Strutt and Parker London reviews

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018

★★★★★ 5/5

Google

Staff at ‘Strutt and Parker, Kensington Church Street’ has been very helpful in helping me find the right flat, with full attention to my requests and preferences. Always fast to reply emails and get back to me on the phone with my questions. I found my dream flat in less than one week and moved in the following week. Thanks to their friendly agents, I did not have to worry about finding the right place and all the paper works to get settled down in London. Brilliant start for my new chapter in a new city.

Wichaya · 17 June 2018

★★★★★ 5/5

Trustpilot

We bought through Strutt & Parker…

We bought through Strutt & Parker Guildford, very happy with our experience, the support we received and professional advice. Thank you Jackie! Jess & Denis

Jess · 5 March 2021

★★★★★ 5/5

Trustpilot

Our sale was full of excitement

Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.

Graham · 13 July 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker Perth Office

We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.

David · 5 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Strutts has been very…

Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.

Jamie · 29 September 2020

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker

Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.

William · 15 October 2020

★★★★★ 5/5

Trustpilot

Great from start to finish

Great from start to finish. Andrew and his team at Sevenoaks combine professionalism and friendliness to deliver a smooth and enjoyable property transaction.

Pete · 24 March 2021

★★★★★ 5/5

Trustpilot

Two pensioners received 5 star service

We had really excellent service from Strutt & Parker Gerrards Cross in moving house to Chichester, after 33 years in Gerrards CrossIn particular, we would like to mention John Roberts and Anna Mincham who looked after us so well. Anna proved to be a little treasure, who never gave up, thus ensuring that a very difficult chain remained unbroken - even during her holiday!)My wife and I.both in our 70's, were extremely grateful

Gerry · 22 September 2020

★★★★★ 5/5

Trustpilot

S&P were instrumental in the purchase…

S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.

Stuart · 16 March 2021

★★★★★ 5/5

Google

Professional and transparent team willing to do their jobs with no fuss and work with the buyer to get to conclusion.

Oscar · 16 June 2023

★★★★★ 5/5

Trustpilot

We were really impressed with the team…

We were really impressed with the team at Strutt and Parker, as a purchaser they helped navigate our offer and negotiation. We asked for help on a couple of other aspects and it was immediately forthcoming and their recommendations of a quality that matched their own service. I hope we aren't in the market again for a while but if we were we wouldn't hesitate to instruct this team.

Lysa · 22 April 2021

★★★★★ 5/5

Google

When I was looking to move into the Kensington area I was recommended Joss by a friend. Extremely helpful and nothing was too much work. Would defiantly recommend!

Jack · 17 June 2018

★★★★★ 5/5

Trustpilot

Ed Church was great

Ed Church was great! Sold property quickly and without any drama. Very professional.

Aurora · 25 June 2022

★★★★★ 5/5

Trustpilot

Professional all the Way

I cannot compliment Strutt & Parker (Salisbury) enough. They were professional from start to finish. Our move was not an easy one, with a long chain and it was the sheer hard work, determination and confidence of the staff that meant we got the deal done. I would not hesitate to use Strutt and Parker again and I would definitely recommend them to anybody wanting to sell their house.

Amanda · 3 February 2021

★★★★★ 5/5

Trustpilot

Gina kept things moving

Gina kept things moving, reminding all parties of any matters that needed attention, so I never had to have concerns.

SHARAN · 1 April 2021

★★★★★ 1/5

Trustpilot

Wouldnt do any work with this firm in…

Wouldnt do any work with this firm in the future. Took months to pay a small invoice for works carried out at one of their managed properties. Kept asking to change the invoice address, all squabbling between each other who's department had the authority to issue payment. Complete circus full of clowns.

Oli · 26 April 2023

★★★★★ 5/5

Google

Proactive service from Georgie and her team in competition with another letting agent. This was the third time I'd used them and they've done the business again.

Dipankar · 17 June 2018

★★★★★ 5/5

Google

Excellent service from Joss. He was extremely helpful and always available to ask our many questions which is much appreciated. Would highly recommend Joss and his team.

Chrissy · 17 June 2018

★★★★★ 5/5

Trustpilot

Exemplary service from Sevenoaks

Victoria, Richard and the team at Sevenoaks were true professionals, displaying great expertise and patience. First rate and thank you.

Gavin · 6 March 2021

★★★★★ 5/5

Trustpilot

Great experience all round

Great experience all round. Christine has been amazing and is very quick in responding to any questions. Very professional.

Customer · 13 March 2021

★★★★★ 5/5

Trustpilot

First Class service

We have just completed the sale of our house through Edward Brassey at Strutt & Parker's Market Harborough office. The service, care, courtesy, and professionalism afforded to us has been first rate. The right result was achieved and we are delighted with the outcome. We have sold various houses over the years, but this level of expertise and service has been by far the best. Thank you.

Customer · 12 March 2021

★★★★★ 5/5

Trustpilot

Edward Church and Jane Layfield were…

Edward Church and Jane Layfield were courteous and professional. The entire team at Strutt & Parker, Canterbury, is first class.

John · 1 December 2020

★★★★★ 5/5

Google

The whole team is very professional and friendly specially James at Kensington brunch. They were all very helpful and courteous. Had a very smooth sale. Highly recommended

Mapara · 16 June 2022