5/5
TrustpilotIts a 5 from us!!!
Victoria has been amazing - she sold our property after not having much success with others.
Trusted Agent profile
Strutt and Parker reviews
★★★★★
485 reviews across 2 platforms
43 Cadogan Street, London SW3 2PR
Strutt and Parker's London office at 43 Cadogan Street is rated 4.5 out of 5 across 485 reviews on two platforms, including 54 Google reviews rated 4.9. The 431 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood Estate Agents
We have recently purchased a property through Strutt & Parker, Salisbury and I would highly recommend them. Sarah Cull has been our contact and she has been very helpful and in constant contact, updating us with any news as she gets it. The process has been complex with a few holdups due to problems in the chain, which Sarah has helped to smooth out along the way. I would definitely recommend this company for their service.
5/5
TrustpilotSalisbury Office
The team in Salisbury were so supportive through what was a difficult experience for me after 30 years in my previous home. They went over and above what I could have expected in terms of emotional support but were also extremely professional and thorough in ensuring the best deal. Their communication and advice was excellent throughout the process and all members of the team were engaged and involved. I couldn't have asked for more.
5/5
Trustpilotafter doing a lot of homework to find…an agent to market our farm tom goodley
after doing a lot of homework to find an agent and interviewing several to sell our farm we met Tom Goodley from s&p norwich who was by far the most knowledgeable and personable of everyone, so having looked at their charges which are competitive with all otherswe gave them the account . Tom and his team helped us to a great conclusion going way beyond the call of duty, always on hand and ready to come out and smooth any bumps in the road. we are really so pleased we chose Strutt and Parker NorwichWho have done a wonderful job for us. no i'm not on the payroll they couldn't afford me now after the sale at the price they achieved for us. thank you all colin barrett rosewoodfarm norfolk
4/5
Trustpilottop performer for us!!
top performer for us!!Approach - this was very professional and offered a considered and thoughtful appraisal of the market as well as how our property would feature in any marketing campaignEvaluation - well here goes! We interviewed four leading agents for our area - Norwich / Mid Norfolk. One agent was a highly rated but non-city based Practice the others (incl S&P) were top drawer city operators. S&P's evaluation was 36% higher than the Rural competitor (who really didn't have a clue when valuing our home). S&P differed to the remainders by a range of +5% to +21%. At the price of our home that ranged from + £6000 up to a whopping +£400,000 !!!!!Brochure prep. No cost for pics or brochure. Pics were top quality and really showed our home in the best possible light. Took hours as big country propertySupport and Proactivity - Here's the 'rub'. As we had minimal confidence in viewing support / proactive refresh of ads etc, we did much of this ourselves - going with S&P's valuation from the start. Despite set backs; few viewings (none of quality) S&P resisted any effort to reduce the price. The market was comatose! End result - Bingo!- 4th viewing offered asking price and S&P steered the negotiations through a nail biting 3 week run to exchange. Whew!!Moral - chose an agent that will be good for your home and work with them to give viewers the best possible appreciation of all of your home's qualities. Forget quibbling. What's 1% off the fee if the Agent has little to gain from going the extra yard to get the best deal possible? I would certainly recommend the S&P Team very highly - but with the caveat - stay involved throughout and give them something to be cheery about. All salesfolks need a tummy tickle from time to time. It's really tough out there!
5/5
TrustpilotSevenoaks Strutt & Parker
Sevenoaks: excellent service from Victoria all the way through. We achieved the sale price recommended by Strutt & Parker, which other agents told us would not be possible. Victoria was confident in the value, even when I questioned it, and all the offers received were in line. She also consistently went above and beyond to visit the property (which was vacant) and ensure everything was in good order. Would highly recommend these agents.
1/5
TrustpilotAvoid like the plague.
The Salisbury office couldn’t organise the metaphorical in a brewery. These fools chased for arrears that didn’t exist because they changed the payment date on my lease without a legal deed. This resulted in *94* emails over the space of 12 months. My profession is to pull apart bank accounts to ensure correct interest and payments have been applied to an account, I did this multiple times with their shabby accounts but they still refused to acknowledge their errors. Throughout the year in question, I was undergoing cancer investigations and they were aware that I was in and out of hospital, this meant nothing. The stress of their actions actually landed me in hospital in hypertensive crisis. These people lack humanity on a basic level. As landlords, they fare no better: I was in my property for 18 years, 14 of that under Strutt and Parker. Things were quiet until they changed the payment date on my account. This came hot on the heels of a damp report showing 96.1% damp in the property. After I complained, I was served a Section 21 under the guise of the landlord selling the property. The office lied to me, saying that the owner was selling all interest in Bournemouth, this is untrue. They are selling this flat, perhaps, but they also own the freehold if this building and that is not for sale. They refused to provide me, the customer, with a hard copy reference so that I could rent overseas. They refused to provide a managers email address so that I could escalate the complaint in the normal fashion. They left me with a spinal injury (cancer scares caused by side effects of medication) in a damp flat. It turned out it was also not fire safe. There was no fire escape, thumb lock on the front door, hard wired smoke alarms or fire doors. That said, any fire in here would likely be extinguished by the damp. The Salisbury office have harassed, refused to provide information (when they have bothered to respond to emails), been restrictive in allowing me to complain (which is a basic right!) and have continually calculated my rental figures incorrectly because they changed the date in my lease illegally. Complaint lodged with PRS. AVOID THEM AT ALL COSTS.Edit; am now facing difficulties trying to get a Subject Access Request, which is just laughable. Will update as this proceeds.
4/5
TrustpilotGreat experience with very professional agency
Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)
5/5
TrustpilotOutstanding Service, Great Result
We sold our house through Strutt & Parker's Sevenoaks office and I just wanted the thank Andrew Harwood and his team for their hard work and excellence. We were on the market for six months through Covid and we had many ups and downs. Throughout it all Andrew gave great advice, kept us fully up to speed on progress and in the end we achieved a great result.
5/5
TrustpilotI do not have enough good things to say…
I do not have enough good things to say about my experience with Strutt and Parker. They made the experience easy, seamless, and (dare I say it) enjoyable. We were treated as friends and guests and I genuinely enjoyed the chats i had with the S&P employees (massive shout out to Meena)! They were quick to answer any questions or concerns we had, and they made me feel comfortable with the entire moving process.
5/5
TrustpilotI can really recommend working with Olly Trulove from the Guildford & Horshamoffice
I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas and has helped us find our forever home which we moved into in January. He is hard working, efficient, polite and respectful. Can't speak highly enough.
5/5
TrustpilotHighly recommended
I have recently sold my house with Strutt & Parker in Salisbury. They were extremely professional and efficient. Sarah Cull was an absolute pleasure to deal with at every step of the way. She always took the time to go through any details/issues with me and was incredibly supportive. It felt wonderful to have her 'in my corner'. I have no hesitation in recommending Strutt & Parker and would use them again.
5/5
TrustpilotJen and the team at Godalming are amazing
Jen and the team at Godalming have been amazing throughout our buying process - we are really excited to move into our new house next week
1/5
TrustpilotDont rent from this company
Didn't want to give this so called brilliant estate agents a one star they do not deserve it after the way we have been treated the past 3 years we have been renting from them.My first point is you ring the office for some help if there is a problems and you get told they will give you a ring back but you wait and wait and still no call back.We had a problem with the flooring in our kitchen and got told they would sort it when someone finally came out to have a look he was very surprised and said it was asbestos in the kitchen flooring when they finally decided to address this issue and get new flooring it was 9 months later walking on asbestos in my kitchen.We also asked to get someone to have a look at the bathroom due to there being thick black mould accumulating on our bathroom ceiling when we asked about this we where told to wipe it with bleach and water NOT ACCEPTABLE.And to top of this matter we are now being evicted after being there 3 years but have also heard that we are not the only people this has happened to due to 3 other families have been evicted aswell from these houses they are renting to peopleABSOLUTELY DISGUSTINGhow this company is still running I will never know no respect for tenants atall
1/5
TrustpilotIn competent sales staff
This salesman was either totally inexperienced, incompetent or did not want our property on their books. Strutt and Parker had valued our property for £250K less than 3 other estate agents. How could you trust this company. To add, the attitude of said salesperson left a lot to be desired. Further more we were approached by Strutt and Parker stating that they had buyers who had missed out on a sales and were waiting to buy our property like ours, which is clearly untrue as when questioned there were none.
5/5
TrustpilotPurchasing property in Ashford
We had an excellent experience with this agency, notably Mr. Aaron Turner, no delays in communication and timely response to our requests related to our purchase. Presentation of the property on the website was superb! It was much better than our agent did for selling our property. Highly professional job and satisfied customer! Thank you all guys.
5/5
TrustpilotExcellent purchase experience -Strutt…
Excellent purchase experience -Strutt and Parker Salisbury - Sarah Cull was exceptional at every stage of the process. Professional, courteous and timely, Sarah went above and beyond to ensure a smooth transaction.
5/5
TrustpilotWe instructed Gina from Strutt & Parker…
We instructed Gina from Strutt & Parker to sell our apartment. Within 2 weeks the property was sold. Gina then followed up weekly and kept us in the loop with all of the dealings. She was honest and transparent throughout. We highly recommend Gina Simpson to all sellers who want a seamless process from start to finish. Thank you Gina, Thank you Strutt & Parker Cem & Ebru
5/5
TrustpilotExcellent service at all times
Victoria Rose was the estate agent for the seller of the house we recently purchased. We were very impressed with her professionalism in managing the transaction, especially given the additional complications because of the pandemic. She kept us informed at all times as to the status of the sale. We very much appreciated how easy she was to communicate with We will definitely recommend her in the future.
5/5
TrustpilotSt Albans house sale
I sold my house through Harry and Rozanne at Strutt & Parker's St Albans office. The service, professionalism and consideration afforded to me was excellent, especially in light of the various Covid restrictions. The 3D online viewing facility works extremely well in my mind. A good outcome was achieved very quickly. I would not hesitate to recommend S&P. Thank you Harry and Rozanne and not forgetting Daryl-Lee.
5/5
TrustpilotHouse Purchase - Winchester Branch
We have recently concluded our house purchase through Strutt & Parker and we were really pleased with the support received and the journey from start to finish.Patrick and the team were very accommodating and responsive and they kept us informed through out. They also acted as an effective intermediary managing our respective solicitors and at all times we felt up to speed and supported.
5/5
TrustpilotGreat service from S & P
Thank you so much to Sam and all the team at S&P with their help selling our house.In very challenging circumstances, with assorted restrictions in place throughout 2020, we were kept "in the loop" at all times and provided with very helpful feedback on viewings and the subsequent successful sale in December.Would have no hesitation in recommending S&P for their professional, yet personal, service. Thank you
1/5
TrustpilotTruly terrible estate agents.
1/5
TrustpilotAs a tenant, I would never recommend doing business…
I would never recommend doing business with this company, Strutt & Parker, and its employees. They encourage property owners to evict tenants without any valid reason. There is no UK law that would protect you and your family from being treated as commodities. :-(
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Strutt and Parker
How many reviews does Strutt and Parker have?
Strutt and Parker's London office has 485 reviews across two platforms: 54 on Google, 431 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Strutt and Parker's rating?
Strutt and Parker is rated 4.5 out of 5 across all 485 reviews, and 4.9 out of 5 on Google from 54 reviews, checked 9 October 2026.
Where is Strutt and Parker's London office?
Strutt and Parker, 43 Cadogan Street, London SW3 2PR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.