4/5
GoogleThe facility and accommodation is great. When I initially came for the viewing my guide was Abdo and he was very helpful and quick in making the necessary arrangements to move in.
Trusted Agent profile · London
The Collective London reviews
★★★★★
784 reviews across 2 platforms
Crossharbour Plaza, London, E14 9YF
The Collective's office in London, at Crossharbour Plaza, is rated 3.9 out of 5 across 784 reviews on two platforms, including 710 Google reviews rated 4.1.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI found The Collective Old Oak to be a wonderful place to be. The staff and management seem to really care about their residents which makes all the difference to your time there. They always have something on for you to do and there is always someone new to meet. I recommend giving them a try.
5/5
TrustpilotWe love Kulisha
Kulisha at reception is really nice and supportive. She helped me a lot and she is always patient. Once she helped me fix the printing machine and it saved my ass.
1/5
GoogleSix weeks since reporting that the only window in my room doesn’t open, and multiple follow ups later, nothing has been done. Living here is a nightmare. 0/10 would not recommend.
5/5
GoogleKelisha from the night staff team really is a absolutely amazing. She is on the ball and brings a sense of security to the building. She’s very welcoming, supportive and friendly.
5/5
TrustpilotJust wanted to say thank you to all the…
Just wanted to say thank you to all the staff at the reception specially to Luiza. They have been very helping every time we need help and problems . Luiza always is very kind, polite and professional .
1/5
TrustpilotDirty, small and outdated
The hotel rooms are dirty. Cleaning ladies try their best, but the materials are not there (dirty sheets). The room is very small (almost ridiculous) and outdated. The beds are uncomfortable and small. I would not recommend this hotel to anyone.
5/5
GoogleIf you are looking for a place to sleep, affordable, good atmosphere, good conditions and new facilities, an internet router just for your room, places where you can work from home, 8 fully equipped kitchens, library, games room, gym, cinema room, and much more, this is the ideal place to live in London!
5/5
Trustpilot5* Service
Daniella adds to the already 5* experience we have received during our stay at the old oak collective, always so warm and welcoming each morning and very accommodating and attentive when any issues need to be resolved.
5/5
GoogleLamaya been a true star, helping me with everything from the beginning to the end of my stay. The collective is a great place to stay, really would recommend.
5/5
GoogleI look forward to Tuesdays when I have my room cleaned. Romina's team on my floor are excellent and fast, no corners cut. The place feels fresh. Thank you!
4/5
GoogleRecently renewed my contract here. Fantastic support from Abdo following up on my stay and the smooth & easy process renewing my contract.
5/5
GoogleVery good cleaning services. Helpful cleaning staff, especially the manager Hanifa..was very sweet.
5/5
TrustpilotThe Collective - Kulisha
The only reason why The Collective have received a 5 Star review is because I’m so impressed with the customer service I constantly receive from Kulisha the night reception. She handles all queries and concerns effectively.
5/5
GoogleI've lived in many places in my lifetime, but none compare to the Old Oak! I love the convenience of having everything I need in one building (including the countless new friends I've made) and the perfect hangout spots and cool vibes. Highly recommend anyone moving to London to check it out.
5/5
GoogleA very well equipped living space with very flexible rates and rental periods, importantly very reasonably priced!
5/5
GoogleVery friendly and approachable staff.
Agent replied · 11 June 2024
Hi Cecilia, Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work. We look forward to welcoming you again. Kind regards, Old Oak Team
5/5
GoogleLovely staff kind neighbours friendly residences access to everything I needed while in london by train bus tram supermarkets shopping malls e.t.c. has essential equipment gym library laundry and so much more social areas and events and soo much more really nice co-living
5/5
GoogleFantastic place to live as it has everything you would want or need! Everyone is very welcoming and friendly and the facilities are amazing! Would definitely recommend to anyone looking for somewhere with a little bit extra for your money in London. Co living is the way forward !!!
1/5
TrustpilotAvoid
The Collective haven’t returned our deposit and ignoring all emails and calls.We moved out 30th Nov and were told our room is spotless with nothing to be deducted and that it would be returned to us within 20 days.
5/5
GoogleI had a look after walking past the gym a lot by the canal and was impressed by the value for facilities and rooms Matt showed me. The co-working space and spa looked great. Looking forward to moving in after the summer
4/5
GoogleI'm currently living here, great place to live in London, I'm really satisfied with their services , especially cleaning services, it's really great. Thank you.
5/5
GoogleDid a viewing with Abdo and he was great and super helpful! Would highly recommend asking for him if you're looking at The Collective :)
4/5
GoogleNice venue. I attended my kids school parents night out here. A good size space with an industrial but comfy interior, a decent and fairly priced bar. Sound system was rubbish and air conditioning patchy. Staff were very friendly and the nibbles provided were great.
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