Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDuring the past couple of years, I've been looking for new tenants and was also planning to buy a new flat in Ladbroke Grove. First, I appointed several agencies but Winkworth's team in Ladbroke Grove stood out. They've been a great support on both fronts. They gave me a correct estimate about rental income, which is key, and managed to find the perfect tenant for my Buy-to-let flat. When searching for the new flat, I trusted that they would find the right property as they really understood my needs and indeed, they delivered! The process was smooth and the team was always available to answer my queries. Renting and buying can be very stressful times. Kiren, Jason and Blaine made these experiences very easy. I will not hesitate to appoint them again and can only recommend this agency to anyone looking to buy or rent a property in this area.
Dominique · 22 June 2023
★★★★★ 5/5
GoogleThank you Jason, he has been incredibly helpful! He works extra hard and always goes the extra mile! Was updated and kept informed about available properties promptly. Fantastic experience, highly recommend.
Amber · 7 June 2024
Agent replied · 23 August 2024
Thank you so much Amber - it was my pleasure .
Jason
★★★★★ 5/5
GoogleKiren was unbelievably helpful, knowledgable, cheerful and communicative when it came to selling my flat. I recommended her to several neighbours afterwards who have also used her services. She even took the trouble to suggest properties for sale for me, even though I was moving out of the area! She lives, sleeps and eats property and is thoroughly pleasant to do business with.
Anna · 22 June 2021
Agent replied · 21 June 2024
Thank you Anna for the amazing review, very kind words that we really appreciate.
Kiren and the team at North Kensington
★★★★★ 5/5
GoogleKiren and her team are knowledgeable and a pleasure to deal with.
They are at the top of their game, and look after their clients and customers efficiently and fairy with a smile on their face at all times. …
Baktash · 16 April 2025
★★★★★ 5/5
GoogleThe team at Winkworth were first class. I spoke with 4 local agents before deciding on Winkworth and Jason and his team exceeded my expectations. They were responsive, considerate of my needs, achieved for me an excellent result on my rental property and were generally great to deal with. Very happy to recommend them.PositiveProfessionalism
Peter · 22 June 2022
Agent replied · 21 June 2024
Thank you for the lovely Review Peter. It was an absolute pleasure working with you and helping you rent your lovely property out.
Lettings team North Kensington
★★★★★ 5/5
GoogleJason was more than helpful in finding me a place. He was extremely honest, upfront, and was able to find me a great apartment that fit right in my price range. He was extremely communicative and easy to reach to answer any of my questions at all times. Jason made the hell of finding a place so much easier.PositiveResponsiveness, Professionalism
Joe · 22 June 2021
Agent replied · 21 June 2024
Thank you Joe for the lovely review.
Jason and the team at North Kensington
★★★★★ 1/5
GoogleAwful experience as a tenant. Be aware they will try to reduce your deposit return even claiming light bulbs. Made me wait 2months before supplying any invoices on why they want to reduce the deposit return. New tenants moved in within a …
Habid · 16 July 2025
Agent replied · 8 September 2025
Hi Habid ,
We have no record of your name on our data base, nor do we have a deposit … More
★★★★★ 5/5
GoogleKiren was absolutely fantastic every step of the process. I had problems with inexperienced Conveyance person and she made sure everything went as smoothly as possible. Going above and beyond. Am now happily installed in my apartment.
Wendy · 3 March 2025
★★★★★ 5/5
GoogleWe used Winkworth as our sole agents for letting out our house for the first time. Jason was really helpful & always on hand to explain the process and support where we needed.
Harry · 25 September 2023
Agent replied · 21 June 2024
Thank you so much for the kind words Harry . It was an absolute pleasure.Regards Jason
★★★★★ 5/5
GoogleJason was an enormous help. I told him what I was looking to rent and what I could afford and he came back straight away with exactly what I was looking for and helped with the whole tenancy process. Definitely five stars.
Okay · 1 December 2024
★★★★★ 5/5
GoogleAll the good value properties and the good people trying to help you are all in here. Highly advised!
Once again, thanks for everyting to Jason and his team
Sinan · 24 November 2023
Agent replied · 21 June 2024
Thanks Sinan , your kind words mean alot to myself and the team.
We hope you enjoy the flat .
Jason
★★★★★ 5/5
GoogleThanks a lot for your time and help, Jason! The entire process went very smoothly (very rare for renting flats in London, haha) and you were fantastic about answering any queries we've had.
Julia · 21 August 2025
Agent replied · 23 October 2025
Thank you Julia , glad to have helped you and Isaac. Enjoy the flat !
Regards
Jason
★★★★★ 1/5
GoogleREAD THIS REVIEW 100%TRUE
Absolutely the worst estate agent's ever so quick to move you in and take payment(by the way very aggressively no more Mr nice guy once your offer is accepted) but then you realise there's issues with the property once you move in.
I give it to them they sort out the really small issue you can live with right away but then you realise your 5 months in during winter might I also add that my wife suffers from Asmara and the flat we let was above two primary schools, a play centre and a football pitch so plenty of cars and pollution and still your unable to close your windows as they had been locked open before we moved in now luckily we had a 6months clause.
When we handed in our notice they were confused to why we were leaving so I explained about the windows and let again I was apologise to and told this is unusual and they will get right on it asap even though we were leaving.
Guess what a month later we moved out and they hadn't been sorted, but funny enough when I drove pass a week after we moved out the windows had been repaired(all evidence has been saved inc photos)
now when we left we had the property professionally cleaned and the day we left the property was spotless and on that day they should have done an inspection instead it was done well over a week later so as you can imagine with the windows not closing there was some dust now they charged me for another clean up of the flat apparently now they sent me a couple of photos with dust on counter and slight sign the freezer had been left on even though it had been cleaned apparently it was dirty because it was left on but had they done the inspection when we left none of this would be there better yet had they have sorted the windows out me and my wife would have still had a home.
The icing on the cake is we still haven't got our deposit back 7 months on. The new tenants name isn't Mohamed and the wife doesn't wear a head and magically the windows were fixed within a week of us leaving even though I complained numerous times and then they rip us off for the deposit.
Stay away from this profit priority company.
Mohamed · 22 June 2023
Agent replied · 21 June 2024
Hi Mo,
I’ve just seen your google review and I would like to speak to you about it please. Your review was incredibly unfair and to make accusations of Racism is completely uncalled for and reckless.
I’m really surprised and disappointed that your default position is to insinuate that we are treating you badly because “your name is Mohamed, and your wife wears a head scarf”. Dolores is half Arabic , my colleague Kiren is Muslim, and our Director is Muslim. To imply that we are discriminating against you because of your religion or race is a horrible and unfair thing to do, this is simply not the case at all and to imply it is because of your deposit refund delay is not right nor is it helpful in an already complicated world where this happens far too much.
Firstly , you were always very good tenant, and you were always accommodating to us when were visited the flat. We would not have rented the property to you if we did not think you would be a good tenant or if we judged you on your religion or race.
The issue that has led to the delay in your deposit is that the inventory check out highlighted that the property had not been cleaned .This was a third party company that the landlord instructed on her behalf and has nothing not do with us . Now when a landlord makes a claim against a deposit , an email automatically gets sent to all tenants to confirm if they agree to it or not . I believe this was emailed to you in May 2022 and Dolores also followed up with an email to you which you did not respond to. As a result it sits with the TDS till the tenant responds . The whole point of the tenancy deposit scheme is that its completely impartial and regulated by someone other than the agent and landlord. Does that make sense ?
Lastly, the window was an issue then and remains an issue now . It has still not been fixed or replaced because the window company, which is based abroad or this particular window , is for a number of reasons very difficult to get hold of and the only company that can manufacture the handles /windows for this development .
I appreciate the deposit process is frustrating, but it is completely out of our control until you do your part of the refund process , which is to respond to the email that the TDS (tenancy deposit scheme), we cannot do that for you. I also accept and appreciate the window was frustrating, but once again , this was completely out of our control and still is to be honest. Number 8 Bartholomew is not the only flat in the development with issues sourcing window replacements and parts, this much I know.
I urge you to remove your negative google review .In a world which is already complicated, throwing the religion or race card around to get a reaction when you and I both know it has nothing to with that … its simply irresponsible and reckless.
★★★★★ 5/5
GoogleBoth my wife and I are delighted by the experience we had with Kiren and Winkworth. She is not only incredibly knowledgeable and professional, but amazingly friendly, and made both my wife and I feel like we were in very safe hands. Her skills of negotiation meant that our property sold well above asking. She offers world class service and made the entire process swift and effortless.
She is without a shadow of a doubt the most amazing estate agent I have ever had the good fortune of dealing with. She is an exceptional talent and it says a lot about Winkworth to hire such exceptional talent.
Genesis · 22 June 2023
Agent replied · 21 June 2024
Thank you for the positive feedback , Much appreciated
★★★★★ 5/5
GoogleI have never been as well treated by a rental agent as I have been by Jason de Sousa at Winkworth on Ladbroke Grove. I approached him with a difficult request and he listened and understood and supplied the perfect solution. Throughout the whole process he worked in a very thorough manner and kept lines of communications open all the time. I couldn't recommend Winkworth North Kesninsgton Estate Agents highly enoughj
Desmond · 24 November 2023
Agent replied · 21 June 2024
Thank you so much Desmond , your lovely review really does mean alot to myself and the team. Good feedback puts a smile on all our faces.
Regards
Jason
★★★★★ 5/5
GoogleThank you to Jason at Winkworth North Ken. Extremely knowledgeable and professional, and always available to answer any questions I have had. My experience of working with Jason and his team have been much more positive than when using other agencies. Would highly recommend.PositiveResponsiveness, Professionalism
Sarah · 22 June 2021
Agent replied · 21 June 2024
Thank you Sarah For your kind words. It was an absolute pleasure.
Jason De Sousa Winkworth North Kensington
★★★★★ 5/5
GoogleJason was very helpful when we were in a tight situation with such a last minute move. He put a lot of trust in us which we greatly appreciated and we are very happy with our new home.
Brigitta · 22 June 2022
Agent replied · 21 June 2024
Thank you so much for the lovely review, it was an absolute pleasure helping both of you find your new home .
Jason
★★★★★ 5/5
GoogleJason at Winkworths was excellent to deal with and very efficient. Made the whole process very easy
Jago · 10 January 2024
Agent replied · 9 January 2025
Very glad to hear your experience was positive. Thank you for the lovely review and I'm pleased i could help you find you your new home.
Best wishes ,
Jason
★★★★★ 5/5
GoogleI’ve had a wonderful experience working with Kiran at Winkworth Ladbroke Grove. She is extremely professional, attentive, and genuinely cares about her clients. Her knowledge and expertise made the process smooth and stress-free, and she …
Catch · 16 April 2025
Agent replied · 16 April 2026
What a lovely review , thank you so much .
Kiren
★★★★★ 5/5
GoogleFor me, finding a new place to rent is a horrible experience. There’s so little inventory, you get sent completely inappropriate stuff, the market is savage and if you’re lucky you get patronised by the agents at the same time. My experience with Michelle and Olivia was the complete opposite of this. Their local knowledge and market insight meant that they found me the perfect place and managed the whole process in such a smart, friendly and professional way. Of course, they’re representing the landlord and did the right deal for him but the key to such a successful outcome was their ability to match landlord, tenant and property and then tenaciously deliver the right result for everyone. And they’re really nice people too. I couldn’t recommend them more highly.
Miles · 23 June 2019
★★★★★ 5/5
GoogleOlivia was a great help for us finding our perfect flat in London. She allowed us plenty of time to view the flat - taking all the photos and videos needed without feeling rushed (unlike some other estate agents). Winkworth were flexible with our working schedules and super helpful at answering all of our questions (we had a lot). Liv even went out of her way to go back to the flat and take some specific measurements for us. Extremely fast and response. 100% recommend.
Alicia · 23 June 2019
★★★★★ 5/5
GoogleJason Desousa at Winkworth Ladbroke Grove was very good support, informative and helpful . Aso he is knowledgeable and patience I highly recommend him to any one selling the property.
Sara Marin
Sara · 17 October 2024
★★★★★ 5/5
GoogleJason and the team were superb in finding us our perfect home. They were very attentive on what we were looking for and managed to help negotiate a great deal with the landlord. Super service, would definitely recommend using them.
Matt · 22 June 2021
Agent replied · 21 June 2024
Thanks for the kind words Matt! Enjoy the new place ,all the best to you and the family.
★★★★★ 5/5
GoogleI was very impressed with the service I received at Winkworth. Jason was both friendly and professional, and I felt comfortable and reassured throughout the whole process. Thank you for making the experience far less stressful than I expected!PositiveProfessionalism
Emily · 24 August 2021
Agent replied · 21 June 2024
You're most welcome Emily, many thanks for the kind words.
Jason and the team at North Kensington.
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