5/5
TrustpilotHelpful very
Very helpful and polite thanks Alex
Agent replied · 17 June 2024
Thank you for your review Alex!
Trusted Agent profile · Longbenton
Simple Life Longbenton reviews
★★★★★
1,120 reviews across 1 platform
Killingworth, Longbenton, NE12 5AS
Simple Life's office in Longbenton, at Killingworth, is rated 3.9 out of 5 across 1,120 reviews on 1 platform.
Reviews
Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotBeen quite a bad experience moving home…
Been quite a bad experience moving home ...move in time house not ready still 3 days after bins full of contaminated waste grass knee high and touch up paint jobs in house well ....I’ve been in construction trade over 30 years and I’d be ashamed if any of my workers done work like that...hopefully when actually move in the experience might get better
Agent replied · 17 June 2024
Hi Christopher,We’re sorry to hear that you feel your property wasn’t up to scratch upon collecting your keys. We always aim to complete our pre-tenancy inventory 2 days before move in, so that the property is in tip-top condition right before move in day. We can see from our notes that you had requested a much earlier move in date than what had originally been agreed which we really wanted to accommodate but it unfortunately meant that the time to get our inventory and checks completed was very tight and not in line with our standard policy. As you mentioned there were a few items that were not up to our ordinary high standard. We don’t feel this is an excuse and the property should have still been to the high standard we pride ourselves on, so we sincerely apologise for this.I believe all your current requests are being seen to and your Asset Manager has been in touch. We really hope that you’ll have a much better experience moving forward with us.
5/5
TrustpilotSimple life simply brilliant …
Simple life currently is simply faultless! From start to finish they accommodate you from brilliant customer service to exceptional properties. They literally give you a simple life
Agent replied · 24 August 2024
Thank you for your lovely feedback Afonso! We're delighted to hear that you're enjoying the Simple Life!
5/5
TrustpilotVery poor customer service
Excellent costumer service Adam Stephenson was really helpful in dealing with my enquiries thanks Adam
Agent replied · 17 June 2024
Hi Yousif,Thank you for getting in touch. Following your review, we understand that our Head of Asset Management has been in touch and identified that the old customer service number was being dialled. We’re pleased to see that following this call we’ve been able to respond to all your queries. Please do feel free to reach out if you ever need anything, your Asset Manager will be on hand to help out.
5/5
TrustpilotEasy and fast experience had a lot of…
Easy and fast experience had a lot of stress moving out but everything was sorted in a schedule to what was the initial plan all and obviously all thanks to my asset manger Olivia who made it happen and helped sorting all the things out for me.
Agent replied · 17 June 2024
Thank you for taking the time to leave a review!
5/5
TrustpilotCatalina has been amazing throughout…
Catalina has been amazing throughout our process! highly recommend this company very professional!
Agent replied · 17 June 2024
Thank you for your review Elishia, this is wonderful to hear! We will pass this on to Catalina.
5/5
TrustpilotVery supportive team
Very supportive team. I contacted with Jack Meeks for rental of a new built property. He has been brilliant with communication and arranged all the necessary steps ASAP. Highly recommended
Agent replied · 17 June 2024
Thank you for your review! We really appreciate your feedback!
3/5
TrustpilotDifficult
My experience with the referencing team was absolutely appalling. Zero empathy, very, very unhelpful and sometimes rude. I could write an essay on how dissatisfied I am with the referencing team and one member of staff in particular. Always made to feel like an inconvenience when contacting them. On the other side the Lettings team were very kind and helpful.
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave us a review. We're pleased to heat you had a great service from our lettings team. Thank you for giving us your feedback on our referencing team. We would like to gather a bit more information from you on this so please could you email us at marketing@simplelifehomes.co.uk with a bit more information so we can work to make this process better moving forward?
3/5
TrustpilotWhen getting repairs done it takes fir…
When getting repairs done it takes fir ever for someone to come do it
5/5
TrustpilotNot only are the Simple Life Homes…
Not only are the Simple Life Homes beautiful, but the team were really helpful throughout the process - from initial inquiry to now a 6 month wait for the build to be completed, they have been great at assisting with answers to all our questions both serious and silly and have kept us up to date with the build, handovers and general updates.
Agent replied · 17 June 2024
Thank you for taking the time to leave us such a wonderful review! We're pleased that the team have been able to keep you up to date with all the information you need. We hope you enjoy your new home!
5/5
TrustpilotExcellent support during tenancy!
The Simple Life team have been extremely helpful and supportive when the house needed things fixed. They’ve been very responsive and helpful during my tenancy and I can only recommend their agency to future tenants!
Agent replied · 17 June 2024
Thank you for taking the time to leave Simple Life a review!
5/5
TrustpilotBest ever
We have been made extremely welcome since we have moved here the process of renting a property was not hard at all definitely recommend
Agent replied · 22 October 2024
Thank you for your lovely feedback Tee!
5/5
TrustpilotI Enjoyed every bit of communication I…
I Enjoyed every bit of communication I had with the staff of simple life homes, Iram Rasheed. She proved to be professional and reliable with her job role.I didn't experience any challenge nor issues right from right move and the collection of the main office phone number.Many thanksChristian
Agent replied · 17 June 2024
Thank you for your review Christian!
5/5
TrustpilotVery very happy!🌟
Very grateful to the service provided by Abdul Tahir. We just had the viewing for our house that were officially moving into next week. He was always available for any questions we had along the way and was attentive from the start and right till the very end! Was a pleasure dealing with him. Definitely recommend!!
Agent replied · 17 June 2024
Thank you Molly! What a fabulous review! Thank you for sharing!
5/5
TrustpilotWould recommend very much
Issues are resolved quick (even on weekends and when it’s an emergency). Homes are good quality, well insulated and have good, energy efficient appliances. Having recently locked myself out due to a broken door lock, issue was solved within 3 hours in total, from the very first conversation with the estate manager.
Agent replied · 17 June 2024
Thank you Grzegorz! Great to hear things have been resolved quickly for you and you're enjoying your home.
5/5
TrustpilotApplication process
Jade and Lucy were very helpful through out the application process
Agent replied · 17 June 2024
Thank you! We will pass your great feedback on to Jade and Lucy!
4/5
TrustpilotMy dealings with simple life homes has…
My dealings with simple life homes has been amazing, there speed of service is incredible and that goes without saying whether it was through phone or email I never had to wait long for a reply.I had a lot of contact with one agent called Courtney who’s is extremely polite and attentive definitely helping the business deliver great metrics in her position.
Agent replied · 17 June 2024
Thank you so much for your review Neo. The positive feedback is really appreciated!
5/5
TrustpilotExcellent service
I received excellent service from Jack. He was easy to communicate with and was very efficient, friendly and made all the information very clear. I would definitely recommend this company.
Agent replied · 17 June 2024
Thank you for your review Lisa!
4/5
TrustpilotI have no words to describe simple life…
Everything been sorted it, thanks to Amanda...
Agent replied · 17 June 2024
Hello, thank you for making us aware of the difficulties you were facing. We're glad that off the back of your review we were able to find out more information and get everything sorted for you!
5/5
TrustpilotSimple and easy application process
Simple and easy application process, allows animals which is a huge plus, only a few days in so far and it all seems very good.
Agent replied · 24 August 2024
Thank you for your review Lisa! We hope you and your furry friends settle in well!
2/5
TrustpilotThey never pick up when you call them
They never pick up when you call them, took me 2 days to get through to their given numbers. I have sent several enquiries via mail as well, and they just keep ignoring my question and sending in an automated message. Have not inspired confidence so far
Agent replied · 17 June 2024
Hi Tony,Thank you for your review.We can see that you made 6 calls to us on 13th February within 2 hours, to which you did get through to a member of staff that day. We aim to get back to any phone messages or email communications within 24 hours. Occasionally when there is a large influx of calls, some calls may not be answered right away, however we ask residents to always leave a voicemail to ensure that their message is picked up and a return call given. According to our records we can’t see any voicemails or emails currently left which have not been responded to.
5/5
TrustpilotThe team at Simple life is efficient and helpful.
The team at Simple life is very efficient and helpful. I usually got prompt responses and the information I need. I am especially happy with Shannah. She was very organized and helped me to sort things out quickly. I am grateful to have her help during the rent application process.
Agent replied · 17 June 2024
Thank you for your wonderful feedback! We're pleased to hear that Shannah has looked after you!
5/5
TrustpilotThere is no better organisation to…
There is no better organisation to manage your lettings.Reliable, trustworthy and caring.
Agent replied · 17 June 2024
Thank you so much for sharing, this is brilliant to hear!
1/5
TrustpilotForget about deposit
You never get your deposit back no matter how clean and tidy you leave the property when moving out. They will always find an excuse to keep your deposit. I was very disappointed because I really enjoyed my stay in their property
Agent replied · 17 June 2024
Hi Thomas,Thank you for responding to our find reviewer request, allowing us to identify you and your tenancy records.We’re sorry to hear that you are unhappy with the deductions made at the end of your tenancy. We can see that you followed the correct process and disputed this with the Tenancy Deposit Scheme (who act as an independent arbitrator, reviewing the check-out inspection report to make a final decision on costs allocations to the resident and to the landlord). As you will be aware, they did agree with the vast majority of our proposed deductions, and these were deemed reasonable for the works required. If you’d like to discuss this in any further detail, then please contact the team and they would be happy to talk this through with you.
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