1/5
TrustpilotThis company has been holding over 1000β¦
This company has been holding over 1000 pounds of my deposit for months and refuses to return it without stating any reason. STAY AWAY.
Trusted Agent profile Β· London
The Collective London reviews
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784 reviews across 2 platforms
Crossharbour Plaza, London, E14 9YF
The Collective's office in London, at Crossharbour Plaza, is rated 3.9 out of 5 across 784 reviews on two platforms, including 710 Google reviews rated 4.1.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWarm and inviting environment, with an exceptional reception Team. Very much enjoy being greeted by all, and Always helpful. Fatima at reception is great!
5/5
GoogleVery nice site, lots of communal facilities on every floor. Welcoming friendly management team.
5/5
TrustpilotProfessional
Professional, helpful and understanding, these are the first words that came into my mind if I where to describe Luiza. Thank you for everything you do for our community! ππ»π€
5/5
TrustpilotI moved into the collecyive 2 monthsβ¦
I moved into the collecyive 2 months ago and the first staff member I met was Kulisha. She was extremely welcoming and made me feel apart of the collective comuminity
1/5
TrustpilotReally bad Experience crazy expensiveβ¦
Really bad Experience crazy expensive prices for a small space same size as a cupboard stay away. The people in charge are not helpful and reception never answers the phone.
5/5
GoogleAbdo really helped me out when most needed. Top service. Top quality. Will highly recommend to all friends, family and colleagues.
1/5
GoogleStaff are helpful and friendly. But overall, the place is dirty, mostly broken and expensive.
5/5
GoogleThe only good thing about the collective is the customer service I have received from kulishaRooms: 1Service: 5Location: 5
5/5
GoogleSuch a warm and friendly environment - the receptionists are always approachable and I can almost spend an hour chatting away! Shout out too Claudie and Patrick for their amazing service. Would definitely recommend and will be back again.
5/5
GoogleAll I can say is I'm totally happy and satisfied about The Collective living Experience. I now lived here for 12 months and I'm renewing my contract for another 12 months, the more you stay the more you get attached to this place.
5/5
TrustpilotLuiza is AMAZING
I love entering the building and seeing Luiza's amazing smile, she's always super professional and helpful. Also we love the events she organises, very professional A*
1/5
TrustpilotPoor management
Just an update.I have now left the collective and feel totally defrauded by them. All my calls/texts/emails are being ignored.The manager who replies to complaints does not respond when emailed.
5/5
GoogleI must say kulisha who works in the night has been very helpful I really appreciate her professionalism
5/5
GoogleBest front desk team the Collective has ever had - Daniella, Lamaya and Lavina are the best β€οΈ
5/5
GoogleGreat place to get accommodated for a reasonable price. Your safety is as well secured.
5/5
GoogleI would like to thank Mr. Abdo for the great communication and helping me finding a room.
5/5
GoogleHighly recommend, very functional and you have everything you need in one building, including a great gym. Particularly good choice if you need somewhere to stay for a few months, the bill is all inclusive and staff is helpful.
2/5
GoogleBeautiful place. Too bad for some cleaning ladies....
5/5
GoogleTremendous time I had at the collective, thank you to you girls Lamaya, luiza Lavina.
1/5
TrustpilotNo deposit back!
Still havenβt received my deposit back, almost two months after moving out. Radio silence despite repeated emails!
1/5
GoogleIβm still not received deposit back. It has been already more than a month.
5/5
GoogleSpecial thanks to Mr. Abdo for his kindness and patience during my registration process
5/5
GoogleVery nice site, lots of communal facilities on every floor. Welcoming friendly management team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
