Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIf ever you need someone who gets the job right Sarah Wareham is your person
If ever you need someone who really listens to your needs and will go over and above to find your dream home Sarah Wareham from Winchester Wimbledon is the person! She is the most professional agent I have ever worked with! She was diligent, and went high and low to find me what i wanted. Her attention to detail is impeccable and if i ever need another place i already know she will be my go to. She was kind and friendly and made my move to Wimbledon absolutely amazing ! I’m so glad i could trust her to find my apartment.Thank you so much Sarah im truly grateful for your help. I love my apartment to bits , it ticks everything i asked for. Absolutely recommend this fantastic lady job well done!!!!!!! Excellent service!!!
Memory · 31 October 2021
Agent replied · 16 June 2024
Thank you so much for such a detailed review and the recommendation, Memory! We are delighted to hear that you enjoyed working with Sarah (who is a gem to have on our team!), and that you love your new home! Your satisfaction really means a lot to us. All the best,Winchester White
★★★★★ 5/5
TrustpilotGreat letting agency
Great letting agency. We use it for the second time (with some interval in between) and both times were extremely happy with the service: friendly young team, always on hand and happy to assist, always follows your requests, immediately understands what would suit you best, and even after you signed your contract - monitor your settling till know you are fully sorted and happy.Our personal thank you to Sarah, who was true professional, very patient and extremely helpful in our troubled search.We would 100% recommend these guys to anyone in a search of their next home.
Anna · 13 September 2021
Agent replied · 16 June 2024
Dear Anna,We can't thank you enough for such a kind and detailed review, and for your recommendation! We are very pleased that you've experienced such great service from Sarah - she always goes above and beyond!We hope to assist you again in the future!Kind Regards,Winchester White
★★★★★ 5/5
TrustpilotRenting
Becky was really helpful with the process of renting a property in the south west area. Thank you!
Grace · 12 May 2026
★★★★★ 1/5
TrustpilotHorrible place to live for 3 years of my life
I’m survivor of living with infested mould and mice. They locked me out of a 3 year contract, and neglected to do any repairs on the flat. The most horrible years of my life, and my partner. Unfortunately she suffered with this as well. We were both out of options to leave. When I tried to reason to leave with a dead of surrender, they told me I had to pay £30K for the rest of the tenancy. I also offered to pay rent for 2 months until they find a tenant. That is enough to do repairs and find someone, given it is London. Even had to pay for the pest control myself. No one helped us, including the council.We had many other problems too. They lied about the furniture upon viewing, when we got there, it was different and much worse too. Furniture was mouldy as well.I cannot even believe these things happen in a metropolis like London, and nothing changes.Do not do business with this abysmal company. As you can see they only care about the check at the end of the month.
Zigen · 1 July 2021
Agent replied · 16 June 2024
Thank you for your comments, we have no record of a tenancy under the above name or with the complaints you have raised. In order to review and assist further, we kindly ask you get in to contact with us.
★★★★★ 5/5
TrustpilotSeamless process
Everyone at Winchester white has been super professional and helpful. Sarah has been fab, really friendly and also super clear at managing the process end to end, from sending us a property to signing the lease. It has been simple and seamless.
Sian · 10 October 2025
★★★★★ 5/5
GoogleI’ve just moved into a new rental property in London thanks to Winchester White. My experience with them and particularly Helaina has been amazing and I would really recommend them to anyone. The first few weeks of looking for a property to rent in London was incredibly stressful however when I got in contact with Helaina the whole experience completely changed. She kept my flatmates and I in the loop via WhatsApp and always answered all of our questions. She was easy to contact, friendly and we really felt like she was on our side during the whole process which is different to my experiences with lettings agents before. In addition, management clearly engages with their staff and is aware of which stage prospective tenants are within the process. Helaina always kept us informed as to what the next step was and I really trusted that she and the agency were working hard to secure us a home. We are really grateful and really appreciate your help.
Laura · 24 May 2024
★★★★★ 5/5
TrustpilotI cannot recommend Melissa highly…
I cannot recommend Melissa highly enough, she is such an asset to the company. It’s so rare to meet someone in the lettings field who is so genuine, kind and empathetic. Our circumstances were quite stressful and she really understood what we were looking for and went above and beyond to try and help us find the right thing for our family. Thank you Melissa, you truly deserve all the recognition and credit for your work and wishing you continued success on your professional journey.
Natalie · 20 May 2024
★★★★★ 5/5
TrustpilotCraig Reiche provides a professional service
Craig Reiche is an outstanding and professional individual who as a Property Management Team Leader has overseen my various problems with speedy professionalism, Craig's input is second to none. I recommend his services as one of the best.
Mr · 12 November 2025
★★★★★ 5/5
TrustpilotHad a fantastic experience with…
Had a fantastic experience with Winchester White. Under a time crunch, Ed Elliot was able to land me a fantastic flat that checked every box. The process was seamless and on top of that, lovely to work with!
Eva · 6 November 2025
★★★★★ 5/5
TrustpilotIt was a real pleasure dealing with Louis B
It was a real pleasure dealing with Louis from start to finish. My partner and I moved back to UK from another country. When I initially registered my details with Winchester White we were still abroad and not happy to move into a place without viewing it. Louis made a note of the date we were arriving back in the UK and reached out nearer the time with current options. This gesture was completely unprompted and much appreciated. All communication was quick and convenient, mostly handled via WhatsApp until contract completion. On viewings, Louis was professional and personable with useful knowledge of the surrounding areas.
BargainLover · 2 April 2024
★★★★★ 5/5
TrustpilotMoving made easy during a pandemic!
The whole process has been exceedingly smooth for us. Romana was extremely quick to begin the admin around our transition to the new property and the company has turned the administration around quicker than I have ever experienced in my 8 years of renting! Within 30 hours all admin was completed, our requests were listened to and implemented, and we are now tenants. There are clearly excellent, collaborative relationships between Winchester White and the landlords which support the experience provided to tenants. Thank you for making what seemed to be a terrifying task, in the midst of the pandemic, a very easy task. Smiles all round from our end!
Jonny · 6 June 2020
Agent replied · 16 June 2024
Thank you for such a great feedback, Jonny. We have worked very hard to continue making the whole process fast and seamless - even during the pandemic! We look forward to working with you again in the future!Best Regards,Winchester White
★★★★★ 5/5
TrustpilotAmazing customer service
I first contacted Winchester White in regards to a property that had already been let by the time I called. Filipa spoke with me and patiently listened as I expressed my dismay over being too late for that particular property (which was truly exceptional). She offered comfort and advice, and immediately started trying to find me an alternative option. I remain in contact with Filipa and look forward to her cheerful call whenever she comes across something she thinks I might like. It's been a pleasure working with Winchester White, and especially Filipa.
Mahdiya · 4 March 2024
★★★★★ 5/5
TrustpilotAnother successful letting of my Wimbledon property
WW have let and managed my house in Wimbledon since I became a landlord in 2013. Throughout this time the entire team have always provided a thoroughly professional and exemplary service. Jake and his team have recently concluded another letting which was the culmination of a precise marketing campaign, once again fully delivering the advice and recommendation made when the property became vacant. The premier lettings team in the Wimbledon area IMHO!
Emily · 17 January 2022
Agent replied · 16 June 2024
Thank you for your kind words, Emily. We couldn't be happier to hear to hear you have been enjoying working with Winchester White and receiving such amazing service from Jake and the Wimbledon team!Your satisfaction means a lot to us and we truly hope to assist you with finding the right tenants for many more years to come.All the best,Winchester White
★★★★★ 5/5
TrustpilotHigh quality from start to finish
Winchester White Wimbledon have been fantastic from start to finish in letting out our apartment. The whole team have been genuine, transparent and easy to deal with, always keeping us updated without any chasing on our side. Jake and Filipa clearly know the local market well and the quality of tenants they brought through was excellent. The experience has been miles better than the typical high street brands we have used before. I would happily recommend Winchester White Wimbledon to any landlord looking for a professional agency they can actually trust.
Mr · 29 November 2025
★★★★★ 5/5
TrustpilotProcess oriented and polite team
Winchester white was extremely prompt in responding to our query on rightmove. Within a few minutes, we had scheduled a viewing for the next day. Helaina was very polite and courteous when she showed me the apartment. She answered all of my questions patiently, sometimes giving references from her personal renting journey as well. She was also quite instrumental in helping us get our requirements through to the landlord. She was quite helpful And even helped us us to a second viewing when we wanted to take measurements.
Saloni · 20 February 2024
★★★★★ 5/5
TrustpilotProfessional Service
I have used Winchester White from 2020 until now and find their service first rate starting from the evaluation of the property, price range for marketing through to finding the right tenant for the property in question. Paperwork is fast and all done on line and communications, by phone or email, are great. I would recommended.Monika especially was absolutely wonderful throughout this entire rental replacement process. She was on top of everything incredibly flexible and was in touch constantly. She never failed to answer my questions and treated me with so much kindness. I really appreciate all she has done for me and would highly recommend her to anyone looking to rent a property!
Michael · 14 February 2024
★★★★★ 1/5
TrustpilotHorrible experience
Romana was amazingly helpful and professional in finding a place to rent almost a year and half ago. I was thinking what a great agency...But...my flatmate and me, we came into a personal conflict, where she involved the agency. The problem escalated to the point where I was physically assaulted by my flatmate.The police was involved on this occasion.I had a meeting with Gemma where she agreed that my flatmate behaviour was antisocial (what is the breach of the contract), and there is a great concern of my health and safety. She also agreed that I can move ASAP as they can’t make decision who has to leave, promising support in getting back any outstanding amounts from my flatmate.Disappointingly, Gemma didn’t keep the promise. She keeps changing her mind. On one occasion, Gemma stated that I’m responsible for payments until a new tenant enter the place (although Gemma confirmed me that my flatmate is happy to take over the tenancy). When I expressed my disappointment, Gemma emailed me back “To be clear, the landlord is not obligated to allow this change to the tenancy however we are working our best efforts to do so, therefore your assistance and understanding would be appreciated.”I would understand this under normal circumstances, but my case is an emergency case. It’s about my health and safety, I don’t feel safe to leave in the place any longer. The situation has an impacted on all aspects of my life.Since then Gemma keep ignoring my emails and calls. I’m moving out on Monday 16th September, and I don’t have a clear situation yet. I found this so unprofessional and so unfair to me. I feel so bad having to deal with all this...
DraganaC · 14 September 2019
Agent replied · 16 June 2024
Thank you for your feedback Dragana. Whilst we appreciated the upset and frustration with the situation involving your personal dispute with your flatmate the procedure to remove you from the tenancy was explained in detail alongside being present in the terms and conditions duly signed by yourself. Winchester White attempted to resolve and remove you from the property as swiftly as possible in line with procedure however your reluctance to agree and communicate made this very difficult. Gemma was on annual leave which was explained to you by our agents and a colleague briefed on the situation took over in Gemma’s absence. We understand all was resolved and you were successfully removed from the tenancy with our guidance and assistance and We wish you all the best in your future endeavours.
★★★★★ 5/5
TrustpilotI would like to take a moment to review…
I would like to take a moment to review the exceptional service I have received from one of Winchester White's agents, Chris Sacharov. He has overseen both my initial change of tenancy and my current lease renewal. Chris has been incredibly helpful and communicative throughout the entire process. Despite a few obstacles along the way, he ensured everything was handled smoothly and efficiently. I would highly recommend his services.
Sara · 22 August 2024
★★★★★ 5/5
TrustpilotWinchester white real estate company
Winchester white real estate company is one of the best real estate company I had deal with in the United Kingdom. I was looking for a house to rent and I found exactly the house that meed me and my family needs. They were very helpful and grateful and generous in term of giving information regarding the house I rented from them plus they had helped a lot in term of making the renting paper easier to be completed I had a great experience dealing with the team who work for the company, especially Sarah wareham, who is always helping and explaining everything in details as well her cooperation with me and my Family.
Yousef · 25 January 2024
★★★★★ 1/5
TrustpilotNo action or support for tenants
I don’t usually write negative reviews, but after our experience I feel genuinely compelled to warn others and strongly recommend steering clear of this estate agent.
James · 18 May 2026
Agent replied · 22 September 2026
We are sorry to hear that you feel dissatisfied with your experience. Following the leak, which originated from another flat in the building, contractors were instructed to attend the property, check the electrics and confirm that the fixtures and fittings were safe and operational before the property was reoccupied. Compliant smoke alarms are currently installed at the property and will remain in place.
Further remedial works and requests for reimbursement relating to accommodation and associated costs were submitted to the landlord for approval. We are also awaiting further progress from the building management before any additional steps can be taken, and once updates are received we will communicate these accordingly. We appreciate that this situation has been frustrating and apologise for the delays outside of our direct control.
We take maintenance concerns seriously and will endeavour to obtain final authorisation and take the necessary steps towards a resolution of the outstanding matters
★★★★★ 1/5
TrustpilotIt took 3 months to return deposit without any cause
Update: To address WW's reply. I have opened a dispute after 2-MONTHS. I don't think it's fair that a damage that is quoted 45 pound should take more than 2 month to quote. Besides this, you could've let me know that you're waiting a quote on this one. Instead you told me about this deduction after 3-MONTHS, a month after opening the dispute! You should've return my deposit or give a reason why you're holding it in 10-days. If you did I wouldn't open up dispute. Please just admit the wrongdoing on your part instead of trying to put the blame on me for opening a dispute 2-MONTHS afterwards. What I was supposed to do? Wait another 2 MONTHS? After the end of my tenancy, I've asked to get my deposit back. The agency said the process started but for 2 months, they didn't release my deposit and didn't give any reason.I've opened a dispute with mydeposits, then they said I've immediately opened dispute without contacting them, and the reason they hold the deposit is 45 pounds of damages, which they never told me anything about and they couldn't come up with evidence that they sent any notice.I've got my deposit, with deduction after 3 months after opening dispute and filing claim in county court!Landlords have to return deposit or let tenants know the reason in 10-days. They ignore the law, they don't care about tenants.I recommend filing claim right after 10-day period to make the progress faster.
Bekir · 4 November 2024
Agent replied · 22 December 2024
Dear Bekir,Thank you for sharing your feedback, and we are sorry to hear that you feel we haven’t met your expectations.When a tenancy concludes we will await an agreement between landlord and tenant as to any deductions proposed against the deposit amount, ideally this takes place quickly but when there are quotes needed to determine damage it is understandable that the process may take longer. Before an agreement could be reached you opened a dispute directly with MyDeposits which is the scheme that protects your deposit. Once a dispute is lodged, we as an agency hand the full deposit amount over to MyDeposits. Both parties have now submitted their evidence and you will need to wait until a decision has been passed by MyDeposits on how your deposit is to be released. Once this has been determined the deposit will be released to both tenant and landlord as per the decision made. We would have endeavoured to release your deposit sooner but as you have raised a dispute we will need to follow the process and this will extend the overall time you will need to wait until a decision is made. Please do await your dispute decision and once this is received your funds will be transferred shortly thereafter. As always should you require any further assistance or clarification just get in touch and we will be happy to assist further. Kind Regards,Winchester White
★★★★★ 5/5
TrustpilotExcellent Service
During these very strange and challenging times Winchester White has really exceeded my expectations. Romana was absolutely amazing throughout the whole process and of all the agents from other companies I got in touch with, Romana was the only one to continue to follow up and bring new properties to my attention. She dealt with all of my queries in a very polite and professional manner and secured me my new home. I highly recommend Winchester White.
Chris · 19 June 2020
Agent replied · 16 June 2024
Thank you for your feedback, Chris! We have worked very hard to adapt and to deliver excellent service during these challenging times. We are very happy to hear about your great experience working with Romana, she truly is an asset to Winchester White!All best for the future,Winchester White
★★★★★ 5/5
TrustpilotThe Team at Winchester White
I have recently had a very positive experience with the Winchester White team and would be happy to recommend them all. There is an efficient professionalism to the way the team seems to work, with everyone going above and beyond what is expected of them when necessary. There is also a warmth and openness to how they deal with clients which I have really appreciated. So a huge thank you to Craig, Romana, Helaina and Amrit.
Helen · 19 March 2024
★★★★★ 1/5
TrustpilotRomana made this process as easy as…
Romana made this process as easy as possible! Definitely would recommend.The above was my comment right before the landlord decided to withdraw his acceptance of my offer. Winchester White kept the flat available on their website long after I paid them all - taxes deposit and rent - GBP 4,600.00+Romana told me that the landlords action is unacceptable and the company will go after him with Solicitors - but the flat was still present on your website for a long period of time. Unfortunately, I do not trust this company as being legit and I would never recommend them.
Valeria · 29 August 2018
Agent replied · 16 June 2024
Thank you for your feedback Valeria. Winchester White work very hard to work in the best interest of our clients and prospective tenants, unfortunately in some scenarios despite our best efforts Landlords on occasion do make alternative decisions and change their minds which is out of our control. In this instance where no contracts had been signed or references obtained, we were unable to proceed. We sincerely apologise for the upset caused in this situation and understand we did all we could to find you another suitable home.
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