Jackson Grundy, Long Buckby reviews

★★★★★ 5/5

Google

Teresa Franchini at Jackson Grundy managed our home purchase with exceptional efficiency. She was professional, straightforward, and focused on getting the job done right. Highly recommended for buyers who want an agent who respects their time and priorities.

Zdenka · 3 April 2025

★★★★★ 5/5

Trustpilot

The property sold quickly

The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.

DILL · 14 April 2025

★★★★★ 1/5

Trustpilot

Do not recommend this estate agency!

We highly do not recommend this agency for renting!  We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!

Melissa · 27 August 2019

★★★★★ 5/5

Trustpilot

Many thanks to the whole team at Duston…

Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.

Kevin · 24 November 2023

★★★★★ 5/5

Trustpilot

Jackson Grundy team at the Duston branch.

The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.

Denis · 18 July 2023

★★★★★ 5/5

Trustpilot

Open lines of communication throughout…

Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.

Mr · 23 October 2024

★★★★★ 5/5

Google

The only estate agents I have met who are genuinely pleasant to work with. Great people, great company. I wouldn't use anyone else if I were you. Teresa is a delight.

Nicola · 25 October 2022

★★★★★ 5/5

Google

Long Buckby Jackson Grundy office are helpful ,supportive and keep you informed throughout the house selling process. A great team from start to finish. Highly recommend :)

Rachel · 22 July 2025

★★★★★ 5/5

Google

Teresa and Richard were highly professional from start to finish and their expertise and commitment enabled a difficult chain to complete. I highly recommend Jackson Grundy.PositiveResponsiveness, Quality, Professionalism, Value

John · 25 October 2022

★★★★★ 5/5

Google

Well, we fully expected a bumpy ride when we put our house up for sale, but not the hairpin bends or cliff edges! However, with Richard and Teresa at the wheel, we arrived safely at our destination, and could not be happier. They truly are the team to have on your side: experienced, proactive and - above all - were genuinely invested in our success. Lovely people, too. You could not be in better hands.

Christine · 25 October 2022

★★★★★ 5/5

Google

Bought a bungalow, Richard was very helpful and knowledgeable. Would highly recommend this branch ⭐️⭐️⭐️⭐️⭐️

Jane · 25 October 2023

★★★★★ 5/5

Google

Incredibly friendly and trustworthy service. Wouldnt have gone with anyone else.

Samuetto · 5 November 2025

★★★★★ 5/5

Trustpilot

Becky in the Duston branch was amazing…

Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.

Sue · 12 April 2025

★★★★★ 5/5

Trustpilot

Highly recommended

I signed with Jackson Grundy Abington branch after a negative experience with another local agent and the service I received from them from start to finish was excellent. They sold my house very quickly and resold again quickly when the sale fell through. After sales care and communication was excellent and I would highly recommend them.

Hayley · 8 February 2024

★★★★★ 5/5

Trustpilot

My wife and I have just relocated to…

My wife and I have just relocated to the area for work and unlike a previous review we found Katy to be very professional, attentive and easy to work with.We are so happy with the home we now have and the moving in process was also aided by Katy and her team.Thanks Katy as promised spreading the word for you.Keep up the great work.

Mark · 11 August 2021

★★★★★ 5/5

Trustpilot

Best agency

We would like to express our sincere gratitude for your invaluable assistance in purchasing our new home. The entire process was smooth and professional, and we truly appreciate your dedication and expertise.

Petro · 11 February 2025

★★★★★ 5/5

Trustpilot

Very professional estate agents

From our initial viewing through to our exchange of contracts, both Megan and Becky were very helpful, thorough and professional. Having gone through several house purchases/sales, this is the best experience I've had of an estate agent. Thank you to both of you.

CH · 15 October 2023

★★★★★ 5/5

Trustpilot

Amazing!!

Louise and colleagues were amazing at supporting my mortgage getting me joy only the right deal but ensuring that over the coming weeks nothing better was coming up. The service was amazing and I was kept informed through all stages. Highly recommended!

LuLu · 12 September 2024

★★★★★ 5/5

Trustpilot

Great family run estate agency

Great family run estate agency. We used the Duston branch for sale and purchase. The team including Chris & Megan were very supportive and highly professional. Special mention for Becky, nothing was too much trouble, the best chaser/administrator in the business. Thanks team!

David · 17 August 2023

★★★★★ 5/5

Google

I didn't know selling could be so easy.... Remotely selling an unusual property, the team at Long Buckby came up with a clever solution to quickly get best value. Great knowledge of the state of the market plus all the contacts we needed to prepare the property for sale. Very grateful to Richard and Teresa.

Kenneth · 25 October 2023

★★★★★ 5/5

Google

Very professional worked really selling our house. Kept us informed at all times.

Allan · 25 July 2025

★★★★★ 5/5

Google

Brilliant service from Teresa and Richard from start to finish! Understanding and attentive to all our needs. Loyal, reliable, and professional throughout. Led us through every step with ease. You couldn’t ask for better representation.

Daniel · 11 October 2024

★★★★★ 5/5

Google

A fantastic local agents who really know the area, I've felt valued every step of the way and couldn't recommend Richard and Teresa enough, i would definitely use again

Kennedy · 25 October 2020

★★★★★ 5/5

Trustpilot

What a great professional service

What a great professional service. The whole team were brilliant, Becky was relentless at keeping all the solicitors moving which is so important to get everything done. Thanks also to Chris and Megan who were great throughout the process.

Andrew · 18 August 2023