★★★★★ 1/5
TrustpilotThe worst property management company
Rating only, no written review.
Ex · 2 November 2020
Agent replied · 13 June 2024
Hi thereI am very sorry that you felt the need to leave your review. I note that you state that you are an ex-tenant, however, if you have the time we would be interested to know what led to your posting this review. Please could you email Feedback@touchstoneresi.co.uk with your property address and any issues that you encountered. I know that this doesn't help you as you have left the property, so I'll understand if we don't hear from you but your feedback will help us to improve our service.I look forward to hearing from you but if I don't, best wishes for your new home. Kind regardsPenny GrahamTouchstone
★★★★★ 1/5
GoogleRating only, no written review.
Esther · 11 June 2019
Agent replied · 11 June 2024
Hi Esther
I am sorry to see the low rating you gave our company. We take all feedback seriously and want all our customers to have a positive experience during their time with us.
I would appreciate your providing me with some details of your experience that led to the low rating e.g. your property address, who you have been dealing with, etc. via email: penny.graham@touchstoneresi.co.uk. Unfortunately I haven't been able to find your name on our property management system, so I cannot presently investigate the matter further.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone