5/5
TrustpilotExcellent communication
I have just let my property through Strutt and Parker Kensington office. I have had a very good experience. Ajay was excellent and keeping me informed throughout the whole process.
Trusted Agent profile
Strutt and Parker reviews
★★★★★
485 reviews across 2 platforms
43 Cadogan Street, London SW3 2PR
Strutt and Parker's London office at 43 Cadogan Street is rated 4.5 out of 5 across 485 reviews on two platforms, including 54 Google reviews rated 4.9. The 431 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotStrutt and Parker - St Albans
We have recently completed the purchase of our new home in St Albans via Strutt and Parker who have been very helpful, friendly and professionally attentive throughout the process. We are grateful that Rozanne and Nicola were responsive and thorough during the negotiation and documentation phase and especially thankful that Kerry was available to facilitate and coordinate on behalf of both parties; her communication and persistence were absolutely instrumental in reaching exchange and completion against a challenging deadline. Many thanks for all your help, we would happily recommend your services.
5/5
TrustpilotSian in Notting Hill was A+
Sian in the Notting Hill branch was a great help throughout my search for a new property to rent. She was diligent in following up and introducing new properties then professional throughout the negotiation process. In addition, she remained engaged and communicative after a contact was signed (which, in my experience, doesn’t happen with other agents). I’d happily work with Sian again and can recommend others her to others looking to rent in Notting Hill
5/5
TrustpilotTrying to sell in the recent economic…
Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.
5/5
TrustpilotSarah Cull’s decades of experience…
Sarah Cull’s decades of experience provided us with fantastic advice and a clear strategy to sell our house so we could purchase our dream house. Sarah handled our copious amounts of questions with grace and professionalism throughout.
5/5
TrustpilotDavid and his team at the Edinburgh…
David and his team at the Edinburgh branch were excellent from start to finish.
5/5
TrustpilotFirst class service
We have recently successfully sold our property with Strutt & Parker Salisbury, this is the 2nd home they have sold for us & having had an excellent experience the first time left us with no doubt they were the correct agents to use.Sarah Cull who is a Senior Associate Director was our contact & we have to say is a consummate dedicated professional in every sense of the word, as is Fiona Pengelly who is the director & head of residential sales. We had full control of our sale with Sarah’s professional focused advice constantly at our side, she is a highly talented agent with the utmost integrity & makes you feel that you are her soul client, nothing is to much trouble for her.There was daily communication with both us & our buyer which concluded with an extremely successful sale.The fees you pay are worth every single penny for the expert dedicated staff whose emphasis is attention to detail & providing a first class service to their clients. Our grateful thanks to Sarah, Fiona & all the team at Strutt & Parker.
5/5
TrustpilotStrutt and Parker Sevenoaks Branch have…
Strutt and Parker Sevenoaks Branch have recently completed the sale of our property. Despite the chain being problematic due to the failings of other estate agents within the chain. Victoria Rose of S & P was professional, honest and did everything possible to ensure our buyers were able to proceed with the purchase on many occasions out of office hours and at weekends. The good lines of communication S & P maintained between buyers, solicitors and developers resulted in us moving into our dream Home.
5/5
GoogleLulu - a dedicated, highly competent, top-tier professional, trustworthy, we can't rate highly enough, a true expert in her field, thoroughly decent, highly recommend
Agent replied · 16 April 2026
Dear Richard and Annabel, thank you so much for your wonderful review. We are thrilled to hear that you found Lulu to be a dedicated and trustworthy professional, and we truly appreciate your high recommendation. Your feedback inspires us to continue providing quality service with honesty and reliability, and we look forward to welcoming you back soon. Kind regards, Strutt & Parker
5/5
TrustpilotThankful to the good services!!!
1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.
5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
1/5
TrustpilotSadly our experience hasn't been great…
Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.
5/5
TrustpilotSophia and Sharnie from Strutt & Parker Suffolk
Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!
5/5
TrustpilotThe very best Estate Agents
I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill
5/5
TrustpilotGina Simpson at Strutt & Parker offers an outstanding service
My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.
1/5
TrustpilotCaroline Clark disgraceful attitude.
We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.
5/5
TrustpilotRecent house purchase
Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.
5/5
TrustpilotThe Best In Gerrards Cross
I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.
5/5
TrustpilotWe nearly went with Purple Bricks!
We nearly went with Purple Bricks to save us some money, what a mistake that would have been!!Not only was the entire process stress free, with Victoria and team always on hand to answer (unlike horror stories I've heard from other well known firms!), it's fair to say the expertise from Strutt Parker made up for the financial saving AND SOME tenfold, due to being able to market our property personally, to a tailored audience of ready to buy clientele who gained more on our sale price than any basic Rightmove listing could ever acheive.
5/5
TrustpilotStrutt & Parker have been Excellent
Strutt & Parker (Sevenoaks) have been excellent through the whole sales process of our house. Victoria Rose was professional, considerate and fun to work with. She also helps take away a lot of the inevitable stress when selling your house. Updates were frequent, but not overwhelming and the choice of communicating through phone or text made things easier when too busy or unavailable to make a call. We originally bought the house through Strutt & Parker and now, 6 years later, have sold it through S&P again. Both times we felt we were working with an excellent estate agent who really delivered on their promises. Thank you.
5/5
TrustpilotMaking life changing decisions
Making life changing decisions cannot be easy - but once we found our dream home I was surprised at how easy everything fall into place with the support of Gina Simpson from Strutt & Parker. Even though we were the purchaser I felt that Gina gave good advice and helped us to stay on track and to realise our dream location. I felt Gina was reliable, honest and a true professional. My summer vacation is now sorted - it's a staycation in the new garden!
5/5
TrustpilotStrutt & Parker Salisbury.
Strutt & Parker Salisbury.From our very first meeting with Sarah we knew we wanted Stutt & Parker to sell our home.She was professional,engaging, polite and super knowledgeable.She was realistic on every level which we found hugely reassuring.We were quickly introduced to Fiona and the team who went the extra mile to make the very stressful business of selling a home run as smoothly as possible.What made the difference was the very personal service and attention to detail.Naomi G
5/5
TrustpilotGina - Strutt and Parker
Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.
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Questions about Strutt and Parker
How many reviews does Strutt and Parker have?
Strutt and Parker's London office has 485 reviews across two platforms: 54 on Google, 431 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Strutt and Parker's rating?
Strutt and Parker is rated 4.5 out of 5 across all 485 reviews, and 4.9 out of 5 on Google from 54 reviews, checked 9 October 2026.
Where is Strutt and Parker's London office?
Strutt and Parker, 43 Cadogan Street, London SW3 2PR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.