Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHannah bishop (Redcar branch) super…
Hannah bishop (Redcar branch) super friendly and polite when emailing. Always responds to enquires about decorating super super fast. Aswell as this when things have needed repairing or looking at she has responded to emails regarding these things extremely quickly! Had a incident a while ago where our boiler stopped working for a short time and the company that was arranged to sort it tried to charge us directly for the repair however Hannah gave us immediate reassurance that this would be sorted and sorted this is issue within the same day! amazing asset to the team always so friendly when emailing and nothing ever seems a bother to her :)
Georgina · 24 May 2023
Agent replied · 17 June 2024
This is wonderful to read! Thank you so much for your feedback Georgina!
★★★★★ 5/5
TrustpilotWe deal with Olivia Gresswell who is…
We deal with Olivia Gresswell who is always so helpful and approachable should we ever have any questions. Olivia is always happy to help with any general queries and nothing ever seems like too much trouble. Thanks Olivia!!
Hannah · 2 November 2022
Agent replied · 17 June 2024
Thank you for your feedback Hannah!
★★★★★ 1/5
Trustpilotmust avoid this agency... worst experinece
I lived in a property at Redcar under Simple Home and had the worst ever experience with this agency. I am in the UK since 2009 and always lived in rented property in different parts of Yorkshire. I never come across this ridiculous way of squeezing money from the deposit amount.My tenancy started on february 2021 for 1 year and I told them well before finishing my 1 year agreement to extend the contract. But for unknown reason they started my new contract from march 2022 for 1 year which should be from february 2022. I bought a new property in the same estate from Linden home , both are under the same parent company Vistry property, and moved out of this property in december 2022 and I had to pay the rent till march 2023 even after handing over the key in december 2022. If they didn't do the trick at least one month's rent could have been saved. I requested them to consider and as expected didnt get any positive response. I also asked to explain the reason for this discrepancy of staring date of the new contract but the most unhelpful asset manager, Hannah Bishop didnt give any proper explanation as expected. Now the ugly picture of this agency came to surface when I expected to get back my deposit amount. Out of the £720 ,they agreed to pay mere £140 and rest of the amount they claimed ... can you believe!!! I raised the dispute to tenancy deposit scheme as I totally disagree with their claim. They claimed £198 for deep clean. Firstly I don't understand the meaning of this even after living in different properties under different agencies.Being a doctor I know we need to do deep cleaning the operation theatre or the ward after infective patient ( like covid). Yow will agree with me that this won't be applicable in residential property.They claimed £219 for redecoration of different part of the house.They just put the claim where ever they wanted. Actually what I see they just want to repaint the property at the cost of my deposit money. After living in a property about 2 years it was expected to have some wear and tear. I don't believe the claim of £219 is justifiable unless they already made the plan to redecorate it at my cost. I made the mistake not to read the review at trust pilot before taking this property. Now I can see that most of the tenant who put a poor review ,had exactly the similar ugly experience with them. I want to make you aware that entering to this property is smooth but they will try to rip you off at the time of leaving. Like other poor review I am also expecting a mechanical response from simple home to show their concern in front of the readers but without any effective step.
Jayasish · 24 May 2023
Agent replied · 17 June 2024
Hi Jayasish,Thank you for your review and confirming further identifiable information for us to locate your records.We can see that as your first 12 month tenancy contract was coming to an end, you were approached by the team to renew for another 12 months. The dates on this contract were clear and were not queried at the time of signing.We would like to point out that Simple Life is not owned by Vistry, we are separate companies, where they are the parent company of the housebuilder for us on this development.We’re not sure if there has been some misunderstanding at this stage, as we can see that once you had found your new property, we suggested the early termination procedure for your tenancy, to which you had declined.Following your review, we have revisited your checkout report and we can confirm that unfortunately there were some items like cleaning and redecoration required, however as the landlord and with fair wear and tear in mind, we covered half of the cost for this.
★★★★★ 4/5
TrustpilotHi there Tom is a Problem Solver!
Hi there, so Tom has been amazing throughout the process. He actually made our relocation plan easier than imagined.I would recommend simple life homes to my loved ones and friends planning to move house.Once again, Tom thanks so much for all you do, I appreciate you.Blessings!
Allied · 29 September 2021
Agent replied · 17 June 2024
Thank you for such a lovely review! We're really pleased to hear that you've had a brilliant experience and Tom has looked after you well. We will pass on your kind feedback to him.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
Moved in in Feb 2021. Had several asset managers who pass from pillar to post. Issues as below:- Had to replace the grass at a cost of £2000 ourselves as they would not respond.- Initially reported issues with washing machine when moved in- took 2 years for it to finally get their attention. Washer replaced in Dec 2022 and still waiting for remedial works to be completed. - Shower drainage broke- Charged us after sending a plummer round who said to use a plunger- still broken and another plumber sent round to sort the issue- Still expected to foot the bill. - Promised rolling contracts from 1-5 years when we moved in. Recently put onto a 12 month rolling one. - Painting issue- Never fixed.- Washing machine broke AGAIN on 17th April 2023. Reported and still waiting for a replacement on 18th May 2023. - Been told several different stories to cover themselves with this which haven't matched. - Electric socket broke- Simple life are very quick to let us know that it needs fixing at our own cost. - Fence has broken, reported and not yet acknowledged.- Rent has increased by £90 a month in 2 years and differs dependant on when the contract was taken out. The name is ironic- More like "difficult life". Please avoid to save yourself the hassle and go through a local agent.
Rachel · 18 May 2023
Agent replied · 17 June 2024
Hi Rachel,Thank you for providing us with further identifiable information via Trust Pilot, allowing us o locate your records.We’re sorry to hear that the changing of Asset Managers has been an inconvenience for you, there have been some changes over the years to the structure of the team to improve the service to you.According to our records, having moved in, in the February, the garden works were completed by the housebuilder in the April. As our new homes are protected by a warranty with the housebuilder for a period of 12 months, we wouldn’t encourage or expect residents to take works on themselves as they will not get reimbursed for this, this would require the housebuilder to complete this. Any works that are carried out otherwise, may nullify our warranty.We can also see you raised an issue with your dishwasher on 4th June regarding flashing lights, you were advised to switch this on and off and keep us updated if the problem continues, to which we heard nothing back from you until August when you raised a new issue. We can see that the contractor struggled to get communication from you to arrange a date, leading the contractor date to December 2022. Once the contractor was finally allowed access the relevant parts were ordered and fixed within 3 weeks.We can unfortunately see other costs on the account which are deemed resident responsibility, for example the plug socket crack and investigation in to the shower drainage was due to blockage from usage.We do still offer 12 month contracts, however the recent rental reform bill set out by Government is moving to monthly contracts to allow renters more freedom. We’re sorry if the £90 increase over 2 years isn’t suitable for you, however, we have to point out that this increase over 2 years is extremely low based on average market rental increases.
★★★★★ 1/5
TrustpilotRip off merchants! Avoid
Avoid these rip off merchants! Moved into my home 2 years ago and was paying £750 rent… then moved up to £780Now it’s gone up to £940… how can they justify such an increase.They built these houses and promised to create communities and long term let.But I can’t afford that.I wouldn’t mind if we got good service for what we paid.I waited 6 weeks for a new washing machine, whilst telling them I have a disabled child and needed it asap! I’m not sure how I’m supposed to afford to move and pay another bond, they are forcing people to pay ridiculous prices if they want a forever home.
Tanya · 17 May 2023
Agent replied · 17 June 2024
Hi Tanya,Thank you for getting back to us with further identifiable information.I am aware that following your review, James, our Team Leader, has spoken to you personally to explain the reasons for the increase in rent. We are really sorry if this new rent isn’t viable for you. Firstly, we would like to clarify, we are not an Affordable Housing Provider, we provide private market for rent properties.We do our very best to strike a balance between taking a fair view on rental increases for our existing residents, whilst still aligning as best we can with the UK property market from a business perspective. Rents across the UK are increasing considerably due to inflation, as you will be able to see on Rightmove, similar properties in your area are renting for c.£1,100. We are aware we could get this rent for your property, however we are trying to keep the rents as fair as possible for both parties, hence your renewal quote coming in much lower than this. We’re sorry for any inconvenience caused over delays in fixing your washing machine. Whilst we got someone out to you within 3 working days, there was a delay in the contractor confirming the part that was needed, and then due to retailer stock delays, this took slightly longer to arrive than we would ordinarily have liked.
★★★★★ 1/5
TrustpilotAvoid!!!
I’ve recently vacated my simple life homes property. When I moved in last year, we were left with no running water for 2/3 weeks, and barely any assistance to help fix this issue. It turned out that it was damage in the pipe work - which surely having running water should have been checked and fixed before the property was even rented out to a new tenant. Also, when we moved in the property was an absolute tip. They had sent a cleaner to meet us at the property to “give it a hoover” and even this employee commented on the state of the property and took photos of the damages on his own behalf. Firstly, our front door key was bent and we had to go and get one cut, there was what appeared to be hair dye stains all over the bathroom floor, burn holes in the kitchen floor, the kitchen work tops were all cracked, the freezer drawers were broken, the doorstops were all snapped off the skirting boards, there was no beading for the blinds to be able to roll them up and down, the doorbell was broken, the bath was all chipped and none of the plugs worked in the sinks… on top of having no running water!!! On moving in day, I took photos of all of these issues and sent them to my property manager and uploaded them on fixflo.. I was told as majority of the jobs were minor and didn’t affect the use of the property that they will be left and the jobs were then closed on fixflo. And now I have received an email stating that I will be billed for all of these jobs out of my deposit that is held against the property.. it’s an absolute joke. I will be disputing this but I have no doubt that I won’t get any of my deposit back from them.
Beck · 16 May 2023
Agent replied · 17 June 2024
Hi Beck,Thank you for getting back to us with further information so we can identify your records.Since doing so, we have been able to review your check in report and your check out report and comparing the state of the property before move in and after your check out we can confirm that unfortunately, the deposit deductions proposed are fair and reasonable. Since leaving your review Ash has been in touch to give you further breakdown of these costs and we as the landlord have covered all items which are a result of fair wear and tear or where there is no evidence on the check in report that it was handed over to you in an appropriate state.If you would like to dispute the deductions you are able to do so through the TDS (tenancy deposit scheme), who act as an independent adjudicator and who will come to a final conclusion based on the information and reports provided.Regarding your water complaint dating back to the beginning of your tenancy, we can see that a plumber was deployed the day after you had reported low water pressure at your property. The problem was identified and booked in, with the works being completed within 9 days from the problem being raised. We can also see that you did have running water, albeit the pressure was low during this period.
★★★★★ 5/5
TrustpilotAmazing friendly customer service from…
Amazing friendly customer service from Mitchell. I know their houses are in high demand and so sent a few emails to him. Was extremely helpful and ensured my application was submitted in a timely manner to increase my chances of being successful with this property. It’s a massive thing moving house and finding the right place so I am really grateful for him being so efficient and helpful.
Danielle · 7 March 2024
Agent replied · 17 June 2024
Thank you for your review Danielle! We're delighted to hear that Mitchell has delivered a brilliant experience for you!
★★★★★ 4/5
TrustpilotOur first week with simple life
Reply to simple lifeGreat thank you, sorry I miss worded I didn’t mean blinds in the bathroom I meant the downstairs front window and bedrooms. Shannah delt with our application and was really helpful and kept us updated.Our Irwell house is lovely, few marks on the floor in the bathroom and no blinds, been in our property nearly a week and was told we would be given a date, still not no date for the blinds which isn’t ideal as there are builders up and down from 8am till 5pm so no privacy and don’t really want to pay for our own when they’re meant to be included. One of our lights isn’t working in the kitchen we reported this on fixflo and was given a date for it to be fixed almost instantly, which is fab so thank you for that.No welcome box, something I was looking forward to going off other peoples posts online.Aside from these couple of minute bits (so far) I could not recommend simple life enough, the homes are beautiful and I can tell we are going to be really happy here.
Rosie · 26 April 2023
Agent replied · 17 June 2024
Hi Rosie, Thank you for your feedback and we're pleased to hear that you're happy with your home. We're sorry you weren't given a welcome box - we will ensure that one is sent to you. Our specification doesn't include blinds in the bathrooms as there should be frosted glass, however you should have blinds to the front of the house. We will get this looked in to asap.
★★★★★ 5/5
TrustpilotOverall very good experience!
Shannah and Jade dealt with my application. They were very professional and quick with any replies of any questions I had! I couldn’t praise them anymore! I love the property, it was a little bit dirty but you can’t really blame Simple Life as my development is still being built so there is all dust in the air from other houses being built. Nothing that a little cleaning and wiping can’t handle! On the move in day of getting my keys, was abit hectic. Only because the development is still being built so there were trucks everywhere, no where for me to park. My driveway was barriered off still. The person who gave my my keys told me to park on the side and the construction workers quickly moved us saying ‘they have a job to do’. Wasn’t very professional of them as we literally had no where to park. But after instructing them to move their vans and barriers so we could actually get into our drive, this was rectified. Overall a very good experience! Just the little details that would have made it perfect. Gave a 5* as I am rating Simple Life homes and not the construction workers and the small petty things. One last thing… I know it’s not mandatory and it’s just a goodwill of the company. But I didn’t receive a welcome box with presents in! I was quite excited to post it on my Instagram account!!
Holly · 21 April 2023
Agent replied · 17 June 2024
Hi Holly, thank you so much for your review and very valuable feedback! We will make sure that a welcome box is delivered to you as soon as possible. We hope you enjoy your new home!
★★★★★ 1/5
TrustpilotDO NOT RENT A PROPERTY!!
DO NOT RENT A PROPERTY!!Overpriced letting, unapproachable staff and poor servicing! When leaving the property they want multiple charges for various things such as grass cutting... in winter!! Absolutely shocking experience! Throughout our tenancy there was people drug dealing in a nearby carpark - every night. Our car was broken into and valuables taken. Doors have been attempted overnight. New build properties are likely to have cracks in the first few years due to settling... be prepared to pay a hefty price for this when leaving the house! People coming whenever they feel like to come and inspect the property. They increased the rent charge but then when we left the property they increased the new price by another £400!! Absolutely shocking. Boiler maintenance came, checked the boiler everything fine, the guy was still in training and nothing was followed up... little did Simplelife know the tenant was a boiler engineer and it was faulty! The house was left gleaming, repainted and professionally cleaned. Yet, we have been sent a shocking bill. Do NOT rent from this company! You WILL be charged above and beyond for ridiculous things.
Danny · 12 April 2023
Agent replied · 17 June 2024
Hi Danny,Thank you for getting in touch with us. Following your review we have looked in to our email and phone records and we can’t see any evidence of your Asset Manager being unapproachable. We have no records of reports of antisocial behaviour from you and no issues with your boiler were raised on the maintenance reporting portal, so we’re a bit confuse by your comments.We’re sorry to hear that you are unhappy with the proposed deductions to your deposit following your end of tenancy inspection. We have reviewed this report and we can confirm that the deductions proposed are reasonable for the works required, however upon revisiting your check out report, we do feel it is reasonable for the sparkle clean to be allocated to us as the landlord. Please note that there has been no charges for settlement cracks. We’re also concerned by your comment regarding people coming in whenever they like to inspect the property, aligned with regulations, we always notify residents of inspections with sufficient time to decline access, however, we can see that you were offered a virtual self-inspection which you had taken up.All residents have the opportunity to dispute deposit deductions through the TDS (tenancy deposit scheme), who act as an independent adjudicator to ensure the final resolution is fair for all parties. If you have any further questions, please do get in touch with us and our team would be happy to chat through any detail with you.
★★★★★ 3/5
TrustpilotWaiting in response
Today, after 1 week of waiting finally I have had the chanche to speak with Jade, after contacting the IG page as she didn't reply by mail at all for a while.We passed all the reference check and payed the full amount for deposit and one month rent in advance before moving.We asked to view the property before our move in date (1st May) and she told is not able to as the tenants are still inside but she can arrange it as soon as they get out next Monday, it is supposed someone will get on touch with me for arranging a date.My husband and I asked for confirmation of our moving date last week and only today I've been told they need to check the property and see if there is something to sort it out before our entrance which is great but we have only 19 days missing and we had to book the house removal company and give leaving notice to our current address.Once I gave her these infos she answered that we need to contact them and say it's a provisional date and there could be delayas which is frustrating because a family of (nearly) 5 need to plan everything in advance.I've been reassured that she will get in touch with me as soon as she has more infos about (the probably) works the house needs to have and let me know for sure if the date is confirmed or not.Our hoping is not having problems during our stay in this new developement (which is the main reason why we decided to try SIMPLE LIFE) as we've have seen lots bad reviews about leaking or long waiting in repairs.At the moment I need to complain on the late reply during the process of the references and the questions made by mail and not answered in time.I also hope they give priority to people that are moving sooner and avoid long waiting like ours.
Stefania · 12 April 2023
Agent replied · 17 June 2024
Hi Stefania,Thank you for your valuable feedback.We’re sorry that we haven’t been in a position to confirm a move in date as quickly as we would ordinarily like to have. Unfortunately, where a property has been re-let, we’re not able to get a clear idea of the condition of the property and any subsequent works needed until the previous tenant has vacated. In this instance, there was works required to bring the property up to standard ready for your family to move in. This is why we will always give a provisional date until we can gain this clarity. We can see that Jade has been in constant communication with you to keep you and we can only imagine how stressful it must be moving a family of five. We will continue to keep you updated and we are hopeful that a date will be confirmed for you ASAP.
★★★★★ 1/5
TrustpilotLeaking Ceiling
My move date with Simple Life was initially delayed due to a leak. However, I was ensured that the issue was fixed before I moved in. Three days after moving in the ceiling in the bedroom started leaking. The advice from the property manager was to move into a living room and put pans on the floor. It's been a week and the issue still hasn't been resolved. I was told that the contractor would fix it last Friday, and when I called today to check - the property manager didn't know if it was. It's very frustrating as I don't believe it's safe to stay in the property with a leaking ceiling which may potentially collapse. It's been a very stressful experience.
Sandra · 27 March 2023
Agent replied · 17 June 2024
Hi Sandra,Thank you for your feedback and responding to our find reviewer request, allowing us to identify your records.We apologise for the inconvenience you are experiencing with the leak in your property. We can assure you that as far as we could gather this was sorted before you moved in but had reappeared after you had started living in the property. Unfortunately, this was unforeseen, but we do apologise as we can appreciate that this must be frustrating.To confirm, in the first instance you were advised to move your mattress away from the leak and to put a container on the floor to capture the leak to protect your belongings and to prevent further damage to the property.We’re sorry if it appeared that your Asset Manager didn’t immediately know the most up to date information on this request when you called on Monday morning, as they were on holiday the previous Friday, so they needed to just double check the records before responding, to ensure the most up to date information was being given to you.We can see that it has been determined that the leak is coming from a neighbouring property. As a result, we have had to work with other residents to gain access and to carry out the appropriate investigations and repairs accordingly, which has inevitably taken slightly longer than we would have liked to completely resolve the issue. We can see that James and your Asset Manager has been in contact with you and they have continued to keep you updated with a full repair scheduled to take place today.
★★★★★ 5/5
TrustpilotOlivia gresswell
I’d just like to say a massive thank you to Olivia Gresswell for making me feel so welcome at my new apartment and Helping me with any questions I had and all together making my experience better.
Tegan · 20 September 2022
Agent replied · 17 June 2024
Hi Tegan, thank you so much for your review. We will pass your thanks on to Olivia.
★★★★★ 1/5
TrustpilotPaid my fees and put an application in…
Paid my fees and put an application in on a property. The move in date once I paid wad advised as 1 month later, we were patient.
Rob · 16 September 2025
Agent replied · 24 September 2025
Hi Rob,
Thank you for providing your email address, allowing us to identify your records.
We are sorry to hear that you did not pass referencing as you have stated. Based on how this situation was originally described to us, it would indicate that you would pass referencing, however more accurate information during referencing unfortunately resulted in a failed reference. We are unable to discuss the details with you over a public forum, however, the team would be happy to explain the detail again over the phone or email to you if this would be helpful.
★★★★★ 5/5
TrustpilotExcellent complaint with a really…
Excellent company with a really helpful group of staff, Special thanks to Annabelle, Leah, Ciara , Olivia and Ash who always go above and beyond to make life easier , Very impressed .
Locky · 9 February 2023
Agent replied · 17 June 2024
Thank you for sharing Locky! We will make sure all the people named are aware of your kind words!
★★★★★ 5/5
TrustpilotWe are 9 months into living in our…
We are 9 months into living in our simple life home and we are loving it. All issues we have had have been resolved. Our community is lovely and peaceful. We have no intention of moving anytime soon. My only complaint is I missed out on the free ice cream as I was working haha :)
Shannon · 6 September 2024
Agent replied · 17 June 2024
Hi Shannon,Thank you for your review and bringing this situation to our attention.We’re sorry that your boiler needed repressurising on the day of your move in. Although this is deemed as something the resident would look after, this should have been checked by the property inspector before your move in date. We will ensure that the team is given this feedback to mitigate this happening again for future residents.We’re also very sorry and frustrated to hear about your garden. This is due to the previous tenant choosing to put a considerable amount of decking down and not reverting the garden back to its original condition. However, following your review we have investigated this and can see that the garden works were delayed due to poor weather conditions. We feel that you have been let down here, notice of the state of the garden should have been given to you before moving in. We can see that a member of the team contacted you last week and are pleased to hear that the contractor will be liaising with you shortly to arrange an attendance date to re-turf the garden.
★★★★★ 1/5
TrustpilotTerrible Experience to Rent via Ascend
It's a terrible experience to rent the house at Simple Life via Ascend. I'm not sure if should I write the review here. I hope Simple Life do not cooperate with Ascend if you have a choice. Olivia Sutton does not know anything about renting and did not listen to/read what we are talking about carefully. She keeps wasting our time!!! And her attitude makes me sick even though she knows nothing about the property requirement or the next steps of my rental.(9 March 2023 17:37)After reading the reply from Simple Life. It looks like they still didn't get what is the relationship between me and the others tenants. Me, my husband, my husband's mom and my 5-month-old daughter are living together. Olivia told me that the council do not allow more than 2 adults to live in a 3-bedroom property. It's funny. Am I need to sleep separately from my husband? Moreover, I questioned why we cannot live together in a 3-bedroom house instead of three different families being unable to rent the same home. It's a different meaning. We were confused about it because I filled in the application form which show 3 adults were applying for the house. Olivia thought my husband and I, as a housewife, do not meet the requirement to afford the house. I told Olivia that my mother-in-law and my husband are working a full-time jobs. Olivia thought we are three different families even though I told her that the tenant is my mother-in-law/husband's mom twice. I don't get in what do you meaning by "I then selected a property in a different area."On the other hand, Olivia didn't apologise for herself to say that each person needs to have been in employment for 6 months. Please check the conversation again for verification. I provided an incorrect email address on 1 Feb and provided the correct email address once Olivia processed our application and sent the application link to us on 2 Feb after we spent a day tangling on it on the same day. I appreciate her quick response. At the same time, I don't see any delays here. Please don't try to pass the buck.I am happy that I got a call from Adam on the 6 March. He is trying to get into this. I sent the conversation between me and Olivia to Adam by email and he tried to call me multiple times on the same day on 6 March and sent an email to me once on 8 March. I replied to his email to request a contact by email as there is a lot going on these days in the afternoon on the 9 March and received their reply below after 11 mins.
Meiji · 9 March 2023
Agent replied · 17 June 2024
Hi Meiji, Thank you for your feedback and providing us with further identifiable information so we can locate your communication records. During the application process, we can see you questioned why three different families were unable to rent the same home in a particular area, to which our lettings representative confirmed it was due to this being classed as a HMO ‘house of multiple occupancy’ according to this specific council and we were therefore unable to accommodate the application. We can see you then selected a property in a different area. Our lettings representative did accidently stipulate that each person needed to be in employment with the same employer for 6 months, but quickly apologised and corrected herself to say that each person needs to have been in employment for 6 months. We can also see that there were some delays in the application process due to an incorrect email address being provided to us. Therefore, we’re satisfied that our team was professional, helpful, and informative throughout. Since leaving this review, Adam, our Head of BTR has tried to call you multiple times and has left you voice messages and emails to discuss your review with you, but unfortunately, we have had no response to date.
★★★★★ 1/5
TrustpilotHouse from hell
My daughter and I viewed a home in January ‘22 - we arrived to an eviction notice on the door. When the lady opened the door she was as shocked as us at the sight that greeted us, the house had been trashed and clearly used to grow cannabis in the loft. The walls were covered in graffiti there was rubbish everywhere, it was such a mess! Jump forward 2 weeks and it had been cleaned up to a degree and my daughter and her children moved in.The washing machine and dishwasher pipes under the sink were split so made the first call to maintenance. First chap said that’s a big job and left. Contacted them again, second chap sorted out the washing machine and left. The dishwasher to this day has never been sorted. Along with other minor annoying issues.There had always been a smell from the downstairs bathroom but last summer when the temperature got warmer it got worse to the point it was getting unbearable. Reported to maintenance August 4th ‘22. They eventually came out and jet washed the drains, they were fine for a week or so then she had to call maintenance again. This time they came out with a camera to check the drains and told her that the drains had been put in upside down and that the living room floor would have to be taken up so that the problem could be rectified. Then nothing… dozens of calls to maintenance and simple life and nothing. Eventually I got in touch with citizens advice who opened a file and advised that I contact environmental health also her doctor was advising the same as the stench was affecting her son’s health. It was only then that simple life told her that they were trying to get in touch with the house builders so they could rectify the problem. Jump forward to feb ‘23 and still nothing so she moved out. 3 days after handing her keys back she got a call from a plumber wanting to come and sort out the drain! Seriously! If the whole experience hadn't been so stressful it would be laughable!Now, like everyone else Simple life are trying to keep most of her deposit for reasons that are untrue! I held off involving environmental health in the hope that simple life would do the right thing but seems like they are only interested in money nothing else. Maybe now is the time!I do believe the law states a landlord has 2 weeks to rectify a problem with a property that affects a tenant’s health!I pity the next tenants who move into that house....*Update* Eventually a senior manager called Adam contacted my Daughter, he looked into all the claims made above and admitted that: 1: she should not have been shown the house in the condition it was left by the previous tenants.2: The house should not have been listed for rent in the condition it was. 3: She should have been offered alternative accommodation due to the problem with the drains and the stench in the property. 4: The drains should have been fixed as the house was under warranty. So Adam admitted all this but she is still not further forward, this leaves us no alternative than to seek a resolution through alternative means!
GN · 7 March 2023
Agent replied · 17 June 2024
Thank you for sending us further identifiable information. We have checked our records and your full name doesn’t match the names we have on the tenancy agreement for this property, so unfortunately due to GDPR, we are unable to discuss any details regarding this tenancy with you. We have attempted to make contact with you on the contact details you provided so we can verify your identification. Please get in touch with us if you wish to do so and discuss this further. We’re keen to gain more information on some of the claims made.
★★★★★ 5/5
TrustpilotEasiest process to get a new property!
Moving properties is one of the most stressful things however the process of getting one was made simple, stress free & pleasant by the team over at Simple Life. I’d like to personally recommend dealing with Rev Uppal for your property search, she made sure that documents & information were sent when she said she would send it (rare these days) and made me have full faith that she was the right person to assist me and she did not disappoint. Overall this was a 10/10 experience for me and will certainly recommend anyone to reach out to the team for their property needs.
Soober · 1 March 2023
Agent replied · 17 June 2024
Thank you so much for your wonderful review! We will be sure to make Rev aware of your kind words!
★★★★★ 1/5
TrustpilotExtremely poor communication -negative experience
Zero communication with the asset manager or the company its self. I don't understand the point of having property managers when they don't even answer the emails. We had to figure out at first which company is providing broadband and water to the property as it was new build. Numerous times complained and raised issues with the windows frames (3+ months passed -we moved out and still the issue was not fixed).Even moving out was a problem as they told us they had found new tenants -but they didn't move in on time so we had to pay extra 2 weeks rent (endless back and forth emails on our side trying to figure what was happening).I would not recommend them to anyone. Property management company that 'manages' properties from miles away ,with no actual office close to properties.It would be nice if you train better your staff how to do their job and their responsibilities.
Customer · 28 February 2023
Agent replied · 17 June 2024
Hello,Thank you for your honest feedback. As you are aware, we have attempted to request identifiable information from you via Trust Pilot, however we're disappointed to see that you do not wish to provide this to us. Unfortunately, without this information. we're unable to locate your tenancy and our communication records to you, to investigate the issues you have raised in your review. Please do get in touch with Adam Stephenson, our Head of BTR adam.stephenson@simplelifehomes.co.uk if you would like us to help you.
★★★★★ 5/5
TrustpilotI have found SLH have always gone over…
I have found SLH have always gone over and above to get issues resolved quickly and efficiently. Hannah is always very approachable, great work. Keep it up 👍
Chris · 27 June 2023
Agent replied · 17 June 2024
Thank you for your review Chris!
★★★★★ 5/5
TrustpilotHannah Bishop
Hannah Bishop is very efficient and personable. She responds quickly to all emails, very helpful and gets things done quickly. Excellent to deal with from start to finish.
George · 27 June 2023
Agent replied · 17 June 2024
Thank you for your recommendation George!
★★★★★ 1/5
TrustpilotFor an any new tenant considering a…
For an any new tenant considering a property with simple life, I’d advise you think twice about your decision. I am a new tenant, I am yet to move into the property but I must say the experience has been far from simple thus far and wondering how I can end the contract. A home was advertised for a certain move in date. Paid the deposit and was getting ready to move in as my tenancy agreement at my current place had ended and decided not to renew. Closer to the move in date ( about a week or so) I was told the kitchen flooring needed work and they were waiting for quote, contractors etc…. This was extremely inconvenient as I had to extent my current place, yes by law I was able to but was very inconvenient for myself and the landlord / agent as I was unsure how long the works would take, I was in a limbo waiting on simple life to confirm when works will be done and able to move in. Luckily extended my contract at current residence for 2weeks, within that two weeks I was finally given a move in date and was reassured the works will be completed by the specific move in date. 2 days before the move in date I received a call from the property manager informing me the property wasn’t quite ready so they needed to extend the moving in date by a 2 further days. I kindly accepted and told them I was completely okay with this as long as the works were completed by the end of the week which is when my extended tenancy was due to end. A day before the move in date I received a further email that the property wasn’t quite ready and had minor works to be completed but was in a better condition than it was previously. The ‘few minor issues’ included: leak from under the kitchen sink, cupboard is quite damaged, damaged flooring, carpet….’ This may be minor issues to you but it is far from for me and it is completely unacceptable to think it is okay to move tenants into such condition of property. The property manager is now on annual leave, we are supposed to be collecting the keys tomorrow I would appreciate it if someone could get in touch immediately. Just be truthful with the get go that’s all. Many thanks
Vanessa · 22 February 2023
Agent replied · 17 June 2024
Hi Vanessa,Thank you for your review and providing further information.I understand that since leaving your review James Hardern has been in touch with you to get to the bottom of any issues and to ensure that you are happy and settled in your new home. We can see that there were some extensive works needed to the property before your move in date, and although we appreciate this is no excuse, we were unfortunately let down a number of times by a contractor doing the works before your move in date which caused unexpected, last-minute delays. After discussing with James, it became clear that you had anticipated a new property, and so we’re pleased to see that both James Hardern and James Hayes organised some additional options for you for some of our brand new properties on the same development. We're pleased to hear that you loved one of these and you’ve decided to proceed with Simple Life on a different property.
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