Trusted Agent profile
★★★★★
150 reviews across 3 platforms
194 Upper Richmond Road, London SW15 2SH
Warren Residential Sales and Lettings's London office at 194 Upper Richmond Road is rated 4.6 out of 5 across 150 reviews on three platforms, including 137 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGregory was very professional in helping us throughout the process of viewing, placing an offer, signing contracts, etc. The property management by Warren Estate Agents is responsive and helped us with any issue we had. I would highly recommend Warren Estate Agents for their excellent service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe've been looking for a new flat to rent for a month now and have viewed many properties through different agencies. I have to say that, most of the time, we ended up wasting our time due to misguided locations, false property …
5/5
GoogleGregory Skulnik helped my partner and I find a great flat at an affordable price (which is unheard of in the current market). Most agents we've viewed properties with massively over-book viewings and waste a lot of people's time. Luckily for us, Warren do not follow this pattern and made it achievable for us to find a new flat. The process has been really simple so far and we are incredibly happy with the service we've received.
5/5
GoogleSiri & Gregory at the Upper Richmond Road office in Putney were super helpful when myself and two other young professionals started renting a property. They were more than happy to answer any questions we had or our guarantors had. An all round great experience!PositiveResponsiveness, Professionalism
5/5
TrustpilotRob Ford was very helpful when we were…
Rob Ford was very helpful when we were looking for a house. Ultimately Warren didn't have the right house for us, but Rob went above and beyond to provide his honest advice on thoughts, even on properties marketed by other agents, giving us food for thought.
5/5
GoogleMy experience of working with Warren on my prior and current flat has been excellent. Timely responses and good communication. Gregory was a pleasure to work with!
5/5
GoogleI would highly recommend Warren Estate Agents to anyone searching for property. We dealt with Gregory regarding a property to let. He was professional, efficient and patient, especially given that we were running late for a viewing.PositiveResponsiveness, Professionalism
5/5
GoogleWarren have been so helpful from the first point of contact. Gregory and the staff in the office have been super efficient, quick to respond and more than happy to answer all of our questions. Would highly recommend.
5/5
GoogleWarren have been amazing from the start! Helping us find the perfect property and being quick and efficient throughout the entire process! The property management team have also been amazing in sorting out all problems and attending the property with contractors. A huge thank you to Claire, Deepak, Ann and everyone at Warren!
1/5
GoogleWarren is the worst estate agent I've ever dealt with and I had an absolutely awful experience from start to finish. The majority of reviews here that are positive are for buying/selling with Warren, but with renting it's a completely different matter. Here are a few of my negative experiences: -I moved into a filthy property (see attached photos) during the pandemic. It took 3 subpar visits by cleaners over 18 days to get it to a better condition, but we had to do a large amount ourselves as we couldn't wait so long to have the issues rectified. -The property manager assigned to us was absolutely useless. She was patronising, slow to react, unhelpful and couldn't keep up with the list of outstanding issues so we ended up requesting a switch to another property manager. -A large number of things in the property needed fixing so we had to deal with organising the repairs and having a multitude of contractors attend to rectify issues that should have been fixed before we moved in. -When items we're faulty/broken, we were often expected to deal with it or pay for it ourselves, and were told it's that our job to maintain the property despite the issues existing before our tenancy. For instance, we had a mouldy/dirty/smelly washing machine with a broken door that we had to fix ourselves by constantly running hot washes until we heard it unclog itself, as the agency refused to deal with this issue. We then had to fight for months to have the landlord cover the cost of us having to visit a launderette until it was fully cleaned by us/the cleaners. -We had no working monoxide alarm for almost a month (illegal), which we had to buy ourselves in the end. We weren't refunded for 3 months, along with all the other things we had to buy to repair the property ourselves, despite asking repeatedly. -The property was infested with moths which we also had to deal with ourselves and also waited 3 months to be refunded for (we had to push for this too as we were expected to pay ourselves). -Our privacy wasn't respected as we were given little or no warning about contractors turning up when the agency failed to mention when they'd booked someone to attend despite us repeatedly asking to be notified when someone was attending. As we were working from home, this was a real issue for us as it interfered with our jobs. We even had a contractor damage our personal property and the agency refused to ask the contractor to reimburse us for the damaged item. -The check-in clerk missed a huge amount of items off the inventory and despite us asking for addendums to be made, this was not done. When an issue arose stemming from damage that was done by a previous tenant, the agency tried to blame us and have us pay for a contractor to repair it. We forwarded an email proving that we had requested the addendum and were then told not to worry about sending the photos as proof as they had them on record (despite previously saying they didn't have them) so already had the evidence that we weren't the ones that caused the damage initially. -We had the property professionally cleaned when we moved out and gave it back in an immaculate condition that exceeded the quality we received it in, yet we were still charged £50 for damage that all existed when we moved in. We had proof that we weren't responsible so lodged a case with the deposit scheme, Warren then arranged for the return a few days later at the landlord's request, I assume as they knew they didn't have a case. From start to finish, this was a miserable experience that caused us huge amounts of stress and wasted hours of our time rectifying issues and dealing with problems with the agency. I highly recommend anyone that values an easy life stays well away from Warren Estate Agents as it was the most negative experience I've ever had in my life with a company and I wouldn't wish it on anyone else. A weight has been lifted off my shoulders by simply leaving the property and closing the door on a hideous relationship with a neglectful estate agent/landlord.
5/5
GoogleThe team at Warren Putney are a pleasure to work with. Very responsive, professional and such positive individuals. Rob has a great energy and Sophie is always joyful, great communication on their end.PositiveResponsiveness, Professionalism
5/5
GoogleGregory was very professional and very experienced person. He explained every steps clearly and complete all process quickly for our rental property. Huge thank you to Gregory and Warren Estate Agents- Putney.
5/5
GoogleWe had a large flat to sell at a difficult time of the year. Rob Ford and his colleagues did a great job, showing the flat a number of times. In due course they found someone who really wanted the place. Rob’s team worked with our solicitors and got the information and legal and other commitments needed in a timely way. No hesitation recommending Warren Estates if you want to get your property sold with integrity and confidence. Great team and. Rey responsive.
5/5
GoogleGregory was extremely proactive and professional which made the whole process a lot more efficient and enjoyable for us!
5/5
GoogleIt was a pleasure dealing with Gregory. He was professional, efficient and helpful. He provided good advice which helped us secure our next home in one day.
5/5
GoogleExcellent communication from start to finish. I was provided with a great video of the property in question and within a few hours had our offer accepted and documentation complete. Highly recommend Gregory and his teams services.PositiveResponsiveness, Professionalism
5/5
GoogleRob was friendly, professional and committed. Clearly he has a great passion for his job and clients. Thank you for everything which you have made my life a lot easier.
5/5
GoogleExcellent service and support from Rob Ford and the team at Warren when selling our property. Rob provided regular updates and showed great attention to detail throughout the whole process.
5/5
GoogleThe team at Warren are very helpful. They have an excellent knowledge of the local market. I would highly recommend Ann. She is brilliantly professional in managing my property and pleasure to work with. Great service. Keep up the good work.
5/5
GoogleRob from Warren Properties helped us in the purchase of our home. Rob was phenomenal from start to finish ensuring a smooth purchase. We were constantly kept in the loop at every stage. They were professional and easy to work with.
5/5
GoogleExcellent service from our main contact, Rob Ford, who was patience itself and very helpful with advice when the first buyer of our flat pulled out at short notice. Always a calm and authoritative presence on the phone when the sale with the second buyer ran into difficulties caused by the slowness of the managing agents. He was prompt with updates and rang us each week with advice. Overall, he helped make a difficult sale bearable.
1/5
GoogleAVOID AVOID AVOID! Utterly disgraceful service as experienced by others on Yell and RatedAgents. I wish I had read their experiences first! After making an offer on a flat the landlord was "hard to reach" - nearly 2 days later from the offer, the agent consistently failing to answer calls and always "being away from his desk" another employee lets on they had been showing the property to various others taking offers. At no point were we told what was going on. We had booked another viewing and were later told that "was not in the system". Even prior to this in setting up the viewing they: - Failed to respond to email enquiries. - Failed to call back when promised on multiple occasions. - Half the time no one even picked up the phone at the main office. Amateur hour.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleIt was my first time to have a letting though Warren estate agents and from the start the communication was effective, efficient, and consistent. As well as having great communication the service I received was absolutely outstanding. A lovely lady called Siri Prueangprat dealt with my letting mainly and nothing I asked ever seemed like too much trouble. ( I had many questions ). She really is an asset to this company for sure. The agent Greg who initially done my viewing was also the stated above and made time to work around my schedule for viewings. Sarah the inventory clerk was also so fantastic, friendly, efficient and kind approachable manner. and most of these all of these 3 people demonstrated the upmost professionalism. In a world where we all have so much going on in our own life with it’s makes such a difference to deal with people who are professional, efficient and most of all a work ethic that really shows they care about what they do and the people they do it for.PositiveResponsiveness, Professionalism
5/5
GoogleWe found Rob to be fantastic to work with and would strongly recommend Warren. Rob helped us refine our search and was extremely knowledgable about the Putney area. He walked us through every step of the journey, was very proactive and always responsive. He was great at helping to get our transaction over the line as smoothly and efficiently as possible
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Warren Residential Sales and Lettings's London office has 150 reviews across three platforms: 137 on Google, 2 on Facebook, 11 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Warren Residential Sales and Lettings is rated 4.6 out of 5 across all 150 reviews, and 4.7 out of 5 on Google from 137 reviews, checked 9 October 2026.
Warren Residential Sales and Lettings, 194 Upper Richmond Road, London SW15 2SH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
