Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotManaging the difficult things well
We have just gone through a house move which lets just say was not as simple as anyone had hoped, but it was kept on track by the excellent team at Strutt and Parker in Guildford. The process we encountered on our sale was complex, and the relationship with our seller was managed exceptionally well by Jackie - who quite frankly kept the dream alive, and us heading into the house we had dreamed of for our family for the next 20 or 30 years. Lets just say that in comparison to our own estate agency experience on selling - it was night and day. If we ever need to move again - S & P are our first stop.
Jody · 16 October 2020
★★★★★ 5/5
TrustpilotThank You Chelsea SW10 Team
Meena Patel worked tirelessly to rent my property during these very challenging Covid-impacted market conditions. Not only did Meena successfully close a deal which fully satisfied all my expectations as a property owner, she has secured high quality long term tenants who are very satisfied too! Throughout the letting process both Meena and Petra Duffin provided regular market feedback and advice which has been invaluable. The property management team of Toby Schofield and Jay O'Dell, are first class, and always provide a prompt and efficient service. I continue to be impressed by the Strutt & Parker Chelsea SW10 Lettings and Property Management Team and their sincere commitment to client relationships. Thank you and well done!!
Elma · 9 October 2020
★★★★★ 5/5
Trustpilot5 Star Service from Strutt & Parker Fulham
Having had a disappointing and lengthy experience with an online estate agency, I called up Strutt & Parker Fulham and Tom Parsons sold my flat in a matter of weeks. Not only was he incredibly professional and efficient in getting an acceptable offer, once the conveyancing process began he kept on top of the solicitors to ensure we exchanged as soon as possible. He was communicative - keeping myself and our buyers updated throughout the process - which is exactly what you want in an estate agent. I couldn't have asked for a better service.
Jonathan · 3 October 2020
★★★★★ 5/5
TrustpilotWell done Salisbury office!
Strutt & Parker's Salisbury office acted as my selling agents for my six bedroom home with 13 acres of fields and woods in Swallowcliffe, near Tisbury in SW Wiltshire. Fiona Pengelly and Sarah Cull provided their usual excellent service, and Carola Mangnall showed prospective buyers round. I sold to one of the first viewers. Throughout the process Sarah liaised with the buyers and dealt with any issues. All in all a job very well done in these difficult Covid times.
Mr · 24 September 2020
★★★★★ 3/5
TrustpilotStrutt and Parker recently sold our…
Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.
J · 22 September 2020
★★★★★ 5/5
GoogleVery professional team with the best properties!
Claire · 12 October 2025
★★★★★ 1/5
TrustpilotRubbish and unprofessional!
My rental property is managed by the most unprofessional property manager called Shannon Flanagan. She is the laziest, unethical and unprofessional person I've seen working either in property or recruitment. I'm sorry for you if you'll deal with her or Jay O'Dell from Cadogan Street London. The people working at Strutt & Parker make recruiters look amazing. They are rubbish at fixing issues with the property and excellent at ignoring emails about the issues. In my case they claim that the heating system (underfloor heating) is working when contractors sent to verify the system needs significant work to be fixed. I ended up buying a heater and using that to heat the property for 2 winters. In 2019 I told Strutt & Parker that I'm not going to pay for the rubbish SSE heating system since it's not working a bill for £1.5/day just for the standing charges via 2 emails. They didn't decline my request nor commented on this. I sent them all the SSE bills and told me that they are paying them month after month. After a year they are claiming that we never had an agreement and that I have to pay the standing charges even the consumption is £0 after they failed to fix the system. Did I mention that I asked for a heater and I never got one delivered in the middle of January? All these for only £500/week for a 1 bedroom apartment. Got to love estate agents in London!
Georgian · 21 July 2020
★★★★★ 2/5
TrustpilotFor premium property avoid Strutt & Parker
If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.
Lasse · 11 March 2025
★★★★★ 5/5
GoogleI was recommended to contact Strutt and Parker Kensington. It was an excellent recommendation. From the beginning the advice I received was straightforward, frank and positive. They kept me fully informed throughout. I felt immediately a commitment to act in my best interests. A buyer materialised quite quickly and negotiations (which proved not to be simple) were handled sensibly and wisely and ultimately with complete success. I felt I was being represented by experienced, intelligent and well-informed agents, and I had complete confidence in their advice and handling of my sale. Unhesitatingly I would instruct them again.
David · 16 June 2020
★★★★★ 5/5
GoogleWas a pleasure to deal with Charles Colville at this branch on a transaction that had a few issues along the way - but Charles helped steer through to a very satisfactory conclusion. Thanks Charlie !
Doug · 17 June 2018
★★★★★ 1/5
TrustpilotVery Little Effort Made :-( - Odiham Branch
Poor Customer Service, be careful if you are planning on offering in a competitive market and have indicated such in an email a few hours after viewing as they will make very little effort to contact you urgently. They won't reply to the email. They won't call your landline, they will call a mobile that doesn't connect and leave a message apparently! Doesn't seem much effort either for the fees charged to the vendors either!
Laura · 28 July 2021
★★★★★ 5/5
GoogleI couldn't be happier with the service i received from John Wybar at Strutt and Parker. He was always very helpful and kept me informed during the sale of my property. Thank you John.
Andre · 17 June 2019
★★★★★ 5/5
GoogleSeamless experience with Oscar from Strutt & Parker for our recent rental. Excellent communication, prompt replies to any questions and a truly smooth process due to the care and attention given. 10/10. Thank you.
Judith · 2 November 2024
★★★★★ 1/5
TrustpilotThe Ludlow Office
They charged us a very high fee and failed to mention they would be charging us another £650.00 for marketing costs, but hid it in the T&Cs I signed.We never received feedback from viewings unless we chased it up and then they were always slow to reply.They threatened us with legal action for having not paid the marketing fees on the day of completion of sale for my parents house that had been in the family for over 40 years, that was upsetting.
Nicola · 14 February 2020
★★★★★ 5/5
TrustpilotHelpful & professional…
Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.
Nicola · 20 October 2020
★★★★★ 5/5
TrustpilotAn absolute pleasure
After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!
Rachel · 19 January 2021
★★★★★ 5/5
GoogleMy wife & I have worked with Joss at the Kensington.He has helped us find the perfect property. His customer service is unparalleled to other estate agents I have dealt with - extremely personable.
Edward · 17 June 2018
★★★★★ 5/5
GoogleOne only hears negative stories about estate agents and how unprofessional they are.
Well, there is good and bad in every industry.
I have had the pleasure of dealing with a number of the prime central London offices of Strutt and Parker.
Most recently, the Kensington Office has assisted greatly in ensuring the satisfactory completion of a challenging transaction.
Much appreciation must go to Charles Colville and James Gow.....they and other staff within the organisation really are a pleasure to do business with.
Philip · 17 June 2019
★★★★★ 5/5
TrustpilotTop rate professional service
Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough
TCS · 22 October 2021
★★★★★ 1/5
TrustpilotInnept and incompetant - Market Harborough
I had my house on the market for the past 7 months without one single viewing or inquiry.S&P provided no communication or acted proactively to sell the house. They even charged me £400 for the privilege of having photos taken.So after having no results I provided a months notice to terminate. However in breach of their own terms they removed my property the following day!I contacted their Head Office and they didn't even acknowledge and reply to my inquiry.Never again!!
Mr · 11 March 2019
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent professional service from Fiona and the team at Salisbury. I felt I was treated as an individual in a friendly and caring way.
Jacqueline · 21 July 2021
★★★★★ 4/5
TrustpilotGreat people to work with!
We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.
Marco · 7 April 2020
★★★★★ 1/5
TrustpilotTerrible service from Strutt & Parker Sloane Street
Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.
Amanda · 23 October 2018
★★★★★ 5/5
TrustpilotRecently sold a property with Strutt and Parker, Banbury.
We dealt with Isabel Hemsley, senior negotiator, who provided excellent service and good communication through out the process. We would definitely recommend Strutt and Parker.
Lesley · 19 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
