The Depositary reviews

★★★★★ 5/5

Kerfuffle

Really positive

The Depository system allows us to significantly reduce the amount of time spent ending any tenancy. Simply put, the intuitive process assigns the outstanding tasks to the relevant stakeholders (Tenant, Landlord, agent) throughout and saves calls and e-mails into and out of the office asking for The feedback we have had so far is that the system clearly explains and manages expectations by explaining to each party the deposit legislation really well and that all parties positions are being taken into account. There is far less accusations being levelled at us as being for or against either party. That in itself is a really creditable benefit. Our lettings team have got their time and sanity back at long last(!) and our own credibility as a fair minded and technology minded agent has been further enhanced. A great platform for busy letting agents.

Ian · 24 April 2020

★★★★★ 5/5

Google

An excellent platform and equally excellent human beings

Ian · 22 January 2026

★★★★★ 5/5

Google

Great service makes deposit processing breezy.

Home · 29 January 2026

★★★★★ 5/5

Google

Consistently good service. Would recommend.

Linda · 31 January 2026

★★★★★ 5/5

Kerfuffle

Worth every penny, pound, and more!!!!

Wow, where to start? The Depositary has been a game changer to our business. Streamlining the checkout process from beginning to end and helping our property management team concentrate on more important things rather than spending time on emails, firefighting, back and forthing. It also adds the extra touch of professionalism by showing landlords and tenants that we use a system (that works), the automated emails, which are fully customisable, make life a lot easier. Thank you to The Depositary

Wes · 11 September 2024

★★★★★ 5/5

Kerfuffle

Worth every penny, pound, and more!!!!

Wow, where to start? The Depositary has been a game changer to our business. Streamlining the checkout process from beginning to end and helping our property management team concentrate on more important things rather than spending time on emails, firefighting, back and forthing. It also adds the extra touch of professionalism by showing landlords and tenants that we use a system (that works), the automated emails, which are fully customisable, make life a lot easier. Thank you to The Depositary

Wes · 11 September 2024

★★★★★ 5/5

Kerfuffle

A solution for agents created by an agency at the top of their game

A dull, tedious and often thankless process has been illuminated by the incredibly fun and vibrant team at The Depositary, not happy to simple enjoy their early success, they form meaningful and lasting relationships with all their partner agents, to ensure the platform evolves for the good of all involved. A must have.

Spencer · 1 August 2025

★★★★★ 5/5

Kerfuffle

Incredible company!!!!!

We started using the depositary back in June 2020, having come across this amazing piece of technology kit in the first lockdown. This has transformed our business and we absolutely love it. Carla and the team at the depositary have been amazing, they are so helpful and the product they offer is fantastic. Thank you for all your help and support.

Kieran · 28 September 2021

★★★★★ 5/5

Google

Depositary is the ultimate tech solution that genuinely saves everyone time. It was the brainchild of industry professionals who have done the job themselves and truly understand how things actually work, rather than designing based on assumptions

Sam · 8 October 2024

★★★★★ 5/5

Google

We have been using The Depositary at Duncan Yeardley for two months now. The support getting started has been great. It is a very easy to use system but any queries have been quickly answered. The team make great claims about how much time it saves in the end of tenancy process - surely you can’t go from 4-5 hours work down to 30 minutes? I was sceptical but I’m happy to say that I’ve been proved wrong! The automation is fantastic and it just makes things really easy simple and transparent for everyone. I highly recommend this as a piece of technology that not only improves your service but saves you time and energy.

Nick · 16 September 2020

★★★★★ 5/5

Kerfuffle

Excellent System and Excellent Service

We are really pleased with the service that we have received from The Depositary. The system has streamlined our check out process and saves us a lot of time. Carla is there for us for anything that we need and is always there to help with any questions or queries we may have.

Kat · 16 September 2021

★★★★★ 5/5

Kerfuffle

Improves the deposit return process for all

We are very impressed with The Depositary and were able to instantly see the benefit of having a transparent platform that all parties to the deposit return can access, thereby aiding a smoother process during what can be a stressful time for Tenants and Landlords alike. Kristjan and his team are responsive and helpful. Chris

Chris · 28 September 2020

★★★★★ 5/5

Google

Great product that makes the most difficult part of the job, considerably easier.

Ryan · 28 February 2026

★★★★★ 4/5

Kerfuffle

4.5/5

Working as a property manager using The Depository, I can really appreciate it's assistance to track and streamline end of tenancy negotiations. The platform is fairly user friendly and can reduce the time spent on end of tenancy negotiations significantly. Occasionally you may experience a few technical glitches but overall it is a smooth running platform. Would be nice to cater for minor changes to the platform depending on how the managing brand operates, but all in all a decent bit of kit.

Joshua · 21 June 2023

★★★★★ 4/5

Kerfuffle

Checkout stage slightly problematic but deposit return process much easier

The checkout stage is slightly a longer process for us now using The Depositary as clerks are not able to see the necessary documents that are uploaded (such as inventory, key sheets, any addendums). We are having to send a seperate email with all of this information on which is doubling the work load currently, it would also be really beneficial if there was a comments section, where any notes regarding the checkout could be seen between the agent and clerk. For example, if the checkout was on a Sunday and the clerk wanted to let us know it was booked for the following Monday OR if there were issues with keys such as, tenant has dropped keys into the office already, please pick them up before attending. I must say however on the deposits side of things it has really improved the time frame for us and we are managing to get them dealt with so much faster than before. We are getting good feedback from landlords and tenants about the system also.

Lisa · 19 June 2023

★★★★★ 5/5

Kerfuffle

As a business owner I love it

As a business owner I love the depositary because it means I have a clear overview of all deposit returns and what is happening with them. Before using the Depositary we found that if a tenant did not respond to a DPS claim that deposit could sit there for a long time and fall through the cracks with no way of identifying it which could lead to complaints. The depositary now means this will not happen as we have a clear dashboard tracking everything.

Neil · 19 June 2023

★★★★★ 5/5

Kerfuffle

Fitter, happier, more productive...

My agency began using The Depositary around 7 months ago now and noticed a clear and immediate improvement in all aspects of the deposit return process. Fewer push-backs from tenants, fewer disputes, better time management and a more informative and better communicated tenant journey. The support has been great - any query is answered straight away. But what I love most is that the folks at The Depositary clearly LOVE their product and are so passionate about its success.

Toby · 19 June 2023

★★★★★ 5/5

Google

Improved our end of tenancy process no end, reducing disputes, minimising admin, and freeing up time for our team to be more productive.

Toby · 8 October 2024

★★★★★ 5/5

Kerfuffle

WE HEART DEPOSITARY

We love using Depositary, the process really is air tight and allows you to really build a strong case for any potential deductions. We have found the email tips to tenants really help with how properties are left, and should a claim need to be made, the site allows you to submit as much evidence as needed, which also really helps saving time when dealing with disputes as all the information is already there!

Lizzie · 19 June 2023

★★★★★ 5/5

Kerfuffle

customer support

Carla Burnett has been amazing at answering all my support queries and putting things right for me. Thank you very much for your help.

Radka · 4 August 2023

★★★★★ 5/5

Kerfuffle

Easy system to use with great support

We have been using the platform for a few years now and although initially dubious, have been more than pleasantly surprised with the ease of use, processes are streamlined and easier for our team and tenants alike. The support team are speedy to respond and very helpful in explaining the system.

Leanne · 26 September 2024

★★★★★ 5/5

Google

Absolutely sensational solution for agents via a brilliant agent. Top notch.

Spencer · 8 October 2024

★★★★★ 4/5

Kerfuffle

Depository platform fantastic

Very useful and easy to use - team amazing and Carla is very helpful with any queries

Krystal · 19 June 2023

★★★★★ 5/5

Kerfuffle

The Proptech solution to every agents headache!

I think every agent struggles with deposit returns - from proposing charges, to getting agreement, to the admin headaches within the DPS/TDS/Mydeposits etc. From our experience The Depositary sorts this one major headache out - we especially like the case building for arbitration, meaning the work done for building a case is carried out as you put charges forward, leading to no extra work if you can't reach agreement. The end goal of happy tenants and happy landlords is finally a little bit closer!

Simon · 13 August 2021