Winkworth reviews

★★★★★ 1/5

Google

Over the course of more than three years, our experience with Jason De Souza at Winkworth was extremely disappointing. From early on, communication felt patronising and unprofessional, with attempts made to introduce contractual changes without clearly flagging them. As two young women, it was difficult not to feel that we were being spoken down to. Notably, the tone only shifted once my father, an experienced landlord, became involved, at which point the level of professionalism suddenly improved. During our tenancy we received MULTIPLE eviction notices without any prior discussion, despite repeatedly requesting a conversation about renewing the contract. We were told Jason would contact us after speaking with the landlord, but we had to chase multiple times before he even made the call. After waiting three weeks for an update, we were ultimately served an eviction notice without even a courtesy email beforehand. We were reliable, problem-free tenants for over three years, yet communication was consistently difficult. Attempts to reach Jason were frequently met with the same response that he was “out on viewings,” making even basic issues unnecessarily hard to resolve. The deposit process was equally frustrating. It took six months to receive our deposit back and only progressed once we stated we would escalate through the TDS Custodial scheme. Tenants should know that under UK deposit protection rules, landlords and agents must provide itemised invoices or receipts for any deductions. Without this evidence, deductions cannot legally be made, and they attempted to do this with us, sending a list (in email copy only) of items they were expecting us to pay for with no invoice or quotes! One example raised was alleged damage to a window sill. However, the damage occurred because the window itself had been broken for months, something we reported repeatedly but which was never repaired. During a storm the window had to be forcibly secured to prevent water ingress, which caused minor damage to the sill. Attempting to charge tenants for damage caused by an unresolved maintenance issue is both unreasonable and highly unprofessional. Based on our experience, I would strongly advise future tenants to avoid this branch and specifically dealing with Jason. If you do rent through them, document absolutely everything, communication, maintenance requests, and repairs, as issues were repeatedly ignored and we were later presented with questionable charges while our deposit was withheld. They appear willing to push the boundaries of what they can get away with, and I have never had such a prolonged and consistently negative experience dealing with a company presenting itself as “professional.” For Winkworth: please do not feel the need to respond. After several years of this experience, we are simply glad to finally be free from dealing with this branch!

Hannah · 16 March 2026

★★★★★ 5/5

Google

Kiren Awan has been amazing throughout the whole purchase process with our new flat, from always being helpful when we wanted to go and visit the flat on numerous occasions before putting our offer in, to problem solving some small issues that our survey picked up. She also helped us find short term rental accommodation to bridge the finish of one lease and completing on the new flat. It's a long process buying a property and throughout our journey Kiren has guided us expertly, drawing upon her many years of experience.

Adam · 19 March 2026

★★★★★ 5/5

Google

I recently rented an apartment through Arina, and she was truly the best agent I could have asked for. She was incredibly patient throughout the entire process and took the time to understand my requirements in detail. Thanks to her attentiveness and professionalism, I was able to find a home that suited me perfectly. I would highly recommend Arina to anyone looking for a reliable and supportive real estate agent!

Anam · 16 March 2026

★★★★★ 5/5

Google

I have recently sold my flat through Winkworth North Ken. Kiren was the agent who guided me through and I couldn't recommend her highly enough. From dealing sensitively with my tenants she was very patient and her in depth knowledge and advice was invaluable to me. Thank you!

Orla · 16 December 2025

★★★★★ 5/5

Google

Working with Winkworths was a great experience from our first meeting where I received great positivity, commitment and enthusiasm. The sales process was very smooth, received feedback throughout. Ultimately they sold our house. In particular I want to state what a pleasure it was working with Kiren. She understood our situation, and supported us throughout. Highly recommend you use this agent.

Peter · 10 April 2026

★★★★★ 5/5

Google

Arina was fantastic to work with! She’s friendly, approachable, and really listens to what you’re looking for. She answered all my questions, explained everything clearly, and made the whole process so much easier and stress-free. I really appreciated her honesty and dedication, she genuinely wants to help you find the right place. I’d definitely recommend anyone looking for a reliable real estate agency. :)

TheThealexutza · 19 March 2026

★★★★★ 5/5

Google

First time renting and Winkworth were fantastic throughout the year. The team were always accessible, helpful and supportive when understanding the ins and outs of renting. They went above and beyond when we had any problems and I would highly recommend using their services. Especially want to thank Jason for making this an easy journey!

Taaha · 9 August 2025

★★★★★ 5/5

Google

Me and my partner went through winkworth to find our amazing new flat in London. Thanks to Jason De Sousa, this was the easiest move I’ve ever done! He was very helpful and explained everything we needed to know in the best way possible. We are all moved in now and very happy! Thank you.

Ruben · 19 July 2025

★★★★★ 5/5

Google

Jason and his team are exceptional and have always gone above and beyond to ensure everything runs smoothly with lettings. Their communication, patience and professionalism ensured that we were kept updated every step of the lettings process with tenants and have no hesitation in using their service again. Thank you!

Bella · 4 April 2025

★★★★★ 5/5

Google

We honestly can’t thank Kiren enough for helping us find our dream home! From the very beginning, she made the entire process feel seamless and completely stress-free, something we never thought possible when buying a home. Kiren is, …

Carolina · 16 July 2025

★★★★★ 5/5

Google

Jason and his team have provided me with the service I have been looking for but not found until now. Having had nothing but very poor service from previous agents, he has restored my confidence in using a managing agent for my property. He is very professional and efficient always on hand to answer any queries no matter now trivial. I would highly recommend him to any prospective customer.

Helen · 31 May 2024

★★★★★ 5/5

Google

We recently moved to Ladbroke Grove from Australia. Jason and Louise were marvelous, and made the difficult experience of an international move as easy as possible. They organized video showings of the flat and answered questions promptly and clearly. They were also really principled and and truthful -- we always had the sense that we were being treated fairly. Since we moved in, they've checked to see that things were going smoothly, and ensured that things were on track. They're also really nice people. All in all, they have made the stressful experience of an international move really smooth -- maybe even pleasant :)

Dan · 22 June 2023

★★★★★ 5/5

Google

Jason de Souza at the Ladbroke Grove office of Winkworth was totally professional and efficient from start to finish. He knows the local market very well. Not only did he find me a tenant very quickly, but put forward the perfect tenant, a young couple who were happy to take the flat fully furnished, required me to move virtually nothing and are absolutely charming. The commission charged is very reasonable and there was a special reduction for new customers. Jason was excellent and I cannot praise him, and Winkworth, enough. I thoroughly recommend him and Winkworth to landlords looking for a sound letting agent.

Lorna · 22 June 2023

★★★★★ 5/5

Google

I recently secured a new flat and was looked after primarily by Arina, with support from Jason, throughout the process. From the outset, they were incredibly efficient and kept everything moving at a pace that made what can often be a stressful experience feel smooth and straightforward. Things progressed quickly, but never at the expense of clarity - I always felt informed and supported. They were consistently helpful and responsive, always available to answer questions and guide me through each step. Their proactive approach made a real difference and ensured everything was handled promptly and professionally. Overall, it was an amazingly positive experience from start to finish, and I’m really grateful for how seamlessly they helped make it all come together.

Geordie · 9 April 2026

★★★★★ 5/5

Google

I sold my flat through this branch and dealt with Kiren who I believe was head of sales. I was extremely happy with the advice and service she provided me throughout the process of the sale. From the beginning Kiren was spot on with her valuation and local knowledge, I’m so happy that I went with Winkworth as I fear our property would of sat on the market looking expensive and probably helping to sell all the other flats local to my area had we gone with the other estate agents. Her team where great on the viewings and there communication and feedback was really good. We had an offer and I really felt like Kiren and team where representing me and the sale of my home. So much so that she went back to purchaser and got a higher offer for me. One very happy customer.

James · 20 August 2024

★★★★★ 5/5

Google

Jason and team are brilliant to work with . Thanks so much to you all, and i hope our paths cross again soon xx

Cerys · 2 April 2026

★★★★★ 5/5

Google

Thoroughly professional and extremely courteous. Kiran was magnificent. I gave her my requirements and she helped me view several properties within the band of what I was looking for. Educated me extensivley about the trends in the area and what value there was upon my needs. I have dealt with several agents/agencies in the past , however found myself with someone who was un rushed and willing to take out the time to keep me well informed. Thank you and hope my offer goes through!

Faisel · 22 June 2021

★★★★★ 5/5

Google

Janie Lapwood has been my property manager for many years. Janie is an exemplary professional: she's wonderfully efficient, utterly reliable, and cares about her clients. In addition, she has a wealth of local knowledge and a supply of excellent contractors for jobs, both small and large. I know that my property is in good hands because Janie is managing it. As someone who lives overseas, it's all-the-more important to have a consummate professional looking after my property. Janie is a pleasure to work with - and I'm immensely grateful for all that she does on my behalf.PositiveResponsiveness, Professionalism

Lucy · 22 June 2021

★★★★★ 5/5

Google

Kirin and the team have been absolutely amazing since I have been dealing them in mid 2020. The service they offer, their local knowledge, their honesty and integrity is outstanding. I bought a property through Blaine in the autumn of last year and the entire process was executed brilliantly. Not only that, the team spirit in the office and the sense of fun is tangible. Thanks for a great service and definitely will be working with you again. GillianPositiveResponsiveness, Professionalism

Gillian · 22 June 2021

★★★★★ 5/5

Google

Jason and the team have been very helpful throughout the move-in process. Very grateful for the support and happily recommend.

Leonardo · 2 April 2026

★★★★★ 5/5

Google

Jason was fab, answered every question i had even when we had the property, and were relying on others totally fab

Patricia · 20 May 2025

★★★★★ 5/5

Google

Big thanks to Jason who went above and beyond! Fair to say renting out my flat in London for the first time was a baptism of fire- Covid, lock downs, moving overseas and a failed boiler test at the very last minute! Jason went above and beyond to rectify the issues that arose and made me much less nervous about the situation. Handled contractors like a pro and found me a great tenant.PositiveResponsiveness, Professionalism

William · 22 June 2021

★★★★★ 5/5

Google

Jason was amazing. Great experience throughout. Highly recommend

Nabiha · 20 July 2025

★★★★★ 5/5

Google

Kiren at Winkworth is the best! I've been working with her first for rentals, then for sales, for 6 years. When it was finally time to sell, it was less than 2 months between putting the house on the market and completing on the sale. She's a great pleasure to work with.

Lucy · 10 July 2025