Trusted Agent profile · Long Eaton
★★★★★
272 reviews across 1 platform
54 Market Place, Long Eaton, NG10 1LT
Frank Innes's office in Long Eaton, at 54 Market Place, is rated 4.8 out of 5 across 272 reviews on 1 platform, including 272 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Long Eaton office, from every platform, shown as written. First names only.
5/5
Googlegreat experience to rent a house and excellent service for Rebecca. Thank you so much for providing a lot of support to us!
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleJust bought a property from this fantastic estate agent. It was a pleasure dealing with the professional staff.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBought our first home with frank Innes and mortgage with Andy 2 years ago. Great service and would highly recommend. 2 years down the line and we got back in contact with Andy about switching mortgage. He got us a fantastic deal. Lower monthly payments and knocked years off the term. Reassessed insurances and got better products at cheaper rates. He doesn’t confuse you with big words. He talks straight to the point and in a way everyone can understand. The service is well worth it. Spend a little and save a lot. Looking forward to returning in another 2 years and hopefully saving more money!
5/5
GoogleWe had the initial contact with Robyn who was informative and professional. Our main contact throughout the process was Sharon, who kept us in the loop regularly and was extremely helpful and made the process move along smoothly.PositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery courteous and efficient service from Samantha - thank you for the quick response to all our questions! Melanie L
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm very happy to say frank innes are given very excellent service ,specially thanks for Mrs Rebecca for your service,love you frank lnnes
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleGreat experience with Robyn from Frank Innis at long Eaton . Very professional as she explained the process for selling our property., highly recommend them
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHow amazing. So professional. A lovely girl called ocean helped us understand everything as it was our first time renting. I know that I could email her if I needed to ask for any advice. She’s an absolute asset to your team. Very pleased.
Thank you Tammy for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott
5/5
GoogleGreat experience and extremely helpful selling our house. We would highly recommend Frank inns.
Thank you for taking the time to leave us this tremendous recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBought a house from Frank Innes in Dec 20. Really happy with the service provided from Joely. From viewing to keys handed to me, she was very helpful and accommodating. Many Thanks againPositiveResponsiveness, Quality, Professionalism
Many thanks for the brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Rebecca and Sam (Lond Eaton office). Keep up the good work 👏🏽 …
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe whole process was smooth and they were really friendly and helpful all the way through the process. I would definitely recommend and will use in the future, A+++++++++
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Rebecca and Sam (Lond Eaton office). Keep up the good work 👏🏽 …
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional and helpful. Always dealt with my queries promptly. Kept me sane during the stressful time of buying and selling.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleI purchased a property advertised through Frank Innes. My agent, Joely, was really helpful in keeping me updated on sale progress and organising viewings. Thank you
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery swift sale of local semi- within price target. Branch manager and staff provided friendly and active service to minimise the stress of selling a house, keeping me advised of progress. Very much recommend this team!
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleStaff are so very lovely and helpful, perfect service - thank you!
5/5
GoogleWas served by a lovely young lady called Katie. She was very sweet natured, always answered my emails efficiently....was so knowledgeably about the whole process of buying a house...felt like she was on our side....very informative and sweet.
Wonderful to read Bianca that you had a fantastic experience with Katie and our local Frank Innes team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
5/5
GoogleService was amazing couldn’t wish for anymore!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExceptional service by Kia . Very knowledgeable
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you, Samantha Bye and Rebecca Cox. You both are so helpful.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAndy the mortgage advisor in the branch was very helpful throughout the whole process. Being first time buyers he helped explain all the jargon and get the best mortgage offer for us.
Many thanks Timothy for the fantastic 5* review. Kind regards, Lucy
5/5
GoogleExcellent and friendly service from all the team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI wanted to sell my flat. Stacey came to value it and was very helpful. Frank Innes found potential buyers immediately and successfully sold. Would definitely recommend!
Congratulations on the sale of your flat. It is always great to read excellent 5* reviews and recommendation about the service we provide to our customers. I am pleased to see you were supported throughout, and i will pass your comment to Stacey and the team at Frank Innes in Long Eaton. Kind regards, Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Long Eaton won Gold; Frank Innes, Mapperley won Platinum; Frank Innes, Mansfield won Gold.
