Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDishonest business
I sent in multiple inquiries for a rental which were ignored for days, and finally made progress once I called the office at 9:30am Monday morning. I received an email asking loads of questions, and responded immediately. Another email with a link to an application, and I again responded immediately. Another email on Tuesday morning asking my husband to fill out the application again "from his email" which he did. According to the email time stamps, the total elapsed time between the initial application request and the 2nd application was 22.5 hours. However, we were told that they'd given the house to someone else because our first application "had errors" and the 2nd was not submitted within the 24-hour window. The application instructions very clearly said we had 48 HOURS to complete it and if we didn't, they would pass it on to someone else. When I pointed that out to Joseph (the rental agent) he flippantly said "Oh, that's obviously wrong" and then repeated that there was "obviously" nothing he could do about it because they "obviously" gave the place to someone else already because we "obviously" failed at filling out the application. Simple Life could have easily fixed it by saying to the others "Sorry, we made a mistake. Someone else was ahead of you." Apparently that solution wasn't obvious.
Jennafer · 25 October 2023
Agent replied · 17 June 2024
Dear Jennafer,Thank you for bringing your experience to our attention. We’re very sorry to hear that you are not satisfied by the service provided to you.Following your review, I’m aware that Jade, team leader has been in touch with you to discuss the application process and to explain why you missed out on reserving the house. I have also been informed that Jade was able to advise you of another property that suited your requirements.Unfortunately, we cannot go into the details of your application on Trustpilot but you can contact the team if you would like to discuss in more detail.
★★★★★ 1/5
TrustpilotHere again Faulty cooking heating hob
Here again for the same problem about the cooking heater hob that goy faulty few weeks after I moved into the apartment. This is over a month I reported the issue to simple Life and it is yet to be resolved.Now they don't pick my calls neither reply messages in the fixflo site for maintenance issues. This is really unprofessional and disappointing. Frustrating bunch to be honest.I would honestly say I was really dissatisfied and disappointed with Simple Life Homes the way this maintenance issue was handled. Really poor poor service from them. This issue took 1 month 2 weeks to be resolved. Something as inpritant as a coking hot hub, you said it is not a 24 hr emergency but it took them more than a month to fix a 'not 24hr' emergency. They were not even picking up my calls for the last two weeks. This is really really poor. The pacifica had done thier duty of checking the hub was working and they did but simple Life took them ages to send in an electrician to check just the fuse on the wall. I am really really not happy the way this issue was handled. Even though I pleaded with them I had a breastfeeding mother of a 1 month of baby, they totally ignore this and acted unconcerned. How can a breastfeeding mum breastfeeding if she does not feed properly. I even explained to them based on cultural differences we cook all our foods, they were explaining we should use alternative source to cook like microwave(absolutely not possible). I would say in general I was beyond disappointed with the service provided.
GIFT · 24 October 2023
Agent replied · 17 June 2024
Thank you for bringing your experience to our attention. We’re very sorry to hear that you are not satisfied by the service provided to you.I’m aware that Irfan from our maintenance team has been in touch with you to explain that the contractor who attended on 16/10 was not able to complete the works. Unfortunately, the scope provided to them was overlooked. This should not have happened, and we can only apologise for the further delay that this caused. The earliest opportunity we could get another contractor out was 23/10, I have been informed that this call out was successful and that the hob is now in working order again.We’re very sorry for any inconvenience caused and hope that you feel a much-improved service from us for the rest of your time with Simple Life. UPDATE 24/10/23:In response to your edit, we can see that the issue was raised to us on 21/09. We endeavour to complete all non-urgent repairs within 30 days which we didn’t meet, and we can only apologise for the delay and the inconvenience that this has caused you and your family. We will be reviewing our processes internally to improve on our services moving forward.Following your review, we have also investigated our phone records, and we can’t see any unanswered calls from the phone numbers provided on the tenancy agreement.
★★★★★ 1/5
TrustpilotFaulty cooker hob
These guys are so unprofessional, tempted to say they are wicked. Cooker hob switch has been faulty for 4 weeks now and they keep saying they are still waiting for quotation from contractors to fix it, now they no longer pick my calls. So ridiculous, just to get an electrician to change the socket is taking more than 4 weeks. I have not been able to cook with my cooker hob. Imagine how distressing it is to use alternatives like microwave to make food for over 4 weeks.18/10/23 The above issues stillbhas not been fixed, Sinple Life homes are jot even picking my calls anymore. This issue is almost 2 months now. I wish I can give no stars Really poor professionalism from Simple Life.
GIFT · 18 October 2023
Agent replied · 17 June 2024
Hello,Thank you for supplying us with further information so we can locate your records. We’re sorry to hear that you are not satisfied by the service provided to you. We can see that the issue was raised on 22/09. As the cooker hob is still under warranty it was raised with the supplier on the same day. When the supplier attended the property, they advised that no fault was found and that the issue was presumed to be with the isolator. This is classed as a non-urgent repair which we expect to be completed within 30 days. We are aware that a member of the team has contact you to arrange for a contractor to attend on your property on 16/10 to complete the works.
★★★★★ 1/5
TrustpilotPoor Handling Repair & Not Responded
I am writing to complain about the poor handling of my washing machine repair. As they have not responded to Fixflo’s replies, I have decided to write this post.On March 24, 2023, I reported a noise issue with my washing machine to Fixflo. My request for an engineer to inspect the machine was cancelled on April 19, 2023, by an agent who claimed that the machine was still working.On September 5, 2023, I discovered that the washing machine was no longer spinning, and my clothes were coming out of the wash wet and damp. I tried running the machine on spin mode only, but it was still not working. I therefore reported this issue to Fixflo.On September 7, 2023, an engineer visited my property and determined that the washing machine had a faulty internal part that was causing the spinning issue. The engineer also believed that this faulty part was the cause of the noise issue that I had previously reported. After the engineer's inspection, the washing machine was unusable. I have had to take my clothes to a laundromat to be cleaned. Simple Life can reimburse up to £15 a week for laundry costs as long as receipts are provided. This agreement was made based on the contractor's promise to repair the washing machine on September 19, 2023. However, the contractor was unable to do so because the spare parts were still on order.The £15 weekly allowance is not enough to cover the laundry needs of three adults and a baby. We estimate that we need to wash approximately 12 kg of laundry per week. According to our receipts from the cheapest laundry service in the area, 12 kg of laundry costs approximately £34.I therefore requested that Simple Life increase the laundry allowance to £34 per week. This would cover the cost of our laundry needs and would help us to manage our household budget. However, Simple Life refused to increase the allowance, claiming that it is based on average laundrette costs.On October 2, 2023, I called the Service Centre to book a repair appointment. The staff said the part had arrived and scheduled a technician to come to my home last Wednesday to replace the part. However, I received a reschedule notification in the morning saying the part has not arrived. This is the second time this has happened. I am demanding that Simple Life follow up on this last Wednesday. As of the time of writing, they have not responded.I have been waiting for over a month, and my washing machine is still not fixed. The laundry allowance is not enough to cover our costs. We are constantly spending additional money on laundry every week. As you rented this property to me with a washing machine, you are responsible for repairing it as it is now faulty.I am deeply troubled and infuriated by this. It is irresponsible of them to blame the tenant for their own negligence. I demand an apology and immediate action to resolve this issue.
Meiji · 14 October 2023
Agent replied · 17 June 2024
Thank you for getting in touch and making us aware of your situation.We can see that you raised an issue with your washer dryer not spinning on 5th September. We contacted the supplier of this appliance and arranged for an inspection to take place within a week for the issue being raised. The supplier diagnosed the issue and arranged a follow up appointment. Unfortunately, the supplier has let us down on two occasions by cancelling your appointment. We can only apologies for the inconvenience that these cancellations have caused you and can assure you that we have been continually chasing the supplier for an alternative date. I’m aware that the supplier has been in touch with you today to co-ordinate a visit for tomorrow, 19/10 to replace the part. Again, we apologise for any delays you have faced and please rest assured that the team is pushing this along as quickly as possible for you.
★★★★★ 5/5
TrustpilotJade is the best.
Nothing was to much trouble for Jade, from the moment she contacted us about the property. Jade ensured all queries were answered in a timely and courteous manner.Jade went above and beyond to allow us to view and measure our new home.The home is a very high standard and we are so happy.
Gemma · 2 June 2021
Agent replied · 17 June 2024
Thank you for sharing your experience Gemma! We're delighted to hear that you're really happy with your home and the customer service. We will make sure Jade gets a copy of your compliments!
★★★★★ 5/5
TrustpilotOlivia Cresswell
I have been with simple life for a few months now. Olivia is my first line of contact when I have any issues or queries. She is fantastic, responds to emails promptly & is easy to talk to. Keep up the good work
Hazza · 2 November 2022
Agent replied · 17 June 2024
Hi Hazza, Thank you so much for your lovely feedback! We're pleased to hear you've had a great experience so far!
★★★★★ 1/5
TrustpilotI would leave a minus rating if I could - AVOID
I was a renter of Simple Life for over 4 years, in this time they collected over £40,000 in rent. The house was a new build and already had many issues when I moved in with stuff falling off the walls and falling apart. Any reports made to Simple Life during inspections were ignored but I accepted this and made the best of it. They rarely contacted me unless they wanted money off me due to the payment taking a few days to go into their bank, when trying to contact them you never could and they did not and never reply to emails. The problem was when I moved out, despite paying them over £40k+ in rent they are attempting to keep my whole deposit minus about £80, despite trying to come to a resolution and even allowing them to rob me out of £600 they still wanted more, they're a shockingly greedy company and since I told them I would be taking it through TDS they have just stopped corresponding with me and are dragging it out as long as possible to make me wait for the money. They tried to charge me for not cutting the grass, I cut the grass before I left but they did the inspection three weeks are I vacated the property - hey Simple life ... Grass grows! I also emptied the whole house and left a solitary paint pot I thought they could use for touching up the walls - they claimed I had not removed all rubbish from the house ... they're a bad company, a very greedy company and I would avoid them if you can ; the houses are shoddily built and they will not fix any issues but when you move out they will try charge you for these issues and come up with fake reasons as to why they should keep your deposit. I would give them a minus rating if I could.Update: since writing this review simple life have attempted to bully me into taking this review down, firstly trying to mark it as not legit you’ll see it is now verified. I reported issues during house inspections and nothing was done, only after one of the last inspections did they then send any email saying any issues have to be reported online after nearly 4 years at the property. They’re charging extortionate amounts to bring the property to look new and DO NOT take into account fair usage or wear and tear. I also fear TDS after in their pocket and don’t take into account any of this automatically siding with them over any issues, they seem to almost be in a partnership to rob you of your deposit.
Adam · 5 October 2023
Agent replied · 17 June 2024
Dear Adam,Thank you for sharing your experience with us. Unfortunately deductions proposed are both fair and warranted in order to bring the property back up to the same standard of when you received the keys. We have also accounted for fair wear and tear, which means some costs have been also allocated to us as the landlord. If you would like a copy of your check out inventory re-sending to you, along with all pictures taken, please get in touch and we would be happy to provide this to you. As you have outlined in your review, if a resident would like to dispute any end of tenancy deductions, the correct process is to do this through the Tenancy Deposit Scheme, who act as an independent adjudicator on behalf of the resident and the landlord. They will review all evidence submitted by both parties and make the final decision. We can assure you that we have been following the TDS’ process and we have met any deadlines given to us with ample time, making for an outcome as quickly as possible. Please note the timescales of this is not within Simple Life’s control, this is dictated by the TDS.We can also see that you have not logged any maintenance requests to the maintenance portal throughout your tenancy with us.
★★★★★ 5/5
TrustpilotExcellent house
We received very good service from the Simple Live team during the whole process of renting the property. We received the keys. The house was in excellent condition. Special thanks to Rebecca Evans and Lucy Sexton, with whom we mainly communicated during the consideration of our rental application.Thank you.
Diyan · 24 January 2022
Agent replied · 17 June 2024
Thank you so much for your kind review Diyan! We hope you settle in quickly and enjoy your new home!
★★★★★ 5/5
TrustpilotCatalina has been amazing
Catalina has been amazing! Catalina (one of the Manchester estate agents of Simple Life) has been the most helpful agent I’ve ever dealt with. She made everything super easy and kept us in the books for when things became available. Everything ran super smoothly and we are very please with our new property!
Eirianna · 7 May 2021
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave a review and we are delighted to hear that you're very happy with your new home. We will make sure Catalina receives a copy of your feedback.
★★★★★ 1/5
TrustpilotI have moved out from the property in…
I have moved out from the property in January as I have split up with my then partner. I have been told to pay £50 and provide information for referencing. It appears I am still on the tenancy agreement despite sending numerous emails and phone calls. Now I have been told I need to pay another £50 as the referencing expired and being chased for rent despite receiving email that I am no longer in tenancy ?! It’s unacceptable that I am being treated that way. Not the way to deal with tenants/ex tenants. I will be taking legal action if this is not resolved, horrible experience. Don’t recommend
Jessica · 28 September 2023
Agent replied · 17 June 2024
Dear Jessica,Thank you for bringing your experience to our attention. We’re very sorry for the inconvenience caused. We can see that although you moved out of your property in January, we had sent communication to you to outline the fact that you would be liable for the rent and property as per your tenancy agreement, until a new application was completed for the change to the co-tenant. We can see that this was submitted to Let Alliance only a month ago, but this indeed fell through due to inactivity. However, we have looked into the process that was undertaken our end, and we completely agree that delays in the new application should have been communicated to you much sooner as you would have been non-the-wiser that one month later, the application wasn’t complete. I believe Operations Manager, Ashley, has been in touch to apologise on behalf of Simple Life and we will of course, be re-referencing without the need for another variation of agreement fee. Ashley will continue to support and oversee throughout your change of sharer application to ensure the case is resolved as quickly/promptly as possible.Although this doesn’t change the situation you have faced, we hope that you will gain some satisfaction in the knowledge that this has allowed us to identify an area in our processes that was previously falling down, allowing us to make necessary changes moving forward.
★★★★★ 3/5
TrustpilotHouse was not cleaned when we received…
House was not cleaned when we received the key on Friday 11th June, 2021 one of the keys don’t fit the front door so we only have one front door key , the grass at the back wasn’t cut , the kitchen tap is all loses shall I go on very disappointed.
Janet · 14 June 2021
Agent replied · 17 June 2024
Hi Janet,Thank you for your review. Since leaving your comments we have tracked down your tenancy and looked in to your records. Unfortunately we cannot see any issues that have been reported to us. Our Head of Asset Management has tried to give you a call to obtain more information and to get things logged and resolved for you. If you could get in touch with your Asset Manager, we would be happy to get things sorted for you swiftly.
★★★★★ 5/5
TrustpilotEfficiency
The quick response and efficiency of the agent Christine Thompson were spectacular. The explanations given were clear and concise.
Melissa · 21 June 2024
Agent replied · 24 August 2024
Thank you for your lovely review Melissa!
★★★★★ 1/5
TrustpilotI have rented my house with Simple Life…
I have rented my house with Simple Life homes for just over 2 years. The house is lovely the garden leaves a lot to be desired as it floods at the slightest drop of rain and takes days to get back to normal. That aside we are now surrounded by refugees that pay half the rent we pay “fact from a neighbour” huge amounts of disrespectful children as young as 3 riding up and down the road kicking balls at your cars and their mothers that gather and think it’s ok to sit on the front of your car whilst taking a call. You have zero chance of working from home because of the children screaming at each other outside. Simple life have put the rent up on an annual basis by an unacceptable amount without any prior communication or contact which is disappointing to say the least. My property which is exactly the same as my neighbour, same garden same bedrooms, mirror image is £100 a month more than theirs! My rent has increased by £200 a month in 2 years. So I would ask yourself who is paying the additional rent for the refugees that don’t work, why do they charge different rental amounts for the same properties? Trust me you don’t want to pay over £1000 a month to be in this space, look elsewhere!
Kerry · 6 September 2023
Agent replied · 17 June 2024
Hi Kerry,Thank you for responding to our find reviewer request, allowing us to identify your tenancy records.We can see that a garden defect report was conducted in July 2021 following an issue you raised at the end of May 2021. The garden defect report advised that the garden was within NHBC guidelines. We can’t see that you have raised any further concerns pertaining to the garden on the FixFlo portal since this was concluded. We can confirm that your rent your rental increase over the last 2 years is c.25% lower than you have suggested in your review. We can also confirm that these rents are much lower than the average for your local area and rents we could achieve if we were to re-let the property. Please note that rents differ by plot aspect, location and garden size, and rents for one property type/development will change at the same time, as this is annually reviewed at individual renewal dates.We’re sorry to hear that you are having noise issues with your neighbours. If you can identify the properties causing you any issues, please contact us and we would be happy to intervene and remind our residents to be considerate. We would like to clarify that all Simple Life homes on the development are private rental so all residents within our properties are renting privately. We do not provide an ‘Affordable’ tenure.
★★★★★ 4/5
TrustpilotLong wait with no empathy and no complaint redressal in place - sorted after the review
I am very disheartened by the recent experience I had with Simple Life Homes Dunstable property management. There had been properties coming up in the Dunstable area which we had called and in for getting a request form which was hardly answered since the phone is rarely attended. After long wait and multiple attempts once we got the call connected and was told the property is available and will receive a email which never came and by the time we got somebody on phone (after days) the property was gone. Later for another property we got request form sent after multiple calls. I received the link to fill the request form which I replied same day (22nd August) through application reference number HD SL-CH-89B1. I had sent some other queries along when I finished the application for which I never received any reply. Later I received email saying I will be receiving a mail to pay the holding deposit after review. Relying on this I cancelled other two offers I had for other houses and completely relied on this application. On 23rd August when I did not receive any reply I called the office again and after multiple attempts I could talk to the executive dealing my application to be told that my application is rejected. The reason cited was that the co-tenant who is my wife haven't replied to the mail to fill the form within 24 hours. I am disheartened by the lack of communication the company has with the costumers. The mail which sends the link says that we have to send the form in 48 hours and no where it is mentioned that co-tenant will receive a mail too. My wife was travelling and had limited access to her email. The mail for application was in her junk mail. The executive who attended the call did not had anything to offer other than ''sorry'' and she thinks it will be ''injustice'' on the other applicant whose application is in process now. I later called the central office and was kindly offered other property which do not match with my timing of moving in but paid holding deposit. Now referencing is done by another company which is taking time and to my surprise the simple life sends an email for us to call and enquire with company for expediting the reference process. Is this a joke?I sent complaint regarding the lack of communication and violation of time frame stated in the application process one of the email I got from the website since the executive never sent me the complaint redressal policy of the company nor any email to raise concerns. Whatever I never got any reply. I understand these all will happen but the appalling is the attitude of the staff who attends the phone all. I was shocked today when the executive attended my call did not have any empathy nor interested in knowing my query. Felt insulted and sorry that this company do not have any customer care interest which reflects from many feedback here and seems that trust pilot is the customer care hub. Hope the things will be rectified for your good.Update: I got a call from Jade from the Manchester office immediately after this review and she was very kind and compassionate. She has sorted all the issues I had and has got the property which suits to my moving date. I appreciate the swift response from the company. I have updated the star from 1 to 4 as per the response from the company. I wish them all the very best and appreciate the commitment to rectify and make things better.
Faiz · 4 September 2023
Agent replied · 17 June 2024
Hi Faiz, We're so sorry for the troubles you faced when first contacting us for a property. We're delighted to hear that Jade has rectified the situation and that you're now happy with the outcome and service provided. We look forward to getting you moved in!
★★★★★ 5/5
TrustpilotGreat experience
The process has been a lot simpler than i imagined.The staff are so helpful and knowledgeable.I dealt with Olivia Sutton and Iram Rasheed who were so professional and answered all my questions within minutes either on the phone or via email.
Gillian · 18 November 2022
Agent replied · 17 June 2024
Thank you for your wonderful review Gillian! We delighted to hear that you have had a great experience with us!
★★★★★ 4/5
TrustpilotPeaceful Neighborhood
Neighborhood is very peacful & secure, easily accessible locality with all amenities nearby.
Ajit · 18 September 2024
Agent replied · 22 October 2024
Thank you for your review.
★★★★★ 5/5
TrustpilotJade W
Jade W. has been my main point of contact within Simple Life and I have nothing but praise for the care and attention I have been given throughout my experience thus far. Jade has had her finger on point every time I have had any concerns or questions regarding renting our first property with Simple Life.The process has been rather straight forward and from my experiences I would recommend to others.
James · 19 March 2024
Agent replied · 17 June 2024
Thank you for your wonderful feedback James!
★★★★★ 1/5
Trustpilotzero integrity
This company has zero integrity! Do not stand by their word at all. Communication amongst their staff is dyer. I know looking for a rental property is hard enough... stay well well away from these guys if you do not wish to make things even more strenuous. A pathetic apology from the office manager is the best you will get. I could go on but what's the point.
Dane · 14 May 2024
Agent replied · 17 June 2024
Hi Dane,Thank you for your feedback and for responding to find reviewer, which has enabled us to investigate your experience with us.Regretfully, we can see that a member of staff had communicated to you that you were the first to enquire about a specific property, the member of staff didn’t communicate this to another member of staff before leaving the office for the day to conduct viewings, by which time a holding deposit was taken by another member of staff. This subsequently meant that you lost out on this particular plot. We’re very sorry for this situation and we have given feedback to the team to ensure that holding deposit links are sent out immediately and the communication between staff members is improved. We’re pleased to hear that the team have successfully been able to find you another property that fits with your requirements and we hope that you feel your experience has improved.
★★★★★ 5/5
TrustpilotSo far I dealt with Hannah Bishop who…
So far I dealt with Hannah Bishop who is our property manager and she is been very reasonable and helpful with the requests we had. I would recommend simple life to anyone. A professional company.
Tiberiu · 23 May 2023
Agent replied · 17 June 2024
Thank you so much for your recommendation!
★★★★★ 5/5
TrustpilotOutstanding service.
Outstanding service.The staff go above and beyond to help and assist in anyway they can offer. Christine was excellent and gave the best customer service answering any questions and helping talk through details and processes.
Ethan · 22 May 2023
Agent replied · 17 June 2024
Thank you for your wonderful review Ethan!
★★★★★ 5/5
TrustpilotNot sure what to say about Simple Life
Not sure what to say about Simple Life. The agent I dealt with Max was excellent. He was very helpful, reassuring and quick to respond to anything I asked. The service was almost too good. For anyone thinking about renting a property with Simple Life, stop thinking and do it.
Andrew · 30 July 2021
Agent replied · 17 June 2024
What a fabulous review, thank you so much Andrew! This is really great to read. We will pass on your compliments to Max!
★★★★★ 1/5
TrustpilotHave rented with Simple Life for just…
Have rented with Simple Life for just over 2 years and handed property back on the 4th August they’ve now said they will be making deductions for damages overgrown grass which was cut one week before we moved and rubbish near to bin which we had paid private contractors to remove also a cracked freezer drawer we had carpets professionally cleaned and house cleaned top to bottom and now we are in dispute with them regarding our deposit we have heard from several other residents on estate this is what they do I’m absolutely fuming and will be logging my dispute. If you do rent from these then don’t expect your deposit to be returned. I will be contesting this fully and believe they are being unfair especially as Simple Life previously graded our property as excellent.
Carole · 15 August 2023
Agent replied · 17 June 2024
Hi Carole,Thank you for supplying us with further information so we can locate your records.As you have stated in your review, there were items that required work upon your move out, for example items that needed removing, a cracked freezer drawer as well as some other small damages and areas of cleaning required. We can see from your records that whilst the list of items has been shared with you, we have not yet received all costs and haven’t yet proposed the landlord and tenant split for these items (as fair wear and tear will be considered with all end of tenancies). We would recommend waiting to receive the full information and costs. If at that point, you are still unhappy, we would advise you to raise your dispute with the TDS (Tenancy Deposit Scheme) who will act as an independent adjudicator on behalf of both the landlord and the tenant. They will review all information and the check out report, to make a final decision which is fair for all parties.
★★★★★ 1/5
TrustpilotTERRIBLE CUSTOMER SERVICE!!!
You know what? If I could give them zero rating, I would. My husband & I have had a TERRIBLE experience with simple life homes, would not recommend.First off, we moved into one of their properties in Burslem about 2yrs ago & it’s been nothing but chaos. Their homes are aesthetically pleasing but customer service is 0 After we moved in, we started noticing some cracks in the home & contacted them, they said this was normal & expected for a new home & that it will be fixed, should it get to a certain level. The cracks got worse, we took videos & pictures, sent to them…we were told they’d come fix it. It’s been almost 2yrs now, not a single fix. When people come to visit us, the first thing they see are the cracks cuz it’s now the focal point, as it’s lots of cracks. This is so embarrassing. I just had a new born and I’ve been so scared that maybe the building will give in, cuz it’s that bad. One of their staff came to see it the other day & he was shocked at how bad it was, he raised it but still nothing yet. When we had a water leakage, it took them about 2wks to come fix it. When our heater wasn’t working in winter, it took calling them over & over again for them to come fix it, after like a month or two. I was heavily pregnant with no heater in winter. Customer service is everything! You can’t be building homes and be lazy with maintenance. If you can’t make your clients happy, why stay in business? They said they’d be maintaining the front yard but every single time someone comes, it’s always like nothing’s been done & my neighbour & I literally had to call the guy to do a proper job. I can go on & on about their terrible customer service. It’s been a lot as I do not feel safe living where I live, cuz every single day, I’m worried the upstairs might come crashing down on me but to them, it’s nothing. They can’t be bothered. If I see them being the landlord to a property I’m interested in, won’t even touch them with a 6 foot pole. Terrible customer service. The “I don’t care” attitude is disgusting.Might I add that the last time we had to get the heater issue resolved, my husband had to leave a review on trust pilot before they fixed it. They begged my husband to take the post down or edit it. Why must that be the motivation for y’all to fix up. If you want good reputation, do good and be good. No one will have bad things to say if you’re doing your job. One thing I will make clear now, I am NOT my husband & nothing in this world would make me take down this post, as this is my honest review about my experience & I won’t for any reason go back on my words. Don’t beg, don’t cry. I’ve had it up to here & I’m sick & tired of your nonchalant attitude. If you care about your reputation so bad, do right by your tenants. Don’t stress my life & we good xx
Eni · 10 August 2023
Agent replied · 17 June 2024
Hi Eni,Thank you for sharing your concerns with us and for getting back to us with further identifiable information so that we are able to locate your tenancy.Were sorry to hear that you are not satisfied by the service provided to you. We can see that there are some settlement cracks in your property, which are common and normal within all new builds. The majority of these are within tolerance which is why they have been left. We can see that one settlement crack needs repairing and this is currently awaiting contractor costs for us to proceed. As our recent inspection report provides evidence that there is no reason for concerns over safety this is classed as a non-urgent repair so we expect this to be completed within 30 days for you.We can see that previously you had a heating issue with the one radiator in the living room, as this wasn’t a house-wide issue, again this wasn’t classed as an emergency repair. We can however see there was a slight delay by the housebuilder in getting this fixed, which we apologise again for.We can also see that you have a current issue raised for a leaking kitchen tap, which once the contractor attended, has confirmed that it requires a new tap as opposed to a fix. We’re just awaiting this replacement so we can get the work completed for you. Again, we apologise for any delays you have faced and please rest assured that the team is pushing this along as quickly as possible for you.
★★★★★ 4/5
TrustpilotReferencing was seamless.
Referencing was seamless.. Tyler and Lucy were quite professional.Would have been a 5 but my beautiful property was not in completely satisfactory state as the compound was untidy.Complained already at the inventory check.. hopefully this would be considered.The homes are so lovely. Ambience excellent as well
Hrm · 10 March 2022
Agent replied · 17 June 2024
Thank you for your review. We’re delighted to hear that Tyler and Lucy looked after you well and we’re pleased to hear that you love your home! We can see that you’ve reported a few small items as part of your inventory and I’m pleased to see that all of the items raised are either fixed or booked in to get sorted for you very shortly, sorry if this has caused any inconvenience for you.
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