in our new home within 10 days of viewing the property

Jemma · 26 February 2026

★★★★★ 5/5

Google

Charlotte and the team were great throughout our sale with Frank Innes - very communicative, friendly, and always available for a quick chat or advice. Thank you for all your help!

Fran · 26 March 2025

★★★★★ 5/5

Google

The professional and friendly service I receive from Emily and Martin is excellent. Their knowledge of the local market is invaluable and enables you to obtain the maximum income from the property. If you ask for anything to be dealt with, it gets done. No chasing needed, which saves time and money. The Frank Innes Landlords Portal is extremely useful, easy to use and is available 24/7. The income and expenditure for your property is available immediately along with other information. I would have no hesitation in recommending Frank Innes, Loughborough as a letting agent.PositiveProfessionalism

Christine · 23 October 2021

★★★★★ 5/5

Google

Massive thank you to Sandra at Frank Innes for being very helpful with renting a property, made the process from start to finish very easy and even after moving in has checked in, normally renting you don't get much support and can be quite a slow process but Sandra made it very easy.

Jade · 26 March 2024

★★★★★ 5/5

Google

My first experience with Frank Innes and I couldn’t imagine it better! Since I’ve found the house to rent, everything went to smoothly and so quick with them. Zero issues, extremely happy to help and explain everything clearly. Went above and beyond for us to look at the house while kindly old tenants agreed to it. Big thanks to Emily Heinzman and Sandra Baughan - absolute stars!

Aleksandra · 26 March 2023

★★★★★ 5/5

Google

Naomi is extremely professionally and friendly and always listens to any concerns I have. Naomi gets things done and always gets back to me which is very much appreciated.

Keely · 26 March 2025

★★★★★ 5/5

Google

I have had 4 apartments and 2 houses in the capable hands of Martin Clohessy and his team at Frank Innes Loughborough, going back to 2003. I've left everything to them from selecting tenants, sorting out leases, checking that the property is being kept in good condition and that there are no signs of multiple occupancy. They sent me regular photos of the condition of the property and advised when work needed to be carried out and then they obtained quotations and gave instructions for the work to be carried out. They are all so helpful and I can recommend them so you can sit back and relax while they do the job for you.

Chris · 28 May 2021

★★★★★ 5/5

Google

Stress free experience. Frank Innes Loughborough team helped us get our first apartment without any hassle. Not like other agents they helped us to get our home very quickly and the process was very smooth. Thanks to Sandra the process was straightforward and easy. I would recommend them to anyone.

Heshani · 26 March 2024

★★★★★ 5/5

Google

I have had a fantastic experience with frank innes loughborough, and i like to especially highlight the outstanding support i received from Sandra Baughan. From the very beginning sandra has been incredibly professional , approachable and supportive throughout the entire letting process. she kept me well informed at every stage . I wouldnt hesitate to recommend frank innes.

Joy · 26 September 2025

★★★★★ 5/5

Google

Recently took on a rental property through Loughborough Frank Innes estate agents. I can honestly say the experience was faultless. I was in contact with several estate agents during my search and this estate agents was the most professional, caring, responsive and most of all friendly. Nothing was too much trouble, they were always there to answer and concerns or questions. Especially Emily, who is extremely helpful and friendly and helped us greatly through first time renting. The whole prosses was so smooth even during covid restrictions. I wouldn't hesitate to recommend this estate agents!PositiveResponsiveness, Professionalism

Lauren · 23 October 2020

★★★★★ 5/5

Google

The friendly staff at Frankinnes made the renting process smooth and seamless

Alade · 26 August 2025

★★★★★ 1/5

Google

Me Lahcen Rakib, I am an engineer working in Loughborough from Italy. I am the breadwinner in the house with two kids and I have a limited disposable income. This company has took one months of rent from my account took them nearly 2 1/2 weeks just to acknowledge it and then they made me to ring around write emails to get my money back and I'm still waiting for it they keep tell me 3 to 4 working days to go back to my account. (I'm still waiting for it) Even when I explained to Martin the Manager that I'm going on holiday and I needed my money urgent. Above all they even wanted to take my deposit even we have been very good tenant. so they're asking me to fill a dispute form even I have explained to them that my English is not my first language Martin the Manager still made me to fill it. It will take me another 3 months waiting for deposit. I found the form so difficult and complicated as my English is not first. Me & my wife have left the house spotless as I have it in first place 15 Empress Road. I will definitely definitely not recommend this company at all to anybody. Rakib

Aziz · 6 July 2020

★★★★★ 4/5

Google

I had a great experience working with Scarlett at Frank Innes in Loughborough. I first made contact with the team at Frank Innes just a few days before my current tenants were due to vacate my property. Scarlett was quick to pick up the phone and work with me to get an attractive property listing advertised online. Within just a few days we had viewings booked in and shortly after, contracts signed by my new tenants. The great customer service and experience was very much appreciated. I would recommend Frank Innes Loughborough to anyone in the area looking for a property to rent or for landlords looking to rent their property. Thanks again!

Paresh · 28 May 2020

★★★★★ 5/5

Google

Frank Innes in Loughborough were excellent throughout my dealings with them as I tried to sell my flat over several months and had a couple of flaky buyers to contend with. Charlotte Tedds in particular was our shining light in the whole process, she was friendly, calm and professional and fantastic with communication. I'm so glad we chose them as their prices were reasonable and they understood the market in my area helping me achieve the highest priced sale in the street. I would have no hesitation in recommending them.

Laura · 28 May 2020

★★★★★ 5/5

Google

I had a seamless process getting to rent a 3 bed from Frank Innes Estate in Shepshed. The agents are so professional, especially Sandra.

Haruna · 26 March 2025

★★★★★ 1/5

Google

Asked Martin and Dan several times to call back but didn’t , this despite getting offer for sale of property , use cowboy mates local electrical installer , advertised rental at actual half rate of actual rental despite several emails , get attitude when calling , want monies upfront for any remedial work , still no call from Martin the sales manager , normal no care profit interested only organisation .

Rab · 26 March 2025

★★★★★ 5/5

Google

Whilst looking for a property to rent, I worked with a lovely lady called Emily. She was very efficient! The whole experience was effortless and stress free. The communication throughout was so good. At no point was I having to make countless calls. The whole process was wrapped up in no more than a couple of weeks. Emily was very supportive in what was a very stressful time, so I'm grateful for her for making it an easy process. The whole team were great and I'd definitely use Frank Innes in the future! Hayleigh Palmer

Hayleigh · 29 May 2019

★★★★★ 5/5

Google

We had a lovely experience with Bethany. She was extremely helpful and supportive throughout the whole process. We live very far from Loughborough, and although the viewing was done in person, all the other steps were handled online, which …

Ahaan · 22 January 2026

★★★★★ 5/5

Google

They are truly nice people, and Sandra is especially kind, always doing her best to help. Overall, the service is excellent.

Kaleem · 26 March 2025

★★★★★ 5/5

Google

Emily went above and beyond to help us with our rental. Made the process so easy and stress free. Highly recommended!

Gemma · 26 March 2025

★★★★★ 5/5

Google

My first time renting was made easy with Frank Innes Loughbrough. Special mention to Sandra. Communication was above board. I loved the appartment after video viewing. What was on the video was the same thing on the ground, so honest they are. Excellent work

Delight · 26 March 2024

★★★★★ 1/5

Google

Rented a property through these and would never again. Constant problem with mold to be told that we should be keeping heating on 24/7. After doing this, mold worsened, had a private surveyor come round to look at the issue and was told that the insulation was not fitted correctly in the attic causing a cold bridge therefore, leaving the heating on made the issue worse. Nobody had bothered to look in the attic previously as they told us it was a problem with the gutter. They supposedly fixed the gutter without even entering the house to look at anything else! Woman on phone constantly rude every time we rang. Spoke to you as if she didn't want to be there. Made you feel uncomfortable when ringing. Was told somebody would be round to inspect the house. He turned up a day earlier and let himself in to the property. Even though I was quite clearly not comfortable with this he insisted he should look round and told me he would be quick. We decided to leave due to the mold issue and was constantly showing people around the house (i am not an estate agent)- was showing one person round at 6:15pm for another person to show up who we had not been made aware of, for Frank Innes to turn around and say 'we would not tell you of multiple viewings' VERY POOR! Deposit was not returned in full, they insisted on taking £120 to clean a kitchen which was spotless. Money grabbers. Would not rent a house through these if you paid me.

Bethany · 29 May 2018

★★★★★ 4/5

Google

Thank you Martin and team for getting my property back on the market in a short time. ( we lost a month due to Xmas) Our long term tenants of 7 years left property without notice. This gave us the opportunity to update our property and was very happy with outcome . Martin suggested contractors they used and we found them to be brilliant. Our property was let out within few days of the refurbishment. Thanks again.

Mukesh · 29 May 2019