Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf you want to rent a house don’t…
If you want to rent a house don’t contact Simple Life(Ascend properties) .I had the most awful experience with them, very unprofessional & rude! Their job is to make money from people’s deposit!!! Avoid them.
B.v · 16 September 2023
Agent replied · 17 June 2024
Hello, We're sorry to hear that you are unhappy with the service provided to you. As you will know we have requested further identifiable information from you via Trust Pilot but we have unfortunately had no response from you. Without this information we are unable to locate your tenancy for us to look in to this for you and to help you further.We would like to take this opportunity to highlight that if any resident is unhappy with proposed deductions from their deposit at the end of their tenancy, they have the opportunity to dispute this with the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of both parties. They will review all information provided and will make a final decision on deposit deductions to ensure that these are always reasonable and fair.
★★★★★ 5/5
TrustpilotNew home to start anew
So far what we've experienced is all good. They live up to their mission in providing a quality home and good environment for their residents. Plus any concerns are managed and resolved easily through FixFlo. On top of it, our asset manager is very accommodating. Would definitely recommend this to my colleagues and friends. #SETTLEFORMORE
Martins · 25 May 2021
Agent replied · 17 June 2024
Thank you so much for taking the time to share your excellent review! We're pleased you're enjoying your new home and we've been able to get any fixes quickly sorted for you. Don't forget to take advantage of our recommend a friend scheme to get £100 worth of vouchers for every successful recommendation!
★★★★★ 5/5
TrustpilotAbsolutely the best letting agency!!
This is my first time using Simple Life and I have to say it is by far is the best company I have ever worked with! Their communication methods and relationship with consumers is exceptional and should be ,in my opinion, a landmark for other letting agents.
Dana · 4 August 2022
Agent replied · 17 June 2024
What fabulous feedback! Thank you so much for your review Dana!
★★★★★ 1/5
TrustpilotAvoid simple life homes.
No one ever replies to emails or returns your calls. We had an attempted burglary recently and i'm still waiting months after reporting for permission to install a flood light for our safety. This is just the most recent issue from a long chain of incompetence and avoidance. Worst renting experience of my life. AVOID.
JC · 16 April 2021
Agent replied · 17 June 2024
Hello,Thank you for taking the time to share your experience with us. Firstly, we’re very sorry to hear about your burglary. It is very important to us that our residents feel safe in their homes, so we are very disappointed to hear that you’ve had trouble getting a response from your property manager.We’ve been closely monitoring the performance of our customer service team and we recently took the decision to put a new team in place. We appreciate that this won’t change your experience, but we hope that now your site is under new care, you will see an improvement.The new team have checked your records and we can see that there are no outstanding works on your FixFlo maintenance account, so your Asset Manager wasn’t aware of your situation. We apologise for any breakdown in communication between our old and new team. We’re pleased to see that our Head of BTR has personally given you a call and has confirmed approval of the external light and is getting this installed as a matter of urgency for you today.
★★★★★ 5/5
TrustpilotGreat Team
We joined the simple life family in Dec 21 it has been a very nice and wonderful experience. A very professional team who are well organised and good process which is handled smoothly.If you see an issue just say it and they will sort it....Highly Recommended.
Shilpa · 30 August 2022
Agent replied · 17 June 2024
Thank you so much for your recommendation!
★★★★★ 5/5
TrustpilotRebecca Evans really helped us with…
Rebecca Evans really helped us with being very professional and swift. The whole process was stress free. We are returning tenants to simple life and we are extremely happy we’re back to being tenants of simple life!
Miski · 30 June 2023
Agent replied · 17 June 2024
Welcome back Miski! We're delighted to have you back with us!
★★★★★ 1/5
TrustpilotI was the tenant with them and once…
I was the tenant with them and once moved out, they provided a long list of damages and aimed to take my whole deposit. Most of their claims were completely wrong. Please avoid them
Ali · 8 September 2023
Agent replied · 17 June 2024
Hello,Thank you for your review and getting back to us with identifiable information.We understand that since leaving your review, Operations Manager, Ashley, has called you to go through your check out report and he has explained that based on check out report, compared to your check in report, the list of repairs are required to get the property back to standard. We’d also like to point out that no costs have been issued as of yet, we’re in the process of collecting these. As soon as we have them, we will share with you and if you’re unhappy at that point you will be able to raise a dispute with the TDS (tenancy deposit scheme) who will independently review and adjudicate.
★★★★★ 5/5
TrustpilotProfessional helpful staff. Beautiful homes
We are currently in the process of our application. We contacted Simplelife about the scheme we were interested in and information we received was very detailed. As previous Simplelife tenants, we can wholeheartedly recommend them ... hence our return to Simplelife for our potential new home!
Josephine · 4 August 2022
Agent replied · 17 June 2024
Hi Josephine, Thank you so much for taking the time to leave a review! And a huge welcome back to Simple Life!!
★★★★★ 5/5
TrustpilotRecently moving houses
Recently moving houses, and ive been amazed by how trained, knowledgeable and friendly the staff are. They have helped me out from day one, and got everything moving as efficiently and stress free as possible. The level of service has been outstanding from the start.I would highly recommend and would love to use again.Dale
Dale · 27 April 2021
Agent replied · 17 June 2024
Thank you for your kind review Dale! The team will be really pleased to hear your fantastic comments. We hope you enjoy your new home!
★★★★★ 1/5
TrustpilotFixing the toilet seat for the third…
Fixing the toilet seat for the third time myself, and I'm very pissed at the poor maintenance of this Empyrean place.
ChiM · 24 August 2025
★★★★★ 2/5
TrustpilotThe house is beautiful and we love it…
The house is beautiful and we love it but the property manager is impossible to get hold of and does not call back. Promises are made and not followed through. Outstanding requests for 8months regarding jobs needing doing on the house which are safety requirements. Inconsistencies across developments that are not stated on advertisements.
Hannah · 16 April 2021
Agent replied · 17 June 2024
Hi Hannah,Thank you for your feedback regarding your property - we’re pleased to hear that you love your new home.We are aware of the communication issues experienced with your Asset Manager and we are sorry that you have struggled to speak with them. We can confirm that further training and processes have already been put in place to ensure that our service improves. Additionally, please be assured that if you are ever having problems getting in touch with your Asset Manager, the main customer service team is also available to assist you during busier periods.I’m pleased to see that our Head of BTR contacted you yesterday to re-log any outstanding maintenance requests and is getting solutions in place for you right away.We appreciate you sharing your experiences with us, it really helps us to improve our services.
★★★★★ 5/5
TrustpilotHad a great experience with Junior…
Had a great experience with Junior Nolan from the maintenance team, was able to resolve my issue in a timely manner whilst being patient and understanding. He was also very friendly, approachable and professional, thank you
Lauren · 28 June 2023
Agent replied · 17 June 2024
Thank you so much for your kind feedback on Junior, Lauren!
★★★★★ 5/5
TrustpilotI had all the information prompt in one…
I had all the information prompt in one go, great customer service. Sorted my property out in an afternoon!Highly recommended!
Joanne · 19 June 2024
Agent replied · 24 August 2024
Hi Joanne, thank you for your review! We really appreciate your feedback!
★★★★★ 5/5
TrustpilotWe love living in our Irwell home
We love living in our Irwell home, we've been here 8 months and wouldn't want to live anywhere else.the Management team are easy to get hold of, if we've had any little issues, they have been dealt with quickly and efficiently. Absolutely love our kitchen, all new and modern appliances and modern house throughout.
Julie · 26 February 2021
Agent replied · 17 June 2024
Hi Julie,What a wonderful review! We're so pleased you're enjoying your home and life as a Simple Life resident! Thank you for taking the time to leave you lovely feedback.
★★★★★ 5/5
TrustpilotFirst class service
Everyone at Simple Life has been very helpful. I am very impressed by the standard of service. Jade has really been brilliant in helping us find a suitable home.
Colin · 28 November 2023
Agent replied · 17 June 2024
Thank you so much for your review Colin! We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotAmazing stay!!!
Beautiful houses, big rooms, spacious kitchen, nice and clean bathrooms and most importantly the whole house is well lit with a little garden that makes it even more beautiful...you can enjoy sun in your kitchen (on a sunny day )!!! We feel happy to have stayed in one of these houses 😊
Asra · 30 May 2021
Agent replied · 17 June 2024
Hi Asra, thank you for your kind review. We're glad to hear you're really happy in your new home and we hope you're making the most of your garden with the recent sunny weather!
★★★★★ 5/5
TrustpilotI have been dealing with Rev and she…
I have been dealing with Rev and she been very pleasant to work with, very helpful and responded to my emails very quick. Still waiting for final confirmation about the house but so far so good.
Lidia · 23 May 2023
Agent replied · 17 June 2024
Thank you Lidia!
★★★★★ 5/5
TrustpilotSimple life have been brill
Simple life have been brill! The site is well looked after, maintenance is dealt with promptly and the staff are really helpful and knowledgeable. Leah and Olivia have had all my maintenance issues resolved really quickly. Thanks again :)
Freddie · 9 February 2023
Agent replied · 17 June 2024
Thank you so much for your review Freddie! We're delighted to hear that you're pleased with the service!
★★★★★ 5/5
TrustpilotOur experience so far
Our experience so far has been very straight forward, all the staff we have spoken to have been very helpful. We have not yet moved in, but we are confident things will run as smoothly as they have so far. We are looking forward to being part of the simple life family.
Jan · 23 April 2021
Agent replied · 17 June 2024
Thank you Jan! We're excited to get you moved in and feeling at home!
★★★★★ 5/5
TrustpilotGreat property management
Bogdan-Adrian · 23 January 2026
★★★★★ 5/5
TrustpilotInformative updates
I have recently been in communication with Junior Nolan who has been keeping me updated on repairs. This makes it much easier being kept in the loop especially with mulitiple repairs. Great job Junior!
Lisa · 5 July 2023
Agent replied · 17 June 2024
Thank you so much for your lovely review Lisa!
★★★★★ 5/5
TrustpilotFlexible service
Very happy and satisfied with SimpleLifeHomes with a flexible service. In one week, we had the documents approved and we hope to move in two weeks to our new home. I am happy to recommend it as a team of professionals and very practical to finalize and award properties to their tenants.
Hainadine · 1 April 2021
Agent replied · 17 June 2024
Thank you for your positive review. We're pleased you've had a great experience with our team and we look forward to moving you in to your new home very soon!
★★★★★ 5/5
TrustpilotI had a few issues that needed…
I had a few issues that needed resolving with regards to my property e.g needing a contractor to look at the locks. Junior from customer service handle my query brilliantly and efficiently. Thank you!
Harry · 29 June 2023
Agent replied · 17 June 2024
Thank you so much for your positive feedback Harry!
★★★★★ 5/5
TrustpilotJade always helps with any questions I…
Jade always helps with any questions I have about my tenancy / property and she never makes me feel like I'm mithering. A credit to the SL team!
Olivia · 30 November 2023
Agent replied · 17 June 2024
Thank you for your review Olivia!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
